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Passenger Services

Conference Resolutions Manual


Part I
Effective 1 June 2018—31 May 2019

International Air Transport Association


Montreal—Geneva 38th Edition
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Passenger Services Conference Resolutions Manual


Part I, 38th Edition
Material No.: 9096-38
ISBN 978-92-9229-562-2
© 2018 International Air Transport Association. All rights reserved.
Montreal—Geneva
TABLE OF CONTENTS
(for the Alphabetical Index by Subject Matter, see page 1355)

Page

Preface ................................................................................................................................................................................... ix

Introduction ........................................................................................................................................................................ xvii

Resolution
Number

001 Permanent Effectiveness Resolution .......................................................................................................... 1


001pg Use of Three-Letter Designators ................................................................................................................. 8
004 Applicability of Resolutions and Recommended Practices .........................................................................8
004a Restriction of Applicability of Resolutions ................................................................................................... 9
006 Government Approvals ............................................................................................................................... 9
007 Resolution Prefixes ................................................................................................................................... 10
008 Adjustment of Effectiveness Dates ........................................................................................................... 10
008a Extension of Expiry Date ........................................................................................................................... 11
009 Passenger Standards Governance ........................................................................................................... 11
200g Filing of Government Requirements and Authorisations ..........................................................................31
663 Interline Billing ........................................................................................................................................... 34
7002 Acceptance and Carriage of Passengers Requiring Special Assistance ..................................................34
701 Inadmissible Passengers and Deportees ................................................................................................. 42
705 Passenger Experience Management Group ............................................................................................. 43
708 Use of Standard Operational Messages ................................................................................................... 45
709 Baggage Transfer Message (BTM) ........................................................................................................... 45
722 Ticket–General Procedures and Definitions ............................................................................................. 46
722c Ticket Support Documents/Boarding Passes–Version 2 (ATB2) ..............................................................63
722e Ticket Support Documents/Boarding Pass Technical Specification .......................................................115
722f Ticket—Airline ......................................................................................................................................... 122
722g Ticket—Neutral ........................................................................................................................................ 192
722h Ticket—Ground Handling ........................................................................................................................ 202
723 Coupon Sequence and Use .................................................................................................................... 211
7242 Ticket Notices .......................................................................................................................................... 211
725 Electronic Miscellaneous Document (EMD)—General Procedures and Definitions ...............................215
725f Electronic Miscellaneous Document—Airline .......................................................................................... 221
725g Electronic Miscellaneous Document—Neutral ........................................................................................ 234
725h Electronic Miscellaneous Document—Ground Handling ........................................................................243
727a Collection of Reservation Change Fees ................................................................................................. 252
728 Code Designators for Passenger Ticket ................................................................................................. 253
735 Period of Validity ..................................................................................................................................... 262
735a Extension of Ticket Validity ..................................................................................................................... 263
735b Waiver of Minimum Stay Requirement ................................................................................................... 264
735c Rerouting and Refund in Case of Death ................................................................................................. 265
735d Involuntary Change of Carrier, Routing, Class or Type of Fare .............................................................266
735f Involuntary Change of Routing of Charter Passengers to Scheduled Service .......................................271

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Passenger Services Conference Resolutions Manual

Resolution
Number Page
736 Voluntary Changes to Tickets and Miscellaneous Documents ...............................................................272
737 Refunds ................................................................................................................................................... 273
739 Baggage Security Control ....................................................................................................................... 275
740 Form of Interline Baggage Tag ............................................................................................................... 276
741 Passenger Name and Address Label ..................................................................................................... 311
743 Found and Unclaimed Checked Baggage .............................................................................................. 311
743a Forwarding Mishandled Baggage ........................................................................................................... 332
743b Baggage Identification Chart ................................................................................................................... 333
744 Local Baggage Committees .................................................................................................................... 336
745 Dangerous Goods in Passengers Baggage ............................................................................................ 342
745a Acceptance of Firearms and Other Weapons and Small Calibre Ammunition .......................................343
745b2 Acceptance of Power Driven Wheelchairs or Other Battery Powered Mobility Aids as Checked
Baggage .................................................................................................................................................. 343
746 Pooling of Baggage ................................................................................................................................. 346
750 BSP Data Interchange Specifications ..................................................................................................... 346
751 Use of the 10 Digit Licence Plate ............................................................................................................ 347
752 Electronic Baggage Claim Receipt ......................................................................................................... 347
753 Baggage Tracking ................................................................................................................................... 348
754 Profiles of Interline Baggage Claims and Proof of Fault for Baggage Prorates .....................................349
760 Resolution Governing Use of Reservations Interline Message Procedures—Passenger (AIRIMP) ......352
760a Changes to Reservations Interline Message Procedures—Passenger (AIRIMP) ..................................353
761 Flight Numbers ........................................................................................................................................ 354
762 Airline Designators .................................................................................................................................. 354
763 Location Identifiers .................................................................................................................................. 358
764 Arrival and Departure Times ................................................................................................................... 361
765 Interline Connecting Time Intervals—Passenger and Checked Baggage ..............................................361
766 Interline Passenger Reservations Procedure ......................................................................................... 363
767 Assignment of Airline Accounting Codes and Airline Prefixes ................................................................371
769 Baggage Tag Issuer Codes (BTIC) ......................................................................................................... 375
780 Form of Interline Traffic Agreement—Passenger ...................................................................................379
780a Form of Interline Baggage Handling Agreement to/from Members' Charter/Scheduled Flights .............389
780b Passenger Interline Service Charge ....................................................................................................... 393
780c Passenger Interline Service Charge for non-IATA Carriers ....................................................................393
780d Passenger Interline Service Charge—United States ..............................................................................394
780e IATA Interline Traffic Participation Agreement—Passenger ...................................................................396
781b Fraud Related to Electronic Documents ................................................................................................. 405
782 Means of Payment .................................................................................................................................. 406
783 Passenger and Airport Data Interchange Standards Board ...................................................................406
785 Collection of Government or Airport Imposed Taxes/Fees/Charges ......................................................409
7871 Enhanced Airline Distribution .................................................................................................................. 410
788 Interline Recognition of Free and Reduced Fare or Rate Transportation ...............................................415
789 Responsibility for Travel at the Correct Fare .......................................................................................... 418
789a Responsibility for Handling Functions ..................................................................................................... 419
791 Specifications for Airline Industry Integrated Circuit Card (ICC)—Version 03 ........................................419
792 Bar Coded Boarding Pass (BCBP)—Version 6 ...................................................................................... 437
797 One Order ............................................................................................................................................... 451
798a Handling Disruptive/Unruly Passengers .................................................................................................. 453

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Table of Contents

Recommended
Practice
Number Page
2725i* Through/Change of Gauge Flight for EMD-A .......................................................................................... 455
1008 Glossary of Commonly Used Air Passenger Terms ...............................................................................457
1690 Aircraft and Airport Services Standards and Procedures .......................................................................465
1690a IATA Ground Operations Manual (IGOM) ............................................................................................... 465
1690b Baggage Reference Manual Standards and Procedures .......................................................................466
1700a Expectant Mothers and New-Born Babies .............................................................................................. 466
1700b2 Carriage of Passengers with Reduced Mobility and Escorts Requirement ............................................467
1700c2 Seat Assignment for Passengers with Reduced Mobility and for Escorts ..............................................469
1700d2 Passengers with Reduced Mobility Group Travel ...................................................................................470
1700e2 Publication in Airline Guides of Rates and Conditions Related to Travel of Passengers
with Reduced Mobility ............................................................................................................................. 470
1701 End to End Passenger Process .............................................................................................................. 471
1701a Passenger Data Harmonization .............................................................................................................. 474
1701d Self Service Electronic Document Check ............................................................................................... 475
1701f Self Service Baggage Check-In .............................................................................................................. 479
1701h Security Checkpoint Access and Egress ................................................................................................ 483
1701j Automated and Self-Service Flight Rebooking for Irregular Operations .................................................487
1701k Self Boarding ........................................................................................................................................... 491
1701l International Traveler Scheme ................................................................................................................ 494
1701m Self-Service Baggage Recovery ............................................................................................................. 496
1702 Information on Airport Passenger Service Charges ................................................................................499
1703 Standardisation of Cabin Door Designators ............................................................................................ 499
1704 Office Function Designators for Passenger and Baggage Handling ......................................................500
1705 Standardisation of Traffic Handling Message Texts ...............................................................................501
1706 Functional Specification for Standard Departure Control System ..........................................................501
1706a Functional Specification for Passenger Self-Service Systems ...............................................................506
1706b Data Interchange for Passenger and Aircraft Handling ..........................................................................512
1706c Common Use Self Service (CUSS) ........................................................................................................ 512
1706d Non-ATB Document Specifications for Common Use Self Service (CUSS) Kiosks ...............................519
1706e Paper Specifications—Documents to be Printed by a General Purpose Printer (GPP)
in a Common Use Self-Service (CUSS) Kiosk .......................................................................................520
1706f Functional Specification for CUSS User Interface ..................................................................................521
1707 Standard Symbols for Description of Standard Message Formats .........................................................524
1707a Data Field Dictionary for DCS Passenger Messages .............................................................................526
1707b Data Element Directory for DCS Passenger Messages .........................................................................530
1708 Passenger Name List (PNL) and Additions and Deletions List (ADL) ....................................................559
1708a2 Passenger Assistance List (PAL) and Change Assistance List (CAL) ...................................................605
1709 Request List Message (RQL) .................................................................................................................. 615
1710 Standardisation of Seat Designators ...................................................................................................... 617
1711 Seats Protected Message (SPM) ............................................................................................................ 618
1712 Seats Occupied Message (SOM) ........................................................................................................... 622
1713 Space Available List (SAL) ..................................................................................................................... 626
1714 Industry Discount Message (IDM) ........................................................................................................... 630
1715 Passenger Service Message (PSM) ....................................................................................................... 633
1716 Passenger Information List (PIL) ............................................................................................................ 640
1717 Teletype Passenger Manifest (TPM) ...................................................................................................... 645
1717a PAXLST Message ................................................................................................................................... 648

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Passenger Services Conference Resolutions Manual

Recommended
Practice
Number Page
1718 Passenger Transfer Message (PTM) ...................................................................................................... 649
1719 Passenger Final Sales Message (PFS) .................................................................................................. 654
1719a Frequent Traveller List (FTL) .................................................................................................................. 664
1719b Passenger Reconcile List (PRL) ............................................................................................................. 670
1719c Electronic Ticket List (ETL) ..................................................................................................................... 680
1719d Ticketless Product List (TPL) .................................................................................................................. 687
1719e Additional Service List (ASL) .................................................................................................................. 692
1720 Seat Assignment Parameters ................................................................................................................. 696
1720a Standard Thirteen-Digit Numbering System for Traffic Documents ........................................................697
1721 Netting for Exchange/Reissue Transactions ........................................................................................... 706
1722f ATB2 Quality Assurance ......................................................................................................................... 710
1722z Inhibit Ticketing for Security Reasons ..................................................................................................... 711
1723 Automated Tax Data ............................................................................................................................... 712
1725 EMD Tax Collection Following an Upgrade ............................................................................................ 712
1728 Reservations and Ticket Coding Directory .............................................................................................. 713
1735 Planned Schedule Changes .................................................................................................................... 714
1738 Application for Ship's Crew Fares ........................................................................................................... 716
1739 Passenger/Baggage Reconciliation Procedures .....................................................................................718
1740a Baggage Tag Media Quality Guidelines ................................................................................................. 727
1740b Licence Plate Fallback Sortation Tag ..................................................................................................... 733
1740c Radio Frequency Identification (RFID) Specifications for Interline Baggage ..........................................736
1740d Read and Sortation Rate in Baggage Handling Systems .......................................................................748
1740e Baggage Taken in Error—Notice to Passengers ....................................................................................754
1741 Passenger and Baggage Conformance Services ...................................................................................755
1743a Tracing Procedure for Missing Checked Baggage .................................................................................756
1743b Tracing Unchecked Baggage and Handling Damage to Checked and Unchecked Baggage ................761
1743c Exchange of Information on Interline Baggage Tagging Errors ..............................................................763
1743d Baggage Theft, Pilferage and Fraudulent Claim Prevention ..................................................................763
1743e Baggage Irregularity Report .................................................................................................................... 766
1744 Local Baggage Committee Bylaws, Terms of Reference and Operating Rules .....................................767
1745 Baggage Information Messages ............................................................................................................. 771
1746 Baggage System Interface (BSI) ............................................................................................................ 885
1747 Passengers' Electronic Equipment ......................................................................................................... 888
1748 Baggage Construction Standards ........................................................................................................... 889
17492 Carriage of Carry-on Baggage ................................................................................................................ 891
1750 Handling of Security Removed Items ...................................................................................................... 894
1751 Interline Baggage Claim .......................................................................................................................... 894
1752 Numeric Location Codes ......................................................................................................................... 896
1752a Reliability and Integrity of Baggage Messaging ...................................................................................... 897
1753 Interline Handling Procedure for Unaccompanied Minors ......................................................................899
1754 Form and Function of the Electronic Baggage Tag (EBT) ......................................................................902
1755 Baggage Logistics and Conformance Event Services ............................................................................904
1756 Use of Beacon Infrastructure .................................................................................................................. 905
1757 Lost and Found Property Items Categories ............................................................................................ 905
1761a Guidelines for the Allocation of Airport Slots .......................................................................................... 906
1761b Form of Exchange of Schedule Information ............................................................................................ 906
1764 Reservations Verification ........................................................................................................................ 907
1766 Publication of Reservations Information ................................................................................................. 907

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Table of Contents

Recommended
Practice
Number Page
1767 Quality Control ........................................................................................................................................ 908
1767a Quality Control for Interline Messages .................................................................................................... 910
1768 Standard Reservations Telephone Conversations .................................................................................910
1768a Mandatory Fare Quote & Enforced Ticket Time Limit .............................................................................912
1769 Emergency/Strike Situation ..................................................................................................................... 913
1770 Code of Reservations Ethics ................................................................................................................... 914
1771 Sell and Report or Free Sale Agreements .............................................................................................. 915
1772 Passenger Sales Agent Location Identification .......................................................................................917
1773a Radio Frequency Identification (RFID) Specifications for Inflight Catering Equipment
Management ........................................................................................................................................... 918
1773b Standard Inflight Catering Agreement ..................................................................................................... 927
1774 Protection of Privacy and Processing of Personal Data Used in International Air Transport
of Passengers and Cargo ....................................................................................................................... 960
1775 Hotel Accommodation, Meals and Surface Transport Multilateral Agreement .......................................962
1776 Seamless Connectivity ............................................................................................................................ 964
1776a Seamless Availability and Selective Query ............................................................................................. 969
1777 Online Married Segment Control ............................................................................................................ 971
1777a Interline Married Segment Control .......................................................................................................... 980
1778 Automated Block Space Interface ......................................................................................................... 1033
1779 Journey Data ......................................................................................................................................... 1038
1780e IATA Intermodal Interline Traffic Agreement—Passenger ....................................................................1039
1780f IATA Interline Traffic Agreement for Enhanced Distribution Capability—Passenger ...........................1049
1781 Smoking in Aircraft ................................................................................................................................ 1058
1782 Enhanced Availability Data ................................................................................................................... 1058
1783 Interactive Passive Validation ............................................................................................................... 1061
1784 Structured Domain Names .................................................................................................................... 1066
1785 Public Information Systems and Standards .......................................................................................... 1067
1786 Passenger Distribution Lifecycle ........................................................................................................... 1072
1787 Reservations Procedures for Free and Reduced Rate Transportation .................................................1080
1788 Ticketing and Baggage Regulations for Free and Reduced Transportation .........................................1080
1788a Procedure for Passengers Travelling on Space Available Basis ..........................................................1083
1789 Automated Boarding Control ................................................................................................................. 1084
1790 Additional Services ................................................................................................................................ 1090
1790a Online Sales of Additional Services in Interline Scenarios ...................................................................1092
1790b Reservations Procedures for Chargeable Ancillary Services (Bilateral) ...............................................1095
1790c Reservation Procedures for Chargeable Baggage Related Services and Service Reference
Number ................................................................................................................................................. 1143
1791 Standard Specifications for Airline Issued Credit Cards .......................................................................1156
1791b Standardised Format for Financial Transaction Messages ...................................................................1162
1791d Payment Card Industry Data Security Standards (PCI DSS) Compliance ...........................................1184
1792 Standards Irregularity Notice (SIN) ....................................................................................................... 1187
1793 Standardisation of Paper Sizes for Various Passenger Handling Forms .............................................1189
1794 Carriage of Prohibited Wildlife and Related Products by Passenger ...................................................1190
1795 Guidelines for the Establishment of Airline Operators Committees ......................................................1191
1796 Town Versus Airport Terminal .............................................................................................................. 1194

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Passenger Services Conference Resolutions Manual

Recommended
Practice
Number Page
1797 Common Use Passenger Processing Systems (CUPPS) ....................................................................1194
1797a Aviation Information Data Exchange (AIDX) ......................................................................................... 1201
1797c Management Information Systems Interface ........................................................................................ 1206
1798 Contact of Air Passengers Exposed to a Health Hazard ......................................................................1225
17992 Denied Boarding Compensation ........................................................................................................... 1226
1800 Automated Baggage Handling Based on the IATA Licence Plate Concept .........................................1227

Effectiveness Status of Resolutions and Recommended Practices .........................................................................1275

List of Conferences, Committees and Meetings .......................................................................................................... 1333

Numerical Index .............................................................................................................................................................. 1345

Index of Resolutions and Recommended Practices by Responsible Committee ....................................................1351

Alphabetical Index by Subject Matter ........................................................................................................................... 1355

IATA Strategic Partners .................................................................................................................................................. SP-1

1
This passenger service Resolution or Recommended Practice is submitted to the U.S. Department of Transportation for
approval, or approval and antitrust immunity.

2
This passenger service Resolution or Recommended Practice is submitted to the U.S. Department of Transportation for
review and appropriate action before declarations of effectiveness by IATA and implementation by carriers.

viii 38TH EDITION, JUNE 2018