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British Journal of Management, Vol.

20, S9–S24 (2009)


DOI: 10.1111/j.1467-8551.2008.00610.x

Dynamic Capabilities: An Exploration of


How Firms Renew their Resource Base
Véronique Ambrosini,1 Cliff Bowman2 and Nardine Collier2
1
Cardiff Business School, Cardiff University, Cardiff CF10 3EU, UK, and 2Cranfield School of Management,
Cranfield, Bedford MK43 0AL, UK
Email: ambrosiniv@cardiff.ac.uk, Cliff.Bowman@cranfield.ac.uk, n.collier@cranfield.ac.uk

The aim of this paper is to extend the concept of dynamic capabilities. Building on prior
research, we suggest that there are three levels of dynamic capabilities which are related
to managers’ perceptions of environmental dynamism. At the first level we find
incremental dynamic capabilities: those capabilities concerned with the continuous
improvement of the firm’s resource base. At the second level are renewing dynamic
capabilities, those that refresh, adapt and augment the resource base. These two levels
are usually conceived as one and represent what the literature refers to as dynamic
capabilities. At the third level are regenerative dynamic capabilities, which impact, not
on the firm’s resource base, but on its current set of dynamic capabilities, i.e. these
change the way the firm changes its resource base. We explore the three levels using
illustrative examples and conclude that regenerative dynamic capabilities may either
come from inside the firm or enter the firm from outside, via changes in leadership or the
intervention of external change agents.

Introduction RBV arguments as they transform what is


essentially a static view into one that can
The concept of dynamic capabilities (Eisenhardt encompass competitive advantage in a dynamic
and Martin, 2000; Teece, Pisano and Shuen, context (Barney, 2001a, 2001b). Dynamic cap-
1997) has evolved from the resource-based abilities are ‘the capacity of an organization to
view (RBV) of the firm (Barney, 1986, 1991; purposefully create, extend or modify its resource
Wernerfelt, 1984). RBV proponents argue that base’ (Helfat et al., 2007a, p. 1) and over the last
simultaneously valuable, rare, inimitable and few years the concept has received much atten-
non-substitutable resources can be a source of tion in the form of publications (e.g. Eisenhardt
superior performance, and may enable the firm to and Martin, 2000; Helfat and Peteraf, 2003;
achieve sustained competitive advantage (Barney, Teece, Pisano and Shuen, 1997; Zollo and
1991). Dynamic capabilities have lent value to the Winter, 2002) and conference presentations (e.g.
Academy of Management Meeting 2004–2006;
Strategic Management Conference 2004–2006).
An earlier version of this paper was presented at The However, as highlighted in the British Journal of
Practice of Dynamic Capabilities: Theory Development
and Research Workshop, Lancaster, 2006. We would Management Special Call for Papers on ‘The
like to thank the workshop participants for their useful Practice of Dynamic Capabilities: Theory Devel-
comments concerning our research, and Mark Jenkins opment and Research’ and by Helfat et al.
and Richard Schoenberg for their contribution to earlier (2007a) the concept is still in need of theoretical
drafts. We would also like to thank Professors Easterby- and empirical development.
Smith, Lyles and Peteraf and three anonymous re-
viewers for their insightful comments. Thanks to their In this paper we aim to develop the notion
help we have been able to develop a clearer and more conceptually. Specifically we build on the work of
elaborated argument. Teece, Pisano and Shuen (1997), Eisenhardt and

r 2009 British Academy of Management. Published by Blackwell Publishing Ltd, 9600 Garsington Road, Oxford
OX4 2DQ, UK and 350 Main Street, Malden, MA, 02148, USA.
S10 V. Ambrosini, C. Bowman and N. Collier

Martin (2000) and Helfat et al. (2007a) concern- whether their organization is successful, and their
ing what constitutes a dynamic capability and on perceptions of the firm’s environment, should be
the suggestions from Collis (1994), Danneels a primary focus of inquiry. This argument has
(2002), Winter (2003), and Zahra, Sapienza and been well rehearsed in the literature (see for
Davidsson (2006) that there are hierarchies of instance Anderson and Paine, 1975). This per-
capabilities. We begin by explaining dynamic spective allows us to adopt a contingency
capabilities as they are currently understood. approach to our analysis as we discuss different
Then, adapting the extant work on hierarchies of levels of dynamic capability in different environ-
capabilities, we propose that there are three mental states. Aragon-Correa and Sharma (2003)
distinct types of dynamic capabilities. First, also take this stance and like them here we are
starting with Eisenhardt and Martin’s (2000) answering the call from many RBV authors for a
argument that dynamic capabilities may also be contingency perspective on the RBV (Barney,
used in stable environments, we suggest that the 2001a; Priem and Butler, 2001a, 2001b). Hence,
generic concept of dynamic capabilities can be we take the view that what counts is the perceived
decomposed into two distinct levels: incremental environment and perceived resources (Crotty,
dynamic capabilities and renewing dynamic cap- 1998; Weick, 1979), and that managers’ percep-
abilities. Then building on Winter’s (2003) paper tions, as suggested by Adner and Helfat (2003),
where he mentions that dynamic capabilities may are critical determinants of the decisions to
need to be refreshed, we propose that the firm develop and deploy different forms of dynamic
may also need ‘regenerative’ dynamic capabilities. capability. It also means, following from Helfat
We explain that the resulting effect of a regen- et al. (2007a, p. 20), that we recognize that
erative dynamic capability is that it renews the managers ‘have particular importance for
firm’s current set of dynamic capabilities. We also dynamic capabilities’ and that to fully understand
propose that each level of dynamic capability will dynamic capabilities we need to consider what
be applied according to managerial perceptions they perceive and act upon in terms of their
of environmental dynamism, i.e. that the trigger environment and resources. Expressed differ-
to use different levels of change capability is a ently, it also means that we are essentially taking
function of managerial perceptions of the need a micro perspective of organizations; we
for change. Clearly, the degrees of organizational acknowledge that it is individuals and what
change associated with each level of capability they do that matters (Felin and Foss, 2005;
vary from minor, where incremental capabilities Orlikowski, 2002).
are being applied, through to major where After the description of the three levels of
regenerative capabilities are introduced. More- dynamic capabilities we discuss whether dynamic
over, we would expect incremental changes to the capabilities necessarily lead to advantage, and
resource base to be an almost continuous process, then consider some managerial implications of
renewal of dynamic capabilities to be applied these ideas. We conclude with some areas for
periodically, and regenerative capabilities to be future research and a summary.
infrequently experienced. This raises interesting
questions about the extent to which regenerative
and indeed renewing capabilities can be viewed as Theoretical background
repeated performances, or routines. We take up
this issue later in the paper. Dynamic capabilities have been defined as ‘the
We also take into account managerial percep- capacity to renew competencies so as to achieve
tions of both the internal and external environ- congruence with the changing business environ-
ments that impact on their decisions to use ment’ by ‘adapting, integrating, and reconfigur-
different levels of dynamic capabilities (Stimpert ing internal and external organizational skills,
and Duhaime, 1997; Weick, 1979). Managerial resources, and functional competencies’ (Teece,
perceptions affect managerial behaviour and Pisano and Shuen, 1997, p. 515). More recently,
specifically their behaviour towards the renewal Helfat et al. (2007a, p. 1) have defined a dynamic
of their firm’s resource base (Adner and Helfat, capability as ‘the capacity of an organization to
2003; Helfat et al., 2007a). We take the position purposefully create, extend or modify its resource
that the current beliefs managers hold about base’. It is this definition that we have adopted to

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How Firms Renew their Resource Base S11

facilitate the development of our argument. In capability has been identified as ‘a process by
line with Helfat et al. (2007a) we use the term which repetition and experimentation enable
‘resource’ in its broad sense (Barney, 1991), and tasks to be performed better and quicker’ (Teece,
hence it includes activities, capabilities etc. which Pisano and Shuen, 1997, p. 520). Zollo and
allow the firm to generate rents. Winter (2002, p. 339) attempted to meld these
Danneels (2002) argues that it is essential for two positions by explaining that ‘dynamic cap-
the RBV to have a dynamic perspective, so as to abilities are shaped by the co-evolution of
understand how firms evolve over time, through learning mechanisms’.
their deployment and acquisition of resources, Helfat and Peteraf (2003) emphasize that to
and because firms must continuously renew and qualify as a dynamic capability a capability not
reconfigure themselves if they are to survive (see only needs to change the resource base, but it also
also Zahra, Sapienza and Davidsson, 2006). Our needs to be embedded in the firm, and ultimately
paper attempts to further the understanding of be repeatable. These are key issues in the dynamic
how firms reconfigure themselves by ‘unpacking’ capability conversation, and we have addressed
the notion of dynamic capability into three levels, these criteria in our following theoretical devel-
one of which addresses the renewal of firms’ opment of the dynamic capability construct.
extant dynamic capabilities. Dynamic capabilities are argued to comprise
Dynamic capabilities are built rather than four main processes: reconfiguration, leveraging,
bought in the market (Makadok, 2001). They learning and integration (Bowman and Ambro-
are organizational processes in the most general sini, 2003, based on Teece, Pisano and Shuen,
sense (Helfat et al., 2007a) or routines (Zollo and 1997). Reconfiguration refers to the transforma-
Winter, 2002) which may have become embedded tion and recombination of assets and resources,
in the firm over time, and are employed to e.g. the consolidation of manufacturing resources
reconfigure the firm’s resource base by deleting that often occurs as a result of an acquisition.
decaying resources or recombining old resources Leveraging refers to the replication of a process
in new ways (Simon and Hitt, 2003). or system that is operating in one area of a firm
This means that dynamic capabilities are into another area, or extending a resource by
viewed to be essentially path dependent (Dierickx deploying it into a new domain, for instance
and Cool, 1989), as they are shaped by the applying an existing brand to a new set of
decisions the firm has made throughout its products. As a dynamic capability, learning
history, and the stock of assets that it holds allows tasks to be performed more effectively
(Eisenhardt and Martin, 2000; Zollo and Winter, and efficiently, often as an outcome of experi-
2002). Path dependency ‘not only defines what mentation, and permits reflection on failure and
choices are open to the firm today, but . . . also success. Finally, integration refers to the ability
puts bounds around what its internal repertoire is of the firm to integrate and coordinate its assets
likely to be in the future’ (Teece, Pisano and and resources, resulting in the emergence of a
Shuen, 1997, p. 515). Path dependency could be new resource base.
grounded in knowledge or resources familiar to
the firm (Monteverde and Teece, 1982), or
influenced by the social and collective nature of Hierarchies of dynamic capabilities
learning (Teece, Pisano and Shuen, 1997).
This suggests that learning plays a significant As discussed in the introduction our aim is to
role in the creation and development of dynamic extend the dynamic capabilities argument and
capabilities. This is illustrated, for instance, by propose that there are three main orders or levels
Eisenhardt and Martin (2000) and Zollo and of dynamic capabilities, including dynamic cap-
Winter (2002) who explain that learning is at the abilities that not only change the resource base
base of dynamic capabilities and guides their but can also change a firm’s extant set of dynamic
evolution (for a fuller discussion on the genesis capabilities. Before going further we explore the
and evolution of dynamic capabilities, see Zollo current literature on the subject of hierarchies or
and Winter, 2002). Learning is also considered as orders of dynamic capabilities.
a dynamic capability itself, rather than an Collis (1994) first proposed that there might be
antecedent of it. As such, learning as a dynamic distinct levels of dynamic capability. He sug-

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S12 V. Ambrosini, C. Bowman and N. Collier

gested four categories of capabilities, the first ment, or shifts in the firm’s position, must be
being the resource base itself. The second and responded to innovatively, by exploring un-
third categories, which Collis (1994) explains are known alternatives and renewing capabilities,
closely related and difficult to distinguish, are and Zahra, Sapienza and Davidsson (2006, p.
both dynamic capabilities in terms of Teece, 947) advocate that an ‘infinite spiral of capabil-
Pisano and Shuen’s (1994) and Helfat et al.’s ities to renew capabilities could be conceived’.
(2007) definitions given earlier (Winter (2003) They further comment that these capabilities
takes a similar line). In broad terms both Collis would have the ability to change how the firm
(1994) and Winter (2003) distinguish between the solves its problems: ‘a higher-order dynamic
modification of the resource base and the capability to alter capabilities’ (Zahra, Sapienza
creation and extension of the resource base. The and Davidsson, 2006, p. 921).
fourth category is what Collis (1994) labels Hence, we build on the work of Danneels
‘higher order’ or ‘meta-capabilities’ and it relates (2002), Winter (2003) and Zahra, Sapienza and
to learning-to-learn capabilities. He also states Davidsson (2006) to aid us in developing a better
that meta-capabilities can go on ad infinitum; understanding of dynamic capabilities. It is worth
there is a kind of infinite wave of capability to noting that the notions of orders or hierarchies of
renew the capability that renews the capability change have been explored in other literature,
etc. Thus dynamic capabilities that impact upon particularly in the fields of organizational learn-
current dynamic capabilities can be seen to be, to ing (Argyris and Schon, 1974, 1978; Bateson,
use Collis’s (1994) term, meta-capabilities. 1972) and organizational change (Watzlawick,
Danneels (2002) is one of a few authors to Weakland and Fisch, 1974). While, within the
develop Collis’s (1994) ideas. He proposed two confines of this paper, we will not review such
competency types: first-order competencies, literature, we acknowledge that these comple-
which constitute the ability to achieve an mentary fields have influenced the dynamic
individual task; and second-order competencies, capability literature and the work on orders of
the firm’s ability to renew itself through creating dynamic capabilities.
new first-order competencies. These contribu- Argyris and Schon (1974), who draw on
tions hint at circumstances similar to those we Bateson’s (1972) research, explain that single-
consider here; however, we would view Dan- loop learning permits the correction of errors by
neels’s (2002) first-order capabilities as being the making changes to routine behaviour and there-
firm’s extant resource base, the resources that fore allowing the organization to continue along
allow the firm to directly earn a living (Winter, its current course. Argyris and Schon (1978)
2003), and his second-order capabilities refer to explain that with single-loop learning individuals
dynamic capabilities that enable the creation react to changes in their internal and external
of new resources. Danneels (2002) does not environment, yet the only learning that occurs is
explicitly consider the issue of how dynamic consistent with what is already known in the
capabilities themselves might be changed. organization and the only change that takes place
Winter (2003) further progressed the idea of a is within the norms of the organization.
capability hierarchy. His hierarchy begins with In contrast, organizations have difficulty with
operating capabilities or ‘zero-level’ capabilities double-loop learning, where errors are corrected
which allow firms to earn a living in the present for by examining the fundamental state of the
(in other words, these are the resource base). He organization and making modifications to, for
then describes first-order capabilities that allow for example, its norms, values and objectives
a change in zero-order capabilities to occur, for (Argyris and Schon, 1974, 1978). They explain
example they effect changes to the production that change must happen to the organization’s
process. Finally he considers higher order capabil- norms because the usual error-correction meth-
ities that are the outcome of organizational learning ods are not sufficient to counter the change in the
which result in creating or modifying a firm’s internal or external environment. Individuals
dynamic capabilities. However, like Collis (1994), he recognize that they ‘cannot correct it (an error)
does not discuss this capability in great depth. by doing better what they already know how to
In other research, Brady and Davies (2004) do’ (Argyris and Schon, 1978, p. 22). To progress
posit that fundamental changes in the environ- they must instead restructure the organizational

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How Firms Renew their Resource Base S13

norms, i.e. learning must take place (Argyris and change, unpredictable events and unanticipated
Schon, 1978). discontinuities in dynamic environments (D’Ave-
The change literature also discusses changes ni, 1994), resource advantages are likely to be
that alter existing change processes. Watzlawick, rapidly eroded. In such a context the firm’s ability
Weakland and Fisch (1974) explain that there are to create, adapt and reconfigure resources, i.e. its
two types of change: first-order change that dynamic capabilities, is critical; firms need to
‘occurs within a given system which itself remains refresh their resource stock to have an advantage.
unchanged’, and second-order change ‘whose In the following section, building first on
occurrence changes the system itself’ (Watzla- Eisenhardt and Martin’s (2000) argument that
wick, Weakland and Fisch, 1974, p. 10). The dynamic capabilities are at play in both stable
authors explain second-order change as a type of and dynamic environments we explain that the
reframing of a problem, because first-order current notion of dynamic capabilities can be
change only explicates the problem further, as it decomposed into two distinct types: incremental
is not enough of a change to alter the situation or dynamic capabilities and renewing dynamic
develop a solution. In broad terms we can see capabilities. Then, building upon Winter’s
how Winter’s (2003) second order of dynamic (2003) ‘higher order capabilities’ we argue how
capabilities can be associated with single-loop a third type of dynamic capability (regenerative
learning and first-order change as they effect dynamic capabilities) are necessary for the renewal
changes to the resource base, but the way that of dynamic capabilities.
these changes are performed do not change. Before embarking upon this elaboration we
Winter’s (2003) higher order of dynamic capabilities explain our cognitive approach to the notions of
can be related to double-loop and second-order a stable or dynamic environment. As we have
change as they are transformational in nature. discussed the RBV and dynamic capability
In what follows we extend this literature by literature implicitly or explicitly distinguishes
first considering managerial perceptions of en- between these two broad states of the environ-
vironmental dynamism, and by proposing three ment. The RBV explains what the sources of
distinct levels of dynamic capabilities: incremen- sustained advantage are in stable environments,
tal dynamic capabilities, renewing dynamic cap- and the dynamic capability view offers an
abilities and regenerative dynamic capabilities. explanation as to how firms can sustain re-
source-based advantages in dynamic environ-
ments. However, as highlighted in the
Environmental states and dynamic introduction, and reported by Anderson and
capabilities Paine (1975), there is a large body of evidence
which shows that realized strategies reflect
The initial rationale for developing the concept of managerial perceptions rather than objective
dynamic capabilities derived from a concern that characteristics (Child, 1972; Duncan, 1972).
the RBV appeared to apply primarily to firms in Hence when considering environmental dyna-
essentially static environments (Priem and Butler, mism it is critical to do so in terms of, first,
2001a). Resource advantages that may have been whether managers perceive that there are changes
built up over many years through path-depen- in their external environment, and second if they
dent development processes would have enduring perceive their firm needs to change. In other
rent generating potential only if the environments words, we have two types of change: external and
the firms compete in did not undergo significant internal. Managers may perceive that environ-
change, i.e. if the environment was stable. In mental conditions are stable or changing. Ex-
stable environments there are external changes, ternally perceived changes might include
but these changes are largely predictable and competitors’ introducing new products, shifts in
incremental, and the rate of change is low, government legislation, or changes in customer
relative to that experienced by other firms in needs. Managers may also decide to instigate
other environments (Duncan, 1972; Mintzberg, internal changes independent of any perceptions
1979). In these circumstances we would presume that the external environment is changing. These
that the resource stock remains essentially stable. changes might be triggered by dissatisfaction with
In contrast, where firms are facing fast paced current performance or the imposition of budget-

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S14 V. Ambrosini, C. Bowman and N. Collier

ing restrictions, or may reflect the desire of a new describes processes that effect changes, albeit
manager to make an impact. So following Helfat incremental changes, to the resource base of the
et al.’s (2007a) definition that dynamic capabil- firm. Thus we label this first level of dynamic
ities are purposefully applied, managerial percep- capability as incremental. An example might be
tions of the need to change are critical triggers for that of e2v, and the company’s constant im-
the performance of dynamic capabilities. To provement of their waste management and
summarize, we would argue that to understand energy use. To ensure maximum energy usage
dynamic capabilities we need to consider man- they keep reconfiguring their processes and
agerial perceptions of the need for change, which systems so that they reduce energy consumption;
are functions of their perceptions of their external they work on being able to recycle more and
and internal (firm) environments (e.g. see more waste in terms of quantity, e.g. tonnes of
Hambrick and Mason, 1984). These perceptions cardboard, and types, e.g. paper, oils, solvents
may or may not act as triggers either to change etc. This suggests that dynamic capabilities do
the resource base or to change the way the not only happen in a ‘rapidly changing environ-
resource base is changed. Thus it is entirely ment’ (Teece, Pisano and Shuen, 1997), but that
possible for managers in objectively dynamic our argument is in line with Eisenhardt and
environments to mis-perceive the need for change Martin (2000) who explain that in more stable
and hence fail to apply appropriate dynamic market contexts dynamic capabilities are simple
capabilities (we develop this issue later in the and iterative, and rely on the incremental and
Discussion section). Alternatively, managers may continuous improvement of extant resources.
trigger change where they are driven by internal Moreover, these incremental dynamic capabilities
pressures for enhanced performance. are likely to be repeatable and embedded in the
Taking all this into account means that a firm (Helfat and Peteraf, 2003; Helfat et al.,
perceived stable environment is an environment 2007a). Thus these processes of continual im-
where external or internally triggered changes are provement would be stable patterns of the firm
largely seen by managers to be predictable and (Zollo and Winter, 2002). Hence, although this
incremental, with a low rate of change. A type of dynamic capability brings an adaptive
perceived dynamic environment is an environ- change to the resource base, the ways these
ment where managers perceive fast paced change, changes are effected do not change.
and even unpredictable changes and unantici-
pated discontinuities.
Renewing dynamic capabilities
This is the situation most commonly referred to
Incremental dynamic capabilities
in the dynamic capability literature, notably by
Where an essentially stable environment is Teece, Pisano and Shuen (1997), Eisenhardt and
perceived there would still be some requirement Martin (2000) or Helfat et al. (2007a) (it also
to adapt the resource stock of the firm. Although refers to Winter’s (2003) first-order capabilities).
the pace of change is slow and the extent of These dynamic capabilities are utilized to sustain
change is limited, requirement for incremental a rent stream in changing environments; they
adjustments and improvements to the resource refresh and renew the nature of the resource
stock of the firm would remain. Thus, even in stock, rather than incrementally adapt it. They
stable environments there is likely to be a need are needed as resource-based advantages in
for continuous improvement, but the resource dynamic environments may well be rapidly
stock would not be transformed through these eroded. Examples of such dynamic capabilities
change processes; it would be incrementally would include, for instance, brand extension such
adjusted and adapted. Continuous improvement as those undertaken by Virgin, or process
is sufficient to ensure that the resource stock replication as performed by Sony. Virgin has
maintains its value in this relatively stable generated new resources by deploying its valuable
context. Continuous improvement relates to the brand into new domains, e.g. airlines, mobile
continual and often small adjustments that a firm phones, cosmetics, bridal wear, cola, railways. As
makes to its products or operations (Bessant and far as Sony is concerned they have applied their
Caffyn, 1997). This form of dynamic capability know-how in miniaturization to all their pro-

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How Firms Renew their Resource Base S15

ducts, e.g. radio, hi-fi, computers or personal ‘dynamic capabilities’. Both of these levels are
navigation. used for changing the resource base. However,
As the environment shifts, resource advantages whilst incremental dynamic capabilities are about
can become disadvantages if no attempts are adjusting and incrementally improving ‘the cur-
made to refresh the resource stock. As Leonard- rent resource base in the direction of more of the
Barton (1992) explains, valuable resources can same’ (Helfat et al., 2007a, p. 1), renewing
become core rigidities if they are not modified, dynamic capabilities are concerned with ‘the
combined with different equipment or extended capacity of an organization to purposefully
for new use, such as to produce new product create, extend, or modify its resource base’
lines. These renewing dynamic capabilities are of (Helfat et al., 2007a, p. 1) to sustain a rent
a different order to incremental dynamic cap- stream. Without such renewing of dynamic
abilities. They are not merely about continual, capabilities the organization would not be able
incremental changes; they are concerned with to ‘survive and prosper under conditions of
modifying the resource stock in such a way that change’ (Helfat et al., 2007a, p. 1).
its utility is altered so that rent generation is In this section we have elaborated upon the
sustained. So we could differentiate incremental concept of dynamic capabilities. First we have
dynamic capabilities from renewing capabilities highlighted that while dynamic capabilities are
as follows. Where incremental capabilities are necessary to face environmental changes, we need
applied the resource stock remains essentially the to consider managerial perceptions of environ-
same, but the resources undergo continuous ments, rather than purely objective environmen-
development or evolution. For example, a tal measures, as perceptions impact upon realized
successful brand might be continually updated strategies and the deployment of dynamic cap-
to keep its value over time, e.g. the KitKat abilities. Second we argued that ‘dynamic cap-
chocolate bar that has been around for 70 years abilities’ can be understood at two distinct levels.
has undergone periodic adjustments and en- We now turn our attention to the way firms can
hancements, but the basic brand remains essen- change, not their resource stock, but their extant
tially stable. In contrast, where renewing set of dynamic capabilities, i.e. we now consider
capabilities are employed new resources are either how firms might modify and extend their current
created or introduced, or resources are combined dynamic capabilities. We call these higher level
in new ways. Hence a renewing capability would capabilities ‘regenerative dynamic capabilities’.
be the introduction of new product lines, or the
extension of a brand into a new product
application, e.g. a KitKat lunch box. Regenerative dynamic capabilities
These second-level dynamic capabilities are
developed and embedded within the firm as they When current dynamic capabilities are perceived
progress through time, via the accumulation of to be insufficient to impact appropriately upon a
experience and specific investments (Makadok, firm’s resource base the dynamic capabilities
2001; Maritan, 2001; Zollo and Winter, 2002). themselves need to be renewed. In other words,
Sustaining these dynamic capabilities is an the firm needs to change the way it purposefully
essential requirement for any firm to continue creates, extends or modifies its resource base
having a resource base which allows them to earn (Helfat et al., 2007a). In these circumstances a
a living (Winter, 2003); thus the costs of firm needs a set of dynamic capabilities to act
sustaining dynamic capabilities is most probably upon the extant set of currently embedded
inevitable for any firm in a dynamic environment dynamic capabilities, thus allowing it to change
(Bowman and Ambrosini, 2003). Some firms may its resource base in new ways. These regenerative
try to avoid incurring these costs, but they take a dynamic capabilities allow the firm to move away
risk of not being able to appropriately renew from previous change practices towards new
their resource base. dynamic capabilities. Regenerative dynamic cap-
The current literature tends not to distinguish abilities are likely to be deployed by firms whose
between incremental dynamic capabilities and managers perceive that the environment is
renewing dynamic capabilities; they are usually turbulent, where external changes are non-linear
described as one: they are explained as being and discontinuous (D’Aveni, 1994). As Zahra,

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S16 V. Ambrosini, C. Bowman and N. Collier

Perceived
Environmental
States:
Processes may be
Regenerative internal or external
Hyper Dynamic to organization
environment Capabilities
Organizational Boundary

Processes internal
Renewing to organization
Dynamic
Dynamic
Environment
Capabilities

Stable Incremental
Environment Dynamic
Capabilities

Resource
Base

Figure 1. The three levels of dynamic capabilities

Sapienza and Davidsson (2006) explain, in like any other dynamic capabilities come in many
volatile environments such as in high-technology forms, but they may be very similar to the
industries firms need to repeatedly reconfigure renewing capabilities, e.g. they might involve
their set of valuable resources and as a corollary restructuring, learning, leverage, but the key
they need to be able to have the capacity to difference is that whereas renewing capabilities
modify their current dynamic capabilities. The operate directly on the resource base, regenera-
presence of these regenerative dynamic capabil- tive capabilities impact on the renewing or
ities can be inferred, as it may help explain why incremental dynamic capabilities. As such they
some firms find success in the face of environ- have an indirect impact on the resource base.
mental turbulence whilst their competitors fail Thus the regenerative capability would impact
(Danneels, 2002). Indeed many firms facing a the extant renewing capabilities at t1, leading
discontinuous environment are not able to over- to changes in these renewing capabilities in t2,
come their own organizational inertia and have which ultimately leads to new resources being
failed (Gilbert, 2005), as they have not changed created in t3.
internally themselves (Miller and Friesen, 1980; This leads to the question of the extent to
Tushman and Romanelli, 1985). Gilbert (2005) which regenerative dynamic capabilities can be
reports that part of the problem is a failure to considered to be in any way repeated perfor-
alter the processes that use the resources mances, one of the requirements for an activity or
(Leonard-Barton, 1992; Nelson and Winter, process to be labelled a capability (Helfat et al.,
1982); we argue here that firm failure could be 2007a). We address this issue in a following
attributed to managers using the extant set of section. In Figure 1 we summarize how the three
dynamic capabilities when these are not levels relate to each other and to the resource
appropriate for the new environment. base, and in Table 1 we show how these levels
If an environment is perceived to be novel or relate to the previous literature.
rapidly changing, firms may need to move away If we consider the four main dynamic capabil-
from previous dynamic capabilities towards new ities of reconfiguration, leveraging, learning and
ones suitable to the new environment (Brady and integration1 (Bowman and Ambrosini, 2003),
Davies, 2004). This means that the purpose of
regenerative dynamic capabilities would be to 1
We used this list for convenience, but any other list of
embed new, or to improve extant, dynamic dynamic capabilities could be used (e.g. Eisenhardt and
capabilities. Regenerative dynamic capabilities Martin, 2000; Teece et al., 1997).

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How Firms Renew their Resource Base S17

Table 1. Comparing typologies

Collis (1994) Danneels (2002) Winter (2003) Zahra, Sapienza and Davidsson Our paper
(2006)

First category First-order Zero-level Substantive capabilities Resource base


capabilities capabilities
Second and third Second-order First-order Dynamic capabilities Incremental dynamic
categories capabilities capabilities capabilities
Renewing dynamic
capabilities
Meta-capabilities Higher order Regenerative dynamic
capabilities capabilitiesa
Ad infinitum meta
capabilities
a
Regenerative dynamic capabilities are a form of meta-capabilities but are defined precisely as being dynamic capabilities impacting
on dynamic capabilities, rather than the more general definition that they are capabilities ‘of the ‘‘learning to learn’’ variety’ (Collis,
1994, p. 143).

where a firm currently uses only the leveraging fully. Then to achieve growth IGR embarked on
capabilities a regenerative dynamic capability a series of acquisitions in the USA, the Nether-
would allow it to develop, for instance, a lands and Germany. This suggests that IGR,
reconfiguration dynamic capability, e.g. to develop having grown through the 1980s and 1990s by
the ability to identify and integrate appropriate refreshing its resource base via leverage and
acquisitions. Alternatively, they may develop an learning, found that these dynamic capabilities
integration dynamic capability allowing it to were insufficient to enable profit growth in the
develop a culture encouraging collaboration and more competitive environment facing it since
experimentation and hence facilitating innovation. 2000. However, rather than abandoning its
Therefore the regenerative dynamic capability leverage and learning processes, it augmented
would act to change dynamic capabilities by either these capabilities by embarking on two forms of
changing the form of the dynamic capability (e.g. reconfiguration: the transferring of production to
from leverage to reconfiguration) or altering the lower cost countries, and the acquisition of other
mix of capabilities (adding leverage to an existing firms. This augmenting of dynamic capabilities is
reconfiguration capability). For example, a strate- evidence of the exercise of regenerative activity. No
gic business unit (SBU) may have the extant dynamic capabilities have been eliminated, and
dynamic capabilities of leveraging best practices new capabilities have been introduced. The regen-
within its boundaries; the regenerative dynamic erative dynamic capabilities can be seen here as
capability would extend the leveraging processes to being about learning (Teece, Pisano and Shuen,
encompass other related SBUs in the corporation. 1997) as IGR basically renewed its dynamic
In what follows we offer two case examples. capabilities by enhancing existing capabilities and
Founded in 1979, International Greetings identifying new opportunities for their use.
(IGR) is one of the world’s leading manufac- GlaxoSmithKline (GSK) also provides an
turers of greetings products (International Greet- interesting illustration of regenerative dynamic
ings, 2007). In the early years, IGR renewed its capabilities in operation (Heller, 2007). Since the
resource base essentially through learning, which 1950s the resource base of large pharmaceutical
led to new product developments (e.g. in new companies has consisted of patented drugs with
types of greetings card; gift wrapping, crackers, regulatory approval. This resource stock has been
stationery and accessories), and leverage, notably continually refreshed through R&D activity,
through the acquisition of character licences, e.g. which essentially consisted of testing thousands
Shrek, The Simpsons, Harry Potter. It also of chemical entities for their efficacy in treating a
focused on the UK market. Recently, to avoid range of illnesses. Drug companies had built up
pressures on margins IGR moved production to learning dynamic capabilities through the estab-
Eastern Europe and China whilst still creating lishment and development of teams of specialist
products and leveraging licences very success- researchers and other groups who were skilled in

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S18 V. Ambrosini, C. Bowman and N. Collier

the extensive phases of testing required for resource stock (Wang and Ahmed, 2007). As
regulatory approval. In the 1980s and early already stated dynamic capabilities are embedded
1990s a series of major mergers and acquisitions within the firm, are path dependent and hence
led to consolidation in the industry (e.g. Glaxo most likely to be firm specific (Teece, Pisano and
merging with Smith Kline, who earlier combined Shuen, 1997). While one can argue that this view
with Beecham). But in the mid 1990s, GSK is not shared by Eisenhardt and Martin (2000),
acquired hundreds of much smaller firms, many who state that dynamic capabilities are equifinal,
of whom had never sold any products and who substitutable and fungible, we would suggest that
operated with quite different technologies and if dynamic capabilities are not sensitive and
science bases, e.g. biotech firms. More recently, appropriately adapted to the current resource
GSK have embarked on a series of divestments, stock, the specific context, culture and history of
and outsourced activities traditionally performed the firm, they may not facilitate the creation of
in-house. valuable resources, and there is even a risk that
So the original learning processes of R&D have their inappropriate deployment may actually
been augmented by three different phases of destroy subtle sources of advantage. Regenera-
reconfiguration. The first phase of mega-mergers tive dynamic capabilities, changing the way a firm
involved similar firms combining, the second refreshes its resource base, are one step removed
phase consisted of the acquisition of dissimilar from the resource stock itself and may therefore
firms, e.g. much smaller businesses with different be effective across specific firm contexts.
technologies, and the most recent phase consisted Further, as a firm has developed its dynamic
of restructuring and outsourcing activities. capabilities over time through learning processes
Again, this is de facto evidence of regenerative (Zollo and Winter, 2002), which are reinforced
dynamic capabilities triggered by performance and embedded through repetition (Nelson and
problems caused by the declining value of the Winter, 1982), it may be difficult for the incum-
existing resource base as products come off bent management to develop a new set of
patent. The existing R&D dynamic capabilities dynamic capabilities; breaking the ‘path’ or
were insufficient in and of themselves to maintain culture within the firm may prove to be difficult.
or indeed expand the stock of resources. The shift Indeed it is arguable that most organizational
into biotech acquisitions was triggered by the learning is often similar to what has been learnt
realization that the pipeline of new chemical before (Argyris and Schon, 1978) and managers
entities was drying up, with major pharmas may find it hard not to rely on existing dynamic
restricted to the introduction of only one or two capabilities, to over-generalize from past experi-
new drugs per year. Generally, pharmaceutical ence or to rely on their existing mindset (Argote,
companies are operating in a more challenging 1999; Eisenhardt and Martin, 2000). Managers
environment due to high competitive rivalry, the may need to seek new ways to operate, to break
price sensitivity of healthcare providers and the old ways and refresh their dynamic capabil-
stricter ethical and efficacy standards. ities (Zahra, Sapienza and Davidsson, 2006).
So we have evidence that dynamic capabilities These two arguments, that regenerative dynamic
in IGR and GSK have evolved over time, and we capabilities may be generic and may also be
can infer that the processes which caused these difficult to develop within the firm (Teece, Pisano
adjustments and augmentations in capability fit and Shuen, 1997), lead us to the issue of whether
our definition of regenerative dynamic capabil- regenerative dynamic capabilities need to be
ities. To recap, regenerative dynamic capabilities embedded within the firm and if not whether
do not directly create or reconfigure resources. they can qualify as belonging to the ‘realm’ of
They work indirectly by embedding new dynamic dynamic capabilities.
capabilities into the firm.
Interestingly, this could mean that these
Regenerative dynamic capabilities and
regenerative dynamic capabilities may be more
embeddedness
generic than dynamic capabilities, as dynamic
capabilities operate directly on the resource base While it can be argued that regenerative dynamic
of the firm and thus need to be sensitive to the capabilities, as any capability, can be developed
specifics of the firm’s context and its extant through time, we may want to address whether,

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How Firms Renew their Resource Base S19

when there is simply no time for organizational understanding of the routine, and the performa-
learning and investment processes to take place tive aspect, i.e. the actual performance of the
to develop and deploy them (Helfat et al., 2007a; routine; ‘it is the routine in practice’ (Feldman
Zollo and Winter, 2002), these regenerative and Pentland, 2003, p. 101); it is what brings the
dynamic capabilities could not be sourced from routine to life and hence the performance may be
outside the firm. If this were the case then these novel each time. Taking Feldman and Pentland’s
regenerative dynamic capabilities would not be (2003) examples of a firm’s recruitment process, a
embedded within the firm. This raises the issue of firm will recruit many employees, so at an
whether imported regenerative dynamic capabil- abstract level the activity of recruitment is routine
ities would qualify as a dynamic capability which and is repeated; however, how the hiring process
‘must contain some patterned element’ (Helfat is actually performed, the performative aspect,
et al., 2007a, p. 5), i.e. which must be repeatable; may differ on each occasion. Those notions of
it cannot be a one-off incident of ad hoc problem ostensive and performative aspects of the routine
solving (Helfat et al., 2007a). can also be related to Antonacopoulou’s (2006)
So where might regenerative dynamic capabil- distinction between practice and practise. Practice
ities be imported from? In a corporate, multi- relates to the ostensive aspect of the routine,
SBU structure they could be located at the practise to the performative: ‘the same practice
corporate centre. Then, as and when regenerative has always the potential to be both performed
dynamic capabilities are required within specific and represented in diverse ways’ (Antonacopoulou,
SBUs, the centre could appropriately deploy 2006, p. 16). We can apply this to the regenerative
them to assist the SBU in regenerating its extant dynamic capabilities construct and as a result argue
dynamic capabilities. These dynamic capabilities that regenerative dynamic capabilities pass the
could also come from outside the corporation repeatability test. While regenerative dynamic
altogether. For instance a new CEO could be capabilities may look different in action (e.g. the
brought in, who has experience of transforming strategy consultant or hired CEO will apply their
other firms, or strategic change consultants could capabilities on a different set of dynamic capabil-
be deployed. While being new to the firm these ities each time they move from firm to firm), its
capabilities, which would impact on the firm’s structure will probably remain the same, and
current set of dynamic capabilities, would have therefore it is repeatable as an ostensive routine.
been exercised before by either the incoming
leadership, the corporate centre or external
consultants, so for them this would be part of Discussion
their normal role; this is their day job. The new
CEO, for instance, may have successful experi- Finally, before concluding, we would like to
ence of identifying acquisition targets, success- comment on whether dynamic capabilities are
fully acquiring and integrating them. For such necessarily linked to positive impacts on firm
CEOs what they do within the firm is habitual – performance. In our paper, similar to Helfat et al.
capabilities that they may have previously honed (2007a), we have decoupled the notion of
in different firms and contexts – and therefore dynamic capabilities and performance and do
these are not one-off performances. So for the not imply that dynamic capabilities automatically
CEO this is nothing new, only the context is new, lead to advantage. It is valuable, rare, difficult to
but for the firm this would consist of a change in imitate and non-substitutable resources that
their dynamic capabilities, i.e. an instance of the generate rents and contribute to the firm’s
exercise of regenerative dynamic capabilities. super-normal profit by being involved either in
Significantly, even if imported from outside the delivering product advantages perceived by cus-
firm we can argue that these regenerative tomers or by conferring process advantages that
dynamic capabilities fulfil the ‘repeatability’ result in lower unit costs (Bowman and Ambro-
criteria, as they can be stable and routinized sini, 2003). In other words, the resource base is
processes. Feldman and Pentland (2003) argue directly linked to rents, but dynamic capabilities
that an organizational routine can be decom- are one step beyond (and regenerative dynamic
posed into two components: the ostensive aspect capabilities two steps beyond) these rent generat-
of the routine, i.e. the structure or abstract ing activities. Incremental and renewing dynamic

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S20 V. Ambrosini, C. Bowman and N. Collier

capabilities impact on the resource base, and between M&S’s buyers and their suppliers, and
regenerative dynamic capabilities in turn affect challenged many ‘sacred cows’ associated with
incremental and renewing dynamic capabilities. the embedded incremental dynamic capabilities.
The impact of dynamic capabilities on ultimate It has been argued that success tends to lead to
firm performance may be negative; the dynamic complacency, and that if managers perceive their
capabilities may change the resource base but this firm to be successful, and believe it has been so
renewal may not be in line with the environment. for a while, they are unlikely to change their ways
This means following Zahra, Sapienza and of doing things or change their assumptions
Davidsson (2006) that while regenerative dy- (Johnson, 1988; Smith, Ferrier and Grimm, 2001;
namic capabilities may allow a firm to change its Zahra, Sapienza and Davidsson, 2006). This may
dynamic capabilities, this does not ensure that the suggest that regenerative dynamic capabilities are
organization will be successful or even survive. unlikely to be employed in such circumstances, as
An example of where using regenerative managers may not be able to envisage how their
dynamic capabilities did not result in success current set of dynamic capabilities could or
until the firm had experienced several failed indeed why they should be changed – ‘it clearly
attempts to adjust its dynamic capabilities is isn’t broke, so why fix it?’ (Tushman and
Marks and Spencer (M&S). Historically M&S Romanelli, 1985). Thus the deployment of
was highly successful, but in the 1990s it suffered regenerative dynamic capabilities will also de-
from decreasing profits and market share. M&S pend on how often managers perceive the need
had many problems. Notably it displayed both a for this order of change, and this perception may
lack of understanding of its customers and a lack be based either on external environmental char-
of reaction to their shifting needs, and it faced a acteristics, such as competitive rivalry, product
significant challenge from a number of its lifecycles etc., or on personal characteristics, such
competitors. This would suggest that the extant as dissatisfaction towards the current level of
set of dynamic capabilities which M&S used was performance or a personal propensity towards
no longer appropriate. To counter this, its board risk taking. This reinforces Teece, Pisano and
employed a succession of new CEOs. The first Shuen’s (1997) framework of processes, position
three CEOs had similar ways of changing M&S. and paths, and Antonacopoulou’s (2006) and
Their changes resulted in leveraging the M&S Feldman’s (2004) argument that there is a
brand, e.g. the creation of its ‘Simply Food’ range constant connection between micro and macro
or the ‘&More’ loyalty card. Despite these contexts. Dynamic capabilities are situated. They
changes of leadership the situation worsened. are situated in the environment, the paths the
The M&S board then hired Stuart Rose. In firm has followed, what people within the firm
terms of explaining regenerative dynamic cap- have done and are doing etc. These are all at play
abilities, here we see that in hiring yet another in the development of dynamic capabilities, and
CEO the board are again repeating their actions; history of the firm undoubtedly influences the
this is the ostensive aspect of the regenerative presence and performance of activities.
dynamic capability. The performative aspects of Finally, we have argued that perceptions of the
the regenerative dynamic capability are Rose’s need for change can be formed from managerial
actions. The regenerative dynamic capability awareness and understanding of the external
level actions that Rose took were essentially environment, and from other internally located
learning and replication. He had gathered knowl- stimuli, including perceptions of performance
edge and experience from the previous positions and personal motivations to effect change.
he held at a series of high-street retailers (e.g. he Adopting such a perspective enables us to address
had transformed the Arcadia group). He also had circumstances where the ‘appropriate’ dynamic
previously worked at M&S and had studied the capabilities have not been applied, i.e. where
decisions and resulting outcomes of the actions managers inappropriately diagnosed the type of
introduced by past CEOs. All this allowed Rose change needed. For instance, Johnson (1988)
to create a new mix of dynamic capabilities. M&S refers to ‘strategic drift’ as a situation where
stopped relying on only leverage to refresh its managerial perceptions of the pace of change in
resource base. He changed the processes of the environment are out of line with the actual
buying, introduced new collaborative practices external changes taking place, leading to insuffi-

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How Firms Renew their Resource Base S21

cient internal adaptation and declining firm case of regenerative dynamic capabilities the
performance. Managers may perceive the need destruction of valuable dynamic capabilities.
for radical changes to the firm’s operations, but Whatever the situation they perceive, for
acting on it may actually destroy resources. As managers, knowing how to change and extend
such we suggest, along with others (e.g. Mezias both their resource base and their dynamic
and Starbuck, 2003), that managers may inap- capabilities is critical. Hence we can argue that
propriately diagnose the degree of change re- trying to better understand and develop the
quired. For instance managers may incorrectly notion of dynamic capabilities matters for both
identify stability in their environment. They may practitioners and academics alike. This leads us
persist in applying improvement routines, effec- to argue that awareness of the three levels of
tively screening out or re-interpreting any signals dynamic capability should provoke debate within
that might suggest more radical changes might be top management teams. Specifically, managers
required. Managers may prefer the predictability could at least share their perceptions about the
involved in repeating past behaviours, even where extent of environmental dynamism they perceive,
these may be embedding and creating core and where there are differences in perception this
rigidities (Leonard-Barton, 1992). might encourage some important conversations
As argued regenerative dynamic capabilities and maybe a search for further information to
are likely to be applied where managers perceive resolve some of these differences. Managers could
substantial dynamism in their environments. also try to identify the nature of the extant
These perceptions may well be shaped by dynamic capabilities, and then determine whether
perceived discontinuities in the market environ- these dynamic capabilities are appropriate to
ment, or by significant changes to the internal enable the firm to prosper in the perceived
environment, but there may be a disconnect environmental context. Finally, should any ad-
between the perceived environment and the justment in dynamic capabilities be required,
actual environment, and we could envisage managers could think how to develop them.
managerial over- and under-reactions with re-
spect to regenerative dynamic capabilities. Over-
reaction would occur where managers perceive Conclusion
the need for radical changes to the extant
dynamic capabilities that are not actually war- Before we conclude our paper we highlight a few
ranted. The effects are likely to be the destruction areas for future research. As noted by many
of parts of the resource base, and/or a significant authors (see for example Aragon-Correa and
disturbance to extant change processes that Sharma, 2003) the challenge of any conceptual
would consume unnecessary resources and en- research is to develop empirical measures. We
ergy. Under-reaction would probably lead to believe this is the next logical step for the ideas set
slow or rapid decline depending on the actual out in this paper. We propose that the three levels
degree of turbulence in the external environment. of dynamic capability could be researched
In summary we can propose that where empirically to find evidence to give them greater
managers underestimate environmental dyna- depth and allow for more understanding of the
mism there is a risk of strategic drift (Johnson, concepts. It would be interesting to study the use
1988), where the firm fails to refresh its resource of regenerative dynamic capabilities for instance
stock at an appropriate pace, or to the required in younger versus more established firms,
extent. Alternatively, managers may look to whether managerial perceptions of dynamism
change the resource base at a pace not warranted vary across industries or if the use of different
by the actual degree of dynamism in the types of dynamic capability varies across indus-
environment. This could have positive perfor- tries. In addition we also think there is value in
mance outcomes if, as a consequence of these conceptually developing the paper, for example
proactive changes, the firm gains an advantage by extending it further into the learning or
over competitors, and possibly re-defines the change literature; this should help build on our
basis of competing. However, there is a possi- descriptions of the constructs we have developed.
bility that excessive change would result in the In closing, we have argued that there are three
destruction of valuable resources, or indeed in the main levels of dynamic capabilities, based on

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S22 V. Ambrosini, C. Bowman and N. Collier

managerial perceptions. These three levels of all types of dynamic capabilities and that it
have allowed us to further open the ‘black was plausible that these perceptions may some-
box’ associated with comprehending dynamic times be inaccurate and consequently dynamic
capabilities. capabilities may be applied inappropriately.
If, as argued, firms must adapt to and exploit Therefore the performance of dynamic capabil-
changes in their business environment and even ities would not in itself lead to performance
provoke change (Eisenhardt and Martin, 2000; improvements; these improvements would occur
Helfat et al., 2007a) it is vital that we place only where there was a matching of perceived
managers at the centre of the discussion on dynamism and the ‘real’ degree of dynamism, and
dynamic capabilities. We have done so by only where the firm actually had the required
considering managerial perceptions of environ- order of dynamic capability would we expect a
mental dynamism, as managers base their deci- positive performance outcome.
sions on their perceptions. Also, with the notable Finally, Zahra, Sapienza and Davidsson (2006,
exception of Eisenhardt and Martin (2000), the p. 917) report that ‘the emergent literature on
dynamic capability construct has only been dynamic capabilities and their role in value
applied to a dynamic environment. By distin- creation is riddled with inconsistencies, over-
guishing between incremental dynamic capabil- lapping definitions, and outright contradictions.
ities, which are used to continually improve the Yet, the theoretical and practical importance of
resource base, and renewing dynamic capabilities, developing and applying dynamic capabilities to
which are used to adjust the mix of the extant sustain a firm’s competitive advantage in complex
resource stock, we have shown that the basic and volatile external environments has catapulted
concept of dynamic capability could be decom- this issue to the forefront of the research agendas
posed into two levels, according to perceptions of of many scholars.’ We hope this paper brings us a
stability or dynamism in the environment. Then, step closer to clarifying definitions of dynamic
following Winter’s (2003) higher order argument capabilities.
and Helfat et al.’s (2007a) comment that some
dynamic capabilities can modify dynamic cap-
abilities, we have proposed that firms may require
a third level of dynamic capabilities: regenerative
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Véronique Ambrosini is a Professor of Strategy at Cardiff Business School. She was previously at
Cranfield School of Management. Her research is conducted essentially within the resource-based
and dynamic capability view of the firm and the strategy-as-practice perspective. Véronique has had
articles published in Management Learning, Journal of Management Studies, British Journal of
Management, European Management Journal and the Journal of General Management. She is also the
author of Tacit and Ambiguous Resources as Sources of Competitive Advantage.

Cliff Bowman is a Professor of Strategic Management at Cranfield School of Management. He was


previously Director of Research at Ashridge. His current research interests include competitive
strategy, dynamic capabilities, strategy processes and the development and leveraging of strategic
assets. Cliff is the author of eight books and over 60 articles.

Nardine Collier is a Research Officer in Strategic Management at Cranfield School of Management.


In 2005 she was awarded a Master of Philosophy for her research on ‘Clusters and the process and
nature of innovation’. She has had articles published in Long Range Planning and International
Journal of Management Reviews.

r 2009 British Academy of Management.

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