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A Communication C Letters
i Components of communication i Types of letter
ii Types of communication  Full block
 Upward  Modified block
 Downward ii Punctuation types
 Horizontal  Mixed
 AIDA  Open
 Purposes of non-verbal iii Types of recommendation letter
communication  Solicited
(1) Reinforcement  Unsolicited
(2) Modification
(3) Substitution D Memo
(4) Regulation
iii Skills i Four parts of memo
 Speaking  To
 Writing  From
 Reading  Date
 Listening  Subject
(1) Bad listening habits
(2) Audience benefits
(a) Extrinsic rewards
(b) Intrinsic rewards
 Persuasive messages
(1) Primary purpose
(2) Secondary purpose
(3) Maslow’s theory (5 rungs)

B CV and Resume
i Solicited/unsolicited
ii Cover letter
 Aims
iii Five parts of resume

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E Report writing F Meeting
i Types of report (formality) i Agenda
 Informal report  Formal
 Formal report  Informal
ii Types of report (category) ii Memo
 Feasibility report iii Minutes of meeting
 Recommendation report  Formal
 Problem solving report  Informal
 Yardstick report
 Progress report G Quotations
iii Types of report (frequency) H Tenders
 Periodic report
 Special report i PPRA rules
iv Types of report (reader-writer ii Procurement
relationship) iii Contracts
 Professional report
 Independent report I Ethics
 Administrative report
i Engineering ethics
 Informal report
 Code
(1) Memos
 Rights of engineer
(2) Letter
ii Work ethics
(3) Fill-in report forms
 Whistle blowing
(4) Agendas and minutes of
 Bribery
meeting
(1) Moral guidelines
v Patterns of report
 Employee rights
 Direct
 Discrimination
 Indirect
(1) Age discrimination
vi Aspects of report
(2) Sexual harassment
 Formality
(3) Quid pro quo harassment
 Function
 Physical factor
(1) Memorandum report
(2) Letter report
(3) Email report
vii Parts of report
 Preliminary parts
(1) Title page
(2) Transmittal message
(3) Table of content
(4) List of illustration
(5) Executive summary
(6) Title fly
(7) Executive summary
 Report body

Course outline | Business Communications & Ethics