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3.

5 Candidates troubleshoot basic software and hardware problems common in digital learning
environments.

Description

The Technology Workshop Field Experience Log artifact created for the ITEC 7460

Professional Learning and Technology Innovation course was designed to delivery a technology

enriched teacher professional learning opportunity with regards to reading fluency. The purpose

of this artifact was to design a professional develop workshop for the teacher in our school

building. My focus for this project was sharing my work with 3rd graders and their Kindergarten

Reading Buddies. Through creation of this workshop, I spent a large amount of my time

addressing basic troubleshooting needs that arose with either the students or the staff. The

students were required to record themselves through the SeeSaw online program and then

respond to their buddies’ video. I next created a workshop which demonstrated how to best

incorporate this strategy into other classrooms.

Standard Mastery

The Technology Workshop Field Experience Log artifact demonstrates standard mastery

in that I needed to be very knowledgeable in the SeeSaw online program, how to best record the

videos to assist students, troubleshoot any issues that arose in creating these videos as well as

any issues the staff may have had in trying to access my digital tools during the workshop. This

artifact also demonstrates my mastery of troubleshooting any hardware issues that arose such as

iPad connectivity problems, project display problems, and sound discrepancies while viewing

pre-recorded videos. The ability to immediately address these software and hardware issues

made the workshop flow smoother to allow for more focus on the learning task.

Learning Gained
In creating this artifact, I learned valuable knowledge in regards to basic troubleshooting

issues for both the hardware and software digital tools we were using. Even through extensive

planning, it is not guaranteed that these issues will not arise. Being able to quickly address them

allows for less instructional time lost. Issues with software and hardware throughout the creation

of this artifact taught me to be a very flexible person in that sometimes even the most throughout

plans can run into snags ranging from connectivity issues to online software issues. Quickly

adjusting my plan to address these issues allowed for this project to be successful for the staff

and the students.

In reflecting on this artifact there is a particular area I would improve for next time.

When creating the student videos many of my students required my assistance to troubleshoot

any of the issues they were having. This resulted in the recording process taking much longer

than I anticipated. To solve this problem I would select one or two students to become my

“technology leaders” and teach them basic troubleshooting I know they can assist with. By

doing this it provides an extra set of hands to help out where needed and ultimately reduce the

time lost from instruction.

Impact on School Improvement, Faculty Development, or Student Learning

In demonstrating to the staff the ease of basic troubleshooting skills I was able to

emphasize how effective technology should be utilized in classrooms. Facilitating this workshop

and discussing with the staff about when we are able to troubleshoot basic technology issues

instructional time is preserved. Teachers can be hesitant to incorporate effective technology use

in their classrooms due to the need to troubleshoot issues that arise and losing instructional time

in the process. In demonstrating the ease of troubleshooting for basic issues, the staff gained a

better perspective on classroom technology use. Having this impact on the staff will also impact
student learning since our staff will now be more likely to encompass inquiry-based learning

opportunities within their own classrooms. In my experience it seems that “not knowing” how to

resolve issues can lead to misuse. Instilling comfort in that there is a way to solve it, eliminates

that issue and increases the effective use of technology within our school.

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