POINTERS TO REVIEW (PECS)

- Customers are greeted according to enterprise procedure

- Verbal & Non-verbal communication are appropriate to the given situation
- Sensitivity to Cultural & Social Differences

Exam type:

- Identification 15pts
- Enumeration 20pts
- Essay Writing 15 pts

POINTERS TO REVIEW (DAUIK)

- Sources of Information
- Lodging Accommodation
- Food & Beverage
- Entertainment Industry
- Timeshare
- Travel & Tourism

Exam Type:

- Multiple Choice 15pts

- Enumeration 25 pts
- Essay Writing 10 pts.

POINTERS TO REVIEW (PWC)

- Effective Communication
- Part of Speech
- Sentence Construction
- Communication Process

Exam Type:

- Identification 10pts
- Fill in the blank 15pts
- Enumeration 15 pts
- Self Explanation 10 pts.