Blue Coat®

510/810 Series
Upgrade Kit

Installation Instructions
About this Document
This document explains the basic procedure for installing a new CPU, memory, option cards, and disk
drives. Before installing the components, verify that you have the required upgrade components.

Software Requirements
These instructions are for the SG810 and SG510 series appliances running SGOS 4.2.x, 5.1.x and 5.2.x.
The SSL Accelerator card is an exception and is compatible only with SGOS 4.2.6.1, 5.1.5.4, 5.2.2.5 or
later for the SG510 series and SGOS 4.2.6.x, 5.1.5.6, 5.2.3.2 or later for the SG810 series.

Installation Overview
Install the upgrade kit components in the following order. If your kit does not include a component,
skip that step.

Installation Step Go to...

Check the upgrade package contents.
Read the installation notes and warnings.
Archive your configuration.
Prepare the appliance for installation.
Install the new CPU.
Install the memory.
Install the pass-through card.
Install the SSL card.
Install the hard disk drives.
Reassemble the appliance.
Verify installation of required components. "11 Verifying Upgrade Components" on page 35
Complete the upgrade.
“1 Checking the Package” on page 3
"2 Installation Notes and Warnings" on page 5
"3 Archiving Your Configuration" on page 6
"4 Preparing the Appliance" on page 7
"5 Installing the CPU (810 Series Only)" on page 9
"6 Upgrading the Memory" on page 17
"7 Installing the Pass-Through Card" on page 21
"8 Installing the SSL Accelerator Card" on page 25
"9 Upgrading Disk Drives" on page 31
"10 Reassembling the Appliance" on page 34
"12 Completing the Upgrade" on page 42

2
1 Checking the Package
The following table describes the components included in each upgrade kit. Find the table entry that
matches your upgrade and verify that your upgrade kit includes all of the required components.

Upgrading Part
from. . . to. . . Number Kit contains:
810-5 810-10 085-02503 One 2.8 Ghz Xeon processor; four 1GB DIMM; two 300GB HDD SCSI;
one two-port pass-through card; one SSL card
810-5 810-20 085-02504 One 2.8 Ghz Xeon processor; six 1GB DIMM; four 300GB HDD SCSI;
one two-port pass-through card; one SSL card
810-10 810-20 085-02505 Six 1GB DIMM; two 300GB HDD SCSI

510-5 510-10 085-02501 Two 320GB SATA HDD; one two-port pass-through card; one SSL
card
Older Models
810-B 810-10 085-02503 One 2.8 Ghz Xeon processor; four 1GB DIMM; two 300GB HDD SCSI;
one two-port pass-through card; one SSL card
810-B 810-20 085-02504 One 2.8 Ghz Xeon processor; six 1GB DIMM; four 300GB HDD SCSI;
one two-port pass-through card; one SSL card
810-C 810-10 085-02503 One 2.8 Ghz Xeon processor; four 1GB DIMM; two 300GB HDD SCSI;
one two-port pass-through card; one SSL card
810-C 810-20 085-02504 One 2.8 Ghz Xeon processor; six 1GB DIMM; four 300GB HDD SCSI;
one two-port pass-through card; one SSL card
810-D 810-20 085-02504 One 2.8 Ghz Xeon processor; six 1GB DIMM; four 300GB HDD SCSI;
one two-port pass-through card; one SSL card
810-E 810-20 085-02504 One 2.8 Ghz Xeon processor; six 1GB DIMM; four 300GB HDD SCSI;
one two-port pass-through card; one SSL card
810-F 810-20 085-02507 One 2.8 Ghz Xeon processor; six 1GB DIMM; one two-port
pass-through card; one SSL card

510-A 510-10 085-02501 Two 1GB DIMM; two 320Gb SATA HDD; one two-port pass-through
card; one SSL card
510-B 510-10 085-02501 Two 1GB DIMM; two 320Gb SATA HDD; one two-port pass-through
card; one SSL card
510-C 510-10 085-02501 Two 1GB DIMM; two 320Gb SATA HDD; one two-port pass-through
card; one SSL card

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 Each kit also includes the following:
❑ Upgrade Instructions
❑ Upgrade Sticker
❑ Software License Agreement
❑ ESD wrist strap

To install the components in this upgrade kit, you also need a #2 Phillips screwdriver.

4
2 Installation Notes and Warnings
This section includes important upgrade kit notes. Read this section before installing the upgrade kit
components.

ESD Warnings

WARNING!

ALWAYS observe proper electrostatic discharge (ESD) conventions. Do not use power or magnetic screwdrivers.
Ensure that the appliance is on an ESD-safe work surface (for example, a grounding mat) or ground the unit
appropriately. Blue Coat does not assume responsibility or liability for damage resulting from ESD.

Observe the following precautions:

• Always make sure that you are properly grounded.
• When removing a component from an electrostatic discharge bag, keep it vertical until you lay the
card on the electrostatic discharge mat.
• Do not place a component on a hard surface. Use a cushioned antistatic mat.
• Be careful of damaging component parts, for example, CPU pins.
• Do not use power or magnetic screwdrivers to install the components.

Replacing Disk Drives

Keep the following in mind when replacing disk drives:
• The number and size of disk drives in an upgrade package vary based on the configuration to which
you are upgrading.
• Because you must replace all the disk drives in the system, you must archive your configuration and
save it to another system before beginning this procedure. See "3 Archiving Your Configuration" on
page 6 for more information.
• All disk drives in an appliance must be the same capacity.
Note: You can install both 300GB and 320GB disk drives into the SG 510.
• All disk drives must be of the same type, for example, SCSI.
• Disk drives come in disk drive carriers. All software is preinstalled. If an appliance has less than four
disk drives, there must be empty disk drive carriers in the remaining drive slots. An appliance
purchased with less than four disk drives already has the required disk drive carriers.
• If you are upgrading all the disk drives, begin with the disk drive in slot 1. In all other configurations,
begin with the first open slot.

5
3 Archiving Your Configuration
Before upgrading your appliance, create a configuration archive so that you can restore your configuration
in case of error. Also, if you are cold-swapping all disk drives, you must have an archive stored on a
remote system so that you can restore the configuration. The archive, taken from the running
configuration, contains all system settings differing from system defaults, along with any installable lists
configured on the SG appliance.

To create a system configuration archive:

1. Open the Management Console.
2. Select Configuration > General > Archive.
3. In the View Current Configuration section, select the configuration that you want to use for the
newly-manufactured machine from the drop-down list:
• Configuration - post setup: This displays the configuration on the current system, minus any
configurations created through the setup console, such as the hostname and IP address. It also
includes the installable lists.
• Configuration - brief: This displays the configuration on the current system, but does not include
the installable lists.
• Configuration - expanded: This is the most complete snapshot of the system configuration, but it
contains system-specific settings that should not be pushed to a new system.
• Results of Configuration Load: This displays the results of the last configuration pushed to the
system.
4. View the configuration you selected by clicking View. You can also view the file by selecting Text Editor
in the Install Configuration section and clicking Install.
5. Save the configuration as a text file on your local system or on a secure Web server.

To restore a system configuration:

1. Open the Management Console.
2. Select Configuration > General > Archive. The Archive Configuration tab displays.
3. In the Install Configuration section, browse to the location of the file and highlight it.
4. Click Install.
The configuration is installed, and the results screen displays.

6
4 Preparing the Appliance
The following procedure includes instructions for using the ESD wrist strap affixed to the appliance
chassis for grounding purposes. If you use another method for grounding the appliance, you can
skip the ESD grounding step.

Important: If you use the ESD wrist strap attached to the appliance for grounding purposes,
you must complete the entire removal/replacement procedure without detaching the
strap from yourself or the chassis. Do not use this method for grounding if you
cannot complete the procedures all at one time.

1. ESD wrist strap grounding instructions:

a. Make sure that the power cord is plugged in.
b. Wrap the ESD strap around your wrist and affix the copper tape to an electrical ground or to an
unpainted metal surface on the back of the appliance.

Attach the ESD strap to

your wrist and to the
back of the appliance

2. Power off the appliance by removing the power cord at the back of the unit.

To turn off the power, remove the

power cord.

3. Remove all network connections.

7
4. Loosen the two thumb screws. Use the screws to pull the cover towards you and then lift up to
remove it.

Loosen these screws.

8
5 Installing the CPU (810 Series Only)

WARNING!

Use proper ESD techniques before beginning this procedure.

WARNING!

Always hold the CPU module by its edges to prevent damage. Never touch the connector pins. Do not try to force
the CPU into place. If you damage a pin, you will need to buy another upgrade kit.

WARNING!

Do not touch the heat sink thermal interface material. After installation, do not remove the heat sink. If you lift the
heat sink after the thermal interface material has made contact with the CPU, you will need to buy a new upgrade
kit.

1. Locate the CPU socket and fan baffle on the motherboard.

Fan Baffle

CPU Socket

9
2. Carefully remove the mylar fan baffle. DO NOT discard the mylar baffle. You will need to replace it
after you have installed the CPU and heat sink.

Grasp each end of the

fan baffle to remove it.

3. Lift the CPU socket lever. Make sure to lift the lever all the way up until it stops (past 90 degrees).

CPU Socket Lever

CPU Socket

Lift the CPU Socket

Lever as shown.

10
4. While adhering to proper ESD grounding techniques, carefully remove the CPU from its packaging.
Grasp the CPU by its edges to avoid damaging it. Do not touch the metal parts of the CPU.
5. Locate the gold triangle printed on the corner of the CPU. Now, find the small triangle cutout on the
CPU socket. These triangles are a guide for positioning the CPU. The triangle on the corner of the
CPU must be located on the same corner as the triangle on the CPU socket.

Locate the gold triangle

on the CPU.

Locate the triangular

cutout on the CPU
socket.

11
6. Position the CPU over the socket, making sure that the two triangles are aligned. DO NOT press the
CPU down or you might damage the pins. Carefully move the CPU over the pin holes to try to align
the pins with the holes in the socket. When the CPU is properly aligned, it will drop in.

WARNING!

NEVER try to force the CPU into place. If you damage a pin, you will need to buy another upgrade kit.

Carefully align the triangle on

the CPU with the triangle cut
into the CPU socket.

When the CPU pins are

properly aligned, the CPU will
“fall” into place.

7. After the CPU has dropped into the socket, press it down gently to firmly seat it. Gently press down
on the corners of the CPU to confirm that it’s fully seated. Avoid touching any other non-plastic
parts of the CPU.
8. Lower the CPU socket lever.

When the CPU is fully

seated, lower the socket
lever as shown.

12
9. Remove the heat sink from its packaging.

Mounting Posts (4)

Protective plastic cover over

thermal interface material

10. Carefully remove the plastic cover protecting the thermal interface material. Take the plastic cover
all the way off and discard it.

WARNING!

Do not touch the thermal interface material. Touching the thermal interface material can cause air bubbles
that can significant impact the interface performance.

13
11. Grasp the heat sink by its edges and locate the four mounting holes in the motherboard.

Heat sink mounting holes

12. Without touching the thermal interface material, line up the mounting posts with the holes in the
motherboard and lower the heat sink onto the CPU. Ensure that the heat sink cooling fins are
aligned in the same direction as the existing heat sink.

WARNING!

After you mount the heat sink, DO NOT remove it. If you lift the heat sink after the thermal interface material
has made contact with the CPU, you will need to buy a new upgrade kit.

Hold the heat sink as

shown and lower the
four posts into the
mounting holes

e
a nc
p p li
o fa
nt
Fro

14
13. With one hand on the heat sink, lightly tighten a screw at the top of the heat sink. Then, lightly
tighten the bottom screw at the opposite corner. Repeat for the last two screws. DO NOT screw them
all the way down yet.

Lightly tighten the heat sink

Appliance Front screws in the order indicated
by the numbering.
1 3

4 2

Appliance Rear

14. Tighten all four heat sink mounting screws until they stop turning. Do not over torque the screws.
15. Pick up the fan baffle and locate the flap cut out of the top that is bent down 90 degrees. Bend the
flap up until it is even with the top of the fan baffle.

Bend fan baffle flap up until it is even

with the top of the fan baffle.

15
16. Replace the fan baffle, making sure that the sides of the baffle are between the components (on the
right side) and the wire harness (on the left side).

On the right side, make

sure that the fan baffle
edge is between the
heat sink and the
yellow components.

On the left side,

make sure that the
fan baffle is between
the heat sink and the
wire bundle.

17. After installing any other upgrade kit components and reassembling the appliance, verify CPU
installation as described in "Verifying CPU Installation" on page 35.

16
6 Upgrading the Memory
810
1. Remove the 810 top cover to expose the DIMM slots.

Exposed DIMM slots

510
1. Remove the 510 top cover and the air deflector to expose the DIMM slots. Remove the air deflector
by lifting it out of the appliance.

Remove

17
 Exposed DIMM slots.

Important: When upgrading the memory, remember that you must remove all existing memory
and replace it with the new memory from the kit. Install the new memory beginning
with the slot closest to the power supply.

2. To insert a memory module, open the retaining latches on each side of the current module or empty
slot. Gently pull the existing memory from the appliance.

Open this latch,

and the one on
the other side,
to remove the
old module.

18
3. Insert and press the new memory module into place so that the fingers on the long edge of the
module fit into the slot. Once the module is fully seated, close the latch on each side of the slot.
Note Install memory beginning with the slot closest to the power supply.

Close the
latches on
both sides of
the slot after
sliding the
module into
place.

4. If you are installing memory into a 510, you must reinstall the air deflector by completing the
following steps. If you are working on an 810, go to 7 Installing the Pass-Through Card.

Back of the
appliance

Air deflector must

be in this slot.

Power supply wires

must pass through
this opening.

19
5. If you have an SSL accelerator card installed:

Ensure that the

deflector is to the
left of this riser.

6. After installing any other upgrade kit components and reassembling the appliance, verify
the memory installation as described in "Verifying Memory Installation" on page 37.

20
7 Installing the Pass-Through Card
Front of the system

Important:
There are two PCI slots
on the motherboard. The
network adapter cards
Right PCI slot for
attach to the PCI slot that
network adapter cards
is on the right side when
you are facing the back of
the system.

810

Right PCI slot for

network adapter cards

510

21
1. Remove the two screws and the empty I/O slot plate from the back of the system. KEEP THE
SCREWS. You will need them to secure the new card to the back of the system.

Remove these screws and the I/O plate.

2. Plug the fingers on the pass-through card into the Network (right) riser card.

Network adapter
card fingers (the
Fingers on the pass-through card
Network adapter is shown).
card plug into this
notch on the
Network riser card.

3. Plug the fingers of the attached riser card into the right-side PCI slot on the motherboard. The
pass-through card I/O plate lines up with the back of the system.

Fingers on the
attached riser
card plug into
the right-side
PCI slot.

The I-O plate

on the upgrade
card lines up
with the back
of the system.
Rear of the appliance

4. To correct this overlap, insert the card face plate first—raise the rear of the card and align the card
face plate with the opening in the back of the system. Then, lower the card and plug the fingers of the
attached riser card into the right PCI slot on the motherboard.

22
5. Use the screws that you removed in Step 1 to secure the card to the back of the system.

Use these screws to secure the card.

6. Optional: Affix the WAN/LAN adapter label below the network card as shown. Do not affix the
label if it will obscure your serial number sticker.
Two port label placement:

Four port label placement:

23
7. To determine that you successfully installed the card, connect Ethernet cables to the interfaces and
power on the system. On the rear of the appliance, verify the network connectivity LEDs are on.
For the 4-port pass-through card, there are two sets of LEDs.

The interfaces are designated from right to left as 0 through 3. In the above picture, Ethernet cables
are plugged into Interfaces 0 and 1, which lights the LEDs above BP0 (bypass group 0).

8. After installing any other upgrade kit components and reassembling the appliance, verify the
pass-through card installation as described in "Verifying Network Adapter Card Installation" on
page 38.

24
8 Installing the SSL Accelerator Card
Front of the system

Important:
There are two PCI slots
on the motherboard.
The SSL cards attach to Left PCI slot for SSL
the PCI slot that is on Accelerator card
the left side when you
are facing the back of
the system.

810

Left PCI slot for SSL

Accelerator card

510

25
1 Plug the fingers of the SSL Accelerator card into the SSL riser card.

Fingers of the SSL Accelerator

card plug into this notch.

810

This section of the SSL Accelerator card

fingers do not seat into the riser card.

510

26
2 Plug the fingers of the SSL Accelerator card into the left-side PCI slot on the motherboard.
Be careful not to move the black mylar air deflector.
810

Plug the fingers on

the SSL riser card
into the left PCI slot.

Bracket attached to the SSL

Accelerator card is flush with the
inside of the back of the system.

510

Plug the fingers

on the SSL riser
card into the left
PCI slot.

Bracket attached to the SSL Accelerator card is flush

with the inside of the back of the system.
Note: If you are installing the SSL card into a 510, proceed to Step 2a. Otherwise, proceed to
Step 3.

27
2a 510 only. Ensure that the SSL riser does not interfere with the mylar air deflector.
If the air deflector comes loose, see Step 2b. Otherwise, proceed to Step 3.

510

The end of the SSL riser must be on the outside of the mylar air deflector.

28
2b 510 only. If the mylar air deflector becomes misaligned, realign it by inserting the top left corner into
the slot in the fan guard. The bottom-left edge of the air deflector should rest between the
yellow/black wire bundle and the edge of the motherboard.

The left corner of the air deflector

slides into this slot in the fan guard.

510

The bottom-left edge of the air deflector

should rest between the edge of the
motherboard and the yellow/black wire
bundle.

29
3 Align the screw holes on the SSL accelerator card bracket with the back of the system and fasten
them using the screws that came with the SSL accelerator card.

Fasten the bracket of the

SSL Accelerator card to the
back of the system.

4 Reattach the cover of the system, tighten the two screws, and reattach the power cord.

30
9 Upgrading Disk Drives
This section describes how to upgrade the disk drives in a Blue Coat 810 system. You must replace the
disk drives while the system is powered down (called cold swapping).

WARNING!

You cannot hot swap the disk drives. This is because the older disk drives are of a different capacity and mixing
the disk drives can cause data loss.

You must archive your configuration and save it to another system before beginning this procedure.
See "3 Archiving Your Configuration" on page 6 for more information.

Procedure Overview
The following table describes the high-level tasks required to cold swap disk drives in an 810 system:

To...
Archive your configuration.
Remove the existing disk drives.
Insert the new disk drives.
Verify disk drive installation
Upgrade or downgrade to the OS
version that matches your configuration
archive.
Restore the configuration archive.
Go to...
"To create a system configuration archive:" on page 6
"Removing and Replacing Disk Drives" on page 32
"Removing and Replacing Disk Drives" on page 32
"Verifying Hard Disk Drive Installation" on page 41
ProxySG Configuration and Management Guide
"To restore a system configuration:" on page 42

31
Removing and Replacing Disk Drives

1. Press the push tabs on each side of the bezel to release the locked position of the front panel of the
appliance.
2. Swing the front bezel toward you until it tilts down. If the appliance is in an equipment rack, slide
the tray out before tilting the bezel.

Front bezel tilts down Tray slides out

3. There are four disk drive slots. If the appliance has less than four disk drives, the remaining drive
slots must have empty disk drive holders.

Drive Slot 1 Drive Slot 2 Drive Slot 3 Drive Slot 4

(810 only) (810 only) (810 only) (810 only)

Drive Blank Drive Slot 1 Drive Slot 2 Drive Blank

(510 only) (510 only) (510 only) (510 only)

32
4. To remove a drive, press the button on the right side of the drive to release the lever. Gently swing
the lever away from the button until it stops.

Push this button to

release the lever.

Use the lever to pull

the old disk drive out
of the appliance.

5. Pull the lever toward you to slide the drive out of the slot.

6. Repeat steps 1 to 5 for each drive to be replaced.

7. To insert a drive, press the button to release the lever, and use the lever to slide the drive into the slot
until it clicks into place. Finally, close and secure the lever, ensuring that the release button is
engaged again.
8. Close the bezel.
9. Verify hard disk drive installation by following the procedure described in "Verifying Hard Disk
Drive Installation" on page 41.

33
10 Reassembling the Appliance
1. Reattach the appliance cover.
2. Remount the appliance.
3. Reinstall network connections.
4. Power on the appliance by plugging in the power cord.
5. Once powered up, the appliance finds and uses all new components. If all the disk drives are new,
you have a clean, out-of-the-box system that needs to be configured appropriately. For configuration
instructions, refer to the installation guide for your platform.

34
11 Verifying Upgrade Components
After installing the required upgrade components and reassembling the appliance, you must verify
that the components are functioning properly.
This section includes the following topics:
• "Verifying CPU Installation" on page 35
• "Verifying Memory Installation" on page 37
• "Verifying Network Adapter Card Installation" on page 38
• "Verifying and Licensing the SSL Card" on page 40
• "Verifying Hard Disk Drive Installation" on page 41
These instructions assume that you are running SGOS 5.2.3 or later.

Verifying CPU Installation

1. To determine that you have installed the CPU correctly, check the Systems and Disks page in the
Maintenance tab of the Management Console, as shown in the following example.

When correctly installed, the CPUs Installed field displays the additional
CPU.

35
2. To verify that the CPU is functioning properly, check the CPU Monitor statistics in the Advanced page:
a. Select Statistics > Advanced.
b. Select Diagnostics.
c. Select Start the CPU Monitor.
The CPU Monitor page displays.

3. Select CPU Monitor statistics.

Review the CPU statistics displayed at the top of the page.

36
Verifying Memory Installation

1. To verify memory installation, check the Systems and Disks page in the Maintenance tab of the
Management Console, as shown in the following example.

Verify that the Memory Installed field displays the additional memory.

2. You can also get additional details about the installed memory by checking the Show information
about the hardware installed link in the Advanced page.
a. Select Statistics > Advanced.
b. Select Diagnostics.
c. Select Show information about the hardware installed.
The Hardware Information page displays.
3. Review the RAM information to verify the additional memory.

37
Verifying Network Adapter Card Installation
1. To determine that you have installed the network adapter card correctly, check the Adapters setting in
the Management Console:
a. In your Web browser, enter the appliance URL and click the Management Console link.
b. From the Configuration tab, select Network > Adapters.
c. In the Adapters section, select the appropriate adapter from the Adapters drop-down list—if
you have installed your network adapter card successfully, the adapter slot image appears. If
the installation was not successful, the adapter slot image indicates “EMPTY.”

Upon successful installation, the adapter image displays.

2. (Optional) Set the pass-through card bridging mode.

If the upgrade kit included a programmable pass-through card, the Edit Bridge dialog (in the
Management Console) displays a Mode option that allows you to specify the card behavior.
The following programmable adapter modes are available:
❑ Disabled—Disables the bridge and allows the adapter ports to be reused as NICs or as part of
another bridge.
❑ Fail Open—If the SG appliance fails, all traffic passes through the bridge so clients can still receive
data.
❑ Fail Closed—If the SG appliance fails, all traffic is blocked and service is interrupted. This mode
provides the same functionality as a user-configured software bridge.

38
3. To configure the function of the programmable adapter:
a. Select Configuration > Network > Adapters > Bridges.
b. In the Bridges section, select the bridge you want to configure.
c. Click Edit. The Edit Bridge dialog displays.
d. Select the desired mode from the Mode drop-down list.

d.

4. e. Click OK to save your changes and close the Edit Bridge dialog.
f. Click Apply to commit the changes.

39
Verifying and Licensing the SSL Card

1. Use the Management Console to verify that you have correctly installed the SSL Accelerator card.
a. In your Web browser, enter the appliance URL and click the Management Console link.
b. Select Maintenance > System and Disks > SSL Cards. If you have successfully installed the SSL
Accelerator card, the following screen displays:

Note: The text above is an example. Your card information may differ.
2. Before you can use the SSL Accelerator card, you must activate your SSL license (sold separately). See
"Activating the SSL and Upgrade Licenses" on page 42 for more information.

40
Verifying Hard Disk Drive Installation

To verify that you have successfully installed the new disk drives, complete the following steps:
a. In your Web browser, enter the appliance URL and click the Management Console link.
b. Select Maintenance > System and Disks >Summary.
c. The Summary tab lists the total number of disk drives installed. Verify that the number listed
matches the number of disk drives physically installed in your appliance.

41
12 Completing the Upgrade
Restoring Your Configuration Archive
After replacing all of the disk drives, you must upgrade or downgrade the software so that it matches
the version used to create your configuration archive. Then, you must restore the archive.
To restore a system configuration:
1. Open the Management Console.
2. Select Configuration > General > Archive.
3. The Archive Configuration tab displays.
4. In the Install Configuration section, browse to the location of the file and highlight it.
5. Click Install.
The configuration is installed, and the results screen displays.

Activating the SSL and Upgrade Licenses

After installing your upgrade components, you must activate your SSL and upgrade licenses. When
you purchased the upgrade kit, you received an e-mail that includes your license activation codes.
To activate your licenses, go to the Blue Coat Licensing Portal Web site and follow the directions in
the e-mail you received when you purchased the license.

Affixing the Upgrade Sticker

Affix the upgrade sticker (included in the upgrade kit) to the unit. The upgrade sticker indicates that
the unit has been upgraded to the specified level (for example, “Upgraded to SG810-20”). The sticker
should be placed near the existing product label on the bottom the chassis.

42
Contact Information
Blue Coat Systems Inc.
420 North Mary Ave
Sunnyvale, CA 94085-4121
http://www.bluecoat.com/support/contact.html
bcs.info@bluecoat.com
http://www.bluecoat.com

For concerns or feedback about the documentation: documentation@bluecoat.com

Document Number: 231-02932
Revision Number: E.0
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of Blue Coat Systems, Inc. and CacheFlow®, Blue Coat®, Accelerating The Internet®, ProxySG®, WinProxy®, AccessNow®, Ositis®,
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the Cerberian and Permeo logos are registered trademarks of Blue Coat Systems, Inc. All other trademarks contained in this
document and in the Software are the property of their respective owners.
BLUE COAT SYSTEMS, INC. DISCLAIMS ALL WARRANTIES, CONDITIONS OR OTHER TERMS, EXPRESS OR IMPLIED,
STATUTORY OR OTHERWISE, ON SOFTWARE AND DOCUMENTATION FURNISHED HEREUNDER INCLUDING WITHOUT
LIMITATION THE WARRANTIES OF DESIGN, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE AND
NONINFRINGEMENT. IN NO EVENT SHALL BLUE COAT SYSTEMS, INC., ITS SUPPLIERS OR ITS LICENSORS BE LIABLE FOR
ANY DAMAGES, WHETHER ARISING IN TORT, CONTRACT OR ANY OTHER LEGAL THEORY EVEN IF BLUE COAT
SYSTEMS, INC. HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

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