WALMART

Walmart is an American multinational retail corporation that operates

a chain of hypermarkets, discount department stores, and grocery stores. The company was
founded by Sam Walton in 1962 and incorporated on October 31, 1969. It also owns and
operates Sam's Club retail warehouses. As of January 31, 2018, Walmart has 11,718 stores and
clubs in 28 countries, operating under 59 different names. What started small, with a single
discount store and the simple idea of selling more for less, has grown over the last 50 years
into the largest retailer in the world.
Walmart's charitable donations approach US$1 billion each year.
Walmart Canada operates a growing chain of more than 400 stores nationwide serving more
than 1.2 million customers each day. It has proudly donated $250 million to Canadian non-
profit organizations including Children's Miracle Network, Breakfast Club of Canada, The
Canadian Red Cross and Food Banks Canada, along with many other local causes. We are
committed to helping people live better.
In-store, our customers enjoy a one-stop shopping experience with general merchandise, fresh
grocery, pharmacy and photocenters available at many of our locations in addition to the
numerous products and services available through the businesses who operate in Walmart
Canada stores including Tim Hortons, McDonalds, and dry cleaners. Walmart Canada is proud
of our efficient checkout services and superior customer service. It offers the option of
automatic checkout at many of our stores along with the option to checkout with one our
friendly associates.

JOB TITLE
Sales Associates
Duties and Responsibilities:
 Acknowledge and greet customers with a smile.
 Answer customer questions.
 Help customers find the products they are looking for.
 Assist fellow associates as needed throughout the store.
 Keep your area stocked, clean, and safe.
 Operating the register when needed.
 Sales associates also answer customer questions about policies, services, and products.
Returning carts to store frontends also serves as a typical, daily responsibility of sales
associates.
Qualifications:
 Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of
measure, using whole numbers, common fractions, and decimals. • Ability to compute
rate, ratio, and percent.
 Ability to determine the number of individual things in a unit or group. Basic
Reading/Writing Skills.
 Ability to understand the meaning of written or printed matter and to record information
by inscribing characters or symbols.

Questions:

Tell me about yourself.

My name is Amandeep Kaur. I have completed my master’s in business administrations with

dual specialization (HR & Marketing). Currently I am pursuing course of Applied Human
Resource Management.
I am highly dedicated and ambitious. I have almost 3 years of customer service experience in
different fields. As, I worked as Business Development Executive and sold their services to
companies and educational institutes, and I lead a team of interns and motivate them for target
achievement. I also worked as Sales Associate in Vishal Megamart. My last job was at Image
Consultancy Group as Assistant Image Developer.

Why are you the best person for this job?

My skill set is a perfect match for the job requirements. My sales skills and managerial
experience make me an ideal candidate for the position. For example, at my last job, I lead a
team, and we achieved our monthly targets just in 16days. I can bring my successes and
experiences to this job.

I could find my niche within a group and support everyone's efforts. For example, my last job
involved a lot of team projects. I was always able to recognize my teammates’ skills, and
delegated tasks that fit each person’s skills.

What are your greatest strengths?

“persuasive communication” or “relationship building”

I have an extremely strong work ethic. When I'm working on a project, I don't want just to
meet deadlines. Rather, I prefer to complete the project well ahead of schedule. Last time, I
even earned a bonus for completing target before given time.

I pride myself on my customer service skills and my ability to resolve what could be difficult
situations. With three years of experience as a customer service associate, I have learned to
effectively understand and resolve customer issues. On a related note, I also have strong
communication skills, which help me work well with customers, team members, and
executives. I am known for being an effective team member with a talent for giving
presentations.

What is your biggest weakness?

Delegation

“I think one area I could work on is my delegation skills. I am always so concerned about
everything being done right and on time that I can get stuck in that mentality of “If you want it
done right, do it yourself.” Unfortunately, that’s not always possible and I’ve realized that I
can slow things down if I am too controlling.

Why do you want to work for Walmart?

The prices at Walmart are lower than most department stores and they offer their customers
great value. The company creates so many jobs, reduces inflation, and provides great products
for families in all income ranges. I want to work in a fast-paced environment, and I also love
to support customer because I love the constant human interaction and the satisfaction that
comes from helping someone solve a problem.

Why did you leave your last job?

My work experience there was great, and I learnt so many things from CTG Security Solutions,
as I joined as intern and then hired by the company. I left my job for further studies here in
Canada.

What is your biggest accomplishment?

My department was responsible for managing the training and orientation program that is
required for all new hires. Unfortunately, a lot of the content was a bit dry when I started. It
was necessary information for people to have and the training was required, but we had a real
problem with people not completing the training — and the course evaluations were negative.

Describe a difficult situation that you faced in your career and how you dealt with it?

At my last job, a customer came in cursing and yelling-the works. I knew it was out of
frustration, so I didn't take it personally and I made sure the customer knew their concerns were
being heard. I listened carefully and apologized. She was complaining about a dress she bought
a month ago and she wanted to return, however as per the company’s policy, item could not be
returned after 15days. Then, I talk to my senior and we helped her in returning her item and
provide her with new dress, then she was very happy. It ended up being a solution where
everyone benefits.

Where do you see yourself five years from now?

Well I’m excited by this position at Walmart, because in five years, I’d like to be someone with
deep expertise in this sector, and I know that’s something that I’ll have an opportunity to do
here. I’m also excited to take on more managerial responsibilities in the next few years and
potentially even take the lead on some projects.

Do you have any questions for us?

 What are some of the issues facing the company?

 Are there any qualifications that you think I'm missing?
 How will I be trained? How will my performance be reviewed?
 What’s your favorite part about working here?
 What are the next steps in the interview process?

What can you tell us about Walmart?

Walmart is the largest retailer in the world. They offer common goods such as groceries and
clothing. All Walmart stores have pharmacies, photo, and vision centers. Customers can shop
online. The company is ranked #1 on the Fortune 500 list in 2017. The headquarters are in
Bentonville Arkansas. Sam Walton founded it. Their motto is, “Save Money, Live Better”.
They sell quality fashion clothing called George. George is considered fashionable yet
affordable. They offer their customers a Walmart Credit Card.

Where do you see yourself in 5 years?

Take a look at other Walmart’s jobs and find a position you can see yourself doing in 5 years. If
you sound committed to Walmart, they won’t mind spending the time to train you.

How would you deal with an upset customer?

I would find out why they are upset. If the customer was upset with an item already purchased
I would ask the customer if they had their receipt and if so I would direct them to customer
service to refund their money or replace the item. If the customer was upset that they could
not find what they are looking for I would find it for them and not just point them in a general
direction.

What experience do you have?

If you have any retail experience talk about it. If you have any cashier experience talk about
it. If you don’t have retail experience or any other type of experience don’t worry. Walmart
hires lots of first time workers.

Why should I hire you?

Provides excellent customer service through Practicing the 10-Foot Attitude. So, we have skill
number one which is people skills.
Must maintain excellent productivity levels by scanning merchandise quickly and accurately
(skill number two: working quickly and accurately in a timely manner).
Achieving the scanning percentage goal. Attending all Cashier training sessions (skill three
which is a quick learner).
Looking at the qualification section, it states they are looking for someone with mathematical
skills notability adding and subtraction and working with decimals. This leads to skill number
four which is math skills. Note that you do not have to be a math professor to be good at
making change so state you have great math skills.

So, in the example of cashier interview when they ask why should I hire you I would state:

1. I have excellent people skills and enjoy meeting new people.

2. I can perform tasks quickly and accurately in a timely manner.
3. I am a quick learner.
4. I have great math skills and I am comfortable with working with foreign currency

Why do you want to work here?

“

.”

An Overnight Support Manager assists with leading the overnight team; distributing and
coordinating duties, responding to problems and inquires, and teaching/training stockers, and
processes freight, participates in Zone Defense offering Customer Service.

Position Responsibilities

• Practicing the 3 meter Attitude. • Coordinating overnight stocker team; distributing duties and
work load. • Assisting management to deliver meeting notes, and direct store clean-up and set-
up for next day operations. • Acting as Assistant Manager in absence of Management
Associate. • Assisting the Management Team with the supervision of the designated
Department, which involves: assisting management with the mentoring, teaching, assigning
duties, recognizing, supervising and communicating with Hourly Associates appropriately and
efficiently. • Stocking merchandise on the correct counter in the correct space according to the
label or instructions to ensure stability. • Filling floorplans and modulars with correct
merchandise. • Ensuring Associates are trained on the department(s) procedures. • Working
with the Department Manager(s) in processing overstock. Additional Responsibilities •
Adheres to all company policies and standard operating procedures. • Other responsibilities
may be assigned.

Canada Walmart Division

Retail Store Associates

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty
satisfactorily. The requirements listed are representative of the knowledge, skill and/or ability
required. Reasonable accommodations may be made to enable individuals with disabilities to
perform the essential functions. Mathematical Skills • Ability to add, subtract, multiply, and
divide in all units of measure, using whole numbers, common fractions and decimals. • Ability
to compute rate, ratio and percent. • Ability to determine the number of individual things in a
unit or group. Basic Reading/Writing Skills • Ability to understand the meaning of written or
printed matter and to record information by inscribing characters or symbols.

Licensing & Other Qualifications

The Associate must complete all Wal-Mart Basic and Advanced Training Modules and classes.

Physical Demands

The physical demands described here are representative of those that must be met by an
Associate to successfully perform the essential functions of this job. Reasonable
accommodations may be made to enable individuals with disabilities to perform the essential
job functions. • The Associate is regularly required to walk or stand. • The Associate must
regularly lift and/or move up to 27kg (60lbs.). • The Associate will be required to perform tasks
involving firm grasping. • The Associate will occasionally be required to bend, twist or squat.
• The Associate will be involved in frequent repetitive hand actions. • The Associate will be
required to reach above shoulder height and below waist level. • The Associate will be required
to have sufficient co-ordination (i.e. placing and screwing in small washer on bolt, picking up
a paper clip, etc...).