Chapter 2

Lesson 2:
INTRODUCTION TO
THE HOTEL
INDUSTRY
CMACROTOUR
1ST SEM SY 2018-2019

Ms. Vella V. Villar

 FUNCTIONS OF THE HOTEL
Primary function is to provide lodging accommodations
It is made up of several businesses or revenue centers and
cost counters.
Hotels need the cooperation of a large and diverse group
of people to perform well.
Hotels have been described as people palaces.
Hotels are meant to provide all the comforts of home to
those away from home.
 ORGANIZATION CHART
A large hotel is run by a general manager and an executive
committee comprised of the key executives who head major
departments:

Rooms Division Director

Food and Beverage Director
Sales and Marketing Director
Human Resources Director
Financial Controller
Chief Engineer
GENERAL MANAGER (GM)
Is in charge of the operation and thus
responsible for the overall performance of the
hotel and its employees.
Other duties are the following:
10 Ways to Become a Successful
Hotel General Manager
1. TREAT YOUR 2. ENCOURAGE
EMPLOYEES EMPLOYEES TO
RIGHT. EXCEL

3. ACKNOWLEDGE,
4. BE A GOOD
PRAISE AND
COMMUNICATOR
REWARD
AND GOOD
EXCEPTIONAL
LISTENER.
PERFORMANCE.
10 Ways to Become a Successful
Hotel General Manager
6. IDENTIFY
5. MAKE
PROBLEMS AND FIX
YOURSELF
THEM AS QUICKLY
AVAILABLE. AS POSSIBLE.

7. TURN A 8. PAY
PROBLEM INTO AN ATTENTION TO
OPPORTUNITY TO
DETAILS.
IMPROVE.
10 Ways to Become a Successful
Hotel General Manager
9. GIVE GUESTS 10. PAY CAREFUL
QUALITY. ATTENTION TO
WHOM YOU HIRE.
EXECUTIVE ASSISTANT MANAGER OR
RESIDENT MANAGER

This employee is highly visible to staff and guests and takes

an active role in the supervision of other managers and the
functioning of all departments.
 FOOD AND BEVERAGE (F&B) DIRECTOR
This employee oversees the most labor-intensive part of the
operation which handles everything from purchasing,
receiving and storing to preparing and serving food and
beverages.

Catering manager
Banquet manager
Assistant F and B director
Convention coordinator
Restaurant manager
Bar manager
 ROOMS DIVISION DIRECTOR

This is the senior supervisor for that part of the hotel which
handles the daily sales and service of guestroom business.
 HUMAN RESOURCES DIRECTOR

This employee, is also called the "personnel director ".

Is reponsible for the staffing element of the hotel;
interviewing, selecting, recruiting, training, record-keeping
and performance reviews.
Labor relations, embracing collective bargaining, grievance
and disciplinary concerns.
SALES AND MARKETING DIRECTOR

Is in charged with generating new business for the hotel,

representing the property through public relations and
publicity activities, and handling advertising, promotion,
and organization of special events.
 CHIEF ENGINEER

looks after the maintenance and repair of the physical plant,

which may include air conditioning, heating, elevator
devices, refrigeration, lights, fire-fighting equipment, and
anything mechanical.
 FINANCIAL CONTROLLER

looks after all accounting functions, including payroll,

banking, internal auditing, and various control functions.
thank you.