→ By defining and communicating their core values and distinctive attributes in unique and
memorable, firms empower potential hires to make well-informed employment choices;
→ So, companies will empower the people who share their values and enthusiasm for work to self-
select into the firm, creating the foundation for highly productive employee-employer
relationships that translates in a win-win situation for both.
→ It creates value for the firm and serves as a powerful and constant symbol of the
organisation’s culture and values, being tricky for competitors to imitate since it reflects
the company’s heritage.
"
FINDING YOUR SIGNATURE
eeyolpmE eloR ehT
Legacy Progress & Team Success Reward Support & Easy Income
Work is about Work is Work is about being a Work is one of multiple Work is a source of Work is a source
creating something about improving valuable part of a opportunities to live a livelihood but not yet of immediate economic
with lasting value. one´s lot in life and winning team. life filled with change for not currently a gain.
finding a and excitement. priority.
predictable path.
Example:
JetBlue → When most airlines were using standard call centers, JetBlue devised a
system based entirely out of employees’ homes. This has become one of the airline’s
signature experiences and part of its organisational lore, attracting a strong and
productive base of employees who find flexible schedules more valuable than above-
average compensation.
What it Means to Work Here
by Tamara J. Erickson and Lynda Gratton
General Principles for Creating, Supporting, &
Preserving unique employee experiences
2. Address Specific Business Needs: Some companies’ signature experiences stem
from critical business needs. By addressing those needs, companies present to the
job candidates for which characteristics are the companies looking for. So, people
who do not identify themselves with the companies needs won’t waste their time or
the organisation’s.
3. Share Your Stories: By sharing their histories reinforce the message that the
companies to want to share to the job candidates.
4. Have the Courage of Your Convictions: Companies don’t need to be all the things
to all people. The content of the company's signature experience attracts people who
are suited to your organisation’s culture and interested in furthering its goals.
Example:
Royal Bank of Scotland → Successive CEOs have adopted morning meetings, as an
innovative practice. Every morning, between 8 and 9, the current executive team
meets with the chief executive, Sir Fred Goodwin, to talk about the previous day’s
events, go over that day’s agenda, and plan for the future. These sessions force
employees to think about speed to market and reinforce the collective accountability
of the senior team.
What it Means to Work Here
by Tamara J. Erickson and Lynda Gratton
General Principles for Creating, Supporting, &
Preserving unique employee experiences
6. Strive for Consistency: A signature experience must be reinforced by processes
that send consistent messages to employees. Sometimes, low engagement is caused
by employees’ perception that some elements of the work experience aren’t exactly
as they were advertised. A coherent employee experience is one of the key elements
of engagement as a well-defined and communicated signature experience that
conveys for potential hires and reinforces for employees the attributes and values of
the organisation.
Example:
Whole Foods → The company backs up its team-based induction process with
compensation practices, employee rewards and recognition, and promotion criteria
that are also strongly team based. By doing this, all elements of the overall employee
experience are aligned.
What it Means to Work Here
by Tamara J. Erickson and Lynda Gratton
Conclusion
" The best strategy for coming out ahead in the war for talent isn’t to scoop up
everyone in sight, unless you want to deal with the fallout: high turnover, high
recruitment and training costs, and disengaged, unproductive employees. Instead,
you need to convince the right people - those who are intrigued and excited by the
work environment you can realistically offer and who will reward you with their
loyalty - to choose you.