PRABHA POUDEL

pravu_11@yahoo.com
Phone: ########

EDUCATION
Master in Business Administration (MBA) GPA: 3.5
Harrison College of Business
Southeast Missouri State University, Cape Girardeau, MO May 2018
Specialization: Health Services Administration

Bachelors of Science (BSC) GPA: 3.5

Minnesota State University, Moorhead, MN Dec 2016
Specialization: Healthcare Administration

Master of Arts (MA) GPA: 3.5

Tribhuvan University, Kathmandu, Nepal Dec 2009
Specialization: Economics and Rural Development

Bachelor’s Degree in Business Administration (BBA)

Tribhuvan University, Kathmandu, Nepal Dec 2006
Specialization: Accounting, Finance

WORK EXPERIENCE

1. GRADUATE TEACHING ASSISTANT (part time)

Harrison College of Business
Southeast Missouri State University, Cape Girardeau, MO 08/15/2017- 05/12/2018

Worked as a Graduate Teaching Assistant (TA) for the undergraduate level course “Principles of
Management (MG 301)"& Research Assistant in Graduate main office at Harrison College of Business

Key Achievements with Responsibilities:

● Managed the courses at the Moodle as per supervisor's teaching plan & teaching philosophy.
● Graded assignments, design for both online, in-class and hybrid online teaching situations
● Had weekly meetings with supervisor regarding the classes;
● Held office hours, I prepared all the course contents and made myself ready.
● Became familiar with my departments and the University's policies on academic integrity;
● Develop strategies for dealing with angry or aggressive students.
● Assisted the head of the MBA Department, other professors & the main office with various
administrative, clerical duties & with academic research works (conducting literature review,
library research etc.);
● Designing/writing, media materials such as fliers, brochures, and other informative materials for
the department as per necessity;
● Helped in conducting experiments, compiling, cleaning and analyzing data.
● Had an opportunity to assist the department in redesigning the department website
Contact Supervisor: James L. Caldwell, Director, Graduate Business Studies, Southeast Missouri State
University, Ph: 573-651-2851; email: jcaldwell@semo.edu
2. OPERATIONS INTERN (full time)
Healthcare Equipment Recycling Organization (HERO) May 2016 - Dec 2016
(Total 8 months, May-July Central office in Fargo & August-Dec online)

Key Achievements with Responsibilities:

● Conducted patient survey & prepared annual client survey report, Worked for Point of Sales
(POS) retail software system and day to day operation;
● Provided customer service job, Interacted with client in phone & on-site clients
● Handled transactions & work with the management team of HERO daily activities.
● Maintained information files and processing paper work
● Assisted the supervisor on development/fundraising –for the implementation of a practical and
measurable fundraising strategy.
● To acquire new donors and increase engagement from existing donors.
● Assisted the supervisor in strategy development – to engage internal and external stakeholders.
Contact Supervisor: Ty Hegland, Executive Director, Healthcare Equipment Recycling Organization (HERO),
Fargo, ND, Ph: 701-212-1921; email: ty@HEROFargo.org

3. PROGRAMING ASSISTANT (part time, 20 hrs./wk.)

Office of Diversity & Inclusion (ODI), &
Women's Center at Minnesota State University Moorhead June 2015 - May 2016

Key Achievements with Responsibilities:

● Assisted the supervisor with development and execution of new and existing diversity, equity,
and inclusion programs for students, staff and faculty as per ODI's mission, and current OID
initiatives.
● Assisted the supervisor in promoting diversity initiatives and programs throughout the MSUM
community.
● Assisted with development of informational and promotional materials, such as brochures, flyers,
newsletters, and assisted in activities including Pulse mentoring program and safe zone program
● Assisted with the management, training and supervision of student leaders and employees.
● Collected, compiled and analyzed information.
● Assisted Women's Center supervisor to develop programs that promote scholarship, leadership,
sisterhood and career-readiness within the campus for women
● Assisted in developing educational programs and outreach activities pertaining to women as well
as the intersections of gender with race, ethnicity, nationality, class, disability, sexual orientation,
and religion.
● Assisted the supervisor to collaborate with university departments, and divisional and
institutional initiatives that empower students via leadership development, training, education,
program planning and activism.
● Assisted in facilitating conversations and peer to peer education through the training and
development of interns and student workers.
● Assisted the supervisor in training workshops to students on issues related to sexual assault,
relationship violence, and stalking, other forms of gender based violence and behavior
intervention.
● Assisted with data gathering & monitor the effectiveness of services and programs; implements
improvements in services based on data.
● Operated daily activities including telephone calls and refer them as appropriate persons
Contact Supervisor: Olivia Matthews, Coordinator of Multicultural Affairs Diversity and Inclusion Email:
olivia.matthews@mnstate.edu | Phone: 218.477.2476 Office: CU 120
4. TRANSLATOR & INTERPRETER (part time/casual/on-call)
Immigrants Services Society of BC, Canada (ISSofBC) July 2011 - Jan 2013

Key Achievements with Responsibilities:

● Provided with interpretation and translation services (including healthcare context, mental
health, disability services, and legal translation) to immigrants and refugee communities;
● Followed privacy and confidentiality and organizational policies and procedures-Comply
with Health Insurance Portability and Accountability Act (HIPPA) policy.
Contact Supervisor: Hillary Taylor, Coordinator, Immigrant Services Society of BC 530 Drake St.
Vancouver, BC V6B 2H3 Tel: 604-684-7498; E-mail: hillary.taylor@issbc.org

5. TRANSLATOR & INTERPRETER (part time/casual/on-call)

Diverse-City Community Resources Society July 2011 - Jan 2013

Key Achievements with Responsibilities:

● Provided with interpretation and translation (including healthcare context, mental health,
Disability services and legal translation) service to immigrant and refugee communities
● Followed privacy and confidentiality and organizational policies and procedures-Comply
with Health Insurance Portability and Accountability Act (HIPPA) policy.
Contact Supervisor: Kiran Sanghera | Program Coordinator Interpretation and Translation Department,
Surrey, BC, V3W 1A3 T: (604) 547-2015, Email: ksanghera@dcrs.ca

6. SALES REPRESENTATIVE (consulting/contractual)

Global RESP Corporation June 2011- Jan 2013

Key Achievements with Responsibilities:

● Provided with product information (i.e. Registered Education Savings Plan -RESP) to
prospective clients and regular members regarding services, policies and rates.
● Responded to inquiries about RESP applications, processing status, problems and concerns-
Review and evaluate RESP applications to ensure viability.-
● Implemented and updated automatic member payment options for RESP service
● Provided member service via phone or other media (e.g. Email, Skype, etc.)
● Protected and verified identity of the caller; review account information for alerts and account
irregularities
● Took action and responded to situations/patterns of activity indicating potential fraud or abuse.
● Complied with provincial and other regulations relating to financial products and services-
Analyze, research and resolve problems and discrepancies related to member accounts.
● Initiated fee adjustments and/or other monetary incentives for members within the scope of
authority (need RESP approval)
Contact Supervisor: Anna Avenido Branch Manager and Office Manager Global RESP Corporation. Ph:
604-430-5475 Ext. 3401

7. LIFE SKILLS TRAINER (consulting/contractual)

Immigrant Services Society of BC (ISSofBC) Jan 2011–Jan 2013

Key Achievements with Responsibilities:

● Supported Bhutanese refugee community & immigrated to the Vancouver area from the date
of their intake until their settlement process.
● Helped refugee communities to increase their ability to problem solve and be as independent
as possible.
 ● Identified, developed, and coordinated community resources and support.
● Built a support network between the individuals and community members.
● Initiated a re-evaluation of the level of care when the participant has experienced a significant
improvement in his/her ability to function independently in the community.
● Monitored, evaluated, and reported health and medical needs of individuals.
● Updated the supervisor with status, progress, and concerns.
● Processed professional billing.
● Provided individual counseling & group counseling services for mental health patients
Contact Supervisor: Gulalai Habib, Case Manager, Resettlement Assistance Program, Settlement Services
Immigrant Services Society of BC 530 Drake St. Vancouver, BC V6B 2H3 Tel: 604-684-7498; E-mail:
gulalai.habib@issbc.org

8. CLIENTS SERVICES ASSOCIATE (full time)

Canadian Diabetes Association, BC, Canada March 2012 – Dec 2012

Key Achievements with Responsibilities:

● Handled various administrative duties such as answering calls, & scheduling appointments.
● Worked with clients to ensure documentation-Maintain key client relationships and
proactively resolving clients’ issues and concerns
● Utilized Sales force’s Client Relationship Management (CRM) software to document all client
interactions/calls/tasks/appointments
● Participated in ongoing learning and development-
● Coordinate events; Answer phones and respond to customer request-
● Provided customers with product and service information
● Transferred customers calls to appropriate staffs-Complete call logs and reports
● Followed-up customer inquiries
Contact Supervisor: Janeen Moore, Manager, Ph: (807) 577-4629; janeen.moore@diabetes.ca

VOLUNTEER WORK
1. OFFICE ADMINISTRATOR March 2011-May 2011
Surrey Food Bank, BC, Canada

Responsibilities:

● Checked client Ids and documents and determine whether they are eligible to get free food.
● Ensure that clients are served in a way that maintains their dignity
● Continually review, evaluated and consider ways to enhance the food distribution process
● Coordinate the training and supervision of volunteers, workers, and students in their functions
at the Food Bank
● Meet and greet visitors to the Food Bank
● Answer phone messages & returned phone calls in a timely manner
● Direct the maintenance and protection of client computer files
● Determining what items go in prepared client boxes
Contact Supervisor: Dhaarna Tangri, Coordinator of Volunteer Resources, Surrey Food Bank
O: 604-581-5443 Ext. 106

2. TEACHER, ENG. LANG. SERVICES FOR ADULTS (ELSA) Feb 2011-May 2011
 DiverseCity Community Resources Society, Surrey BC, Canada
Responsibilities:

● Taught English language to the beginner students from immigrant families whose first
language was not English.
● Developed study programs, prepared lesson plans, engaged students with activities during the
classroom sessions,
● Prepared testing materials, conducted examinations, and evaluated the student performance for
the final report.
Contact Supervisor: Anu Mitra, ELSA Volunteer Coordinator, ph: 604-597-0205 ext: 1372; Email:
amitra@dcrs.ca

SKILLS

Microsoft: Word/ Excel/PowerPoint

Programming: Tableau, Pivot Table, Meltwater (media intelligence), SQL, Access, Lucid Chart
Languages: Fluent in speaking, writing and reading: English, Nepali and Hindi

RELEVANT COURSES TAKEN

Core MBA courses: Quantitative and Qualitative Research Methods, Integrated Decision Information
Systems, Strategic Decision Making, Strategic Marketing, Organizational Behavior in Practice, Strategic
Cost Management, Financial Environment

Health Administration Required Courses: Management of Health Systems, Strategy and Quality,
Healthcare Marketing, Healthcare Operations, Leadership, Health Service Management, Health
Informatics, Medical/Healthcare Law, Applied Epidemiology, Health Policy and Payment, Elder Law
Paralegal

GRADUATE PROJECT WORKS AND RESEARCH

 Wrote a complete research proposal with survey questionnaires and measures to examine Blockchain
technology, patient health data and compliance. I have reviewed past literature relating to Blockchain’s
possible use cases in health care organizations (HCOs), defined the field of Blockchain technology, & its
application; and finally presented my research pertaining to the compliance and assurance with the application
Blockchain technology in healthcare. I presented the research plan using Fishbein, & Ajzen’s theoretical
model called Theory of Reasoned Action (TRA). The research incorporates to use both qualitative interview &
focus group research for in-depth qualitative insights, and a survey for quantitative data and insights.
 Wrote a full marketing plan for ‘Boyd Coffee Company’
 Worked on a group marketing plan ‘Catapult Creative House’
 Political, Economic, Social and Technological (PEST) Analysis of Coastal Medical Center (CMC) –for a
comprehensive case study
 Coastal Medical Center’s plan for developing new business initiatives, describing the plan by identifying key
areas in which the plan can result in improved performance, full financial analysis of CMC: comparing 2008
and 2009; mini case study Battle in Boise; Physician Practice Management Companies and PhyCor Inc.; a
project work on Equal Employment Opportunity and Diversity.
 Information System Analysis & Design.
AWARDS
Dean’s List, Minnesota State University, 2015

REFERENCES
Upon Request