An Introduction to

© 2016 Metricell Limited Q3 2016 - Commercial in Confidence

SmartTools
The SmartTools software portfolio…

SmartTools: Award-winning, cutting-edge web-based software delivering best practices to the world’s leading
mobile networks. These tools are purpose-built for specific departmental use cases involving customer care,
network operations and planning & optimisation.
© 2016 Metricell Limited Commercial in Confidence
 …part of the Metricell ‘Smart’ Ecosystem
SmartTools are part of
Metricell’s wider ‘Livetime’
ecosystem.

Livetime is a cloud-based geo-

spatial data warehouse platform
which can integrate with third
parties to bring information in,
and also provides an API to
move processed data out of the
platform.

It can also be upgraded with a

range of ‘Processing features’ to
enhance the usability of the
SmartTools.

Integrate. Automate. Analyse. Optimise.

© 2016 Metricell Limited Commercial in Confidence

SmartNetwork
Cross-
Removing Cloud-based
Department
Data Silos Integration
Use
SmartNetwork
SmartNetwork is our network visualisation tool that helps operators to share information across their organisation.
All operators suffer from data silos and an inability to take action without access to information. Internal requests for
information between departments can take weeks to receive a response: SmartNetwork removes the need to wait.

By utilising powerful cloud-based integration, we can incorporate feeds such as:

 Live site locations and cell configuration

 Coverage: national rasters and cell-level predictions
 Fault and service management tickets
 OSS performance KPIs
 Project milestones
 Transmission links
 Performance measurements from Metricell ‘On Device Agents’

SmartNetwork is the fastest and easiest way to visualise what’s really happening across your mobile network.
© 2016 Metricell Limited CommercialininConfidence
Commercial Confidence
SmartNetwork
Empowering a range of teams across your organisation…
• Planning and Optimisation: share coverage, signal and best server predictions
• Vendors, Third Parties and Managed Service Providers: reduce load on internal teams by giving
external parties access to quick reference information
• Operations and Maintenance: share operational information about key network activity
• Service Management: better support your customers by understanding network status.

Key Features:
 Data visualisation: from individual ‘event’ details
to aggregated heatmaps for the entire country
 Search (Locations, Data Inputs, Sites)
 Map Layers (Satellite, Street, Terrain, Elevation)
 Spatial Analysis (Summary, Performance, Trends)

SmartNetwork: real-time, on-time, all the time.

© 2016 Metricell Limited Commercial
CommercialininConfidence
Confidence
SmartAgents
Empower
Reduce Increase
Customer
Strain on the Subscriber
Support
Call Centre Self-Care
Agents
SmartAgents
We’ve collated the most desired
capabilities for customer care into a
tailored support platform for
handling common queries such as…

• Sudden loss of service

• Low data speeds
• No signal indoors
• Coverage not-spots
• Handset capabilities

…to reduce critical contact centre

KPIs such as PTC, FCR and AWT.

Metricell’s SmartAgents empowers front-line customer

support agents (e.g. call centre and retail staff) with the ability
to communicate with customers about network experience.

© 2016 Metricell Limited Commercial

Commercial in in Confidence
Confidence
SmartAgents
Key Features:
 Map-based Radio Access Network visualisation
 Live ‘site status’ information
 ‘Network status’ can also be calculated for any
given location
 High-level performance KPI information
 Coverage (past/present/future) views
 Multiple map layer options
 Fully capable of connecting with third party CRM
tools for handling of subscriber tickets
 Integrated with Metricell Mobile Quality Agents:
MCC & Aptus
 Can also be linked to Web Self-Service tools e.g.
coverage checker
SmartAgents: network experience management.

© 2016 Metricell Limited Commercial in Confidence

Commercial in Confidence
SmartBoards
Make the
Customisable Answer Key
most of your
Reporting Questions
Livetime
Dashboard Quickly
data
 SmartBoards
SmartBoards measures the pulse of a
mobile network by aggregating the
diverse sources of data that operators
share with us. They provide a
geographical structure for cross-
correlating different information
sources in order to build-up the big
picture.

SmartBoards allows for the fast

generation of management reports by
pre-processing the huge volumes of
data that we handle…from OSS KPIs to
Coverage to Sites. The results are
available in an easy-to-use web-based
dashboard.

© 2016 Metricell Limited Commercial in Confidence

Commercial in Confidence
 SmartBoards
 Fast geographical drill-down based upon any
type of polygon (towns, roads, clutter type,
engineering zones, etc.)

 Fully customisable: SmartBoards can be built to

match customer requirements e.g. performance
dashboards for Metricell Beacons

SmartBoards enables you to:

 Gain faster speed-to-insight – get the right
data to the right people
 Quickly aggregate required data for
business-critical objectives
 Boost the ability to find actionable data
points to fuel activities such as resource
planning and management.
© 2016 Metricell Limited Commercial in Confidence
Commercial in Confidence
SmartRAN
Identify RAN Design and
Root cause
performance optimisation
analysis
issues suggestions
SmartRAN
Metricell engineering customers often tell us that a) drive testing is expensive and poor value for money; b) the
pace of RAN change is impossible to keep up with and; c) they’re unable to effectively prioritise their workload.

So we’ve created SmartRAN to solve these problems! SmartRAN follows the same approach as all Metricell
products (Integrate. Automate. Analyse. Optimise.) to deliver unique insights by joining-up datasets that have
traditionally been silo’d. But this time we’re doing it specifically with a RAN planning and optimisation audience
in mind.

SmartRAN…
• Analyses measurement and other data from multiple sources
• Aggregates data based on time and location
• Uses algorithms to identify common RAN issues
• Looks for consistent and persistent results
• Categorises and ranks the issues by priority
• Makes the results available on demand via dashboards
and reports

© 2016 Metricell Limited Commercial in Confidence

Commercial in Confidence
SmartRAN
Overshooting Cells

Sleeping Cells Site 207

C
A

B
Crossed Feeders AnyTown

Coverage ‘NotSpots’

Interference ‘HotSpots’

No Dominant Server

Missing Neighbours

Too Many Neighbours

PCS/PSC Clashes

© 2016 Metricell Limited Commercial in Confidence

Commercial in Confidence
Would you like to know more?

Email: sales@metricell.com
Call: +44 1403 251 494
Visit: www.metricell.com