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The organisational and psychological impact of organisational diagnosis.

Chapter · July 2017


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2 authors:

Claude-Hélène Mayer Aden-Paul Flotman

Europa-Universität Viadrina, Germany University of South Africa


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Tools and applications for practitioners and researchers
The highly experienced and knowledgeable authors of Organisational Diagnosis provide the reader with
the necessary advice, tools and applications to conduct a successful organisational diagnosis. Readers
will come to understand how to diagnose concerns/problems and leverage untapped possibilities in the
organisation in order to improve and be successful in a competitive, fast-changing world.
The book consists of 13 chapters, which covers the core concepts in conducting an organisational


Tools and applications for
“Using real-life, global case studies, this book provides an integrated and holistic approach to
organisational diagnosis.”
Dr Anna-Rosa le Roux, Head Organisational Effectiveness, Woolworths Financial Services
practitioners and researchers
“Organisational Diagnosis is a must-have reference for every diagnosis survey consultant! This holistic, practical guide
is based on sound, scientific principles that will help you easily identify which measurements are best-aligned with
the strategy of your organisation and will yield the best results.”
Prof Hester Nienaber, Research Professor, Unisa Edited by
“Organisational Diagnosis comes at a time when organisations are challenged by a fast-changing and complex Nico Martins, Ellen Caroline Martins & Rica Viljoen
working environment. This practical book offers crucial foundation principles for organisational diagnosis and is an
absolute must-read for all academics, professional practitioners and management teams involved or interested in
organisational diagnosis.”
Dr Michelle F.D Sabbagha, Senior Manager: Client services, Global Markets,
Corporate Investment Banking, Standard Bank

Nico Martins, Ellen Caroline Martins & Rica Viljoen

“Organisational Diagnosis provides a unique framework that makes it possible to project which interventions
will truly induce positive change in the workplace.”
Dr Joyce Toendepi, Research Specialist, Mandala Consulting

“Organisational Diagnosis guides OD practitioners in a practical way through the academically sound principles of
organisational diagnosis. By following the methodology in this book, OD practitioners will be equipped to target the
real challenges of the organisation to unleash its true potential.”
Dr Cobus Gerber, Industrial Psychologist, South African Revenue Service

“Organisational Diagnosis offers a best-practice approach, backed by sound research (and many years of seasoned

Edited by
consulting experience!) to help you define, analyse and ultimately find organisational solutions that are vital to the
success of your organisation.”
Prof Daneel van Lill, Executive Dean: Faculty of Management, University of Johannesburg

“Organisational Diagnosis provides students with a thorough overview and clear process on how to do an
organisational diagnosis. It offers a comprehensive description of the process to follow, within an academically sound
context – which is critical for finding successful solutions to problems.”
Dr Adri Drotskie, MBA Director, Henley Business School

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