Forward
217 Cobblestone Court
Red Lion, Pennsylvania 17356
443-935-0223
forwardga@gmail.com
OBJECTIVE
Self-starter with versatile skill set including over ten years of sales, customer service and medical
assistant experience. I am a reliable individual with excellent time management and
communication skills seeking an entry level position with opportunity for growth and
advancement.
SUMMARY
A minimum of ten years demonstrating positive customer service skills while assisting
individuals from diverse cultures and backgrounds.
Utilized proper documentation standards while maintaining HIPAA and privacy practices.
Demonstrated ability to settle patient concerns through effective and positive
communication and communicate concerns to professional peers.
Effective team member, willing to assist others, take on additional tasks, and work in a
fast-paced team environment.
Meet consistent sales goal and utilize effective strategies to engage new clientele.
SKILLS
Proficient in Microsoft Word
Effective Communication Skills
Proficient in Microsoft Excel
Vital signs and patient observation
Phlebotomy
WORK HISTORY
Ulta Beauty Cosmetics Towson, Maryland 06/2017- Present
Clinique Counter Manager (Part-time)
Provide an optimal level of customer service that will build the boutique clientele and
portfolio.
Achievement of sale goals and implementing strategic events to maximize sales.
Ensure compliance to all vendor guidelines and standards of merchandise.
Facilitate communication with beauty advisors to provide training on products which will
allow effective communication with clients/consumers.
Howard County General Hospital Columbia, Maryland 06/2012-Present
Patient Care Technician
Perform health care related tasks, such as monitoring vital signs and medication, under
the direction of registered nurses and physiotherapists.
Provide exemplary customer service in a courteous manner to patients, visitors, peers,
and other staff.
Maintain necessary certifications and trainings that assist with effectively performing job
duties.
Prioritize patient daily care and various acuity levels based on needs of patients and
scheduled procedures.
Schmitt and Sussman Enterprise (PFP) Baltimore, Maryland 03/2009- 04/2012
Customer Service Representative/Sales
Identified and assessed financial products and insurance products based on the client’s
needs.
Handled customer complaints, provided appropriate solutions and alternatives within a
timely manner.
Calculated monthly insurance premiums for new clients and provided an annual policy
review for existing clientele.
Surpassed monthly sales goal by a minimum of 10% consistently.
EDUCATION
Caroline Center CNA, Baltimore, Maryland 2011
Baltimore Polytechnic Institute, GED, Baltimore, Maryland 2004
The Community College of Baltimore County, Liberal Arts, Baltimore, Maryland 2018