This toolkit shows how to deliver the brand promise to How to ... plan and deliver storytelling interpretation 19
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IRELAND’S ANCIENT EAST IS ALL ABOUT
GREAT STORYTELLING EXPERIENCES
Ireland’s Ancient East welcomes visitors from across
the world to Ireland and to our story experiences.
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WHAT IS STORYTELLING
INTERPRETATION?
Our vision is to make Ireland’s Ancient East the
most enjoyable, engaging and accessible culture
experience in Europe. Storytelling interpretation uses It’s not just the story you want
storytelling to connect people to tell, it’s the story your visitor
For us to be successful we must put visitor motivations at
the heart of everything we do. This means we must evolve to the places they visit. wants to hear.
our experiences from being heartfelt but earnest, to being
Storytelling interpretation builds Storytellers always have their eye
enjoyable and engaging.
meaningful relationships between places on the audience and how they are
Over the last eighteen months Fáilte Ireland has worked with and communities and the people who reacting. Creating enjoyable storytelling
industry partners and stakeholders to create new or enhanced visit them. It does this by focusing on interpretation requires the same tight
visitor experiences for Ireland’s Ancient East. We have created the visitors and being rooted in authentic focus on your visitors.
this toolkit to share our learnings with you and to show you how first-hand experience of a place.
Fortunately we know the visitors to Ireland’s
to implement storytelling interpretation at your site. This toolkit
Storytelling interpretation is engaging, Ancient East well. We know they like:
is for visitor-facing businesses and communities with stories to
entertaining and accessible. It creates • t o be independent and wander off the
tell. Attraction managers, tourism businesses, accommodation
powerful encounters and leaves beaten track
providers, interpretation planners and designers will all find this
memories that last a lifetime.
guidance useful. The Ireland’s Ancient East brand promises the • to discover unusual and stimulating
best storytelling experience in the world. This toolkit shows how Storytelling interpretation requires experiences
to find your best stories and how to tell them in the best way in careful planning and skilful delivery. • to ‘connect with the past’
the best places, by using your people, your site and a range of This toolkit explains how to do that. • to delve deeper into history and culture
communication media creatively.
• to ‘get under the skin’ of a place
I look forward to continuing our shared journey to develop • to meet Irish people, and share the Irish
Ireland’s Ancient East into a world class holiday destination. way of life
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STORYTELLING INTERPRETATION
WHY IS STORYTELLING
INTERPRETATION IMPORTANT
IN IRELAND’S ANCIENT EAST?
Stories are welcoming Storytelling interpretation:
and hospitable.
• focuses on the audience, what they know
Since earliest times, stories have offered and what they are interested in
travellers a warm introduction to a place • highlights people, actions and relationships
and its people. Ireland’s Ancient East uses rather than just dates and factual details
storytelling interpretation to do the same.
• creates empathy between people from
different times, cultures and places
• creates atmosphere and builds identity
and ‘sense of place’
Hook Lighthouse, Co. Wexford Storytelling by the fire, Castell Henllys Iron Age Fort, Wales
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STORYTELLING INTERPRETATION
Guide and sculpture telling the story of Cell Uachtair Lamhann, or ‘The Church of the Eight Hands’,
Holycross Abbey, Co. Tipperary
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STORYTELLING INTERPRETATION
TELLING STORIES
IN YOUR BUSINESS
NOT JUST RECITING HISTORY
Image left © Uisneach Management Ltd. | Image top right © Hook Heritage | Image bottom right © Youghal Socio-Economic Development Group Ltd.
The single most important technique for changing history into a storytelling Hook Lighthouse, Co. Wexford
experience is to focus on the people.
Hill of Uisneach, Co. Westmeath Youghal Clock Gate Tower, Co. Cork
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STORYTELLING INTERPRETATION
FOCUS ON CHARACTERS
St. Canice’s Cathedral, Kilkenny
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STORYTELLING INTERPRETATION
Use emotion
3. the graphic and 3-D design, so that is on the action and the protagonists
it reflects the mood and atmosphere
7. the illustrations, so that they
and empathy
of the story
include people
Keep it friendly
Storytelling interpretation does not look
or sound like a history book. Think of it
as a novel, even a graphic novel.
16 17
STORYTELLING INTERPRETATION
3. Think about how you can use your site 9. Use images of real people to emphasise
to tell the story. Match locations to the that this is a ‘true story’.
characters and events. 10. Find direct quotations to create
Image © Corin Bishop
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STORYTELLING INTERPRETATION AND EXPERIENCE
STORYTELLING
Your guide on the Hill of Uisneach says that
Hill of Uisneach, Co. Westmeath
you are at the heart of Ireland. He points
across the wide open landscape – that way
INTERPRETATION
to Knowth and Newgrange, this way to
AND EXPERIENCE
from 4,000 or more years ago, coming to the
place where you are standing. Time shrinks.
You are ready to hear the old stories of Eriu
and Lugh ... and the storyteller begins.
castle defenders and the crush of • Big stories may demand a landscape-scale vista.
defeat. You understand the impact
of that day on the history of Ireland • Stories of individuals may be told quietly
because it seems like you were in small rooms.
there. After that, you will never
forget Athlone.
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STORYTELLING INTERPRETATION AND EXPERIENCE
how to . . .
MAKE YOUR STORYTELLING
INTERPRETATION INTO AN
EXPERIENCE TO REMEMBER
Plan the experience of the interpretation in detail.
Make the most of your place Engage the senses
1. Break down your story into incidents and 5. Always aim for multi-sensory
Create a conversation
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SELF-GUIDED HERITAGE TRAILS
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SELF-GUIDED HERITAGE TRAILS
Image top left © John D. Kelly Photography | Images top right © Peter Phillipson/TellTale | Image bottom © Peter Phillipson/TellTale
Promotion and approach, Trail markers on audio trail,
The directional information can be provided The Butler Trail, Co. Tipperary Mam Tor, UK
• whether there are short cuts back
in words, as a map, on-the-ground markers
or alternative routes
or virtual geomarks. Using a combination
is a good solution that takes account of Providing this essential, practical
people’s learning styles. Many people are information limits the opportunities
not confident map-readers so always supply for telling the story. The storytelling
at least one alternative navigation system. on self-guided trails therefore has
to be efficient and well-planned.
Unless the route is very obvious, the map
and written instructions need to be in
a portable format.
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SELF-GUIDED HERITAGE TRAILS
Some trails have a fixed route so people Some self-guided trails combine both
visit each stop in order. This works best approaches by having essential and
where there is one entry point and one optional parts of the route.
exit point e.g. a route through a building
or a marked looped walk. Fixed routes Having a fixed start and finish to the trail
can be important for managing visitor creates structure and gives a beginning
movement and preventing congestion. and ending to the story.
Because a fixed route trail has a defined Trails should start and finish in a convenient
sequence, it can be used to tell a story place (e.g. a car park). Circular walks that
with a beginning, middle and end. return people to the start are a good idea.
... free choice Welcome to For over 650 years, the Butlers were the most powerful
CARRICK
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SELF-GUIDED HERITAGE TRAILS
How did the Normans change Ireland? The Normans introduced vertical tower
As generations of Normans made their windmills like this one to Ireland.
home here, their Norman way of doing
things enhanced everyday life in Ireland.
The Ballyhealy Tower House panel begins:
Travel along the Norman Way in Wexford
to meet the descendants of those Normans
The Normans came up with an ingenious
and to discover how the Normans:
way to navigate the dangerous waters off
South Wexford.
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Kilkenny 8
To Dublin
how to . . .
Cashel
i R692
Knocktopher
7
Tipperary N74 J10
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Fethard
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SELF-GUIDED TRAIL
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1
120 min River Suir N24 M9
M3
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To Cork
Galway M4 Dublin
M6
R678
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70 min M9
Rathgormack
M7
Shannon
Limerick
50 min Kilkenny Clogheen R680
20 min
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Wexford
Waterford City
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COMERAGH MOUNTAIN
Rosslare Port
www.discoverireland.ie/thebutlertrail
Cork The Vee To Dungarvan N25
KNOCK INS
Note: All roads featured are main routes concerning the Butler Trail only.
Photographs courtesy of Fáilte Ireland and The Photographic Section, The Department of Arts, Heritage and the Gaeltacht.
Playground Tow Path Access Town Heritage Walk i Visitor information Walled Town
Butler Trail
Distances Roads, Routes & Trails Butler Sites Places of Interest
Kilkenny to Carrick-on-Suir 43km
1. Identify who will use the trail, what 5. Explore the site/area looking for good
A Carrick-on-Suir Butler Trail 1 Ormond Castle 7 Athassel Abbey A Knockroe Tomb G Sensory and Mobility Garden
Waterford to Carrick-on-Suir 27km
B Clonmel Carrick-on-Suir to Clonmel 21km
Links to Butler Trail 2 Kilcash Castle 8 Kilkenny Castle B Ahenny High Crosses H Glengarra Woods
C Cahir
they are interested in, how motivated they experiences, attractive roads or paths,
Clonmel to Cahir 18km
Cahir to Cashel 18km Roads 3 The Main Guard 9 Callan Friary C Kilkieran High Crosses I Mitchelstown Caves
Motorways
are likely to be, what their interests are, interesting places and good views. Consider
Cashel to Fethard 17km J Glen of Aherlow
Roads East Munster Way 4 Cahir Castle 10 Kells Priory D Dove Hill Irish Design Centre
Cahir to Tipperary 21km
Airport Clonmel to Fethard 14km Tipperary Heritage Way 5 Swiss Cottage 11 Granagh Castle E Marlfield Village Lake and Bird Sanctuary K Rock of Cashel
how far they are prepared to walk (or drive) people with limited mobility, with buggies Port
Cork to Cahir
Dublin to Kilkenny
76km
124km
Tow Path 6 Cahir House Hotel F The Apple Farm L Fethard Medieval Walls
and how much time they are prepared to or in wheelchairs. Identify hazards and
spend. If you do not know, carry out some obstacles, including gradients and path
consumer research. surfaces that may become slippery or wet. 8. Decide on the number of stops. Aim 14. Test the draft with volunteers from
for between 4 and 10 stops. If you feel you your target audience. This should include
2. Identify how you will attract these 6. Identify the stops that create the best have too few stops add some ‘desirable’ following the trail with a mock-up of the
people to follow your trail. What are storytelling opportunities because of stops from Step 6 to your map, choosing the leaflet, audio guide or panels to test the
the rewards of the trail? What makes strong stories linked to good experiences. ones that have the strongest stories and are directions, as well as inviting feedback on
it distinctive and memorable? Decide which stops are essential, and which closest to the core route. Consider the travel the story content. Make amendments
are desirable. Delete any that do not fall time between stops. as necessary.
3. Identify the overall story of your trail. into either category. Check whether any
Write it in a couple of short sentences that 9. Check the route on the ground 15. Commission an illustrator to work
remaining stops duplicate or repeat material
identify a) the characters, b) the main action, thoroughly. Follow the route that you on the illustrations and (if required) a map
and consider further deletions.
c) the beginning and d) the ending. have mapped in the way that visitors will of the trail.
7. Identify your route. Map the essential use it. Identify where directional signage
4. Develop your story in relation to the 16. Use a skilled writer to develop the
stops from Step 6 and draw the shortest and/or instructions will be needed and
stops on your trail. Begin with a long list storytelling script for both the overall story
reasonable route between them. Compare mark accurately on a map. Check that
of possible stops. For each evaluate: what and for each stop. This must be written to
this with the motivations and time you have all the necessary permissions
story it tells, how powerful, interesting and meet the constraints of the chosen medium.
availability of your target audience (Step 1). for access and installation.
entertaining that story is and how relevant If it is too long, delete some stops or offer
to the overall story. 10. Develop the experience. Walk the trail 17. Create a strong title and tag line that
routes of different lengths.
making notes about what you would like describes the overall story, emphasises the
Interpretation points on the Battle of Bosworth trail the visitors to see or do. At each stop find storytelling element and will appeal to your
something relevant to the story that visitors target audience.
can do, look for or listen to. Identify images 18. Use a skilled designer to design the
for each stop that will make the experience interpretation in a way that differentiates
and the story more vivid. the directional and storytelling content
11. Decide on the medium e.g. panels, so that both do their job well.
Images © Peter Phillipson/TellTale
leaflet, app, etc., see pages 40-53) for 19. Produce final materials.
the trail.
20. Promote and launch the trail.
12. Write an outline script of the overall
stories and the stories for each site. 21. Monitor use and collect feedback.
Amend the trail and its promotion accordingly.
13. Write directional instructions
for the trail.
32 33
STORYTELLING INTERPRETATION IN COMMUNITIES
STORYTELLING Community
storytelling
INTERPRETATION interpretation can
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STORYTELLING INTERPRETATION IN COMMUNITIES
FINDING YOUR
Hearing ex-lighthouse keepers tell their stories makes
a visit to Hook Lighthouse vivid and memorable. Co. Wexford
COMMUNITY STORIES
Keep this as informal and free-flowing Remember not all good stories are in the
as possible. Choose a venue where people past or involve famous people.
will be comfortable. Supply tea and scones
(or, if appropriate, something stronger).
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STORYTELLING INTERPRETATION IN COMMUNITIES
how to . . .
CREATE A COMMUNITY STORYTELLING
INTERPRETATION PROJECT
1. Appoint a co-ordinator who can drive 7. Fit people to the roles – some people
the project and support the group. will like research, others performance,
others may have photography, design
2. Make sure you have an enthusiastic
or business skills.
group and be clear from the outset what
everyone wants to achieve. 8. Look at similar projects and learn from
other people’s experiences while you are
3. Be as open as possible about what you
planning what you will do.
are doing and find ways to involve people
who are interested. Make links with other 9. Be prepared to make mistakes and
groups in your community, such as local learn. Trial your activity with people
festivals and twinning groups. from outside your town and listen to
what they tell you. Their perspective
4. Research the stories carefully. Choose
of what is interesting may be very
the ones you will tell. Remember that you
different from yours.
do not need to tell visitors everything –
just the best bits. 10. Be prepared to ask for help
if you need it.
5. Be creative with the stories. As a
community explore them in art, drama, 11. Be prepared for criticism. You can
creative writing and any other ways that be sure someone in the town will hate
are available to you. what you do. Listen to the people who
like it too.
6. Enjoy yourselves. Take the work
seriously – but not too seriously. Your 12. Celebrate your successes –
visitors will enjoy your interpretation and your failures.
more if you enjoyed making it.
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MEDIA FOR STORYTELLING INTERPRETATION
All images © Peter Phillipson/TellTale except for top left © Louth Adventures | 3rd down left © Uisneach Management Ltd.
languages.
• A
person can be flexible and responsive
• Tours only work well for a limited
and adapt the story, often on the spot,
number of people.
for different visitors.
• Maintaining consistency and quality
• It can be interactive and involve visitors can be difficult.
in dialogue.
• It is relatively easy to get feedback from
Come in
explore visitors and to change the tour in the
light of their comments.
these ancient
beech trees
older than Shakespeare’s plays
these rare
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MEDIA FOR STORYTELLING INTERPRETATION
22 8
op
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Enjoy Your Tour - Disfrute del tour -Passez une merveilleuse visite
Wir wünschen Ihnen viel Spaß bei ihrer Führung!
42 43
MEDIA FOR STORYTELLING INTERPRETATION
Audio-visual
Good for storytelling
interpretation because:
• Audio-visual can be dramatic
and powerfully evocative.
• It is strongly structured, with
a clear sequence and therefore
good for storytelling.
• It tends to keep attention
(if it is not too long!).
• It is a good medium for conveying
complex information.
• Visitors can use headsets with
different audio tracks, e.g. foreign
languages, or audio description for
visually impaired people.
• People tend to perceive it as
easier than reading or listening.
• It is often popular.
Image left © Peter Phillipson/TellTale | Image top right © Powerscourt Estate | Image bottom right © Peter Phillipson/TellTale
But ...
• Audio-visual is expensive
to produce and to install.
• It is expensive and difficult
to update.
• It requires an appropriate space
at the right place in the visit.
• It can result in ‘bunching’ visitors.
Image © Peter Phillipson/TellTale
Surround audio-visual, Athlone Castle Powerscourt Gardens, Co. Wicklow Surround audio-visual, Stonehenge, UK
44 45
MEDIA FOR STORYTELLING INTERPRETATION
how to . . .
CREATE A STORYTELLING PANEL
1. Plan your panel carefully, using the 4. Think about how much of your story
How to plan your storytelling interpretation you can show in a picture. People will
advice on pages 54 and 55. often ‘read’ the picture before the words,
so plan them together.
2. Don’t be overambitious; don’t give your
panel too many jobs to do. 5. Aim for a maximum of 200 words
on a panel. On a bilingual panel you can
3. Be absolutely clear about what the main
Bosworth Battlefield, UK
A bespoke image, bold design
and a strong text structure
that includes a contemporary
quotation combine in a dramatic
panel in the Lookout Tower on
Panels are hard to do well and there are many poor examples.
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MEDIA FOR STORYTELLING INTERPRETATION
and a strong text structure that makes the text easy to scan. ddal carw os oedd yn rhedeg i’r cyfeiriad hwn. could catch a deer if it ran this particular way.
I glywed y stori werin a roddodd ei henw i’r bont, trowch yr To hear the folk-tale which gave the bridge its name,
handlen (trowch hi nes eich bod chi’n gweld golau gwyrdd, a turn the handle (turn until you see a green light and try to
cheisiwch ei gadw’n wyrdd). (addaswyd o Legends and Folklore keep it green). (adapted from Mary Corbett Harris’s
of Llanfachreth Parish, gan Mary Corbett Harris). Legends and Folklore of Llanfachreth Parish).
6. The text must be clearly ordered and 10. Work with a good graphic designer,
designed so that it can be scanned. People illustrator and scriptwriter.
will see the title and image first so spend
11. The stand is as important as the
time making sure these are eye-catching.
panel. Stands can be used creatively
7. A short (30 words max) introductory to communicate a sense of place.
paragraph should give the main point
12. Think carefully about where your panel
of the panel and catch the readers’ interest.
will be. Make sure it is where people will
It should be more prominent than the
see it but not where it will dominate a view. Panels are challenging for storytelling interpretation.
other text.
Make sure people, including wheelchair
8. Break up blocks of text, using white users, can access it. Panels are not good for long narratives. You will need to be skilful with your words.
space, subheadings and bullets. Aim Some things that can help to keep the word count down:
13. Maintain the panel well. The condition
for a maximum of six lines in a paragraph. • use images to tell the story • break your story into ‘chapters’
of the panel communicates a clear implicit
(Most of this Toolkit is written in that style.) and use a number of panels
message about how you value and care • use a strong structure including
9. Be creative. Panels don’t have to for the site. a clear text hierarchy • tell the start of the story really well
be large, rectangular or made of GRP
• tell snippets and short stories • finish with a cliff-hanger and tell
(glass-reinforced plastic). They can be
not great sagas people where they can find out more
little, funny and/or temporary and can
have tactile elements, objects or sound
associated with them.
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MEDIA FOR STORYTELLING INTERPRETATION
exhibitions
Image top © Titanic Experience Cobh Ltd | Image bottom © Peter Phillipson/TellTale
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MEDIA FOR STORYTELLING INTERPRETATION
• Mobile phones can be good for audio • They are visually unobtrusive
and simple visual material. on the ground.
52 53
how to . . .
PLAN YOUR STORYTELLING
INTERPRETATION
This simplified planning process will help you develop a preliminary
Interpretation Strategy for your tourism project.
For more detailed advice refer to the Fáilte Ireland manual and exercises Sharing our
Stories: Using interpretation to improve the visitors’ experience at heritage sites.
54 55
STORYTELLING INTERPRETATION
BRINGS THE IRELAND’S ANCIENT
EAST EXPERIENCE ALIVE
If you have any questions, please do get in touch
with the Ireland’s Ancient East Team.
email us at info@irelandsancienteast.ie