SERVICE
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LifeCycle Parts Services
Trouble-free operation
As a world-leading engineering company, ABB is committed to
providing support and services to maximize its customers’ uptime.
ABB offers a comprehensive range of spare parts We also supply any size of application, from small
with short lead times, which helps minimize systems to SIL3-certified Safety Instrumented
downtime if a failure occurs. In addition, preventive Systems and Collaborative Process Automation
maintenance kits make it possible to plan Systems (CPAS) for an extended automation scope.
maintenance in advance. This maximizes availability
and increases maintenance performance. The services highlighted in this brochure cover the
following ABB Control Technologies families:
Our LifeCycle Parts Services portfolio meets • System 800xA
customers’ needs to minimize costs and maximize • Freelance
the value of their investments in ABB equipment. • Advant Master
Whether you need to repair a broken part or • Advant OCS with MOD 300 Software
purchase a spare part, our services achieve • Satt
cost-efficient maintenance. • Symphony DCI System Six
• Symphony Harmony/INFI 90
ABB is highly qualified and provides a wide range • Symphony Melody
of technical knowledge and support. We ensure
that our customers receive the best possible return
on their assets throughout the entire product life
cycle.
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Service availability by system family
Service System 800xA Freelance Advant Master Advant MOD 300 Satt Symphony DCI System Six Symphony Harmony Symphony Melody
X= Available.
D I S T R I B U T E D C O N T R O L S Y S T E M S L I F E C YC L E PA R T S S E R V I C E S 3
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The product life cycle
Secured Return On Investment
Using the life cycle management model and the four-phase
life cycle plan.
> 10 years
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Services portfolio
* Stock dependant – ABB stocks sufficient inventory at the end of the Classic phase to support anticipated demand during the Limited phase.
The available inventory level is one of the criteria used to determine the timing for transfer to the Obsolete phase.
** Component availability dependant – ABB will continue to provide repair services until it is no longer technically feasible to do so due to the
lack of component availability.
*** Only available for Advant Master and Advant MOD 300
D I S T R I B U T E D C O N T R O L S Y S T E M S L I F E C YC L E PA R T S S E R V I C E S 5
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Online tools
Business Online - Web ordering tool Parts are arranged in a hierarchical structure that
ABB offers quick and easily-accessible web-based spans the entire product range – from equipment
information and order systems to facilitate spare level to a single spare part. Searching for a part is
part management. A comprehensive range of simple: just enter its type, article number or
products are available with more than 100,000 description.
spare parts and related Life Cycle Parts Services
for a wide assortment of equipment. In most cases, you can also verify your choice
by viewing a photograph of the part in question.
Through your web browser you can access key In addition, several sort and search functions
information, e.g. specific spare part availability, simplify the information management for you.
locate the equipment that utilizes the particular
spare part, and view technical details and photo- To get access, please contact your local ABB office.
graphs of most spare parts. You can make inquiries,
search for a spare part or place an order at your
convenience 24 hours a day.
6 D I S T R I B U T E D C O N T R O L S Y S T E M S L I F E C YC L E PA R T S S E R V I C E S
My Control System is a valuable source for main- Based on computer aided data collection from
tenance information and for enhancement of the the installed ABB control system, an analysis and
control system and provides ready answers to evaluation is performed by an ABB Field Service
frequently asked questions, thus reducing the engineer. As a result, a System Fingerprint report
effort spent looking for information and shortening is then presented by ABB Field Service authorities.
software delivery times. All relevant ABB control
system information is in one place and just a Based on the life-cycle status of the individual
couple of mouse clicks away. A basic version of installed units and ABB Field Service Engineer's
My Control System (limited access) will be experience with the customer plant, an evaluation
provided to all ABB customers. will be conducted leading to a strategic hardware
maintenance plan.
Automation Sentinel subscribers will enjoy
premium access, which includes features such as In addition to the current lifecycle status of the
software downloads, access to validated security installed devices, the System Lifecycle Fingerprint
updates and documentation already filtered for report provides an easy to read table summary of
each system. the forecast lifecycle for the installed devices, and
briefly summarizes key findings and recommended
Automation Sentinel actions, helping to avoid unwelcome failures and
Automation Sentinel is ABB’s subscription based production losses.
control system lifecycle management and support
program that assists system owners to actively
manage their control system lifecycle, support
and maintenance.
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Spare parts
— Spare Parts Service For emergency cases, our personnel and partners
01 DSAI130A, analog
input module for the Spare parts are essential in maintaining a high are available 24 hours to provide immediate
ABB Master family. system availability. The Spare Parts Services response to your emergency parts request and
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02 SattCon 05/OP45, supplies brand new certified ABB spare parts our global logistics network ensures the quickest
part of the Satt family. shipped within a day, increasing reliability and possible delivery.
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03 PM865K01, ABB leading to longer lifetime of your equipment.
Ability™ System Refurbished Parts Service
800xA controller.
With our large stock of ABB spare parts for all For cases when new spares a no longer
of ABB’s different control systems, we offer quick manufactured or no longer available, or when
handling and shipping of your spare parts needs if you need to acquire a brand new spare part
through our 24 hours web-based ordering process. in the most cost-effective way.
The use of optimal means of transport results in
cost-effective and quick arrival of your spare The Refurbished Parts Service is a cost-effective
parts. alternative to purchasing new spare part modules.
Parts sold with this service are ‘like-new’ parts,
Emergency Parts Service recovered and updated by ABB. What’s more, the have
For occasions when quickest possible delivery is the been tested to meet the original equipment
most important factor, we offer the Emergency specifications and the current component
Parts Service. standards.
— — —
01 02 03
8 D I S T R I B U T E D C O N T R O L S Y S T E M S L I F E C YC L E PA R T S S E R V I C E S
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Repair, exchange and testing
Parts Repair Service A repair report for the broken ‘sent-in’ unit can be
When the need is to have a unique individual module supplied if it is repaired. Request this report
repaired and returned back to the plant, we offer when ordering the exchange part.
the Parts Repair Service.
Parts Test Service
Our repair network provides repairs that meet Choose this service when you want assurance
original equipment specifications. Our world-class that the spares you have used or stored for a longer
turnaround time for repairs is typically less than period are still operational.
two weeks, and a repair report in is included every
return shipment, detailing what steps has been Parts Test Service determines the status of parts,
taken during the repair process. e.g. if they are functional and meet the original
manufacturing specifications, with a 3-week
Parts Exchange Service turnaround time or less. Units that passes the
For when you wish to purchase a fully functional test are re-sealed with factory labels to provide
spare in return for your broken unit. the best performance when placed in your system.
ABB Parts Repair Service is available for any
Parts Exchange Service keeps lead-times to a non-functioning units. A Test Report is always
minimum while offering a cost-efficient alternative included with the unit.
to a spare part. Parts under this service can be
refurbished or new, depending on availability.
When refurbished units are provided, keep in
mind that they are ‘like-new’ parts, recovered
and updated by ABB.
D I S T R I B U T E D C O N T R O L S Y S T E M S L I F E C YC L E PA R T S S E R V I C E S 9
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Parts management program,
upgrades and parts analysis
Preventive Maintenance Kits This is also the time at which the warranty period
Choose this program when you want to secure starts. The inventory Access™ Program is offered
continuing operation and know the calculated on request. Please contact you local ABB repre-
maintenance cost. sentative for further information.
inventory Access™ Program With the Parts StepUp service it’s possible to
Choose this program when you want to have replace legacy hardware for new fully supported
spare parts located at or near your premises. and to replace processor modules with newer and
more powerful versions, increasing reliability, life-
Our Parts Inventory Management program, time and system stability. The new parts are typically
inventory Access™ (iAP), is a cost-effective alterna- delivered after two working weeks, and the
tive to purchasing parts inventory. It provides a replaced parts shall be returned to ABB no later
customized spare parts inventory at or near your than 90 days from the delivery of the StepUp
location yet owned and maintained by ABB. parts.
We take full responsibility for obsolescence, Parts StepUp is a cost effective way of increasing
depreciation, administration and inventory the processing power of your system and replacing
ownership costs until the parts are put into service. old hardware. Combined with Automation Sentinel,
ABB’s control systems life cycle management
A fixed monthly fee gives you the security of on-site program, there is an even greater price incentive:
parts availability, while reducing the initial capital It is the most cost efficient way of upgrading your
expenditures for a spare parts inventory. Actual system hardware and increasing controller processor
purchase does not take place until the part is power compared to any other way of acquiring
taken out from the Inventory Access part stock. brand new certified ABB DCS parts.
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Parts StepUp Service availability by system family
Advant Master X X X X
Fr e e l a n c e X
X= Available.
10 D I S T R I B U T E D C O N T R O L S Y S T E M S L I F E C YC L E PA R T S S E R V I C E S
Parts Root Cause Analysis Service The service is available for ABB Ability™ System
Choose this service to determine the root cause 800xA hardware and Advant Master and MOD 300
of failed hardware. hardware in the Active life cycle phase. For product
families in later life cycle phases, availability is
When your hardware fails it’s sometimes most determined case-by-case
important to determine the cause of the failure.
The Parts Root Analysis Service does just that – The following product families are supported:
ABB’s experienced hardware design expert’s uses
their unique knowledge combined with access to ABB Ability™ System 800xA:
original design and test documentation to find • AC 800 M
the root cause of the failure through extensive • S800 I/O
analysis of your failed unit. • Panel 800
After the analysis, we provide a complete status Advant Master and Advant MOD 300:
report of the faulty unit, including analysis and • AC 160
manufacturer information, results from functional • AC 410
tests, probable fault causes and finally the • AC 450
required and/or recommended actions. • AC 460
• S100 I/O
A repair of the failed unit is not included in the • S600 I/O
Parts Root Cause Analysis Service and depending
on the type of failure a repair might not be possible The Root Cause Analysis Service is in many cases
to perform. Furthermore, the unit must mot have the best and most cost effective way to find the
been subject to repair attempts or otherwise real cause of a unit failure. For customers with
manipulated, if so we cannot analyze the unit. Automation Sentinel, ABB’s control systems life
cycle management program, this service will be
discounted, but cannot be combined with other
Automation Sentinel discounts.
18 D
BRI SOTCRHI BUURTEETDI TCLOENBTRROOCLHSUYRSET E
SUMBSTLI T
I FLEEC YC L E PA R T S S E R V I C E S 11
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Service availability
Small headline tableby system
page family
example
Small subheadline table page example
The general life cycle status for product groups is defined by the groups • Nempello qui tem dolestiuria
individual hardware modules. Therefore the status for a single module may • Cia iumendaest, qui ipsa volupta
differ from its group life cycle status. For detailed life cycle information • Nempello qui tem dolestiuria dolenimus
on module level please contact your local ABB representative. • Net income rose
• Meniasperrum quuntem
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ABB Ability™ System 800xA Udipsusam esciis pariamet, que et faci quia
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Preventive
Product Status Spare Parts Emergency Parts Refurbished Parts
a sequeParts Repair
dolum aut Parts Exchange Parts Test
molla solupiste dollorpostem
Maintenance Kits
Title
— Title Title Title Title Title Title Title Title
Compact Product Suite
Udipsusam 1 150 1 ZW367 2CPX041906R9999 7.70 ZXM1040 2CPX041906R9999
Udipsusam 2 Status 150 1 ZW367 2CPX041906R9999 7.70 ZXM1040 2CPX041906R9999
Preventive
Product Spare Parts Emergency Parts Refurbished Parts
Parts Repair Parts Exchange
Parts Test
Maintenance Kits
Udipsusam 3 150 1 ZW367 2CPX041906R9999 7.70 ZXM1040 2CPX041906R9999
Networks Active X X X X X O.R.
Udipsusam 4 150 1 ZW367 2CPX041906R9999 7.70 ZXM1040 2CPX041906R9999
Process Panels Active* X X X X X O.R.
Udipsusam 5 150 1 ZW367 2CPX041906R9999 7.70 ZXM1040 2CPX041906R9999
Udipsusam 6 150 1 ZW367 2CPX041906R9999 7.70 ZXM1040 2CPX041906R9999
—
Udipsusam 7 150 1 ZW367 2CPX041906R9999 7.70 ZXM1040 2CPX041906R9999
Freelance
Udipsusam 8 150 1 ZW367 2CPX041906R9999 7.70 ZXM1040 2CPX041906R9999
Preventive
Udipsusam
Product AC 900F Family 9 Status 150
Spare Parts1 ZW367
Emergency Parts 2CPX041906R9999
Refurbished Parts 7.70 Parts Exchange
Parts Repair ZXM1040 2CPX041906R9999
Parts Test
Maintenance Kits
Udipsusam
AC 900F Base Unit 10
Active 150 X1 ZW367X 2CPX041906R9999
O.R. 7.70
X ZXM1040
X 2CPX041906R9999
X
Udipsusam
Fieldbus Interface Modules 11
Active 150 X1 ZW367X 2CPX041906R9999
O.R. 7.70
X ZXM1040
X 2CPX041906R9999
X
Udipsusam
Accessories 12
Active 150 X1 ZW367X 2CPX041906R9999 7.70 ZXM1040 2CPX041906R9999
Udipsusam 13 150 1 ZW367 2CPX041906R9999 7.70 ZXM1040 2CPX041906R9999
Udipsusam 14 Status 150 1 ZW367 2CPX041906R9999 7.70 ZXM1040 2CPX041906R9999
Preventive
Product AC 800F Family Spare Parts Emergency Parts Refurbished Parts
Parts Repair Parts Exchange
Parts Test
Maintenance Kits
Udipsusam 15 150 1 ZW367 2CPX041906R9999 7.70 ZXM1040 2CPX041906R9999
AC 800F Base Unit Active/Limited X X O.R. X X X
Udipsusam 16 2100 1 ZW367 2CPX041906R9999 7.70 ZXM1040 2CPX041906R9999
Power Supply Modules Active X X X X
Udipsusam 16 150 1 ZW367 2CPX041906R9999 7.70 ZXM1040 2CPX041906R9999
Ethernet Interface Modules Active/Limited X X O.R. X O.R. X
Udipsusam 17 2100 1 ZW367 2CPX041906R9999 7.70 ZXM1040 2CPX041906R9999
Fieldbus Interface Modules Active X X X X X X
Udipsusam 17 2100 1 ZW367 2CPX041906R9999 7.70 ZXM1040 2CPX041906R9999
Battery Modules Active X X
Udipsusam 5 2100 Title ZW367 2CPX041906R9999 7.70 ZXM1040 2CPX041906R9999
Accessories Active X X
Udipsusam 1 150 1 ZW367 2CPX041906R9999 7.70 ZXM1040 2CPX041906R9999
Udipsusam 2 150 1 ZW367 2CPX041906R9999 7.70 ZXM1040 2CPX041906R9999
Preventive
Product AC 700F Family
Udipsusam 3 Status 150
Spare Parts
1 Emergency Parts
ZW367 Refurbished Parts
Parts Repair
2CPX041906R9999 7.70 Parts Exchange
Parts Test
ZXM1040 2CPX041906R9999
Maintenance Kits
Udipsusam
AC 700F Base Unit 4
Active 150 X1 ZW367X 2CPX041906R9999 7.70
X ZXM1040
X 2CPX041906R9999
Udipsusam
Power Supply Modules 5
Limited 150 X1 ZW367X 2CPX041906R9999 7.70 ZXM1040 2CPX041906R9999
Udipsusam
Fieldbus Interface Modules 6
Active/Classic 150 X1 ZW367X 2CPX041906R9999 7.70 ZXM1040
X 2CPX041906R9999
Udipsusam
Battery Modules 7
Active 150 X1 ZW367X 2CPX041906R9999 7.70 ZXM1040
X 2CPX041906R9999
Udipsusam
Accessories 8
Active 150 X1 ZW367X 2CPX041906R9999 7.70 ZXM1040 2CPX041906R9999
Udipsusam 9 150 1 ZW367 2CPX041906R9999 7.70 ZXM1040 2CPX041906R9999
Udipsusam
Rack Based Product 5 Status2100 Title
Spare Parts ZW367
Emergency Parts 2CPX041906R9999
Refurbished Parts 7.70
Parts Repair ZXM1040
Parts Exchange 2CPX041906R9999
Parts Test
Preventive
Maintenance Kits
Udipsusam 11 150 1 ZW367 2CPX041906R9999 7.70 ZXM1040 2CPX041906R9999
CPU Modules Limited/Obsolete X X X X X X
Udipsusam 12 150 1 ZW367 2CPX041906R9999 7.70 ZXM1040 2CPX041906R9999
Link Modules Limited/Obsolete X X X X X X
Udipsusam 13 150 1 ZW367 2CPX041906R9999 7.70 ZXM1040 2CPX041906R9999
I/O Modules Limited/Obsolete X X X X X X
Udipsusam 14 150 1 ZW367 2CPX041906R9999 7.70 ZXM1040 2CPX041906R9999
Rack Limited/Obsolete X X O.R.
Udipsusam 15 150 1 ZW367 2CPX041906R9999 7.70 ZXM1040 2CPX041906R9999
Accessories Limited/Obsolete X X
Udipsusam 16 2100 1 ZW367 2CPX041906R9999 7.70 ZXM1040 2CPX041906R9999
Udipsusam 16 150 1 ZW367 2CPX041906R9999 7.70 ZXM1040 2CPX041906R9999
Udipsusam 17 2100 1 ZW367 2CPX041906R9999 7.70 ZXM1040 2CPX041906R9999
X= Available. O.R.= On request.
For products with Obsolete status, the lack of component
Udipsusam 17 availability may
2100 1 render ZW367
the specified2CPX041906R9999
services as not available. 7.70 ZXM1040 2CPX041906R9999
Therefore, the services for this products are on request.
12 D I S T R I B U T E D C O N T R O L S Y S T E M S L I F E C YC L E PA R T S S E R V I C E S
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Advant Master
Preventive
Product Status Spare Parts Emergency Parts Refurbished Parts Parts Repair Parts Exchange Parts Test
Maintenance Kits
—
Advant MOD 300
Preventive
Product Status Spare Parts Emergency Parts Refurbished Parts Parts Repair Parts Exchange Parts Test
Maintenance Kits
600 A,B,C Controller Subsystems Obsolete O.R. O.R. O.R. O.R. O.R. O.R. O.R.
SC Controller Subsystems Obsolete O.R. O.R. O.R. O.R. O.R. O.R. O.R.
AC 460 Controller Subsystems Active X X X X X X X
High Density I/O Obsolete O.R. O.R. O.R. O.R. O.R. O.R. O.R.
Direct I/O Obsolete O.R. O.R. O.R. O.R. O.R. O.R. O.R.
SS TRIO Obsolete O.R. O.R. O.R. O.R. O.R. O.R. O.R.
Taylor Remote I/O (TRIO) Obsolete O.R. O.R. O.R. O.R. O.R. O.R. O.R.
S800 I/O Active X X X X X X X
S100 I/O Active X X X X X X X
Multibus Subsystem Hardware Obsolete O.R. O.R. O.R. O.R. O.R. O.R. O.R.
Advant Hardware Station Obsolete O.R. O.R. O.R. O.R. O.R. O.R. O.R.
DCN control network Classic X X X X X X X
eDCN control network Active X X X X X X X
Multibus DCN/DCN gateway Obsolete O.R. O.R. O.R. O.R. O.R. O.R. O.R.
AC 410 support DCN/DCN gateway Classic X X X X X X X
AC 410 support DCN/eDCN gateway Active X X X X X X X
AC 410 support eDCN/eDCN gateway Active X X X X X X X
—
Satt
Preventive
Product Status Spare Parts Emergency Parts Refurbished Parts Parts Repair Parts Exchange Parts Test
Maintenance Kits
Preventive
Product Status Spare Parts Emergency Parts Refurbished Parts Parts Repair Parts Exchange Parts Test Maintenance Kits
—
Symphony DCI System SIX
Preventive
Product Status Spare Parts Emergency Parts Refurbished Parts Parts Repair Parts Exchange Parts Test
Maintenance Kits
—
Symphony Harmony/INFI 90
Preventive
Product Status Spare Parts Emergency Parts Refurbished Parts Parts Repair Parts Exchange Parts Test
Maintenance Kits
—
Symphony Melody
Preventive
Product Status Spare Parts Emergency Parts Refurbished Parts Parts Repair Parts Exchange Parts Test
Maintenance Kits
Controller Active X X X X X X
Power Supply Modules Active X X X X X X
Com. Coupler Modules Active X X X X X X
Repeater Modules Active X X X X X X
I/O Modules Active X X X X X X
Rack Active X X X X X X
Accessories Active X X X X X X
Symphony Melody is replaced by "Symphony Plus Melody Rack", offering replacements with identical form, fit and funcion.
X= Available. O.R.= On request.
For products with Obsolete status, the lack of component availability may render the specified services as not available.
Therefore, the services for this products are on request.
14 D I S T R I B U T E D C O N T R O L S Y S T E M S L I F E C YC L E PA R T S S E R V I C E S
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Preventive Maintenance Schedules
—
ABB Ability™ System 800xA
—
Advant Master and Advant MOD 300
—
All rights to other trademarks
reside with their respective owners.
We reserve the right to make technical
changes to the products or modify the
contents of this document without prior
notice. With regard to purchase orders,
the agreed particulars shall prevail.
ABB does not assume any responsibility
for any errors or incomplete information
in this document.