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11-1 CHAPTER CHAPTER Quality Costs and Quality Costs and Productivity:
Productivity: Measurement, Measurement, Reporting, and Reporting, and Control
Control 11-2 1.Identify and describe the four types of quality costs.
2.Prepare a quality cost report and explain the difference between the
conventional view of
acceptable quality level and the view
espoused by total quality control.
3.Tell why quality cost information is needed and how it is used. 4.Explain what
productivity is, and calculate the impact of productive changes on profits.
Objectives Objectives After studying this After studying this chapter, you
should chapter, you should be able to: be able to: Quality Defined 11-3 A
quality product
or service is one
that meets or
exceeds customer
expectations...
Management Accounting - Hansen Mowen CH11
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