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Cisco BTS 10200 Softswitch Operations and Maintenance Guide Release 4.1, 4.2, and 4.4 October 13,
Cisco BTS 10200 Softswitch Operations and Maintenance Guide Release 4.1, 4.2, and 4.4 October 13,

Cisco BTS 10200 Softswitch Operations and Maintenance Guide

Release 4.1, 4.2, and 4.4

October 13, 2006

Corporate Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com

Tel:

408 526-4000

Fax:

800 553-NETS (6387) 408 526-4100

Text Part Number: OL-4495-04

USA http://www.cisco.com Tel: 408 526-4000 Fax: 800 553-NETS (6387) 408 526-4100 Text Part Number: OL-4495-04

THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS MANUAL ARE SUBJECT TO CHANGE WITHOUT NOTICE. ALL STATEMENTS, INFORMATION, AND RECOMMENDATIONS IN THIS MANUAL ARE BELIEVED TO BE ACCURATE BUT ARE PRESENTED WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF ANY PRODUCTS.

THE SOFTWARE LICENSE AND LIMITED WARRANTY FOR THE ACCOMPANYING PRODUCT ARE SET FORTH IN THE INFORMATION PACKET THAT SHIPPED WITH THE PRODUCT AND ARE INCORPORATED HEREIN BY THIS REFERENCE. IF YOU ARE UNABLE TO LOCATE THE SOFTWARE LICENSE OR LIMITED WARRANTY, CONTACT YOUR CISCO REPRESENTATIVE FOR A COPY.

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NOTWITHSTANDING ANY OTHER WARRANTY HEREIN, ALL DOCUMENT FILES AND SOFTWARE OF THESE SUPPLIERS ARE PROVIDED “AS IS” WITH ALL FAULTS. CISCO AND THE ABOVE-NAMED SUPPLIERS DISCLAIM ALL WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING, WITHOUT LIMITATION, THOSE OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT OR ARISING FROM A COURSE OF DEALING, USAGE, OR TRADE PRACTICE.

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CCVP, the Cisco logo, and the Cisco Square Bridge logo are trademarks of Cisco Systems, Inc.; Changing the Way We Work, Live, Play, and Learn is a service mark of Cisco Systems, Inc.; and Access Registrar, Aironet, BPX, Catalyst, CCDA, CCDP, CCIE, CCIP, CCNA, CCNP, CCSP, Cisco, the Cisco Certified Internetwork Expert logo, Cisco IOS, Cisco Press, Cisco Systems, Cisco Systems Capital, the Cisco Systems logo, Cisco Unity, Enterprise/Solver, EtherChannel, EtherFast, EtherSwitch, Fast Step, Follow Me Browsing, FormShare, GigaDrive, HomeLink, Internet Quotient, IOS, iPhone, IP/TV, iQ Expertise, the iQ logo, iQ Net Readiness Scorecard, iQuick Study, LightStream, Linksys, MeetingPlace, MGX, Networking Academy, Network Registrar, Packet , PIX, ProConnect, ScriptShare, SMARTnet, StackWise, The Fastest Way to Increase Your Internet Quotient, and TransPath are registered trademarks of Cisco Systems, Inc. and/or its affiliates in the United States and certain other countries.

All other trademarks mentioned in this document or Website are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (0705R)

Any Internet Protocol (IP) addresses used in this document are not intended to be actual addresses. Any examples, command display output, and figures included in the document are shown for illustrative purposes only. Any use of actual IP addresses in illustrative content is unintentional and coincidental.

Cisco BTS 10200 Softswitch Operations and Maintenance Guide Copyright © 2006, Cisco Systems, Inc. All rights reserved.

CONTENTS
CONTENTS

Preface

xv

Document Objective

xv

Audience xv

Document Change History

xv

Document Organization

xvii

Document Conventions

xviii

Documentation Suite

Obtaining Documentation

xx

Cisco.com

xxi

xxi

Documentation CD-ROM

xxii

Ordering Documentation

xxii

Documentation Feedback

xxii

Obtaining Technical Assistance

xxii

Cisco TAC Website Opening a TAC Case

Cisco TAC Website Opening a TAC Case

xxiii

xxiii

TAC Case Priority Definitions

xxiii

Obtaining Additional Publications and Information

CHAPTER

1

Hardware

1-1

Rack Configuration Power On and Off

1-1

1-4

Power On Procedure Power Off Procedure

1-4

1-4

Hardware Monitoring CPU 1-6

1-6

Memory Consumption Disk and Disk Utilization

Alarm Reports

Hardware Monitoring Commands

1-6

1-6

1-6

Host Operating System Time

Intelligent Alarm Panel

1-10

1-10

1-7

xxiv

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Contents

CHAPTER

2

Operator Interfaces

2-1

 

Logging in Using Secure Shell

2-2

 

EMS Services

2-3

EMS Users and Services Commands

2-3

Show

2-3

Change

2-3

EMS NTP Server Configuration

2-3

CHAPTER

3

Provisioning External Media Gateways

3-1

CHAPTER

4

Managing Access and Users

4-1

 
 

User and Command Privilege Levels

4-2

Command Level Provisioning

4-2

User Account Administration Predefined User Accounts Users 4-3 Invalid User Privilege Level

4-3

4-3

4-4

User and Optiuser Set Password/Reset Password

4-4

Command Table

4-5

Workgroups 4-7

 

Adding Descriptions to Security Classes

4-7

Session Manager

4-8

Show Command

4-8

Block Command

4-9

Change Command

4-9

Unblock Command

4-9

Stop Command

4-10

Security Summary Report

4-10

 

CHAPTER

5

Digit Manipulation

5-1

 

Digit Manipulation Rules

5-2

 

Digit Manipulation Tables Pretranslations Stage

5-6

5-8

Dial Plan Profile Table

International Dial Plan Profile Table

5-8

5-8

Translations Stage

5-9

Dial Plan Table

5-9

International Dial Plan Table

5-10

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Digit Manipulation Profile Table

5-10

 

Digit Manipulation Table Sample Provisioning

5-16

5-10

Routing Stage

5-16

Destination Table

5-17

Route Table

5-17

Trunk Group Table

5-17

CHAPTER

6

Local Number Portability

6-1

 

Introduction to LNP

6-1

LNP Implementation

6-2

 

Process Flows

6-3

Flow Chart Legend Service Provisioning

6-3

6-4

Service Order Cancellation Service Disconnection

6-6

6-5

Conflict Resolution

6-7

Audit Requests

6-8

Report Requests

6-8

Data Management

6-9

NPAC Network Data

6-9

Service Provider Data Subscription Version Data Troubleshooting LNP Problems

6-9

6-9

6-9

Cisco BTS 10200 Softswitch LNP Function

6-10

Establishing a Session

6-10

Logging in Using Secure Shell

Logging in to the Secondary EMS (Optional)

6-10

Provisioning Ported Office Codes

Provisioning the Unconditional LNP Trigger

6-12

6-13

Provisioning Ported Numbers

Porting-in a Subscriber

6-14

6-14

Provisioning Ported-in Numbers

Transition Period

Changing lnp-trigger to Y Activating a Media Gateway

Activating a Subscriber

Changing lnp-trigger to N

6-14

6-16

6-17

6-17

6-18

6-18

LNP Call Flow

6-19

6-11

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Contents

CHAPTER

7

Porting-out a Subscriber

6-20

Changing lnp-trigger to Y

Changing DN Status to Ported-Out

6-20

6-20

Deactivating Service

6-21

Local Exchange Routing Guide

6-22

Maintenance and Administration of System Components

Redundant Architecture

Status and Control States

7-1

7-2

Success and Failure Responses

Status States

7-3

Control States

7-4

7-2

Status Application Command

7-4

Control Application Command

7-5

Call Agent Status and Control

7-6

Status Command

7-6

Control Command

7-6

Feature Server Status and Control

7-7

Status Command

7-7

Control Command

7-7

Element Management System Status and Control

7-7

7-1

Status Command

7-7

Control Command

7-8

Bulk Data Management System Status and Control

7-8

Status Command

7-8

Control Command

7-9

Additional BDMS Status and Control Examples

7-9

Status System Command

7-10

Process Restartability

Host Operating System Time

Guidelines for Regular System Health Checks Read the Automatic System Health Report

7-11

7-11

7-12

7-12

Check System Clocks

Check Billing Server and Local Billing Directory

Check Traffic Measurements Check Event and Alarm Reports

Perform Database Backup

Check OS Log

Check Mirroring On the Disk

7-16

7-18

7-18

7-18

7-19

7-18

7-17

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CA/FS Side A

7-19

CA/FS Side B

7-20

EMS Side A

7-21

EMS Side B

7-21

Audit Database

7-22

Backup Software Image

7-22

Task 1: Ensure Side A System is ACTIVE

Task 2: Perform a Full Database Audit

7-23

7-23

 

Task 3: Perform Shared Memory Integrity Check

7-23

Task 4: Perform Flash Archive on EMS Side B

7-25

Task 5: Perform Flash Archive on CA/FS Side B Task 6: Switch Activity from Side A to Side B Task 7: Perform Flash Archive on EMS Side A Task 8: Perform Flash Archive on CA/FS Side A

7-26

7-27

7-28

7-29

Task 9: Release Forced Switch

7-30

Check DNS Server

7-31

Run Diagnostic On Trunk Group

7-31

 

Run Diagnostic On Subscriber Terminations

7-31

Check Power Supply

7-32

Clean Filters

7-32

CHAPTER

8

Maintenance and Diagnostics for External Resources

8-1

Service States—Overview

Status, Control, and Administrative Commands

8-1

8-2

SIP Phone Address of Record and Registered Contact SIP-REG-CONTACT 8-3

Aggregation Status

8-4

Destination Point Code

8-4

H.323 Gateway

8-5

Status Command

8-5

Control Command

8-6

ISDN Switchover

8-6

Media Gateway

8-7

Status Command

8-7

Control Command

8-7

Signaling Gateway Process

Status Command

8-9

8-9

Stream Control Transmission Protocol Association

Status Command

8-9

8-9

8-3

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CHAPTER

9

Control Command

8-9

Subscriber Termination

8-9

Status Command

8-12

Control Command

8-14

Subsystem

8-16

Status Command

8-16

Control Command

8-16

Trunk Group

8-16

Status Command

8-17

Control Command

8-18

Trunk Termination

8-19

Status Command

8-22

Control Command

8-25

Reset Command

8-26

Equip Command

8-27

Unequip Command

8-28

Diagnostic Tests

8-29

Media Gateway Tests

8-29

Subscriber Termination Tests SS7 Trunk Termination Tests ISDN Trunk Termination Tests CAS Trunk Termination Tests

Subscriber Termination Tests SS7 Trunk Termination Tests ISDN Trunk Termination Tests CAS Trunk Termination Tests
Subscriber Termination Tests SS7 Trunk Termination Tests ISDN Trunk Termination Tests CAS Trunk Termination Tests
Subscriber Termination Tests SS7 Trunk Termination Tests ISDN Trunk Termination Tests CAS Trunk Termination Tests

8-30

8-32

8-36

8-37

Announcement Trunk Termination Tests

8-38

Command Responses

8-39

Generic Responses to Status or Control Command Failures

Generic Success and Failure Responses

System Error Response

Termination Reason Responses

Trunk Reason Responses

Trunk Termination Reason Responses, SS7 Only

Fault Reason Responses

8-44

8-40

8-41

8-42

8-41

8-43

Status Update Processor

8-45

Managing Billing Interface and Billing Records

Record Retention Mechanisms in the EMS

Billing Alarm Tracking Mechanisms

Call Detail Block Correlation and Format

Northbound Billing Data Transport

9-1

9-2

9-1

9-2

9-1

8-39

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Contents

CHAPTER

10

Traffic Measurements

10-1

Filtering Traffic Measurements

Traffic Measurement Data Transport and Access

Retrieving Traffic Measurement Report Summaries Display Report Summaries on Operator Terminal

10-1

10-2

10-3

10-3

Create Report Summary Files Report Current Interval Counts

10-5

10-7

Clearing Current Interval Counts

Format of Traffic Measurement Summaries

Events and Alarms for Traffic Measurement

List of Traffic Measurements (Counters)

10-7

10-9

10-9

10-10

Resources and Definitions

ISDN Measurements

10-10

10-10

Call Processing Measurements

10-12

MGCP Adapter Measurements

10-17

Session Initiation Protocol Measurements Service Interaction Manager Measurements POTS Local Feature Server Measurements

POTS Miscellaneous Feature Server Measurements POTS Class of Service Feature Server Measurements POTS Screen List Editing Feature Server Measurements

POTS Customer Originated Trace Feature Server Measurements

10-30

10-19

10-21

10-22

10-27

10-29

10-30

POTS Automatic Callback, Recall, and Call Return Feature Server Measurements

AIN Services Feature Server Measurements

10-32

TSA Protocol Measurements

10-34

SCCP Protocol Measurements

10-35

TCAP Protocol Measurements

10-37

INAP Protocol Measurements

10-41

SUA Measurements

10-44

M3UA Protocol Measurements SCTP Protocol Measurements ISUP (ANSI) Measurements ISUP (ITU-China) Measurements

ISUP (ITU-Mexico) Measurements ISUP (ITU-HongKong) Counters

Audit Measurements

SIP Interface Adapter Measurements

10-46

10-48

10-51

10-53

10-55

10-57

10-59

10-59

Call Detail Block Measurements Event Messaging Measurements

Call Detail Block Measurements Event Messaging Measurements

10-61

10-63

10-31

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Contents

Dynamic QoS Measurements

SNMP Protocol Measurements Trunk Group Usage Measurements Announcement Measurements H.323 Protocol Measurements

10-63

10-64

10-64

10-66

10-67

 

Call Tools Measurements AIN Tools Measurements PCT Tools Measurements

10-69

10-70

10-71

 

CHAPTER

11

Audit Database and Table Name

11-1

 

Audit Database

11-1

 

Table Name

11-1

CHAPTER

12

Show and Change Database Usage Commands

12-1

 
 

Show Command Paging Capability for Batch Data Retrieval Example: Controlling the Volume and Format of Data

12-1

12-1

 

Example: Ordering and Displaying Specific Data

12-2

 

Show Database Usage Command

12-2

 

Change db-usage

12-2

 

CHAPTER

13

Transactions

13-1

 

Transaction Queue

13-1

 
 

Show

13-1

Delete

13-1

 

Queue Throttle

13-2

 
 

Show

13-2

Change

13-2

CHAPTER

14

History

14-1

 

Show

14-1

Report

14-1

CHAPTER

15

Call Trace Summary

15-1

 

CHAPTER

16

Command Scheduler

16-1

 

Show

16-1

Add

16-1

Change

16-2

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Delete

16-2

CHAPTER

17

SNMP Interface

17-1

 

Element Management System (SNMP Agent)

17-1

 

SNMP Agent Functions

17-1

 

Statistics/Traffic Measurement

17-2

SNMP Trap Reports Status and Controls

17-3

17-4

Querying and Controlling EMS, BDMS, CA and FS Querying and Controlling Various Components

17-4

17-4

Querying and Controlling Bulk Status of Various Components

17-5

Accessing the SUN Solaris SNMP Agent

17-6

 

Direct Access to a Non-Standard SNMP Port

17-6

Through the Cisco BTS 10200 Softswitch SNMP Master Agent Using Port 161

17-7

CHAPTER

18

Managing Event Message and Alarm Logs

18-1

 
 

Managing Event and Alarm Reports

18-2

Show Alarm Command Ack Alarm Command Clear Alarm Command

18-2

18-3

18-3

Format of Event and Alarm Reports

18-3

Event Message and Alarm Logs

18-4

Viewing Event or Alarm Logs

18-5

Event Queue

18-6

Saving Events to Log Files

18-6

 

Show Report-Properties Changing Report-Properties

18-6

18-7

Changing Threshold and Throttle Values

18-7

 

Managing and Responding to Events and Alarms

18-8

 

CHAPTER

19

Event Messages and Alarms

19-1

 

CHAPTER

20

Congestion Detection and Protection

20-1

Special Treatment for Emergency Messages

Billing Records

Events and Alarms

Additional References

20-2

20-2

20-3

20-1

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CHAPTER

21

Disaster Recovery Procedures

21-1

 

Flash Archive

21-1

Creating an Archive

21-1

Restoring an Archive

21-2

Booting Up the System From Disk 0

21-4

Restoring the Cisco BTS 10200 Softswitch Application

21-5

Setting Up Interfaces Setting Up Mirroring

21-6

21-6

EMS Database Backup

21-8

EMS Database Disaster Recovery From Hot Backup

21-11

 

Recovery Goal

21-11

 

Recovery Procedure

21-12

Post Recovery – Cold Backup

21-15

 

Recovering the Oracle Secondary EMS Database

21-16

Recovering the EMS Database from Another Database

21-16

Recovery Procedures

21-16

 

Recovering Shared Memory Data Recovering Shared Memory

21-24

21-24

Restoring Subscriber and Trunk Terminations to Service

21-25

Controlling Trunks and Trunk Groups

21-26

Using the cs-control Tool to Bring Subscribers In-Service

21-26

CHAPTER

22

Manual System Recovery

22-1

 

Disk 1 on the Primary Call Agent and Feature Server is Corrupt

22-1

Disk 0 on the Primary Call Agent and Feature Server is Corrupt

22-2

Disk 1 on the Secondary Call Agent and Feature Server is Corrupt

22-4

Disk 0 on the Secondary Call Agent and Feature Server is Corrupt

22-5

Disk 1 on the Primary Element Management System is Corrupt

22-7

Disk 0 on the Primary Element Management System is Corrupt

22-9

Disk 1 on the Secondary Element Management System is Corrupt

22-10

Disk 0 on the Secondary Element Management System is Corrupt

22-11

CHAPTER

23

Replacing a Disk

23-1

Before You Start

23-1

Replace Disk 0 on CA/FS and EMS

23-1

Replace Disk 1 on CA/FS and EMS

23-6

and EMS 23-1 Replace Disk 1 on CA/FS and EMS 23-6 Cisco BTS 10200 Softswitch Operations

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APPENDIX

A

Feature Tones

A-1

 

List of Tones Applicable to Specific Features

A-1

Tone Frequencies and Cadences

A-6

APPENDIX

B

Recoverable and Nonrecoverable Error Codes

B-1

APPENDIX

C

Release Cause Codes

C-1

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Preface This preface describes the objectives, audience, organization, and conventions of this document and explains

Preface

Preface This preface describes the objectives, audience, organization, and conventions of this document and explains how

This preface describes the objectives, audience, organization, and conventions of this document and explains how to find additional information on related Cisco products and services.

Document Objective

This guide provides instructions for operating, and maintaining the Cisco BTS 10200 Softswitch for release 4.1. You should read the other documentation supplied with your system before using this guide. A complete list of these documents is included in the Documentation Suite, page xx section of this guide.

Audience

This guide is intended for three audiences: system administrators, system operators, and system technicians.

The system administrator manages the host administrative functions, including configuring and maintaining system parameters, granting group and user IDs, and managing all Cisco MGC files and directories. The system administrator should have an in-depth knowledge of UNIX and a basic knowledge of data and telecommunications networking.

The system technician should be familiar with telecommunication protocols, basic computer software operations, computer terminology and concepts, hierarchical file systems, common UNIX shell commands, log files, the configuration of telephony switching systems, the use of electrical and electronic telephony test equipment, and basic troubleshooting techniques.

Document Change History

Table 1 describes the change history for this document.

Cisco BTS 10200 Softswitch Operations and Maintenance Guide

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Document Change History

Preface

Table 1

Change History

Release,

   

Change Date

Subject

Change Summary

October 13,

Chapter 10, “Traffic

Updated measurements tables with which counters are 4.4.0 and which are

2006

Measurements”

4.4.1.

Updtated measurements tables field names to match requirement specification.

August 14,

Chapter 19, “Event

Transfered the events and alarms information to the Cisco BTS 10200

2006

Messages and Alarms

Softswitch Troubleshooting Guide, Release 4.4, Chapter 2 through Chapter

12.

June 16,

Chapter 21, “Disaster

Replaced the section “Fresh Download” with “Recovering Shared Memory Data.” This new section contains new procedures and cautions.

2006

Recovery Procedures”

4.1

Chapter 8, “Maintenance and Diagnostics for External Resources”

Updated this chapter with a note on using the change/show commands to update or display the status of aor2sub.

December 1,

2004

 

Removed the procedure for putting individual AORs in service (INS) or out of service (OOS).

4.1

Chapter 21, “Disaster Recovery Procedures”

Deleted the statement on creating the flash archive without disk mirror in the “Flash Archive” section.

Nov. 9, 2004

4.1

Chapter 20, “Backup and Restore”

Deleted this chapter. The disaster recovery procedures in Chapter 21, “Disaster Recovery Procedures” define the correct method of doing backups (flash archive) and restores.

Nov. 9, 2004

4.1,

Chapter 19, “Event Messages and Alarms”

Updated this chapter with a note pertaining to the Database #11 alarm that may report ORA-01595 and ORA-01594 errors in the alert.log file.

Oct. 27,2004

4.1,

Chapter 8, “Maintenance and Diagnostics for External Resources”

Added a table for RAS states for H.323 gateways.

Oct. 14,2004

4.1,

Appendix D, “Deactivating and Acting Omni”

Deleted this appendix.

Oct. 14,2004

4.1

Chapter 12, “Show and Change Database Usage Commands”

Added description of the show command with paging capability.

Oct. 11, 2004

4.4

Chapter 10, “Traffic Measurements”

Added new measurements generated by the Query Verification and Translation Verification Tools in the “Call Tools Measurements”, “AIN Tools Measurements”, and “PCT Tools Measurements” sections.

4.4

Chapter 4, “Managing Access and Users”

Added new predefined user accounts information in the “Predefined User Accounts” section.

4.2

Chapter 10, “Traffic Measurements”

Added measurements for ISUP (ITU-HongKong) in the “ISUP (ITU-HongKong) Counters” section.

4.1

Chapter 23, “Replacing a Disk”

Updated the disk replacement procedure in this chapter.

4.1

Initial version of this document.

Made updates and added new information throughout this document using the Cisco BTS 10200 Softswitch Operations Manual Release 3.1 as a base.

10200 Softswitch Operations Manual Release 3.1 as a base. Cisco BTS 10200 Softswitch Operations and Maintenance

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Preface

Document Organization

Document Organization

This document consists of the following chapters:

Hardware

Operator Interfaces

Provisioning External Media Gateways

Managing Access and Users

Digit Manipulation

Local Number Portability

Maintenance and Administration of System Components

Maintenance and Diagnostics for External Resources

Managing Billing Interface and Billing Records

Traffic Measurements

Audit Database and Table Name

Show and Change Database Usage Commands

Transactions

History

Call Trace Summary

Command Scheduler

SNMP Interface

Managing Event Message and Alarm Logs

Event Messages and Alarms

Congestion Detection and Protection

Disaster Recovery Procedures

Manual System Recovery

Replacing a Disk

Feature Tones

Recoverable and Nonrecoverable Error Codes

Release Cause Codes

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Document Conventions

Preface

Document Conventions

This section describes the directory structure in which the Cisco BTS 10200 Softswitch software is installed. Refer to the Cisco BTS 10200 Softswitch Release 4.1 Software Installation Guide for a more detailed description of configuring the Softswitch environment.

description of configuring the Softswitch environment. Note Refer to the Cisco BTS 10200 Softswitch Command Line

Note

Refer to the Cisco BTS 10200 Softswitch Command Line Interface Reference Guide for a detailed

description of all commands and tokens discussed in this document.

of all commands and tokens discussed in this document. Typographic conventions used in this guide are

Typographic conventions used in this guide are shown in Table 2.

Table 2

Conventions Used in this Guide

Convention

Meaning

Description / Comments

Boldface

Commands and keywords you enter as shown.

offset-list

Italics

 

Variables for which you supply values.

command type interface

 

You replace the variable with specific information.

 

In contexts that do not allow italics, such as online help, arguments are enclosed in angle brackets (< >).

Square brackets ([ ])

Optional elements.

command [abc]

abc is optional (not required), but you can choose it.

Vertical bars ( | )

Separated alternative elements.

command [ abc | def ]

You can choose either abc or def, or neither, but not both.

Braces ({ })

Required choices.

command { abc | def }

You must choose either abc or def, but not both.

Braces and vertical bars within square brackets

A required choice within an optional element.

command [ abc { def | ghi } ]

You have three options:

([

{

| } ])

 

nothing

abc def

abc ghi

Caret character (^)

Control key.

The key combinations ^D and Ctrl-D are equivalent: Both mean “hold down the Control key while you press the D key.” Keys are indicated in capital letters and are not case sensitive.

indicated in capital letters and are not case sensitive. Cisco BTS 10200 Softswitch Operations and Maintenance

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Document Conventions

Table 2

Conventions Used in this Guide (continued)

Convention

Meaning

Description / Comments

A non-quoted set of characters

A

string.

For example, when setting an SNMP community string to public, do not use quotation marks around the string; otherwise, the string will include the quotation marks.

System prompts

Denotes interactive sessions, indicates that the user enters commands at the prompt.

The system prompt indicates the current command mode. For example,

the prompt Router (config) #

indicates global configuration mode.

Screen font

Terminal sessions and information the system displays.

 

Angle brackets (< >)

Non-printing characters such as passwords.

 

Exclamation point (!) at the beginning of a line

A

comment line.

Comments are sometimes displayed by the Cisco IOS software.

Comments are sometimes displayed by the Cisco IOS software. Caution Timesaver Means reader be careful .

Caution

are sometimes displayed by the Cisco IOS software. Caution Timesaver Means reader be careful . In

Timesaver

displayed by the Cisco IOS software. Caution Timesaver Means reader be careful . In this situation,

Means reader be careful. In this situation, you might do something that could result in equipment

damage or loss of data.

Means reader may be able to save some time. Taking the action described could achieve a result in less

time than might be achieved otherwise.

a result in less time than might be achieved otherwise. Note Means reader take note .
a result in less time than might be achieved otherwise. Note Means reader take note .

Note

Means reader take note. Notes contain helpful suggestions or references to material not covered in the manual.

or references to material not covered in the manual. Conventions used in the Cisco BTS 10200

Conventions used in the Cisco BTS 10200 Softswitch software are shown in Table 3.

Table 3

Data Type Conventions

Data Type

 

Definition

Example

Integer

A

series of decimal digits from the set of 0 through 9 that represents a positive

123

integer. An integer may have one or more leading zero digits (0) added to the left

side to align the columns. Leading zeros are always valid as long as the number

000123

4200000000

of

digits is less than or equal to ten digits. Values of this type have a range of zero

through 4294967295.

Signed

The same basic format as the integer but can be either positive or negative. When negative, it is preceded by the sign character (-). As with the integer data type, this data type can be as many as ten digits in length, not including the sign character. The value of this type has a range of minus 2147483647 through 2147483647.

123

-000123

integer

-2100000000l

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Documentation Suite

Preface

Table 3

Data Type Conventions (continued)

Data Type

 

Definition

Example

Hexadecimal

A

series of 16-based digits from the set of 0 through 9, a through f, or A through

1f3

F. The hexadecimal number may have one or more leading zeros (0) added to the

01f3000

left side. For all hexadecimal values, the maximum size is 0xffffffff (eight hexadecimal digits).

Text

A

series of alphanumeric characters from the ASCII character set, where defined.

EntityID

Tab, space, and double quote (“ ” ) characters cannot be used. Text can be as many

LineSES_Threshold999

255 characters; however, it is recommended that you limit the text to no more than 32 characters for readability.

as

String

A

series of alphanumeric characters and white-space characters. A string is

 

surrounded by double quotes (“ “). Strings can be as many as 255 characters; however, it is recommended that you limit the strings to no more than 80 characters for readability.

“This is a descriptive string.”

for readability. “This is a descriptive string.” Note Hexadecimal and integer fields in files may have

Note

Hexadecimal and integer fields in files may have different widths (numbers of characters) for column

alignment.

widths (numbers of characters) for column alignment. Documentation Suite The documents that make up the Cisco

Documentation Suite

The documents that make up the Cisco BTS 10200 Softswitch documentation set are listed in Table 4.

Table 4

Cisco BTS 10200 Softswitch Documentation

Functional Area

Publication

Description and Audience

Hardware

Cisco BTS 1200 Softswitch Site Surveys and Cabling Procedures

Describes the hardware components of the Cisco BTS 10200 Softswitch. Includes detailed information on the environmental requirements for all the components. Also provides a checklist of the hardware you should have before starting the installation and a checklist of all the connections for the components.

The audience for these publications is the engineering personnel responsible for installing the components and verifying the hardware installation.

Installation

 

Software Release

Cisco BTS 1200 Softswitch Software Release Notes for Release 4.1

Provides information that is specific to a particular release of the Cisco BTS 10200 Softswitch software.

Notes

The audience for these publications is the engineering personnel responsible for installing, configuring, and upgrading software for the respective solutions.

Software

Cisco BTS 1200 Softswitch Release 4.1 Application Installation Procedures

Describes the steps necessary to install the software components of the Cisco BTS 10200 Softswitch.

Installation

The audience for this publication is the engineering personnel responsible for installing and configuring software for the Cisco BTS 10200 Softswitch.

configuring software for the Cisco BTS 10200 Softswitch. Cisco BTS 10200 Softswitch Operations and Maintenance Guide

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Obtaining Documentation

Table 4

Cisco BTS 10200 Softswitch Documentation (continued)

Functional Area

Publication

Description and Audience

Software Upgrade

Cisco BTS 1200 Softswitch Release 4.1 Software Upgrade Procedures

Describes the steps necessary to ugpgrade the software components of the Cisco BTS 10200 Softswitch from any previous release to Release

4.1.

 

The audience for this publication is the engineering personnel responsible for upgrading and configuring software for the Cisco BTS 10200 Softswitch.

Reference

Cisco BTS 1200 Softswitch Release 4.1 Command Line Interface Reference Guide

Provides reference information for the hardware and software of the Cisco BTS 10200 Softswitch.

The audience for this publication is the engineering personnel responsible for installing, configuring, operating, and upgrading the software for the respective components of the system.

Provisioning

Cisco BTS 10200 Softswitch Provisioning Guide

Provides procedures for provisioning your Cisco BTS 10200 Softswitch.

The audience for this document is Cisco BTS 10200 Softswitch users, network operators, and administrators.

Provisioning

Cisco BTS 10200 Softswitch Release 4.1 ISDN Provisioning and Troubleshooting Guide,

Describes ISDN Provisioning and Troubleshooting for the Cisco BTS 10200 Softswitch.

This document is intended for use by service provider management, system administration, and engineering personnel who are responsible for designing, installing, provisioning, and maintaining networks that use the Cisco BTS 10200 Softswitch.

Billing

Cisco BTS 1200 Softswitch Billing Interface Guide

Provides billing interface information for the Cisco BTS 10200 Softswitch software.

This guide is intended for network operators and administrators who have experience with telecommunications networks, protocols, and equipment and who have familiarity with data communications networks, protocols, and equipment.

Obtaining Documentation

Cisco provides several ways to obtain documentation, technical assistance, and other technical resources. These sections explain how to obtain technical information from Cisco Systems.

Cisco.com

You can access the most current Cisco documentation on the World Wide Web at this URL:

You can access the Cisco website at this URL:

International Cisco websites can be accessed from this URL:

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Obtaining Technical Assistance

Preface

Documentation CD-ROM

Cisco documentation and additional literature are available in a Cisco Documentation CD-ROM package, which may have shipped with your product. The Documentation CD-ROM is updated regularly and may be more current than printed documentation. The CD-ROM package is available as a single unit or through an annual or quarterly subscription.

Registered Cisco.com users can order a single Documentation CD-ROM (product number DOC-CONDOCCD=) through the Cisco Ordering tool:

All users can order annual or quarterly subscriptions through the online Subscription Store:

Ordering Documentation

You can find instructions for ordering documentation at this URL:

You can order Cisco documentation in these ways:

Registered Cisco.com users (Cisco direct customers) can order Cisco product documentation from the Networking Products MarketPlace:

Nonregistered Cisco.com users can order documentation through a local account representative by calling Cisco Systems Corporate Headquarters (California, USA) at 408 526-7208 or, elsewhere in North America, by calling 800 553-NETS (6387).

Documentation Feedback

You can submit comments electronically on Cisco.com. On the Cisco Documentation home page, click Feedback at the top of the page.

You can send your comments in e-mail to bug-doc@cisco.com.

You can submit comments by using the response card (if present) behind the front cover of your document or by writing to the following address:

Cisco Systems Attn: Customer Document Ordering 170 West Tasman Drive San Jose, CA 95134-9883

We appreciate your comments.

Obtaining Technical Assistance

For all customers, partners, resellers, and distributors who hold valid Cisco service contracts, the Cisco Technical Assistance Center (TAC) provides 24-hour, award-winning technical support services, online and over the phone. Cisco.com features the Cisco TAC website as an online starting point for technical assistance.

as an online starting point for technical ass istance. Cisco BTS 10200 Softswitch Operations and Maintenance

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Obtaining Technical Assistance

Cisco TAC Website

The Cisco TAC website (http://www.cisco.com/tac) provides online documents and tools for troubleshooting and resolving technical issues with Cisco products and technologies. The Cisco TAC website is available 24 hours a day, 365 days a year.

Accessing all the tools on the Cisco TAC website requires a Cisco.com user ID and password. If you have a valid service contract but do not have a login ID or password, register at this URL:

Opening a TAC Case

The online TAC Case Open Tool (http://www.cisco.com/tac/caseopen) is the fastest way to open P3 and P4 cases. (Your network is minimally impaired or you require product information). After you describe your situation, the TAC Case Open Tool automatically recommends resources for an immediate solution. If your issue is not resolved using these recommendations, your case will be assigned to a Cisco TAC engineer.

For P1 or P2 cases (your production network is down or severely degraded) or if you do not have Internet access, contact Cisco TAC by telephone. Cisco TAC engineers are assigned immediately to P1 and P2 cases to help keep your business operations running smoothly.

To open a case by telephone, use one of the following numbers:

Asia-Pacific: +61 2 8446 7411 (Australia: 1 800 805 227) EMEA: +32 2 704 55 55 USA: 1 800 553-2447

For a complete listing of Cisco TAC contacts, go to this URL:

TAC Case Priority Definitions

To ensure that all cases are reported in a standard format, Cisco has established case priority definitions.

Priority 1 (P1)—Your network is “down” or there is a critical impact to your business operations. You and Cisco will commit all necessary resources around the clock to resolve the situation.

Priority 2 (P2)—Operation of an existing network is severely degraded, or significant aspects of your business operation are negatively affected by inadequate performance of Cisco products. You and Cisco will commit full-time resources during normal business hours to resolve the situation.

Priority 3 (P3)—Operational performance of your network is impaired, but most business operations remain functional. You and Cisco will commit resources during normal business hours to restore service to satisfactory levels.

Priority 4 (P4)—You require information or assistance with Cisco product capabilities, installation, or configuration. There is little or no effect on your business operations.

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Obtaining Additional Publications and Information

Preface

Obtaining Additional Publications and Information

Information about Cisco products, technologies, and network solutions is available from various online and printed sources.

The Cisco Product Catalog describes the networking products offered by Cisco Systems, as well as ordering and customer support services. Access the Cisco Product Catalog at this URL:

Cisco Press publishes a wide range of networking publications. Cisco suggests these titles for new and experienced users: Internetworking Terms and Acronyms Dictionary, Internetworking Technology Handbook, Internetworking Troubleshooting Guide, and the Internetworking Design Guide. For current Cisco Press titles and other information, go to Cisco Press online at this URL:

Packet magazine is the Cisco quarterly publication that provides the latest networking trends, technology breakthroughs, and Cisco products and solutions to help industry professionals get the most from their networking investment. Included are networking deployment and troubleshooting tips, configuration examples, customer case studies, tutorials and training, certification information, and links to numerous in-depth online resources. You can access Packet magazine at this URL:

iQ Magazine is the Cisco bimonthly publication that delivers the latest information about Internet business strategies for executives. Yo u can access iQ Magazine at this URL:

Internet Protocol Journal is a quarterly journal published by Cisco Systems for engineering professionals involved in designing, developing, and operating public and private internets and intranets. You can access the Internet Protocol Journal at this URL:

Training—Cisco offers world-class networking training. Current offerings in network training are listed at this URL:

at this URL: http://www.cisco.com/en/US/learning/index.html Cisco BTS 10200 Softswitch Operations and Maintenance Guide

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1 CHAPTER
1
CHAPTER

Hardware

1 CHAPTER Hardware This chapter describes aspects of the Cisco BTS 10 200 Softswitch hardware, such

This chapter describes aspects of the Cisco BTS 10200 Softswitch hardware, such as powering on and off the hardware for the Cisco BTS 10200 Softswitch, monitoring the hardware, and using the system Intelligent Alarm Panel. This information applies to Cisco BTS 10200 Softswitch systems residing within a Continuous Computing Corporation rack, although other vendors are supported.

This chapter contains the following sections:

Rack Configuration, page 1-1

Power On and Off, page 1-4

Hardware Monitoring, page 1-6

Host Operating System Time, page 1-10

Intelligent Alarm Panel, page 1-10

Rack Configuration

This section describes the layout of the host machines and other hardware for the Cisco BTS 10200 Softswitch using host machines based on the Continuous Computing Corporation AXmp unit. There are four host machines as shown in Figure 1-1.

Element Management System (EMS) and Bulk Data Management System (BDMS), Side A

EMS and BDMS, Side B

Call Agent (CA) and Feature Server (FS), Side A

CA and FS, Side B

The host machines are supplied as field-replaceable units (FRUs). On the front face of each host machine

are an LCD display and several LED lights. These provide information on the current status of the system

(including power on or off) and show any problems or failures with the FRU. A silver switch to the left

of the LEDs powers the FRU on and off. The hardware also includes two Catalyst Ethernet switches, a

DC power distribution unit (PDU) or AC power strips, and an terminal server or alarm panel with

terminal server.

and an terminal server or alarm panel with terminal server. Note The Sun Microsystems Inc. SunFire

Note

The Sun Microsystems Inc. SunFire V120, Netra 120, and Netra 20 hosts are also used in other configurations on which the Cisco BTS 10200 Software can run. For a complete description of Cisco

approved hardware options, refer to the Cisco BTS 10200 Softswitch System Description.

to the Cisco BTS 10200 Softswitch System Description . Cisco BTS 10200 Softswitch Operations and Maintenance

Cisco BTS 10200 Softswitch Operations and Maintenance Guide

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1-1

Rack Configuration

Chapter 1

Hardware

Rack Configuration Chapter 1 Hardware Caution Be sure to use one of the Cisco specified hardware

Caution

Rack Configuration Chapter 1 Hardware Caution Be sure to use one of the Cisco specified hardware
Rack Configuration Chapter 1 Hardware Caution Be sure to use one of the Cisco specified hardware

Be sure to use one of the Cisco specified hardware sets. The software is not supported on any other types or combinations of hardware.

supported on any other types or combinations of hardware. Figure 1-1 Example of Rack Configuration for

Figure 1-1

Example of Rack Configuration for Cisco BTS 10200 Softswitch (AXmp Option Shown)

1 2 10 11 3 4 2 10 11 4 5 2 12 6 13
1
2
10
11
3
4
2
10
11
4
5
2
12
6
13
7
2
10
11
4
8
2
10
11
4
9
2
104937
2 12 6 13 7 2 10 11 4 8 2 10 11 4 9 2

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Hardware

Rack Configuration

Legend for Figure 1-1:

In the following legend, the terms CCN node address and PDU power feed refer to the following:

Continuous Control Node (CCN) address—Address on the internal interface used for communications and management support for the host machines in the rack. The CCN acts as an interface to the front panel switches and displays.

PDU power feed—Identifier for the power feed from the PDU to the various machines in the rack.

power feed from the PDU to the various machines in the rack. Note When the hardware

Note

When the hardware for the Cisco BTS 10200 Softswitch is purchased as a complete system from Cisco,

the cables for the CCN and PDU connections in the rack are included (and appropriately labeled).

in the rack are included (and appropriately labeled). 1. Intelligent Alarm Panel, PDU power feed 8A

1. Intelligent Alarm Panel, PDU power feed 8A

PDU (DC systems)

2. Unused space

3. EMS/BDMS B

CCN node address = 1

PDU power feed 1A/1B

4. Field-replacement unit (FRU)

5. CA/FS B

CCN node address = 2

PDU power feed 2A/2B

6. Ethernet switch (HUB) B (2924M)

7. Ethernet switch (HUB) A (2924M)

8. EMS/BDMS A

CCN node address = 3

PDU power feed 4A/4B

9. CA/FS A

CCN node address = 4

PDU power feed 5A/5B

10. LEDs

11. Power switch

12. 48U (ref)—Approximately 84 in. (2.14 m)

13. 43U (ref)—Approximately 75 in. (1.91 m)

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1-3

Power On and Off

Chapter 1

Hardware

Power On and Off

This section describes how to power on and off the hardware for the Cisco BTS 10200 Softswitch.

Power On Procedure

Perform the following procedure to power on the hardware for the Cisco BTS 10200 Softswitch.

to power on the hardware for the Cisco BTS 10200 Softswitch. Note Boot completion times vary

Note

Note

Boot completion times vary with system type (CA/EMS) as well as size of database.

Step 1

Ensure that all power cables are properly fastened to the back of all the machines in the Cisco BTS 10200 Softswitch.

Step 2

Power on the Catalyst switch routers by plugging them into a viable power source.

switch routers by plugging them into a viable power source. Note The Catalyst switch routers do
switch routers by plugging them into a viable power source. Note The Catalyst switch routers do

Note

Note

The Catalyst switch routers do not have a power button.

Step 3

On the front side of the machines, power on the primary and secondary EMS by pulling on the silver switch to the left of the LEDs and putting it in the ON position.

When you hear the fans operate on the unit, you can release the knob to its neutral position.

Step 4

Power on the CA and FS units by pulling on the silver switch to the left of the LEDs and putting it in the ON position.

When you hear the fans operate in the unit, you can release the knob to its neutral position.

The hardware for the Cisco BTS 10200 Softswitch is now powered on.

Power Off Procedure

Perform the following procedure to power off the Cisco BTS 10200 Softswitch:

Step 1

Check status of your system and ensure the primary CA and primary EMS are active, and that the secondary CA and secondary EMS are in standby.

Step 2

Log in to the primary CA, secondary CA, primary EMS, and secondary EMS using Secure Shell (SSH).

CA, primary EMS, and secondary EMS using Secure Shell (SSH). Note The order for shutdown should
CA, primary EMS, and secondary EMS using Secure Shell (SSH). Note The order for shutdown should

Note

The order for shutdown should be secondary EMS, secondary CA, primary CA then primary EMS.

be secondary EMS, secondary CA, primary CA then primary EMS. Step 3 Enter the following command

Step 3

Enter the following command to begin the platform shutdown process:

#> platform stop all

When the prompt returns to (#>) the operating system is ready for shutdown.

Step 4

Enter the following for each node to shut down the FRUs:

#> shutdown -i5 -g0 -y

each node to shut down the FRUs: #> shutdown -i5 -g0 -y Cisco BTS 10200 Softswitch

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Power On and Off

You will see when the SSH sessions are disconnected. If you are connected via local Console to the host machines, you will see the system shut down.

You can see the unit is ready to power off when the LCD on the FRU reads “HALTED” or “Coma.”

When all the FRUs have reached the HALTED or Coma state, continue to the next step.

Step 5

Power off the primary and secondary Call Agents and Feature Server by pulling on the silver switch to the left of the LEDs and putting it in the OFF position.

When you hear the fans turn off in the unit, you can release the knob to its neutral position.

Step 6

Power off the primary and secondary EMS by pulling on the silver switch to the left of the LEDs and putting it in the OFF position.

When you hear the fans turn off in the unit, you can release the knob to its neutral position.

Step 7

To power off the Catalyst switch routers, unplug the unit from its power source.

switch routers, unplug the unit from its power source. Note The Catalyst switch routers do not

Note

switch routers, unplug the unit from its power source. Note The Catalyst switch routers do not

The Catalyst switch routers do not have a power button.

Note The Catalyst switch routers do not have a power button. The hardware for the Cisco

The hardware for the Cisco BTS 10200 Softswitch is now powered off.

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Hardware Monitoring

Chapter 1

Hardware

Hardware Monitoring

The hardware monitor (HMN) subsystem monitors the CPUs, memory consumption, disk, and disk control utilization, and returns information and alarms as appropriate.

CPU

The HMN monitors one or more CPUs on a physical node and reports the following:

Percentage of CPU idle

Percentage of CPU in system mode

Percentage of CPU in user mode

Percentage of CPU in blocked I/O

Memory Consumption

The HMN monitors memory consumption and reports the following:

Total “real” memory

Free memory available

Total swap space

Free swap space available

Disk and Disk Utilization

The HMN monitors the disk and disk control utilization on a physical disk and controller level. This measurement is dependent on the driver support supplied for the SCSI controller from the vendor.

support supplied for the SCSI controller from the vendor. Note The device names follow those of

Note

The device names follow those of a Solaris kernel. These vary from device to device. A physically

understandable “mapping” of these devices may be required.

“mapping” of these devices may be required. The HMN reports the following for disk and disk

The HMN reports the following for disk and disk control utilization:

Utilization of disk devices (sd0, sd1, and so on)

Transfer rates, transactions per second (TPS), and hard or soft errors

Alarm Reports

The HMN monitors the top ten processes in the system. These processes are tracked based on the amount of CPU time they consume. This is a measure over time where a process can start running hot. This monitor function does not report transient spikes in CPU usage by any individual process.

The HMN generates alarm reports on devices and facilities that exceed their default settings. Default settings can be adjusted to fit a specific set of customer requirements.

be adjusted to fit a spec ific set of customer requirements. Cisco BTS 10200 Softswitch Operations

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Hardware Monitoring

Alarms are generated under the following conditions:

A process exceeds 70 percent of the CPU.

The Call Agent CPU is over 90 percent busy (10 percent idle).

The load average exceeds 5 for at least a 5-minute interval.

Memory is 95 percent exhausted and swap is over 50 percent consumed. This indicates the system is spending excessive time in paging virtual memory.

A partition that is 70 percent consumed generates a minor alarm (MAINTENANCE #90).

A partition that is 80 percent consumed generates a major alarm (MAINTENANCE #66).

A partition that is 90 percent consumed generates a critical alarm (MAINTENANCE #65).

Hardware Monitoring Commands

This section describes the hardware monitoring commands.

This section describes the hardware monitoring commands. Note In the following examples, “prica42” is used as

Note

In the following examples, “prica42” is used as an example of a node name.

“prica42” is used as an example of a node name. Use the following example to create

Use the following example to create an HTML report file on the condition of a node. This commands displays a substantial amount of information on the node, including statistics for disk, CPU, memory, and host machine interfaces. The report can be viewed on a Web browser at

http://<hostname>:10200/report/HMN-Metrics/

report node node=prica42;

Use the following example to show the status of a node and its components. This commands displays a substantial amount of information on the node, including statistics for disk, CPU, memory, and host machine interfaces. (The information is similar to that created by the report node command.)

status node node=prica42;

Use the following example to show the status (enabled or disabled) of services on a node:

show node node=prica42; service=telnet;

services on a node: show node node=prica42; service=telnet; Caution The change command (below) is a low-level
Caution

Caution

The change command (below) is a low-level maintenance activity that can affect the operation of

The change command (below) is a low-level maintenance activity that can affect the operation of the host machine. Execute with extreme caution.

operation of the host machine. Execute with extreme caution. Caution Changing the service on a node
operation of the host machine. Execute with extreme caution. Caution Changing the service on a node
operation of the host machine. Execute with extreme caution. Caution Changing the service on a node
operation of the host machine. Execute with extreme caution. Caution Changing the service on a node

Caution

Changing the service on a node after the delivery of a Cisco BTS 10200 Softswitch can create security

issues in your network.

issues in your network.

Use the following example to change the status of a service on a node:

change node node=prica42; service=ftp; enable=Y;

on a node: change node node=prica42; service=ftp; enable=Y; Caution The control commands (below) are low-level
on a node: change node node=prica42; service=ftp; enable=Y; Caution The control commands (below) are low-level
on a node: change node node=prica42; service=ftp; enable=Y; Caution The control commands (below) are low-level

Caution

The control commands (below) are low-level maintenance activities that can affect the operation of the host machine. Execute with extreme caution.

Hardware Monitoring

Chapter 1

Hardware

If a platform goes down (status FAULTY), you can use the following example to reboot the host machine on which the platform resides. This command reboots the host machine, not just the individual platform.

control node node=prica42; action=REBOOT;

If a host machine requires a low-level maintenance activity, such as replacement of a hard drive, you can use the following example to bring the host machine into maintenance mode.

example to bring the host machine into maintenance mode. Caution After halting a Cisco BTS 10200
example to bring the host machine into maintenance mode. Caution After halting a Cisco BTS 10200
example to bring the host machine into maintenance mode. Caution After halting a Cisco BTS 10200

Caution

After halting a Cisco BTS 10200 Softswitch node, you will need local console access or a power cycle to restart the node.

local console access or a power cycle to restart the node. control node node=prica42; action=HALT; The

control node node=prica42; action=HALT;

The parameters for the node commands are described in the table below. An asterisk preceding a token name means the token is mandatory. A token without an asterisk is optional.

* NODE

The logical host name of the target node in the Cisco BTS 10200 Softswitch. This replaces manually telneting to the box.

STRING: Physical name of a Call Agent, Feature Server, or Element Management System.

* ACTION

Valid only for the control command. The action indicates the type of activity to perform. Both parameters are required.

STRING: REBOOT or HALT are the only valid actions for this token.

REBOOT—Reloads the operating system and subsequently restarts all the applications processes.

HALT—Stops the operating system and all application processes. It then halts the CPU. This action is intended to take a node into a maintenance mode and can be used, for example, to bring down a node to replace a bad CPU or memory.

CPU

Valid only for the status and report commands. Specifies whether to generate

 

a

report of CPU utilization.

 

STRING: Y/N (Default = Y).

MEMORY

Valid only for the status and report commands. Specifies whether to generate

 

a

report of memory utilization.

 

STRING: Y/N (Default = Y).

PROCESS

Valid only for the status and report commands. Specifies whether to generate

 

a

report of process utilization.

 

STRING: Y/N (Default = Y).

NETWORK

Valid only for the status and report commands. Specifies whether to generate

a report of network utilization.

STRING: Y/N (Default = Y).

a report of network utilization. STRING: Y/N (Default = Y). Cisco BTS 10200 Softswitch Operations and

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Hardware Monitoring

ENABLE

Valid only for the change command. Specifies whether to turn a service on (Y) or off (N).

STRING: Y/N (Default = Y).

SERVICE

Valid only for the show and change commands. Specifies the standard UNIX service.

STRING: Any valid UNIX service.

Note These values must be entered in lowercase.

Permitted values are:

ftp—File Transfer Protocol

telnet—Text-based terminal service

echo—Application space service to verify a remote host

discard—Solaris testing facility

day—Solaris testing facility

time—Solaris testing facility

chargen—Solaris testing facility

smtp—Solaris mail service

finger—UNIX user ID service

sunrpc—Solaris Remote Procedure Call service

exec—Remote execution service

login—BSD remote login service

shell—BSD remote shell service

printer—Solaris printer services

uucp—UNIX-to-UNIX copy service

nfs—Network File System service

lockd—Remote file locking facility

X11—X Window graphical services

dtscp—Solaris management services

font_service—Solaris character set service

http—Hyper-Text Transfer Protocol service

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Host Operating System Time

Chapter 1

Hardware

Host Operating System Time

The Solaris OS obtains the system time automatically through Network Time Protocol (NTP) services.

automatically through Network Time Protocol (NTP) services. Caution Never attempt to modify the system date or
automatically through Network Time Protocol (NTP) services. Caution Never attempt to modify the system date or
automatically through Network Time Protocol (NTP) services. Caution Never attempt to modify the system date or

Caution

Never attempt to modify the system date or time in your Cisco BTS 10200 Softswitch host machines while system components (CA, FS, EMS, and BDMS) are running. This could cause the system to have

serious problems. Allow the Solaris OS to obtain the time automatically through NTP services.

OS to obtain the time automatically through NTP services. Intelligent Alarm Panel See the Continuous Computing:

Intelligent Alarm Panel

See the Continuous Computing: Alarm Panel User Guide and the Continuous Computing: Alarm Panel v1.3.0 Release Notes for detailed information on the Intelligent Alarm Panel.

for detailed information on the Intelligent Alarm Panel. Cisco BTS 10200 Softswitch Operations and Maintenance Guide

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2 CHAPTER
2
CHAPTER

Operator Interfaces

2 CHAPTER Operator Interfaces This chapter describes the operator interfaces used for communication with the Cisco

This chapter describes the operator interfaces used for communication with the Cisco BTS 10200 Softswitch and contains the following sections:

Logging in Using Secure Shell

EMS Services

• Logging in Using Secure Shell • EMS Services Note After entering any of the commands

Note

After entering any of the commands in this chapter, press the Return or Enter key.

the commands in this chapter, press the Return or Enter key. Figure 2-1 illustrates the Cisco

Figure 2-1 illustrates the Cisco BTS 10200 Softswitch operator interfaces of the Element Management System (EMS). These interfaces support several types of communications:

Local Operations Console—the following options are available:

Interactive CLI session—operator connects to the EMS using Secure Shell (SSH) and uses the command line interface (CLI) in an interactive session

Bulk Provisioning—operator connects to the EMS using FTP for batch-mode provisioning (requires highest privilege levels)

batch-mode provisioning (requires highest privilege levels) Note See the Cisco BTS 10200 Softswitch Provisioning Guide

Note

See the Cisco BTS 10200 Softswitch Provisioning Guide for Bulk Provisioning information.

Provisioning Guide for Bulk Provisioning information. • Network Management System—provides events, alarms,

Network Management System—provides events, alarms, thresholds and traffic monitoring management commands into the EMS using SNMP

CORBA Client—provides events, alarms, thresholds and traffic monitoring management commands into the EMS via Common Object Request Broker Architecture (CORBA)

The EMS database holds up to 100 operator logins, and up to 50 user sessions can be active at any time.

The EMS interfaces internally with the Call Agent (CA) and Feature Server (FS) using the Java Message Service (JMS) protocol over IP Protocol.

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Logging in Using Secure Shell

Chapter 2

Operator Interfaces

Figure 2-1

Operator Interfaces (Billing Interfaces Also Shown)

OSS infrastructure SSH, SFTP SNMP, XML/CORBA MACRO-XML/CORBA Packet network systems SSH, SFTP SNMP, XML/CORBA
OSS
infrastructure
SSH, SFTP
SNMP, XML/CORBA
MACRO-XML/CORBA
Packet
network
systems
SSH,
SFTP
SNMP, XML/CORBA
Bulk
MACRO-XML/CORBA
provisioning
SFTP
(CLI scripts)
Local
operator
SSH
Ethernet
LAN
EMS/BDMS
(CLI/MAINT)
JMS
Local
operator
XML/CORBA
(EPOM)
CA/FS
Cisco BTS 10200
Softswitch
Service-provider managed network
97962

Logging in Using Secure Shell

[This section describes how to log in to the Cisco BTS 10200 Softswitch using SSH. SSH is the method of access to the Cisco BTS 10200 Softswitch CLI, or maintenance (MAINT) modes. SSH provides encrypted communication between a remote machine and the EMS or Call Agent for executing CLI, or MAINT commands. The SSH server runs on the EMSs and CAs of the Cisco BTS 10200 Softswitch. To connect, the client and server sides must run the secure shell daemon (SSHD).

 

With SSH enabled, new users are prompted to enter a new password and reenter that password during their first login. From that point, they are prompted once for a password only.

Step 1

To log in from the client side, enter the following:

ssh username@IPaddress

On the first SSH login from the client side, expect a message similar to this:

The authenticity of host [hostname] can't be established. Key fingerprint is 1024 5f:a0:0b:65:d3:82:df:ab:42:62:6d:98:9c:fe:e9:52. Are you sure you want to continue connecting (yes/no)?

Step 2

Enter yes.

The default password prompt appears. From this point on, all communications are encrypted. Enter the default password.

communications are encrypted. Enter the default password. Note Subsequent SSH logins will prompt only for a
communications are encrypted. Enter the default password. Note Subsequent SSH logins will prompt only for a

Note

Subsequent SSH logins will prompt only for a password.

Note Subsequent SSH logins will prompt only for a password. Cisco BTS 10200 Softswitch Operations and
Note Subsequent SSH logins will prompt only for a password. Cisco BTS 10200 Softswitch Operations and

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EMS Services

Step 3

At the login prompt, enter your CLI username.

The password prompt appears.

Step 4

Enter your password.

The system responds with a CLI> prompt. You are now ready to send commands to the EMS.

Step 5

Enter the desired provisioning commands.

Step 6

To log off, enter exit at the prompt.

EMS Services

This section describes EMS activity commands. EMS activity commands are available to manage the users and other services on the system. The activity timer for user sessions is not part of any schema or table. This is a system configuration parameter.

EMS Users and Services Commands

This section describes the EMS user and other service commands on the system.

Sho