DAFTAR ISI

Halaman

HALAMAN JUDUL...................................................................................

HALAMAN PERSETUJUAN .................................................................... i

HALAMAN PENGESAHAN ..................................................................... ii

KATA PENGANTAR ................................................................................ iii

DAFTAR ISI ...............................................................................................

DAFTAR TABEL .......................................................................................

DAFTAR LAMPIRAN ...............................................................................

BAB I : PENDAHULUAN

A. Latar Belakang Masalah ...........................................................

B. Rumusan Masalah ....................................................................

C. Tujuan Penulisan ......................................................................

D. Manfaat Penelitian....................................................................

E. Keaslian Penulisan ...................................................................

BAB II : LANDASAN TEORI

A. Teori Kepuasan ........................................................................

B. Pasien .......................................................................................

C. Badan Penyelenggara Jaminan Sosial (BPJS) ..........................

D. Kualitas Pelayanan ...................................................................

BAB III : KERANGKA TEORI

A. Kerangka Konsep ..................................................................... 18

B. Hipotesa Penelitian ................................................................... 38

C. Variabel Penelitian ................................................................... 39

BAB IV : METODE PENELITIAN

A. Desain penelitian ...................................................................... 48

B. Tempat dan waktu penelitian ...................................................

C. Populasi sampel ........................................................................

D. Instrument penelitian ................................................................

E. Uji validitas dan reliabilitas instrument ...................................

F. Metode pengumpulan data .......................................................

G. Analisa data ..............................................................................

DAFTAR PUSTAKA .................................................................................

LAMPIRAN ................................................................................................