2018

Date Unit Serial Number Type of Malfunction Malfunction Description Length of Time
Type out of Service

6/12/2018 ATI 04934010200-474 No sound No sound on primary unit Unknown
6/7/2018 Kiosk RR374-074536 Card Activator Card activator repeatedly quits Unknown
6/3/2018 Kiosk RR374-073781 Card Activator Card activator not connecting Unknown
6/5/2018 Kiosk RR374-073781 Card Activator Card reader dead. Unknown
6/6/2018 Kiosk RR374-073781 Card Activator Card reader dead. Unknown
6/5/2018 Kiosk RR374-046155 Card Activator Card activator goes off every two people checked in Unknown
6/5/2018 Kiosk RR374-046155 Card Activator Card activator went of in the middle of activating a Unknown
voters card
6/1/2018 Kiosk RR374-046155 Card Activator Would not burn voter card Unknown
5/26-6/8/18Kiosk RR374-074473 Card Activator Card activator repeatedly quits Unknown
5/26/2018 Kiosk RR374-074488 Card Activator Card activator requires frequent rebooting Unknown
5/26/2018 Kiosk RR374-074467 Card Activator Card activator requires frequent rebooting Unknown
6/8/2018 Kiosk RR374-074504 Card Activator Card activator repeatedly quit 1 1/2 hours
6/7/2018 Kiosk RR374-074495 Card Activator Card activator malfunction Unknown
6/8/2018 Kiosk Card Activator Card activator dead. Rebooted several times, not lights Unknown
on activator
RR374-074495
6/3/2018 Kiosk RR374-046808 Card Activator Card reader no longer working Unknown
5/26-6/8/18Kiosk RR374-074471 Card Activator Card activator repeatedly quits Unknown
6/8/2018 Kiosk Card Activator Whenever voter card put into burner, screen says error Unknown
burning voter card
RR374-074471
6/8/2018 Kiosk Card Activator Cards inserted into Prime say "card already activated" Unknown
RR374-074471
5/31/2018 Kiosk U64632M6Z362378 Label Printer Label would not print & poll book repeatedly told us the Unknown
label paper was incorrect.
6/7/2018 Kiosk U64632J7Z934739 Label Printer Label printer stops printing when label roll reaches 1/4 Unknown
to 1/3 full
5/26/2018 Kiosk U64632M6Z362445 Label Printer Printer lost connectivity and did not print label Unknown
6/2/2018 Kiosk U64632M6Z362445 Label Printer Printed label but did not activate card Unknown
6/4/2018 Kiosk U64632J7Z934700 Label Printer Label printer stops printing when label roll reaches 1/4 Unknown
to 1/3 full
6/8/2018 Kiosk NXVCGAA006627014E07600 Laptop Went to Gen Message - could not go to previous screen. Unknown
Had to reboot.
5/31/2018 Kiosk NXVCGAA0066270146B7600 Laptop Did not automatically load votesafe app which appeared Unknown
to prevent pairing
6/4/2018 Kiosk NXVCGAA006627013CF7600 Laptop Computer locked up, saying off-line - MIFI show's on-line Unknown
6/5/2018 Kiosk NXVCGAA00662700FE07600 Laptop Votec closed while typing a note Unknown
6/5/2018 Kiosk NXVCGAA00662700FE07600 Laptop System froze Unknown
6/12/2018 Kiosk NXVCGAA00662700F5A7600 Laptop Reset voter display, frozen on screen, had to reboot Unknown
6/12/2018 Kiosk NXVCGAA00662700F5A7600 Laptop Message from election department freezes screen, had Unknown
to reboot
6/8/2018 Kiosk Laptop Message from election department freezes screen Unknown
NXVCGAA006627010267600
5/31/2018 Kiosk Kiosk 29 System Error No labels printed - change of address Unknown
5/26/2018 Kiosk Kiosk 34 System Error "When incorrect address is selected no label is printed" Unknown
5/26/2018 Kiosk Kiosk 38 System Error "When incorrect address is selected no label is printed" Unknown
6/5/2018 Kiosk Kiosk 41 System Error No labels printed - change of address X 2 Unknown
6/7/2018 Kiosk Kiosk 42 System Error Error from printer, wouldn't print any label, just said Unknown
unable to print. Was full of paper, on & connected ok.
Restarted computer, turned off printer and then got 8
labels of previous voters & no label of current voter.
Logged off computer and got a cancel job screen, hit yes
& got correct label
5/26-6/8/18Kiosk Kiosk 47 System Error Error message when trying to reprint label Unknown
5/26-6/8/18Kiosk Kiosk 47 System Error Screen goes gray, can't access anything. Need to shut Unknown
down and restart, especially after reading messages is
when this occurs
6/1/2018 Kiosk Kiosk 47 System Error Voter registered as Democratic but info in Votec listed Unknown
her as Non Partisan
6/8/2018 Kiosk Kiosk 47 System Error Message from election department freezes screen, had Unknown
to reboot
6/6/2018 Kiosk Kiosk 50 System Error Went off-line. Rebooting Unknown
6/6/2018 Kiosk Kiosk 50 System Error "System resources busy - try again" Unknown
6/12/2018 Kiosk Kiosk 53 System Error Card activator does not work, wireless mouse not Unknown
working, scanner usb never worked
5/28/2018 Kiosk PMC12171829 Tablet Lost connectivity to wireless, tablet cross connected Unknown
6/4/2018 Kiosk PMC12171743 Tablet Signature tablet completely dead upon delivery. Not Unknown
holding charge over night
5/31/2018 Kiosk Tablet Tablet screen for voter use changes to another screen Unknown
not involved with voting.
PMC12170799
6/5/2018 Kiosk Tablet Tablet is too sensitive. If voter touches any part of tablet Unknown
it shows erratic lines
PMC12170799
6/4/2018 Kiosk PMC12170834 Tablet Tablet touch pad stays stuck on "Please Wait" Unknown
5/25/2018 Prime 1711300884 Card Reader Automatically rebooted when voter put in card. Non- all day
functional afterwards.
5/31/2018 Prime 1711300606 Card Reader Card reader - takes 2x inserting card to read - WC STAFF Unknown
REPLACED READER BOARD. Prime shut down by itself
and would not turn on again.
5/25/2018 Prime 1711300510 Power Would Not power up 6 hours

5/25/2018 Prime 1710100996 Power Would Not power up all day
5/26/2018 Prime 1710101044 Power Will not power up Unknown
5/28/2018 Prime 1710101044 Power Would Not power up all day
6/12/2018 Prime 1708101361 Power "Would not boot" Unknown
6/12/2018 Prime 1711300850 Power Would not boot up Unknown
6/12/2018 Prime 1711300444 Power Will not power up Unknown
5/27/2018 Prime 1711300510 Touchscreen Black screen never opened all day
5/28/2018 Prime 1709100285 Touchscreen Black screen with green lines at startup all day
5/28/2018 Prime 1711300647 Touchscreen Black screen with green lines at startup all day
5/28/2018 Prime 1709100285 Touchscreen Black screen with green lines at start-up Unknown
5/28/2018 Prime 1711300647 Touchscreen Black screen
5/31/2018 Prime 1708101319 Touchscreen Screen frozen 3 hours
5/31/2018 Prime 1708101336 Touchscreen Screen froze Unknown
5/31/2018 Prime 1708101319 Touchscreen Screen froze Unknown
6/3/2018 Prime 1710101165 Touchscreen Touch screen not responding Unknown
6/12/2018 Prime 1711300538 Touchscreen Screen showed "Select Home Screen, then finally would Unknown
not power on"
6/12/2018 Prime 1711300462 Touchscreen Black Screen Unknown

6/12/2018 Prime 1710101433 Touchscreen Black Screen Unknown
5/26/2018 Prime 1710101165 Card Reader Will not read voting cards Unknown
6/1/2018 Prime 1711300606 Card Reader Card reader not reading cards 2 hours
6/1/2018 Prime 1709100393 Card Reader Difficulty accepting voter cards Unknown
6/1/2018 Prime 1710101134 Card Reader Not reading any cards. Unknown
6/2/2018 Prime 1708101254 Card Reader Will not read voting carts Unknown
6/12/2018 Prime 1710101337 Card Reader "Unfortunately there was an error. Please contact Poll Unknown
Worker" on screen when voter card inserted, Will not
read voting carts
6/12/2018 Prime 1711300472 Card Reader Prime not reading cards.
6/12/2018 Prime 1708101263 System Error Prime went to android screen Unknown
6/12/2018 Prime 1708101224 Human Error Was not zeroed out after Pre-LAT 6 hours
6/7/2018 Prime 1711300402 VVPAT Error x 2
6/12/2018 Prime 1708101008 Touchscreen / Card Would not accept voter card, screen requires excessive Unknown
Reader pressure
5/30/2018 Prime 1710101324 System Error Powered up to Image Cast X Window. First voter card Unknown
inserted activated ballot already marked.
6/12/2018 Prime 1711300674 System Error Wouldn't show entire ballot Unknown
6/12/2018 Prime 1708100498 System Error Brought up partial ballot (3 pages instead of 7) Unknown
6/12/2018 Prime 1708101212 System Error "Machine error mid-ballot" Unknown
6/12/2018 Prime 1708101244 System Error Pre-selections upon entering voter card 30 minutes
6/12/2018 Prime 1710101160 System Error Wouldn't show entire ballot
6/12/2018 Prime 1711300754 System Error Wouldn't show entire ballot
6/12/2018 Prime 1711300447 "Machine error mid-ballot", Wouldn't show entire ballot.
Remedy for Malfunction Effect on Election Process
Removed and replaced Unknown

Restarted kiosk None
Unplugged and replugged None

Replaced None
Replaced None
Removed and replaced None
Restarted kiosk none


None None
None None
None None
None None
None None
Verified party with main office None
Replaced None
Unknown None
Unknown None
Unknown None
Unknown None
Tightened plug connection None
restarted kiosk None
None None
Unknown None
Total
Used another Prime Unable to get final totals
Removed and replaced Unable to get final totals

Prime not used None
Prime not used None
Prime not used none
Used another Prime None
Removed and replaced Not able to close polls
Removed and replaced Not able to close polls
Used another Prime Unknown

Power cycle None
Prime not used Unable to get final totals
Prime not used Unable to get final totals

Prime not used None
Total
Card reader replaced None

Power cycle None
Prime not used None
Prime not used None

Power cycle None
Power cycle None
Total
Power cycle None

Tech Card used to re-zero before opening polls
Prime not used None
Total
Power cycle None
Power cycle None

Power cycle None
Power cycle None
Power cycle None
Power cycle none
Power cycle None
Power cycle None

Power cycle none
Power cycle None
Power cycle None
Power cycle None
Power cycle None
Power cycle None
Power cycle None
Power cycle None
Total
Notes
audio enabled unit devices-Auxiliary devices 62
Voter check in poll book









61
Unit failures/taken out of services - did not impact voting as units not used
Primes Removed or Replaced/did not impact voting


21
CARD SLOT ERRORS ONLY - NOT A MACHINE MALFUNCTION
Card slot error only

9
Micellaneous
Other errors
Other errors
Other errors
Other errors
ACTUAL BALLOT DISPLAY ISSUES REPORTED POST ELECTION
"ballot display issues"


18
113

2018

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Date Unit Serial Number Type of Malfunction Malfunction Description Length of Time

Type out of Service

5/25/2018 Prime 1711300510 Power Would Not power up 6 hours

6/12/2018 Prime 1711300462 Touchscreen Black Screen Unknown

Removed and replaced Unknown

Unplugged and replugged None

Unplugged and replugged None

Unplugged and replugged None

Restarted kiosk none

Restarted kiosk None

Restarted kiosk None

Restarted kiosk None

Restarted kiosk None

Restarted kiosk None

Restarted kiosk None

Restarted kiosk None

Restarted kiosk None

Restarted kiosk None

Restarted kiosk None

Restarted kiosk None

Verified party with main office None

Restarted kiosk None

Tightened plug connection None

restarted kiosk None

Used another Prime Unable to get final totals

Removed and replaced None

Removed and replaced Unable to get final totals

Removed and replaced Unable to get final totals

Prime not used Unable to get final totals

Card reader replaced None

Prime not used None

Power cycle None

Prime not used None

Power cycle None

Power cycle None

Power cycle None

Voter check in poll book

Voter check in poll book

Voter check in poll book

Voter check in poll book

Voter check in poll book

Voter check in poll book

Voter check in poll book

Voter check in poll book

Voter check in poll book

Voter check in poll book

Voter check in poll book

Voter check in poll book

Voter check in poll book

Voter check in poll book

Voter check in poll book

Voter check in poll book

Voter check in poll book

Voter check in poll book

Voter check in poll book

Voter check in poll book

Voter check in poll book

Voter check in poll book

Voter check in poll book

Voter check in poll book

Voter check in poll book

Voter check in poll book

Primes Removed or Replaced/did not impact voting

Primes Removed or Replaced/did not impact voting