Robene A.

Caracta
Home Add.: 10 Boardwalk St. Park Place Village,
Cainta, Rizal
Telephone: 477-36-08
Mobile no.: 09161383247
Email: robenecaracta@gmail.com

Personal Information:

Birthdate: May 06, 1991

Birthplace: Sampaloc, Manila
Nationality: Filipino
Language: Filipino, English
Civil Status: Single
Religion: Born Again Christian

Educational Background:

College: Don Bosco Technical College

736 General Kalentong St. Mandaluyong City
B.S. Information Technology, 2009-2013

High School: Claret School of Quezon City, 2005-2009 Mahinhin

Street, U.P. Village, Diliman, Quezon City

Elementary: Claret School of Quezon City, 1996-2004 Mahinhin

Street, U.P. Village, Diliman, Quezon City (Honors
Class)

Work Experience:

IT Specialist February 14 2017 - Present

Sterling Global Call Center Ortigas Center, Pasig City
Key Responsibilities:
 End-user Support with IT related problems
 Monthly Inventory of Assets
 Management of users and Policies in Active Directory
 Software and Hardware deployment/installation
  Monitoring Kerio Control Firewall
 Network Cabling and Maintenance

Desktop Support August 2016 – January 10, 2017

First Datacorp Makati City, Philippines
Key Responsibilities:
  Installation and Deployment of Microsoft Office 365 to CEAP schools
 Basic Troubleshooting of Microsoft Office 365
 Assuring quality to the users while installing (no errors, no data will be lost)

Inside Sales/Warehouse Admin April 2014 – January 15, 2016

Gexpro Asia Pte. Ltd. Philippine Branch Pasay City, Philippines
Key Responsibilities:
(Inside Sales)
 Source new sales opportunities through inbound lead follow-up and outbound
 cold calls and emails
  Understand customer needs and requirements
 Route qualified opportunities to the appropriate sales executives for
 further development and closure
 Close sales and achieve quarterly quotas
  Research accounts, identify key players and generate interest
 Maintain and expand your database of prospects within your assigned territory

(Warehouse Admin)
  Co-ordination, organization, administration of all stock
 Administration of stock movements from all locations to ensure they are
 recorded accurately and are presentable for inventory integrity
 Report on the control of the order picking/goods in/ goods out operations to
 ensure their accuracy with the minimum of handling damage
 Ensure failures, deliveries and stock movement is processed
 Ensure inbound/outbound paperwork is completed promptly and accurately

Wall to Wall team October 29-November 26 2013 AMTI

(Accent Micro Technologies Inc,) Pasig City, Philippines
Deployed at IBM Eastwood/UP Technohub
Key Responsibilities:
 To encode all specified information of company supplied gadgets every employee is
using
 On-the-Job Trainee April-July 2012
Pasig River Rehabilitation Commission Quezon Ave. Quezon City Philippines
MIS department
5 floor Triumph Building
Key Responsibilities:
 Attend to technical problems employees are experiencing with their computer
 Do routine check-ups on Server and all employee computer
  Format and set-up newly acquired desktops, laptops, printer
 Write reports based on unresolved technical problems dealing with the server
and employee desktop

References:

  Elizabeth Ongsangsoy, High School Principal, Claret School of Quezon City

 Cynthia Babas, Filipino Teacher, Claret School of Quezon City
 Engr. Gerald Poblador, Gexpro Country Manager
 Jose Leonardo Medina, Team Lead, First Datacorp
 Jobert Cabrera, Immediate Superior, Sterling Global Call Center

Skills:

 Knowledgeable in using Photoshop CS5

 Knowledgeable in using Microsoft Office
 Basic Knowledge in Active Directory
  Knowledgeable in using Windows, Macintosh and Linux OS
 Can work independently with minimum supervision or in groups
 Knowledgeable in computer hardware and software troubleshooting
 Knowledgeable in computer deployment and setup