CHAPTER 1

INTRODUCTION

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1.0 Organization Overview:
Bank Asia began its journey on the 27th of November 1999 with the inauguration of the
bank’s Corporate Office at the Rang’s Bhaban. The overwhelming public response has
enabled the Bank to keep up the plan of expanding its network. The opening of the Principal
Office was the big leap forward and successively the opening of Gulshan and Chittagong
Branch expanded the horizon of Bank Asia to bring its services to the valued clients more
effectively.

Bank Asia conducts all types of commercial banking activities. The core business of the bank
comprises of import, export, working capital finance and corporate finance. The bank is also
rendering personal credit, services related to local and foreign remittances. The “Personal
Credit” scheme of the bank, which is designed to help the fixed income group in raising
standard of living is competitively priced and has been widely appreciated by the customers.
The bank’s strategy is to gradually cover the total arena of banking. The objectives of Bank
Asia are to provide high quality service to its customers, to participate in the growth and
expansion of our national economy, to set high standards of integrity, to bring total
satisfaction to our clients, shareholders and employees, and to become the most sought after
bank in the country, rendering technology driven innovative services by the dedicated team
of professionals.

Bank Asia came into the headlines and attention of everyone when it acquired the operation
of Bank of Nova Scotia, a Canadian Bank. This is the first time that a local private bank
acquired any operation of a foreign bank in Bangladesh. The breakthrough was possible for
some visionary decision-makers and also dedicated team of professionals who are constantly
putting all their best efforts to establish the bank as one of the leading concern in the industry.

1.1 Origin of the report:

Present world is changing rapidly to face the challenge of the competitive free market
economy. To keep pace with the trend banks need executive with modern knowledge. After
complete the BBA course, I am assigned to write a report (which is known as internship) on
the experience that I gain three months long orientation in the different departments of
Uposhahor branch of Bank Asia Limited.

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1.2 Background of the study:
I have tried to prepare the report in such a way that it reflects what I learn during the
orientation period. I tried to clarify my experience with practical knowledge on overall
banking activities.

1.3 Objectives of the Report:

 The primary objective in this research paper is to fulfill the partial requirement in the
Bachelor of Business Administration (BBA) degree.
 Besides fulfilling the degree requirement, this internship report intends to cover a
comprehensive analysis of banking activities of Uposhahor Branch of Bank Asia.
 The report is aimed at studying and understanding the various products offered by the
Bank’s each Department to its clients as well as the several activities carried out to
achieve the departmental objectives.
 In addition, the report also studies how Bank Asia, Uposhahor Branch is maintaining
growth in overall banking activities.
 To comply with the entire branch banking procedure.
 Finally, this internship report also aims to analyze the performance of the branch as well
as Bank Asia Limited as a whole.

1.4 Scope of the study:

Bank Asia limited is one of the leading banks in Bangladesh. The scope of the study is
limited to the Uposhahor Branch only. The report covers the organizational structure,
background, banking activities, functions and the performance of the branch. I mentioned
about the government rules and regulations on different banking activities.

1.5 Methodology of the study:

Certain methods and techniques were utilized to collect data for this report. Both primary and
secondary sources were chosen as effective means of collecting data relevant for this report.

Interview was the basic technique that was employed to collect primary data from people
within the organization. For the procedure of different banking operations, I had observed the
operations and worked with the officers at the same time. I had interviewed the Bank Asia
Officials for getting more information.

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On the other hand, secondary sources were used to collect data regarding the company’s
performance since its inception. Publications and database within the organization helped me
to gather data not only about the organization. In addition, further more the secondary
sources of information are the different annual report kept in the banks.

1.6 Limitations of the study:

This report may have some incompleteness due to some of the limitations I encountered
while completing it, that are mentioned below:

 One major limitation was the time constraint as every department has many activities.
This report could have been prepared in a much broader and extensive manner with
more time and space availability.
 Some essential data could not be gathered because of confidentiality concerns.
 I was not able to visit the different branches of Bank Asia and had to depend on the
Uposhahor Branch for all the information regarding overall banking.
 Another limitation was that the information gathered could not be verified for
accuracy.

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 CHAPTER 2
Banking Sector of
Bangladesh

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 2.0 Introduction:
Banking sector of Bangladesh is one of the major sectors, which contributes significantly
to the national economy. The sector comprises a number of banks in various categories.
Considering ownership the sector can be classified in to four major categories - such as
Nationalized Commercial Banks (NCBs), Specialized Banks (SPBs), Private Commercial
Banks (PCBs), and Trans-National Banks (TNBs) (Islam, 2001).
The commercial banking system put on vital role in Bangladesh's financial sector.
Bangladesh Bank is the Central Bank of Bangladesh and the principal regulator of the
sector. Bangladesh have total of 55 states owned, private, foreign and specialize Banks.
The banking system consists of four state-owned commercial banks, 31 private
commercial banks, 10 specialized development banks, and 10 foreign commercial banks.
The Nobel Prize for Grameen Bank is a specialized micro-finance institution, the concept
of microcredit revolution and a major contribution to poverty alleviation and
empowerment of women in Bangladesh. Structure of the banking sector by the type of
banks is shown in table below:

Bank Types Number Number Total % of Assets % of

of Banks Of Assets Deposit Deposi
Branches t
National Commercial 8 3684 9860.2 35.7 854.1 40.2
Bank
Government owned 10 1354 287.3 9.6 100.2 5.4
Private commercial 40 2076 1847.8 56.7 1005.5 71.3
Banks
Foreign Commercial 12 54 295.9 18.5 150.8 9.1
Banks
Total 70 7168 12291.2 120.2 3467.8 126.00
Banking System Structure (Billion in Taka)

2.1 Historical Background:

After the independence, banking industry in Bangladesh started its journey with 6
nationalized commercialized banks, 2state owned specialized banks and 3 foreign Banks.
In the 1980s banking industry achieved significant expansion with the entrance of private
banks. Now, banking sector in Bangladesh is primarily of two types:
A. Schedule Bank
B. Non-schedule Bank

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A) Scheduled Bank: The banks which get license to operate under Bank Company Act,
1991 (Amended in 2003) are termed as Scheduled Bank. State-owned commercial banks,
private commercial banks, Islamic commercial banks, foreign commercial banks and some
specialized banks are Scheduled Bank.

B) Non-Scheduled Bank: The banks which are established for special and definite
objective and operate under the acts that are enacted for meeting up those objectives are
termed as Non-Scheduled Bank. These banks cannot perform all functions as like as
scheduled banks. Grameen Bank, Probashi Kallyan Bank, Karmasangsthan Bank, Progoti
Co-operative Land Development Bank Limited (Progoti Bank) and Answer VDP Unnayan
Bank are Non-Scheduled Bank.

2.2 List of Banks in Bangladesh:

A. Central Bank
B. State- owned Commercial Banks
C. Private Commercial Banks
D. Foreign Commercial Banks
E. Specialized Development Banks

A) Central Bank:
♦ Bangladesh Bank

B) State-owned Commercial Banks:

♦ Sonali Bank Limited

♦ Rupali Bank Limited
♦ Agroni Bank Limited
♦ Janota Bank Limited

C) Private Commercial Banks:

♦ Modhumoti Bank Limited
♦ Mutual Trust Bank Limited
♦ BRAC Bank Limited
♦ Eastern Bank Limited
♦ Dutch Bangla Bank Limited
♦ Dhaka Bank limited

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 ♦ Islami Bank Bangladesh Limited
♦ Uttara Bank Limited
♦ Pubali Bank Limited
♦ IFIC Bank Limited
♦ The City Bank Limited
♦ NCC Bank Limited
♦ Prime Bank Limited
♦ Southeast Bank Limited
♦ Al-Arafah Islami Bank Limited
♦ Social Islami Bank Limited
♦ Standard Bank Limited
♦ One Bank Limited
♦ Exim Bank Limited
♦ Bangladesh Commerce Bank Limited
♦ The Premier Bank Limited
♦ Bank Asia Limited
♦ Trust Bank Limited
♦ Shahjalal Islami Bank Limited
♦ Jamuna Bank Limited
♦ ICB Islami Bank
♦ AB Bank
♦ AB Bank
♦ Mercantile Bank Limited

D) Foreign Commercial Banks:

♦ City Bank
♦ HSBC
♦ Standard Chartered Bank
♦ Commercial Bank of Ceylon
♦ State Bank of India
♦ Habib Bank Limited
♦ National Bank of Pakistan
♦ Woori Bank
♦ Bank Al-Falah
♦ ICICI Bank

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 E) Specialized Development Banks:

♦ Bangladeshi Krishi Bank

♦ Rajshahi Krishi Unnayan Bank
♦ Progoti Co-operative Land Mortgage Bank Limited
♦ Grameen Bank
♦ The Dhaka Mercantile Co-operative Bank Limited (DMCBL)
♦ Bangladesh Development Bank Limited
♦ Bangladesh Somobay Bank Limited (Cooperative Bank)
♦ Ansar VDP Unnyan Bank
♦ Basic Bank Limited
♦ Karmasangstan Bank

2.3 Function of Commercial Banks of Bangladesh:

Function of
Commercial Banks of
Bangladesh

Receiving Advancing
Deposit Loans

Current Saving Fixed Marketing Bank Cash

Account Account Deposit Loans Overdraft Credit

Long Term
Loans

Mid-Term
Loans

Short Term
Loans

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2.4 Islamic Banking:
Alongside the conventional interest bearing banking system, Bangladesh entered into an
Islamic banking system (profit-loss sharing) in 1983. At present, out of 48 banks in
Bangladesh, 8 private commercial banks are operating as full-fledged Islamic banks and
10 conventional banks are partially involved in Islamic banking in a total of 25 branches.
The Islamic banking industry continued to show strong growth since its inception in 1983
to June 2017 in tandem with the growth in the economy, as reflected by the increased
market share of the Islamic banking industry in terms of assets, financing and deposits of
the total banking system. The entire picture is given at Table. Total deposits of the Islamic
banks and Islamic banking branches of the conventional banks stood at Taka 386.5 billion
at end June 2017. This was 31.6 percent of the deposits of all private commercial banks
and 19.3 percent of the deposits of the total banking system at the end of June 2017. Total
investment of the Islamic banks and the Islamic banking branches of the conventional
banks stood at Taka 365.4 billion at end June 2017. This was 29.9 percent of all private
banks and 28.2 percent of the total banking system of the country (Bangladesh Economic
Review, 2017).
2.5 Contribution of Commercial Bank in Bangladesh:
♦ Banks promote capital formation
♦ Investment in new enterprises
♦ Promotion of trade and industry
♦ Development of agriculture
♦ Balance development of different savings
♦ Influencing the economy activity
♦ Implementation of monetary policy
♦ Export promotion cells

2.6 Problem of the Banking Sector of Bangladesh:

Problem of banking sector is widespread and is not related to banking system only. The
regulatory entity should be independent but accountable. Prudential regulation should
be limited to deposit-taking institutions and should be clearly separated from non-
prudential regulation.

The problem of lower profitability of bank is that it might reduce the tax and thus make
a trace on fiscal system where bank is the number one source of tax under large tax unit

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 of NBR. Moreover, the revenue target may face hurdle from another side where lower
growth of credit may affect investment and growth, and thus tax collection.

2.7 Possibilities of the Banking Sector of Bangladesh:

There are huge possibilities of the banking sector in Bangladesh. These are below:
♦ Banking sector of Bangladesh has a great opportunity to become a
major sector of the national economy.
♦ Bangladesh has huge number of population. This advantage may
accelerate expansion and growth of Bangladeshi banking sector.
♦ Bangladeshi banking sector is very much capable to ensure proper
quality of the product services as per requirement of the global
market.
♦ There are ten foreign banks active in Bangladesh, but no Japanese
bank yet. So there are huge prospect for Japanese bank to open their
branch in Bangladesh.

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 CHAPTER 3
Background of the
Organization

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3.0 Background of the Organization:
Bank Asia Limited is a scheduled commercial bank in the private sector established under the
Banking Company Act 1991 and incorporated in Bangladesh as a public limited company
under the Companies Act 1994 to carry out banking business in Bangladesh. The Bank Asia
Limited started its operation from November 27, 1999 under the Bank Companies Act 1991.
Bangladesh Bank the Central Bank of Bangladesh issued Banking license on October 31,
1999.

Bank Asia has been launched by a group of successful entrepreneurs with recognized
standing in the society. The management of the Bank consists of a team led by senior bankers
with decades of experience in national and international markets. The senior management
team is ably supported by a group of professionals many of whom have exposure in the
international market.

It set milestone by acquiring the business operations of the Bank of Nova Scotia in Dhaka,
first in the banking history of Bangladesh. It again repeated the performance by acquiring the
Bangladesh operations of Muslim Commercial Bank Ltd. (MCB), a Pakistani bank.

In the year 2003 the Bank again came to the limelight with oversubscription of the Initial
Public Offering of the shares of the Bank, which was a record (55 times) in our capital
market's history and its shares commands respectable premium.

The bank uploads and strictly abides by good corporate governance practices and is subject to
the regulatory supervision of Bangladesh bank. For the year ended as on 31st December 2011.

3.1 Slogan of Bank Asia:

For a better tomorrow “ does not have to confined with the limited service rather enhanced
existing service and brought up new services in order to their existing and potential clients for
made the life more easier’’
3.2 Corporate Information:

 Letter of intent received on 24/02/1999

 First meeting of the promoters held on 15/04/1999

 Certificate of incorporation received on 28/09/1999

 Certificate of commencement of business received on 27/09/1999

 First meeting of the board of director held on 01/10/1999

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  Banking license received on 06/10/1999

 Branch license received on 31/10/1999

 Inauguration held on 27/11/1999

 Authorized capital: 800 million

 Paid up capital: 218 million

 Total number of promoters: 22

 Total number of director:13

 Auditor: S.F. Ahmed &Co(SFACO)chartered accountants

 Legal advisor: Lee, Khan, & Associates

 Registered office: 113-116 old airport road (8th floor) Tejgaon Dhaka -
1215, Bangladesh

3.3 Corporate information:

The Bank Asia Limited is managed by a group of vivacious Board of Directors drawn from
different segments. They hold very respectable positions in the society and are from highly
successful group of business and Industries in Bangladesh. The bank has a very competent
Management Team who has enough knowledge and experience in domestic and international
banking. The bank uploads and strictly abides by good corporate governance practices and is
subject to the regulatory supervision of Bangladesh bank.

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3.4 Organizational Chain of command:

President and Managing

Director

Senior Executive Vice President

(SEVP)

Executive Vice President (EVP)

Senior Vice President (SVP)

Vice President (VP)

Senior Assistant Vice President

(SAVP)

Assistant Vice President (AVP)

First Assistant Vice President (FAVP)

3.5 Corporate mission of bank Asia:

 To assist in bringing high quality service to the customers and to participate in

the growth and expansion of the national economy.
 To set high standers integrity and bring total satisfaction to the clients,
shareholders and employees.
 To become the most sought after bank in the country, rendering technology
driven innovative service by the dedicated team of professionals
3.6 Corporate Vision of bank Asia:
Bank Asia’s vision is to have a poverty free Bangladesh in course of a generation in the new
millennium, reflecting the national dream. Our vision is to build a society where human
dignity and human rights receive the highest consideration along with reduction of poverty.
3.7 Strategic Objectives:

 Bank Asia sincere to create higher customer satisfaction and loyalty by its brand,

personalizing banking, creating brand ambassadors, online product innovation.

 To create differentiated customer value proposition.

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  To promotes green banking to reach its long term strategic objective to be a Green.

 To financing foreign trade of the country both in export and import.

 To play a vital role in human development and employment generation.

 To boost up mobilization of savings both from urban and rural areas.

3.8 Salient Features of Bank Asia:

 Only Bangladeshi Bank to acquire (Purchase) operations of 02 (two) foreign banks

namely: (a) Bank of Nova Scotia of Canada (b) Muslim Commercial Bank of
Pakistan.
 Majority stakeholder of ERA INFOTECH, (A joint Venture IT Company).

 Centralized Trade Services Operation (Facilitates Export/ Import and Inward and

Outward Remittance for non-AD Branches.)

 Central Clearing Fully Automated.

 Online Charges Free.

 ATM (Own) Charge Free.

 Own ATM 48.

 E-Cash Booth 125.

 24 Hours Call Centre

 Member- Dhaka Stock Exchange (DSE)

 Commenced Capital Market Operations (Share Trading).

 Internet Banking

 Mobile Banking

 SME Banking

 Consumer Banking

 Islamic Banking

3.9 Uposhahar branch:

On 24th September, 2004 Uposhahar Branch (25th Branch of Bank Asia) started their business
activities in Sylhet area. Uposhahar Branch is the chartered member of SWIFT (Society for
Worldwide Inter-bank Financial Telecommunication) among Bank Asia’s other branches.
SWIFT is widely used for purposes like fund transfers, L/C and guarantee issuance that can
be made instantly.
Uposhahar branch is operated with 15 employees, three of whom were previously engaged
with MCB (Muslim Commercial Bank), two were previously engaged with FSBL (First
Security Bank Limited), and rests were brought from different branches of Bank Asia.

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Currently, the Uposhahar Branch offers corporate banking, correspondent banking, and
treasury services to its customers including local corporations, multinational companies,
multinational agencies, domestic missions and other donor agencies, NGOs, and financial
institutions. It also offers a limited range of retail banking products to provide for individual
banking needs as well.

3.10 Corporate Objectives:

Bank Asia’s objectives are reflected in the following areas.

 Highly personalized service.

 Customer-driven focus.
 Total commitment to quality.
 Outstanding products.
 Contribute in the economy
 Quality of human resources
 Commitment to its clients at each level
The company believes that communication with, and feedback from, its clients help it
achieve its goal of providing world-class products and services. Bank Asia regularly conducts
client satisfaction surveys and make immediate accommodations and adjustments where
needed. It also constantly monitors its standards, and strives to meet clients’ requirements.

3.11 Values that are considered to be the guiding factor:

All the activities and decisions of Bank Asia are based on, and guided by, these values.
 Placing the interests of clients and customers first.
 A continuous quest for quality in everything the company does.
 Treating everyone with respect and dignity.
 Conduct that reflects the highest standards of integrity.
 Teamwork – from the smallest unit to the enterprise as a whole.
 Being good citizens in the communities, in which they live and work.

3.12 A Brief Overview of the Principle Business of Bank Asia, Uposhahor Branch:

3.12.1 Trade Financing:

The acquisition of Uposhahor Branch gave Bank Asia new strength in its trade financing
activities. Previously Bank Asia was not facilitated with “SWIFT” which is very crucial in
efficient modern banking correspondence. Now the Uposhahor Branch has correspondence
with over 800 financial institutions worldwide. Uposhahor Branch provides L/C payment,
L/C advising, negotiation, reimbursement, shipping guarantee, export bill collection services

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to its valued clients. Uposhahor Branch becomes, in effect, Bank Asia’s one of the strongest
international banking arms, helping to serve their clients through its global network.

3.12.2 Corporate Banking:

Bank Asia, Uposhahor Branch’s corporate banking arm provides a range of products and
services that address the financing needs and transaction structuring requirements of large
and mid-sized corporate customers. Services provided include loan syndication and asset
sales, corporate advisory, trade finance, and working capital and term financing. Working
closely with the Bank’s trading professionals; Corporate Banking also provides a range of
foreign exchange, interest rate management and risk management products.
3.12.3 Private Banking:
The Private Bank at Bank Asia, Uposhahor Branch meets client needs with a line of
discretionary portfolio management, custodial services, foreign exchange, deposit services,
credit facilities, and personal banking services.
3.12.4 Retail Banking:
Retail Banking at Bank Asia, Uposhahor Branch provides all types of clients with typical
banking services such as, savings accounts, current accounts, call and short-term deposit
accounts, fixed deposit accounts, time deposits, foreign currency accounts and secure locker
services.
3.12.5 Treasury Services:
The treasury department of Bank Asia, Uposhahor Branch, equipped with Reuters dealing
system, provides the following services:
 Competitive foreign exchange rates in all major currencies.
 Attractive rates for foreign currency deposits.
 Forward covers to hedge trade transactions. Dealing rooms in all major financial
centers.
3.13 Major Finding & Analysis:
Every organization is composed of some internal strengths and weaknesses and also has some
external opportunities and threats in its whole life cycle. The following will briefly introduce
the audience to the Bank Asia’s internal strengths and weaknesses, and external opportunities
and threats as I have explored in the past ten weeks.
3.13.1 Strengths:
Superior quality
Bank Asia provides its customers excellent and consistent quality in every service. It is of
highest priority that customer is totally satisfied.

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Dynamic
Bank Asia draws its strength from the adaptability and dynamism it possesses. It has
quickly adapted to world class standard in terms banking services. Bank Asia has also
adapted state of the art technology to connect with the world for better communication to
integrate facilities.
Financial strength
Bank Asia is a financially sound company backed by the enormous resource base of the
mother concern RANGS group. As a result customers feel comfortable in dealing with
the company.

Efficient management
All the levels of the management are solely directed to maintain a culture for the
betterment of the quality of the service and development a corporate brand image in the
market through organization wide team approach and open communication system.

State of the art technology

Bank Asia utilizes state-of-the-art technology to ensure consistent quality and operation.
The proof of that can be found in one of its branches, Scotia that is equipped with Reuters
and SWIFT. All these facilities will be introduced in every branch very shortly.

Expertise
One of the key-contributing factors behind the success of Bank Asia is its employees who
are highly trained and most competent in their own field. Bank Asia provides their
employees training both in-house and out side job.

In-house utility
Bank Asia is free from dependence from the ever-disruptive power supply of our public
sources. The required power is generated by the company through generator fed on diesel.
Water generation at present is also done by deep tube wells on site and is abundant in
quantity.

Excellent working environment

Bank Asia provides its workforce an excellent place to work in. Total complex has been
centrally conditioned. The interior decoration was done exquisitely with the choice of
soothing colors and blend of artiste that is comparable to any multinational bank.

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3.13.2 Weaknesses:

Limited workforce:
Bank Asia has very limited human resources compared to its financial activities. There
are not many people to perform most of the tasks. As a result many of the employees are
burdened with extra work loads and works late hours without any overtime facilities. This
might cause high employee turnover that will prove to be too costly to avoid.

Problem in delivery
Few of the Bank Asia’s products offered to its clients like “Money++” and “Personal
Credit (PC)” are lying idle due to proper marketing initiative from the management.
These products can easily be made available in attractive way to increase its client base as
well as its deposit status.
3.13.3 Opportunities:

Government support
Government of Bangladesh has rendered its full support to the banking sector for a sound
financial status of the country, as it is becoming one of the vital sources of employment in
the country now. Such government concern will facilitate and support the long-term
vision for Bank Asia.

Evolution of e-banking
Emergence of e-banking will open more scope for Bank Asia to reach the clients not only
in Bangladesh but also in the global arena. It will also facilitate wide area network in
between the buyer and the production unit of Bank Asia to smooth operation to meet the
desired need with least deviation.

3.13.4 Threats:

Mergers and acquisitions

The worldwide trend of mergers and acquisition in financial institutions is causing
concentration the industry and competitors are increasing in power in their respective
areas.

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Poor telecommunication infrastructure
As previously mentioned, the world is advancing towards e-technology very fast. Though
Bank Asia has taken effort to join the stream, it is not possible to complete the mission
due to the poor technological infrastructure of our country.

Frequent currency devaluation

Frequent Taka Devaluation and foreign exchange rate fluctuations and particularly South-
East Asian currency crisis adversely affects the business globally.

Emergence of competitors
Due to existence of unnerved demand in financial sector, it is expected that more
financial institutions will be introduced in the industry very shortly. And we have already
seen such cases in our country that lots of new banks are coming in the scenario with new
services. Bank Asia should always be prepared for the competition in the coming years.

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 CHAPTER 4

General Banking

Activities

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General banking is the starting point of all the banking operations. It is the department which
provides day-to-day services to the customers. Everyday it receives deposits from the
customers and meets their demand for cash by honoring cheques. It opens new accounts,
remit funds, issues bank drafts and pay orders etc. Since bank is confined to provide the
services everyday, general is also known as ‘retail banking.’

4.0 Customer Service:

Bank Asia Ltd. is providing modern banking facilities to the customer. It is committed to
fulfill every possible customer need with high efficiency and satisfaction. Its team of
dedicated professionals is committed to provide an unparalleled service and to bring
maximum benefits for the customers, the shareholders and the society at large. It’s a great
pleasure of Bank Asia to introduce following services:

 Deposit Growth plus (DG+): In this scheme, customer deposit monthly installments
ranging from Tk. 1,000 to Tk. 5,000 and after 3 or 5 years receives a handsome
amount of money.
 Monthly Benefit plus (MB+): It is a 5 Year scheme that lets customer to earn
monthly benefit of Tk. 1,000 its multiple by minimum initial deposit of TK. 1,00,000
or its multiple.
 Double benefit plus (DB+): Its 6 or 10 Years scheme. Customers deposit double in 6
Years and treble in 10 years. Minimum initial deposit for the scheme is Tk. 10,00,000
or its multiple.
 Bonus saving scheme: A savings account held by subscribers with minimum balance
of Tk. 50,000 will attract not only the usual savings interest but a father 10% bonus
on interest.
 Customized Loan: This loan is for those customers who possessed Bangladesh
Sanchay Patra. Which will mature the next 5 years but he needs money.
 Personal Credit Scheme: Customer can borrow from Tk. 50,000 to Tk. 3,00,000 to
meet their personal needs.
 Corporate Credit: This scheme removes customers form fiscal obligation. The terms
and conditions are simple and easier. To get only of these products, customer needs to
open his/her account. Bank has some rules and procedures to open an account. The
customer must observe proper documentation formalities before opening with bank.

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4.1 Accepting Deposits:
Bank Asia Limited accepts the deposits like other banks may be classified into:
 Demand Deposits : These deposits are withdrawn able without notification e.g.
current deposits bank Asia Limited accepts demand through the opening of
A. Current account
B. Savings account
C. Call deposits the fellow bankers.

 Time Deposits: Time deposits are payable at a fixed date of after period of notice.
Bank Asia Limited accepts time deposits through fixed deposits receipt (FRD), short
term deposit (STD) and bearer certificate deposit (BCD) etc. While accepting these
deposits a contract is made between the bank and the customer.

4.2 Procedure for opening of accounts:

Before opening of a current or savings account the following formalities must be completed
by the customers:
 Application on the prescribed form.
 Furnishing photographs
 Introduction by an account holder
 Putting specimen signatures in the specimen card
 Mandate if necessary
 After fulfilling the above formalities Bank Asia Limited provides the customer a
cheque book.

4.3 Types of deposits accounts and their formalities:

Bank Asia Limited offers following types of accounts and the formalities in addition to then
previous are as follows:
4.3.1 Current Account:
Every business men must have this type of account, because without this account a business
men could not operate his daily financial activities and here client is very valuable for bank
because client are high richer. So, Bank Asia limited officers their client not interest or no
restriction on this account. Current account can easily modify on loan a/c such as secured
over draft (SOD) or over draft (OD) a/c. Following are the condition of current open:

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 In the name of individual : The client has to fill up a light green account opening form
terms and condition are printed on the back of the form The form contains the declaration
clause special instruction etc Two copies of passport size photograph duly attested by the
introducer are affixed with the form.
 In the joint name: In this type, the formality is the same as individual account but in the
special instruction clause either or survivor or former clause is marked.
 Proprietorship: In addition customer has to submit the valid trade license and tax paying
identification number (TIN) along with application.

 Partnership: In case of partnership account the bank asks for:

 A Copy of the partnership agreement.
 A letter having signature of all the partners containing the following particulars.
 The name and address of all the partners.
 The nature of the firm’s business,
 The name of the partners authorized to operate the account in the name of the firm.
Including authority to draw, endorse and accepting the bills and mortgage and sell the
properties belonging to the firm.

 Limited Company: To open an account for a limited company, bank asks for the
following document:

 Registration certificate from the registrar of joint stock of companies.

 Certificate of Commencement of business.
 Memorandum of Association.
 Articles of Association.
 Copies of annual account.
 Copy of the Board’s resolution which contains-

1. The Name of the persons who have been authorized to operate the bank account on behalf
of the company.
2. The name of the persons who have been authorized to execute documents with the bank
on company’s behalf.

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 Societies Clubs associations: In these cases, Bank Asia Limited requires the followings
documents:
1. Registration certificate under the society’s registration Act 1962.
2. Copies of Memorandum articles of association.
3. Resolution of the managing committee.
4. Power of attorney to borrow.

4.3.2 Savings Account:

To encourage savings habit among the general public banks allow deposits to open savings
account. Here rate of interest is 6% and customer must keep minimum balance of Tk. 15,000
if below not given interest and weekly cheque given only two. Also from year 2004, bank
Asia Limited offers their Clients if they keep above balance Tk. 50,000 per month then they
will earn bonus 10% on interest. The number of withdrawals is generally restricted.
Requirements to be open an account are as follows:

 Account opening from to be filled up by the applicant.

 Two passport size photograph attested by the introducer is needed.
 Introductory reference to be obtained from account holder acceptable to the bank.
 Specimen signature of the application is taken on the signature card.
 In savings account minimum Tk. 500 is taken as deposit.

For opening every type of account a signature card and different register for different types of
account is maintained in the bank. An Account number is given for each account and the
description of the account is entered in the computer. According to the rules of the bank a
letter of thanks should be given to the account holder and to the introducer but in practice it is
not done.
 Call Deposit: these deposits are raised from fellow bankers. They can be recalled by the
lending bank or repaid by the borrowing bank anytime. The rate of interest is usually low,
except when money market is tight.

 Short Term Deposit: In term deposits the deposit should be kept for at least seven days
to get interest. The interest offered for STD is less than that of savings deposit. Here interest
rate is 5%. In bank Asia Limited various big companies, organizations. Govt. departments
keep money is STD accounts. Frequent withdrawal i discouraged and requires prior notice.

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 Fixed Deposit Receipt: It also known as time deposits of time liabilities. There are the
deposits, which are made with the bank for a fixed period specified in advance. The bank and
need not maintain cash reserve against these deposits and therefore.

 Fixed Deposit Receipt: It also known as time deposit for time liabilities. These are the
deposits, which are made with the bank for a fixed period specified in advance. The bank
need not maintain cash reserve against these deposits and therefore, the bank offers high rate
on such deposits. In bank Asia Limited FDR account is opened in three term basis-3 months,
6 months, 1 year and rate of interest based on amount i.e. within Tk. 1,00,00,000 (one corer)
for 3 months interest is 8% for 6 months interest is 8.50% and for 1 year interest is 9%.
Again, above Tk. 1,00,00,000 (one corer) for 3 months interest is 8.25% for 6 months interest
is 9.50%. No cheque book required for this given customer FDR instruments.

Now Bank Asia Limited also provides customer SMS banking service. Internet banking
service and ATM banking service.

Through SMS facility customer can access his/her account using his/her mobile phone
anywhere, anytime at their convenience to know the account position. Subscribers also can
access their accounts with Bank Asia to know:

 Balance and transaction information

 Alert message
 Promotional messages
 Wish messages

Through internet banking customer can access his/her account to view and print the balance
and account statement for any transaction date (s).
How to use: www.Bankasia.net> Internet banking>Account No>Password.

Through ATM banking customer allotted with initial secret passwords by the Bank Asia Ltd.
The customer may change the password assigned by Bank Asia Ltd. As frequently thereafter
as possible through their website/ATM booth. By ATM card client can collect money not
over Taka 20,000 above per day.

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4.3.3 Cheque Book Prepare:

According to section 6 of negotiable instrument act, 1881, a cheque is “A bill of exchange

drawn on a specified banker and not expressed to be payable otherwise than on demand.” To
facilitate withdrawals and payment to third parties by the customers, Bank Asia Limited
provides a cheque book to the customer. Cheque Book contains 10 leaves for savings
account, for current account or short term deposit account; it is 25 or 50 leaves. A cheque
book issuing register is maintained in this regard. This register contains the cheque book
number, leaf number, issuing date. After giving these entries to this register, information is
sending to the computer department for taking necessary steps to pass the cheques during
withdrawal. The cheque book also contains requisition slip, which is used by the customer to
obtain new cheque book. When all the leaves are used, the customer submits slip to the bank.
A senior official then issues a new cheque book and subsequent entries and given in the
register and computer.

If the cheque book is lost, the customer has to furnish a guarantee indemnifying the bank.
After fulfilling this. a now cheque book is issued.

4.4 Other task:

 Pay order issuing procedure
 Pay order payment procedure
 T T issuing procedure
 OBC & IBC procedure

4.4 Responsibility by the officer:

 Describe his product and services to the client
 Give quick service to the client
 Handling them to the smiling face
 Maintaining a good customer relationship
 Take each customer with greater importance
 Checking account no, balance no, cheque serial and date carefully

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Thus Bank Asia Limited committed to provide high quality of service to their customer, bring
total satisfaction to their clients, shareholders and employees as they believe that marketing
starts after the sale is over, not when the sale is completed.

4.5 Accounts Department:

Account department is called as the nerve center of the bank. In banking business, many
transactions are everyday and these transactions are to be recorded properly and
systematically as the banks deal with the depositors’ money. Any deviation in proper
recording may hamper public confidence and the bank has to suffer a lot otherwise. Improper
recording of transactions will lead to the mismatch in the debit side and in the credit side. To
avoid these mishaps, the bank provides a separate department; whose function is to check the
mistakes in assign vouchers or wrong entries or fraud or forgery. This department is called as
Account Department.
Besides the above, the bank has to prepare some internal statements as well as some statutory
statements which to be submitted to the central bank. Account Department prepares these
statements also. The department has to submit some statements to the head office, which is
also consolidated by the head office later on. The tasks of the department may be seen in two
different angles.
4.5.1 Daily Tasks:
The routine daily tasks of the account department are as follows:
 First task of accounts department is to open the server.
 Positing the transaction in the cashbook.
 Properly party account interest checking and follow up.
 Preparing the daily position of the branch comparing of the deposit and cash.
 Preparing the daily statement of affairs showing all the assets and liability of the branch
as per.
 Making payment of all the expenses of the branch.
 General ledger and subsidiary ledger separately.
 daily voucher properly recorded, maintained, checking and also register recorded.
 Daily cash position must match will computer entries and checking authorized signature.
 Different deposit account interest, payment account, closing account charges realize and
interest calculation etc.
 Recording inter-branch fund transfer and providing accounting treatment in this regard.
 Preparation of statement or weekly financial statement.

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 Bank Asia general account calculation.
 One of the important task of Accounts department is daily end and day open in the
computer.

4.5.2 Periodical Tasks:

The routine periodical task performed by the department are as follows-

 Preparing bill of month house rent, electric bill, telephone bill, interior decorator bill and
security guard bill etc.
 Monthly profit & loss account prepare.
 Preparing the monthly salary statements for the employees.
 Publishing the basis data of the branch.
 Monthly SBS-1 (Schedule Bank Statistics) and quarterly SBS-2 statement prepare.
 Preparing the weekly position for the branch, which is send to the Corporate Office to
maintain Cash Reserve Requirement (CRR).

4.5.3 Annual Closing:

Bank Asia Limited has done their closing activities two times in a yer i.e. June closing &
December closing. I have an opportunity to see and observe khatungonj branch closing from
near. The balancing of all books and register shall to be done before begging annual closing
work. The figures should be reported on the statement of the branch, if these are tailed with
those of computer generated statement, books and registers of the branch. Before starting the
work, day-end report of the previous day should be checked and verified. Following
statement should be sent to the corporate office on the closing day.
 Business performance- deposit, loans & advance and profit or loss
 Statements of affairs-before closing
 Statements of affairs-after closing
 Statement of income and expenses
 SBS-1, SBS-2 and SBS-3
 Statements of Furniture and fixture.
After calculating the branch total deposits, total advance, interest income, other income, total
income, interest expenses, other expenses, total expenses, net provisional profit or loss,

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import and export and export etc. one copy with authorized officers signature sent to zonal
head office and corporate office.

4.6 Local Remittance:

In banking languages money transmitted domestically are known as local remittance.
Sending money from one place to another place for the customer is another important service
of banks. And this service is an important part of country’s payment system. For this service
people especially businessmen can transfer fund from one place to another place very
quickly. For local remittance purpose Bank Asia Limited purchase and sells some
instruments for its customers. The instruments are Pay Order, Demand Draft, and Telegraphic
Transfer etc.

4.7 Foreign Remittance:

Now a day’s financial authority of the country is giving more importance on foreign
remittance. Remittance can be divided into two parts:

4.7.1 Outward Remittance:

All remittance from Bangladesh to a foreign currency or local currency credited to non-
resident Taka accounts of foreign banks or convertible Taka accounts of foreign banks or
convertible Taka account constitute outward remittances of foreign exchange.

4.7.2 Inward Remittance:

The term “ Inward Remittance” includes not only remittance by T.T. M.T, drafts etc. but also
purchases of bills, purchases of drafts under traveler’s letters of credit and purchases of
Traveler’s cheques.

Bangladesh Bank has to provide some rules and regulation concerning on remittance flow.
For example, most outward remittances approval is to be taken from the authorized Dealers
(AD). Only a few remittances of special nature require Bangladesh Bank’s prior approval.

► Purchases of foreign currency require an application to the AD or Bangladesh Bank

whenever necessary.
► There is no restriction in cape of inward remittances.

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► Everybody cannot deal in foreign currency. According to FER act only Ads and
authorized moneychangers are permitted to deal in foreign currency etc.

It should be mentioned that the bank branch has to send its daily FX (Foreign Exchange)
position to Bangladesh Bank. FX position shows branch’s liability’s (Deposit in FC, RAD,
TC sold etc), Assets (FC cash in hand, Bills purchased), Debit entries (IBDA) passed in
Nostro A/C (for payment received for export, TT received etc.) and credit entries (IBCA)
passed in the Nostro A/C(for TT issue, import payment etc).

Thus Foreign Trade division is a very important department of every branch as it provides
services for the activities of import, export and remittance. As such this department is an
important earning source of the Bank.

4.8 Pay Order (P.O.):

Pay Order is an instrument which is used to remit money within a city through banking
channel. The instruments are generally safe as most of them are crossed. P.O. gives the payee
the right to claim payment from the issuing bank. Payment from issuing branch only
generally used to remit fund within the clearing house area of issuing branch. Payment
process of the paying bank is made through clearing and charge only commission and vat i.e.
if amount is below Tk. 2,00,000 then commission is tk. 50 and vat is tk. 1 again if amount is
above tk. 2,00,000 then commission is tk. 75 and vat is tk. 12. The bank payment order is in
the from of receipt and issued by joint signature of two officials. It ensure payment to the
payee as the money deposited by the purchaser of PO is kept in the banks own A/c named
“Payment Order A/C”. Payment of the instrument to be made from the branch it has been
issued. It is not transferred and therefore it can only be paid to :

 The payee in identification.

 The payee’s banker, who should certify that the amount would be credited to payee A/c.
 The purpose by cancellation provides the original PO is surrendered by him to the bank.

4.9 Pay Order Issue Procedure:

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Step 1 Filing of P.O. application form by the client with officers charges
commission and other charges in the application form.
Step 2 By Transfer Cheque or By Cash Payment.
Step 3 If by transfer cheque, receive the cheque and confirm the acceptability
of the cheque i.e. whether the cheque should be honored or not.
If by cash payment, cash received by the officer and signed and sealed
by him in the application.

Step 4 By transfer Cheque, if honored debit the amount in the client’s personal
A/C and signed & sealed by the officer in the application form.
Step 5 By transfer Cheque or cash payment, preparation of the pay order
signed by two officers and issue to the client.
Step 6 Posting in the pay order issue module and pas entries in the general
ledger.

4.10 Demand Draft (D.D.):

Demand draft is an order to pay money, drawn by the one officer of bank upon another office
of the same bank for a sum of money payable to order demand. A draft cannot be drawn
payable to bearer of a named payee. A draft cannot be payable to bearer.
4.10.1 Issuance of demand draft:
While issuing DD an official must be confirmed about the branch where the DD is to be
issued or drawn as asked for by the application. Application on prescribed form for DD is
obtained from the applicant duty filled and signed by them. Transfer, application will be
asked to deposit the amount of DD and exchange/commission computed correctly at
prescribed rate. On receipt of cash voucher will be passed and scrolled by the offices, DD
will be issued or record to DD issue register filling the appropriate columns. Test number if
required is affixed on both DD and advice as instructions given by the head office. It is
mentioned here that DD application is treated as credit voucher showing credit entry against
contra branch (paying branch). For any amount of DD advice of IBCA should be issued and
sent to drawee branch.

4.10.2 Payment procedure:

Proceeds by DD received by the paying bank as and when it responds the relative advice on
receipt of DD advice from different branched the paying banker will verity genuineness of

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the advice by the way of verifying test and signature. Total amount of advice will be debited
of SB A/C and credited to drafts payable A/C. On production of DD by the beneficiary
payment will be made by debited to the A/C credited earlier. If payment is to be made before
receipt of the advice, DD is paid being recorded in EX-Advice register by debit to drafts
payable A/C (suspense’s A/C DD paid without advice). Before making payment of the DD
the branch will be as certain the genuineness of its insurance as well as the genuineness of the
payee open drafts may be paid proper identification of the payee and crossed drafts can never
be paid in cash over the counter.

4.11 Demand Draft Issue Procedure:

Step 1 Filing of P.O. application form by the client with officers charges
commission and other charges in the application form.
Step 2 Receive cash or transfer cheque from the cline.
Step 3 Preparation of DD by the officer carefully
Step 4 Preparation of IBCA form by crediting the responding branch.
Step5 DD and IBCA singed by the authorized officers and DD is given to the
customer.
Step6 Posting in the general ledger and IBCA sent to the responding branch.

4.12 Telegraphic Transfer (T.T):

Telegraphic transfers are by far the quickest method of transferring fund from one place to
another. The remitting branch sends a telegraph messages to the other end, to pay a certain
sum of money to a named payee. Such a messages is usually sent in code languages.
Prefixing or suffixing a check cipher authenticated the messages. a check cipher for a
remittance is worked out on a test key table, access to which is allowed only To authorize
officers. Ali TT are followed by written confirmations under the signature of authorized
officer of the remitting branch. The receiving branch, after thoroughly checking the
telegraphic messages, acts on it
4.12.1 Telegraphic Transfer Issue Procedure:
STEP 1 FILLING OF P.O. APPLICATION FORM BY THE CLIENT WITH
OFFICERS CHARGES COMMISSION AND OTHER CHARGES IN
THE APPLICATION FORM.

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 Step 2 Receive cash for transfer cheque from the client.
Step 3 Message sent to responding branch through test number.
Step 4 Preparation of IBCA form by crediting the responding branch.
Step 5 Posting in the general ledger and IBCA sent to the responding branch.
4.13 Cancellation of PO/DD/IT:

STEP 1 APPLICATION IN WRITTEN TO THE MANAGER OF THE

ACCOUNT MAINTAINING BRANCH.
Step 2 Verification of the specimen signature.

Bills Payable DD Payable ------------------ Dr.

Incoming
Bank Asia General A/C --------------------- Dr.
Step 3
Bank Asia General A/C --------------------- Dr.
Outgoing
Party A/C --------------------------------------- Dr.
Step 4 Send letter to the paying Bank.

4.14 Collection:
For safety and security people use financial instruments like DD, PO, Cheque etc. for
financial instruments (bills) on their customers. the techniques that the Bank uses for this
purpose are clearing sent for collection (SC) and Local Short Credit (LSC). when the bill is
within the range of local clearing house it is sent for collection through clearing house. But if
the bill is out of the clearing house range then it is collected by SC
[Commonly known as Outward Bill for collection (OBC)] and when the bank collects bill, as
an agent of the collection bank the system in known as LSC [Commonly known as inward
Bill for Collection (IBC)].

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4.14.1 Outward Bill Collection:

Client for collection deposits

Cheque of different clearing Zone.

Receive the cheque and the deposit

Sealed the cheque (by OBC seal)
slip is duly signed and
and recorded in OBC register.

Send the cheque to principal office

Endorsement of the cheque
for collection (let the) collection is
of Dhaka Zone)

Customer’s Liability ------ Dr.

Bankers Liability ----------- Cr.

The Principal Office collects the

bill and informs through IBCA

Responding of the IBCA

Posting
Banker’s Liability ----------Dr.
Customer’s Liability ------- Cr.

4.15 Clearing:

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As a cheque, payment order of bill comes from a bank within the range of local clearing
house then it is sent for collection through clearing house. The cheque may be crossed or not.
If a customer of Bank Asia Limited deposits a cheque another bank. Which is within clearing
area, than Bank Asia Limited will credit his amount and collect it (cheque). Thought the
amount is credited in the customer’s account but he will not the money until the cheque is
honored.

4.15.1 Collection procedure for clearing:

 The Cheque is first deposited through a received seal with the help of a slip.
 The collection bank gives a crossing with Bank Asia Limited. It indicates that the
mentioned bank is the collection bank.
 Entry for outward clearing register is given with clearing seal and giving the cheque a
subsidiary seal.
 The Cheque is then sent to Bank Asia Limited, local office along with other cheque (if
any). Three sets of voucher are prepared for purpose. ]
If the chque is on other branch of Bank Asia Limited with in some clearing area then it is
collected through clearing house of Bank Asia Limited.

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 CHAPTER 5
Task Completed During Internship
Program
&
Knowledge Gained During BBA
Program to Accomplish Each Task

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5.0 Definition of Internship:
Internship is a process to achieve practical knowledge about some theoretical lesson. Its most
important aspect is to acquire knowledge about the real position. As a practical subject,
Management needs some practical knowledge. Management of Business studies includes an
internship programs for its Bachelor of Business Administration (BBA) programs.
According to Poling Efro (1977).
“Social Research is such a scientific effort which tries to discover new information through
some rational and organized system, which tries to examine the reliability of former
information, and which tries to make to new theories, systems and conceptions to understand and
Explain a human attitude”.
Practical work is achieved to fulfill our knowledge. In practical work, we can realize some
problems and possible determinants of their solution.

5.1 Importance of Internship:

Goods and services are produced for the purpose of using in daily life. Similarly, Theoretical
knowledge is acquired for the purpose of applying in the practical life. The propensity of
application of theoretical knowledge in practical life successfully internship program is
absolutely necessary because theoretical knowledge will be fruitful if it can be applied in the
practical life. When we can implement the theoretical knowledge practically, we can say the
knowledge is successful; otherwise the achieved knowledge is valueless. Internship program
is the way of implementing the theoretical knowledge practically. However, the importance
of internship may be described in the following ways:

 As internship program is the practical implementation of the theoretical knowledge, it

helps to increase the quality and effectiveness of the trainer.
 We can only know the problems of an organization in directly through theoretical
knowledge, but we can know the nature of the problems, problems of the various departments,
methods of solving the problems through the practical training. So it is very important
to identify the problems and eradicate the problems.
 The trend of all activities is an organization becomes growing through practical
training.
 To Innovate new technique of management.
 To realize the present condition of the institution.
 To make policy for development of the organization.

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  It mentally prepares for their professions.
 Internship program acts as a bridge between theoretical knowledge and managerial
practice. Internship acts as a guideline during the service period.
 By internship program students can understand limitations, shortages
and practicability of their knowledge and thereby can take necessary action
for removing these limitation and shortages.

5.2 Internship experience:

This report has been done as per the requirement for successful completion of the Internship
program. Exposure to the business world and acquiring practical work experience was the
primary objective of this report. I was attached with Bank Asia Ltd at its Upooshahor Branch
for my internship. Through internship I got the basic idea about the corporate culture and
practices. It was a great experience. 17th September 2017 to 17th December 2017 these three
month journey of my internship with Bank Asia Limited was very delightful. I enjoyed a lot.
All the stuffs of the bank are very friendly and helpful. I was very lucky to get chance to
experience in different departments within these three months. Those are described below:

5.2.1 Front Desk:

The first department I worked was front desk. I was there from 17 th September to 6th October
& May in charge was Dilruba Akter (Assistant Officer) is also there to help me to understand
my job. I found Front Desk a little difficult. My job was to attain and help the clients directly.
I had to help clients by providing information, helping to fill up Account opening, DPS
opening, MSS opening, DBDS opening, SBDS opening, FDR opening, MBS opening, SSS
opening forms etc.
5.2.2 Clearing;

The 2nd department I worked was clearing. October 7th to October 25th I was also appointed
in clearing department. My in charge was Siddique Ahmed (Assistant Officer), and Gabindha
Bardhan (Officer) in clearing department cheque from other banks transaction happens. My
job was to entry those transactions in a register and at the end of the day sum up the amount
and check with the automated amount from computer. The amount must be same.

5.2.3 Cash Department:

I was in cash department from 26th October to 10th November. My in charge was Salman

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Mahmud (Officer). There were also some other stuff working in cash are Polash Kanti Paul
(Assistant Officer), and Salman Ahmed (Cash In Charge).My duty in cash was to entry
cheque and deposits slips amount and number in registers and give the serial number to the
cheque and deposit slip according the register entry number. There were two register one is to
entry the cheque number and amount. Another register is for entering deposit slips number.
Cheques are entered in debit register because with cheque bank gives money to customer
which is debit and deposit slips are entered in credit register because with using deposit slip
customer deposit money to bank which is earning for bank and that is why it is credited. At
the end of the day I had to sum up register individually and check them with automated
amount get through the computer. The amount must be some other wise it will be revised
thoroughly and correct the mistake. Another job I did there is sorting the cheque according
the prefix of the account number. I had to also sort out the Demand Payable Slip (DPS)
according their type. There are three types of DPS; 3yrs, 5yrs and 8 yrs. 1 to 10 of every
month are considered as DPS hour. Everyone becomes so busy. I got two days of DPS hour
and understand what actually happens. Those days I had to enter lots of cheques, Deposit
slips and sort a huge amount of DPS.I also entry the IPO Share items. I work this in PC.

5.2.4 Accounts Department:

Accounts Department is under General banking. 11th November to 29th November, I worked
in accounts. Within that period of time my in charge were changed two times because of their
transfer. So I get the chance to work with two in charge. In accounts first I got Zoha Afsana
(Senior Officer), she was also my onsite supervisor. Dilruba Akter (Assistant Officer) was
my in charge. My main job in accounts is sorting the voucher. After voucher sorting me had
to attach them with related supplementary. Voucher is actually proved of the transaction.
There are various types of voucher and they are categorized by different number. Which I
had to separate and sort group wise. Supplementary is the automated list of all transactions.
Each of the transaction has related voucher. My job was to attach them according the number
and check the amount of transaction. In voucher and supplementary the amount will be same.
Otherwise there must be some problem which will be identified and revised. After attaching
next job was balancing. Balancing means doing sum and ensuring that debit and credit is
equal. Next step is to make a cover page which is a brown color hard paper. Then prepare it
for binding in an organized format. It is prepared for binding and I did another job was entry
the amount date wise in a register.
5.2.5 Foreign Remittance:

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The 5th department I worked was Foreign Remittance. November 30 th to December 16th I
was also appointed in Remittance department. My in charge was Abdul Mannan ( Senior
Officer), and Raqibul Hassan (Officer) in Remittance department Foreign Remittance from
other Exchange Service transaction happens. My job was to entry those transactions in a
register and at the end of the day sum up the Pin Number and check with the automated
amount from computer. The amount must be various.
5.32 Knowledge Gained During BBA Program:
As a student of business department; I learned many things from my BBA program; gained a
verity of knowledge through the class lectures; text book; assignment; presentation; viva;
exams etc. while conducting my internship in Bank Asia Limited some of this knowledge
was very essential for practical professional life.

 Principles of Management:

In this course I learned about different management principles (e.g. planning; organizing;
leading; controlling). Having a firm grasp of the principles helped me to analyze the issues
managers face maintaining the chain of command; evaluate manager’s responses and
determine alternative courses of action.

 Banking and Insurance:

From the course “Banking and Insurance”; I learned about various types of account; such
as savings deposit account; fixed deposit account; current deposit account etc. when I joined
in internship and worked in Account Opening section; I applied my academic knowledge
acquired from BBA program. I also knew about the loan and advance from the course
“Banking and Insurance.”

 Principle of Economics:

The theory of supply and demand is an organizing principle for explaining how prices
coordinate the amounts produced and consumed. The law of demand states that in general
price and quantity demanded in a given market is inversely related. That is the higher the
price of a product the less of it people would be prepared to buy of it (other things
unchanged). As the prices of a commodity falls; consumers move toward it from relatively
more expensive goods (the substitute effect).

 Organizational Behavior:

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This course helped me on developing an understanding of practical implications of various
theories of human behavior at work. Specific things I learned include leadership; motivation;
teamwork; different personality issues etc. This course helped me in identifying the various
personality traits through observation and dealing in a proper and appropriate manner with
them work as a team member; self development etc.

 Marketing:

In BBA program; I have completed two courses named “Principles of Marketing” &
“Marketing Management”. These two courses teach me how to behave with
customer/client that I performed in my internship. I provided necessary information to the
customer/client according to their query via phone.
Principles of Finance:

Principles of Finance are most important subject for BBA student. I learned from this subject
annuity, debt ratio, find out the ratios etc.

 Business Communication:

Business Communication is a term that can be defined as the contact between the people
within the organization for the intention of carrying out the business activities. It is used to
promote a product, service or organization as well as pass on information within a business or
work as an official statement from a company. Business communication is nothing but the
communication between the people within the organization for carrying out the business
activities. From this course, I have learned the various types of applications, how to prepare
different types of reports, memos, letters, agenda, etc. Therefore, this course helped me to
communicate with different type of people in the organizational and helped in writing
application for internship.

 Business Research:

This course helped me much in preparing this report. I learned many factors of preparing a
report from this course like selecting the appropriate courses for data collection, for the
purpose, collecting primary and secondary data, taking interviews, the structure of different
kinds of report etc. As we conducted a practical research work in this course, so I got huge
knowledge about writing a report. Therefore, this course has been too helpful for me to
writing a report.

 Principles of Accounting:

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I completed the course named Principles of Accounting, which is my major subject. In
accounting course, I broadly understood the accounting system and procedure of any
organization. When I joining in a company, these course help me a lot. From this course I
have understand the basic terms of accounting such as debit, credit, journal, ledger, trail
balance, double entry system, financial statements, valuation and allocation etc, I found
various types of statement which was basically I learned from my academic course.

 Other Courses:

I also gained knowledge from the course Introduction to Business, English Language 1 & 2,
which is very helpful to learned English. Business Math 1 & 2 from the subject that we have
to study well. In every situation, we need math. This subject is necessary for all.

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 CHAPTER 6
Conclusion
And
Recommendation

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conclusion and recommendation

During the three months internship program at Uposhahar Branch, almost all the desks have
been observed more or less. This internship program, in first, has been arranged for gaining
knowledge of practical banking and to compare this practical knowledge with theoretical
knowledge. Comparing practical knowledge with theoretical involves identification of
weakness in the branch activities and making recommendations for solving the weakness
identified. Through all departments and sections are covered in the internship program, it is
not possible to go to the depth of each activities of branch because of time limitation.
However, highest effort has been given to achieve the objectives the internship program.

During the internship, it is found that the branch provides all the conventional banking
services as well as some specialized financing activities to the economy. Now, I would like to
present my observations and give my opinion to improve the banking service and make the
customer more satisfied. The following few paragraphs will give us an idea of how this can
be achieved.

Organized Training for Employees

A well-educated, skilled and enterprising workforce with wide experience in banking is a
precondition for the growth and progress of any bank. Sustaining growth and leadership
require trustworthy and dedicated workforce. And for this purpose proper training has no
alternatives to create more efficient employees for any organization.

Renovation of Customer Service

Since a number of new banks are coming to existence with their extended customer service
pattern in a completely competitive manner. Customer services must be made dynamic and
prompt. Now a days, people especially business people have very little time to waste. So the
bank should make its service prompt so that people need not give more time in the banking
activities.

Speed up Processing of Loan Application

If loan-processing time is lengthy, it will not get good borrower. Most of this is spent for
correspondence between Head Office and Branch. So the branch should speed up its loan

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processing time. For reducing loan-processing time, branch manager should be given ore
power to sanction loan. This power can eliminate the time. Branch should have independent
appraiser for appraising term loan proposal.

Introduce Modern Technology

Without using modern technology no bank can even think of remaining in the business in
near future. So the bank must decide right now hoe can equip its branches with modern
technology. Use of modern technology in one sense can increase cost but another sense it
increases productivity highly and it attract big clients. It can introduce ATM services its
branch. Use of automatic machine like cash counter machine, ATM brings speed in banking
services.

Providing More Industrial Loans

It seemed to me that the bank having a large amount of deposit is not simply encouraging the
large scale of producers that is this bank is not providing that much of long term industrial
loans to accelerate the economy as well as to help the economy to solve unemployment
problem of our country.

Bank should be Innovative and Diversified in its Services

This branch provides only conventional services. Modern banking today is introducing
various kinds of deposit account with different attractive features each of which may attract
different groups of people. This bank does not offer any consumer credit schemes like other
bank which is one of the vital sources of deposit mobilization.

Bank should diversify its banking services and add new features in its services so that it can
attract customers from all groups of people. Financial Engineers of Bank Asia should be
innovative in developing new banking services, which will attract customers and reduce
costs. It can introduce customer loan scheme, provide bridge loan, or can engage in lease
financing. It can also underwrite shares of newly incorporated public companies.

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Bank should immediately enter into the credit card market

This bank does not have any plan to enter into the credit card market. It is well versed that
tomorrow’s payment will be consisted of only plastic money (Credit Card). A large part of
business transaction will be done by credit card in near future. In western word, more than
50% of transactions are in credit card. If this bank does not prepare from now on, it cannot
compete in the future market. So, the branch should give special attention to the introduction
of Credit Card.

Therefore Uposhahar Branch has to think of new ways to not only retain clients but also to
gradually develop its customer base in order to maintain its significant contribution in Bank
Asia and become the leader among its other branches. To combat this threat, Uposhahar
branch has to reengineer its plans and pursue a continuous service improvement strategy to
retain as well as enhance business relationship with clients.

Thus by providing this various services, Uposhahar Branch, Bank Asia Limited is playing an
important role in the banking system and in the payment system of Bangladesh.

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 BIBLIOGRAPHY

 Bank Asia Limited. Management Trainee Report.

 Jeff Madura. International Financial Management. (West Publishing company, 4 th
edition, 1995).
 Documentary Credits, Uniform Customs & Practice. International Chamber &
Commerce (ICC) Publication, 1996.
 Uniform Rules for Bank Reimbursements. International Chamber & Commerce (ICC)
Publications, 1696.
 Uniform Rules for Collection. International Chamber & Commerce (ICC)
Publications. Revision 1996.

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