ERP implementation : Deliverables

Post Implementation Challenges

Change Management
&
Critical Success Factors (CSF)

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 Deliverables during ERP Life Cycle
A. Pre-Implementation
Deliverables
– Requirement Document
– Scope Document
– RFP for consulting partner
selection (Optional)
– RFP for ERP package vendor
selection (Optional)
– Contract with consulting
partner
– Contract with ERP package
vendor
B. Project Preparation Phase –
Deliverables
 Project Team Selection
 Detailed Project Scoping
around nine levels like
location, business, process,
application, interface,
reports, data migration, user
technology etc..
 Project Mission Statement
 Technical Architecture
Document
 Plan for Resources & Training
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C. Business Blue Print - D. Realization Phase –
Deliverables Deliverables

– AS IS – TO BE Detailed – Configuration Document

document – Test Strategy and plan
– Authorization Plan – Data Migration Strategy
– Detailed business – End User training
blueprint document – Integration Test sign off
covering TO BE
processes, gap areas,
enhancements,
interfaces, roles ,
authorizations etc.

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E. Final Preparation and Go Live F. Support Phase – Deliverables
Phase – Deliverables

– End User Acceptance Testing – Transition Checklist

Document – Service Level Agreement
– Go live checklist contracts
– Help Desk Support
– List of open Project Issues
– Technical operation manual
for end uses for running the
system
– GO live audit report

Reference: Book of Ray; See page no. 41 (Table 2.7) - ERP Life Cycle – Phase,
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Activity, Deliverable and Chapter Mapping
 cases
• Singapore Ministry of Defense had gone for SAP
implementation for its different units like Navy,
Air Force and Ground force. The implementation
first started in its navy business where the global
template was built and afterwards the same was
rolled out to air force and ground force division.

• Nestle ERP implementation project known as

‘Globe’ is a good example of rollout and modular
approach.
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Data Migration

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 Data Glitches
• Changes in data layout / data types
• Changes in scale / format (dollars vs. euros)
• Inconsistent values for a single entity because different
practices were used
• Typing mistakes
• Duplicate data
• Missing and default values

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 SAP Data Migration Solution –
Built on SAP BusinessObjects Data Services and SAP Best Practices

SAP
DATA MIGRATION

1 2 3 4 5 6

ANALYSIS EXTRACT CLEAN VALIDATE LOAD RECONCILE

Governance and Visualization

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Training

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 Training Plan Strategy
• Identify different audiences who require training

• Training Delivery
– Face to face training
• Instructor let training
• Workshop
• Seminar
– Self paced learning
• E-learning
• Web lecture
• Self study
• Quick reference guide
• System simulations 10
 Training Model: Awareness to Ability
• Show/Tell
– “I can see how that is done”
• Practice
– “I can try it for myself”
• Assess
– “I can try it again, and check I have done it
correctly”
• Reinforce
– “I am clear how to do it and I will remember”

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Change Management

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 BUT when you say Change, They say:

• “This is a waste of time.”

• “Why change if it was working just fine before?”
• “If it isn't broken, don't fix it.”
• “They never tell us what’s going on!”
• “How soon will this happen?”
• “How will this impact me?”
• “Will I receive new training?”
• “What’s in it for me.”
• “I doubt they are really serious about this.”

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TOP 10 Barriers to ERP Implementation :
DELOITTLE CIO REPORT

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 Change Management : Roles & Responsibilities
• Tracks, measures, and reports ………………….
• Identifies critical roles and individuals to act …….
• Plans for change and manages it as a process……
• Assesses organization………………..
• Educates individuals about change…………
• Communicates in a clear, honest, open manner….
• Demonstrates commitment through active
involvement (role model)…………..
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 ASAP Change Management Processes
• SAP came with such methodology
• 3- core processes and 3 – supporting process
Key Process Focuses on
Core Communications Delivering key messages
Process
Sponsorship Gaining and demonstrating leadership support
Assessment Uncovering and prioritizing risk
Supporting Organizational Aligning jobs and processes with the new
Process optimization business environment
Knowledge Capturing and sharing lessons learned
Transfer
Skills Organizational change and management
Development training
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 CRITICAL SUCCESS FACTORS
which are critical to the successful deployment of an ERP
solution:
1. Get Everyone on Board
2. Strong Executive Sponsorship
3. Focused Project
4. Approved Solution Design
5. User Participation and Engagement
6. Process Owner & User Training
7. Documented User Procedures
8. Targeted Data Migration Strategy
9. Thorough System Testing
10. Knowledge Transfer

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