ABSTRACT
Emotional intelligence has become a familiar issue discusses about the role of emotional intelligence at
between academicians, counsellors and business leaders work place with special reference to healthcare sector.
due to a considerable role in the workplace.
EMOTIONAL INTELLIGENCE
Organizations may be able to increase
ease productivity and
improve employee well-being
being through assessment and The term “emotional intelligence” has been the focus of
training of EI. Successes and failures at work generate much research
search over the past 20 years. What began as a
emotions that may feedback to influence job proposed definition for a new construct, “the ability to
performance, health, and other work behaviours. monitor one’s own and others’ feelings
feeling and emotions,
Understanding the interplay between work and emotion to discriminate among them and to t use this information
requires the identification of emotional competencies. to guide one’s thinking and action” (Salovey & Mayer,
Systematic research matching facets of EI to specific 1990, p. 189), has evolved into a thriving
thr area of
job competencies needed in order to substantiate the multidisciplinary research and practice.
relevance of EI to the workplace.
However, it was Daniel Goleman (1995), a science
Keyword: Emotional
al Intelligence, Emotional writer for the New York Times, who popularised the
competency, Empathy term in his seminal books ‘Emotional Intelligence:
Why it matters more than IQ?’ and ‘Working with
INTRODUCTION Emotional Intelligence’.
Today’s work settings have become extremely Emotional Intelligence at the Workplace
unstable, bringing unpredictable challenges. One of the Emotional intelligence has become a familiar issue
biggest challenges for an organization is to attain and between academicians, counsellors and business leaders
retain dedicated employees by boosting their positive due to a considerable role in the workplace. Modern
work attitude. There are number of factors which organizations are experiencing
ncing a variety of rapid
determine an employee work behavior like his technical changes and transitions,
ons, including proliferation of new
skills, personality, emotional intelligence, work place, technological developments;
lopments; increased privatization;
priva
perceived organizational support and perceived equity. worldwide information exchange; restructuring and
It is the human capital which can make oor mar the downsizing; outsourcing; and an increasingly
organization. Their interrelationships are becoming diversified workforce (e.g.,, Burke and Cooper 2006).
multifaceted. Today, a new yardstick i.e. emotional As a consequence of these global trends, organizations
organ
intelligence of a person (how effectively an employee are experimenting with a variety of innovative
can handle his/her relations with other employees and processes at work, includingincludi more flexible
customers of the concern) is used to measure the organizational structures, greater emphasis on
overall performance of an employee. This paper creativity, and new leadership styles.
styles
@ IJTSRD | Available Online @ www.ijtsrd.com | Volume – 2 | Issue – 1 | Nov-Dec 2017 Page: 1577