EMBA Program

MSC 725: Quality Management and Control

COURSE OUTLINE

1. Course Description:

This course mainly describes the principles, tools and techniques of quality management & control and its practices
in organizations and how one can solve and cope up with the business situation by maintaining the quality of output
as well. For the increasing competition in the modern business world, the overall quality management has reached a
complex situation. Topics covered include contributions of quality gurus like Deming, Juran, Ishikawa and others.
Techniques of quality measurement, like process quality control, Pareto Chart, Run Chart, histogram, fishbone, JIT,
team work, house of quality configuration etc. will be discussed in depth to enhance the skill of the students.

2. Course Objectives

A. To provide students with a clear understanding of the principles, practices, tools and techniques, and
critical success factors associated with Total Quality Management and quality system.
B. To introduce students to the basic concept, quality gurus and function of TQM.
C. To explain quality circle and other quality techniques and comparison of those techniques with TQM.
D. To understand the involvement of the management of an organization in TQM and various tools and
techniques including benchmarking, QFD, SPC, JIT, TQE, etc. required in TQM.
E. To understand the need and techniques for managing TQM.

3. Topics to be Covered

Topic Objective Time Suggestive Teaching

Frame Activities methods
(week)
1. Introduction To develop 1 discussion, The class
The fundamental concept of fundamental Reading text discussion live
Quality, Quality system and TQM, knowledge on books and examples will
quality gurus and their contribution TQM. references be cited.
to TQM, Quality System Vs TQM,
Principles of TQM, application of
TQM in business, benefits of TQM.
2. Total quality planning and To focus on 2 Group discussion, Class lecture,
Process Improvement: planning and Problem Solving, multimedia
Process and TQM, Improvement of implementation Reading text presentation,
process, The Juran Trilogy, Deming of TQM through books and group
Wheel, Problem Solving Method, improvement of references discussion.
Kaizen, Six Sigma, Benchmarking, process.
Quality Circle, etc.
3. TQM and productivity: Relationship 3, 4 Group discussion, Class
among TQM- Problem Solving, discussion
 Impact of TQM on productivity, Productivity and Reading text presentation,
impact of TQM on busienss competitiveness books and group
perfromancec. will be references discussion.
established.
4. Quality measurements in To focus on the 5, 6 Class discussion, Class lecture.
manufacturing and service application of Group discussion, Few case
industries: quality Problem Solving, studies will be
Basic and Application of quality measurement and Reading text performed.
measurement: Mean Chart, R-chart, control tools. books and Problem
P-chart, C-chart, Six Sigma and its references solving.
uses. Process capability, Attaining
satisfaction level.
5. Mid Term 7
6. TQM and customer orientation: To focus on 8, 9 Class discussion, Class lecture.
Focus on customer, customer customer to Group discussion, Few case
satisfaction and retention, Quality satisfy them and Problem Solving, studies will be
Function Deployment making Reading text performed.
organization books and Problem
successful references solving.
Group
discussion
7. TQM and organizational Relationship will 10 Class discussion, Class lecture
Management: be established Group discussion, trough
Motivation techniques for quality, between TQM Reading text multimedia
leadership and quality, impact of and HRM. books and presentation,
motivation and leadership quality on references Few case
productivity and performance studies will be
Philosophy of organization performed.
management and its quality

8. Cost, quality and reliability: To provide a idea 11, 12 Class discussion, Class lecture,
Just in time (JIT) methodology. about cost, Group discussion, Few case
Lean production, Pareto Chart, quality and Problem Solving, studies will be
histogram, fishbone diagram, House of reliability Reading text performed.
Quality, Taguchi’s Quality Engineering books and Problem
Cost-quality-reliability relationship. references solving

9. Technology and TQM : To generate 13 Class discussion, Class lecture

Basic concept, relationship of TQM knowledge on Group discussion, trough
and tefchnology,impact of Technology and Reading text multimedia
technology on quality. ISO and TQM. books and presentation,
TQM: Relations of ISO -TQM To develop idea references & Few case
System Reliability on ISO and its handout studies will be
impact on TQM performed.
and performances
11. Final term 14

4. Course Requirements
Each student will write a term paper, which is to be submitted on due time. The length of the papers should be
sufficient to cover the subject matter in a thoughtful, comprehensive, and high quality fashion. Typically, this might
require about 8 to 10 double-spaced pages, with standard (1”) margins. The student is cautioned, however, that the
papers will be read, not weighed; and that quality will be considered of greater importance than volume in the
evaluation of the student's work.

Last date of submission of the paper is, one week before final exam

Papers submitted late will be downgraded by 25% marks for each day the paper is late.

Topics for the papers will be selected from any of the lecture topics to be covered with consultation of the
instructor.

5. Evaluation
Class Attendance/Class Participation 05%
Quizzes 10%
Assignments 10%
Case Study 15%
Mid Term Exam 20%
Final Exam 40%

6. Textbook/ Reference

1. Total Quality Management, Suganthi L., Samuel A. A, Prentice-Hall of India Pvt. Ltd., 2005
2. Total Quality Management, Besterfield D H, Besterfield G H, and others, 3rd Edition, Pearson
education.
3. Introduction to Total Quality, Davis L G, Stanley B D, 2nd edition, Prentice-Hall

Prepared by:

Hasan Maksud Chowdhury

Assistant Professor
Email: hmaksud@aiub.edu