To empower employees in decision making in order to address all kinds of customer requests
Who?
All employees are at the core of internal communication plan as “Think Yes” initiative has an
organization wide impact
What?
Employees have to report the obstacles that are stopping them from acting on customer requests
a) When?
introduction of first Think Yes dedicated edition of staff newsletter in February 2012
Roll out of Think Yes campaign across entire organization in May 2012.
b) How?
c) Feedback