ORGANIZATIONAL BEHAVIOR

COMMUNICATION WITH IN ORGANIZATION

ASSIGNMENT # 1
SUBMITTED TO: SIR REHAN AZIZ

SUBMITTED BY:
SYED ANAS SHOAIB (13180)
AHSAN SOOMRO (13138)
ADEEL UR REHMAN (13126)
HAMMAD AHMED (12390)
SUMAIR AGHA (13136)
FAIZAN RAIZ (13190)
 DOES EFFECTIVE COMMUNICATION HAVE SOME
RELATIONSHIP WITH EFFICIENCY?

INTRODUCTION:
Introduction Communication is means of bringing about change. It is the mainstream of any organization
growth. There is need form interaction and understanding of management-employee relations this will
bring about increased performance of all parties involved in the communication process or chain.
According to Banihashemi (2011), communication as a medium, a means to performance ends, or as
constitutive, as the end in itself. Communication is a process of transmitting information from one
person to another. According to Stephen (2011),

communication is a critical factor in directing and mobilizing the workforce towards the accomplishment
of the organizational goals or objectives. By creating understanding it enhances co-operation and
promote effective performance. According to Williams (2007) smart managers understand that the end
effective, straight forward communication between managers and employees is essential for success

According to (McKinney, Barker, Smith& Davis, 2004) communication is essential to effective team
performance and communications for any organization is like blood flow in the human body. Therefore
any organization that understands the importance of communication uses it in their organizational
environment. Since, it ensures coordination of factors of production and most importantly material and
human elements of organization as an efficient network of change and advancement. According to
Snavely (2001) as cited by Robins (2006), communication process is initialed through the following
means the sender-encoding-the message-the channel- decoding-the receiver- noise and feedback. It is
estimated that managers spend over 80% of their day communicating with others. Since most of the
basic management process- planning, organizing, leading and controlling – cannot be performed without
effective communication.

Objective of the Study:

The broad objective of this study is to examine the effects of effective communication on employee
performance in FEDEX. The specific objective includes;

1. To investigate the relationship between effective communication and employee performance in Fed
ex.

2. To examine the communication techniques that enhances Efficiency In Employees.

Questionnaire:
1- In this organization, my ideas are frequently passed on to top-management.
Strongly Disagree
Disagree
Neither Disagree nor Agree
Agree
Strongly Agree
Not Applicable

2- In most situations, I receive the information through communication

I need to effectively perform my job.
Strongly Disagree
Disagree
Neither Disagree nor Agree
Agree
Strongly Agree
Not Applicable

3- Most of the group meetings I attend are informative and worthwhile.

Strongly Disagree
Disagree
Neither Disagree nor Agree
Agree
Strongly Agree
Not Applicable
4- This organization appears committed to keeping the channels of communicat

Strongly Disagree
Disagree
Neither Disagree nor Agree
Agree
Strongly Agree
Not Applicable

5-I get most of my information about company news and events via email.
Never
Seldom
Sometimes
Frequently
Always
Not Applicable
6- I get most of my information about company news and events via the compa

Never
Seldom
Sometimes
Frequently
Always
Not Applicable

7- Using the following scale, please indicate how effective the following methods
are for communicating information you need on a daily basis to do your job.
a. E-mail
 Very Ineffective
Somewhat Ineffective
Neither Effective nor Ineffective
Effective
Extremely Effective

b. The company intranet

Very Ineffective
Somewhat Ineffective
Neither Effective nor Ineffective
Effective
Extremely Effective

c. Company publications/newsletters
Very Ineffective
Somewhat Ineffective
Neither Effective nor Ineffective
Effective
Extremely Effective

d. Memos/faxes
Very Ineffective
Somewhat Ineffective
Neither Effective nor Ineffective
Effective
Extremely Effective

e. Manager
Very Ineffective
Somewhat Ineffective
 Neither Effective nor Ineffective
Effective
Not Applicable

8- In order to share ideas/information with top-management I must go thr

my manager.
Strongly Disagree
Disagree
Neither Disagree nor Agree
Agree
Strongly Agree
Not Applicable

9- In most departments, there tend to be one or two people that hoard im

information.
Strongly Disagree
Disagree
Neither Disagree nor Agree
Agree
Strongly Agree
Not Applicable

10-Top executives often seem hesitant to communicate news about the org
lower level employees.
Strongly Disagree
Disagree
Neither Disagree nor Agree
Agree
Strongly Agree
Not Applicable

11-This organization appears committed to keeping the channels of comm

Strongly Disagree
Disagree
 Neither Disagree nor Agree
Agree
Strongly Agree
Not Applicable

12- Using the following scale, please indicate how effective the following m

communicating information you need on a daily basis to do your job.

a- E-mail
Very Ineffective
Somewhat Ineffective
Neither Effective nor Ineffective
Effective
Extremely Effective

b- The company intranet

Very Ineffective
Somewhat Ineffective
Neither Effective nor Ineffective
Effective
Extremely Effective

c- Company publications/newsletters
Very Ineffective
Somewhat Ineffective
Neither Effective nor Ineffective
Effective
Extremely Effective

d- Memos/faxes
Very Ineffective
Somewhat Ineffective
 Neither Effective nor Ineffective
Effective
Extremely Effective

e- Manager
Very Ineffective
Somewhat Ineffective
Neither Effective nor Ineffective
Effective
Extremely Effective

f- Voicemail
Very Ineffective
Somewhat Ineffective
Neither Effective nor Ineffective
Effective
Extremely Effective

13- Please indicate how frequently you use the following methods of comm

on a daily basis.

a- Face-to-face interaction
Never
Seldom
Sometimes
Very Often
Always

b- Electronic communications
Never
Seldom
 Sometimes
Very Often
Always

c- Written communication
Never
Seldom
Sometimes
Very Often
Always

d- Telephone calls
Never
Seldom
Sometimes
Very Often
Always
14- What are your thoughts about Communication with in organization & how an
effective communication can increase efficiency among employees?

15- What kind of challenges are you facing in communication with in your
Organization?

Methodology:
There were 15 items in the questionnaire rated in which 13 were close ended question with the
5-point likert scale & 2 were open ended. Furthermore in analyzing the data the simple
 percentage statistical tool was used to analyze the respondent’s characteristics and for the
questionnaire chi-square statistical tool was used to test the hypotheses.

Questionnaire distribution of responds according to organizational in the institute

Department/Category Frequency Percentage %
Top Level Management 20 33.33
Middle Level Management 30 50
Lower Level Management 10 16.67
TOTAL 60 100

Serial No Items Opinion

1 Sex Male Female
Response 42 (70%) 18 (30%)
2 Age 21-30 31-40 41-50 51-Above
Response 5 (8.33 %) 25 (41.67%) 20 (33.33) 10 (16.67%)

The table above shows the frequency and percentage of staff, Fed ex. Majority of the staff are male
42(70%), the age distribution shows that most of the staff are 31-40years i.e 25 (41.67%) which shows
that there are more abled staff with less staff of below 30 years.

Hypotheses testing and analysis:

Test of Hypothesis:

Ho: There is no significant relationship between effective communication and employee Efficiency in
Fed Ex

Hi: There is a significant relationship between effective communication and employee Efficiency in Fed
ex.

Using Chi-Square to Test the Hypothesis.

CHI SQUARE= ∑(Observed Value – Expected Value)2

Expected Value
SEX SA A N D SD Total
MALE 25 10 4 1 2 42
FEMALE 8 4 3 2 1 18

CELLS Observed Expected Fo – Ft (Fo – Ft)2 (Fo-Ft)2/Ft

Value (Fo) Value (Ft)
E1 25 6 19 361 60.16
E2 10 6 4 16 2.66
E3 4 6 -2 -4 -0.66
E4 1 6 -5 -25 -4.16
E5 2 6 -4 -16 -2.66
E6 8 6 2 4 0.66
E7 4 6 -2 -4 -0.66
E8 3 6 -3 -9 -1.5
E9 2 6 -4 -16 -2.66
E10 1 6 -5 -25 -4.166
TOTAL 47.02

Chi Square Test @ 5% Significance level

H0=9.488

H1=47.02

Decision Rule:

Since H1 calculated (47.02) is > H0 Tabulated (9.488), we reject Ho hypothesis which states that There
is no significant relationship between effective communication and employee efficiency in Fed Ex and
accept Hi hypothesis which states that There is a significant relationship between effective
communication and employee efficiency in Fed Ex.