Title 20180828 ESG on Solution for moisture issue in Frost Free REF
Purpose :
•To provide solution to customers for moisture issue in Frost Free (FF) REF
Information to all TA agents, Demo engineers & Service (SVC) engineer for trouble
shooting the issue for moisture problem in FF REF. As we know moisture inside REF is
natural phenomenon which happens due to condensation of humid air. Extent of
moisture varies with the environmental condition i.e. the moisture increase whenever
the humidity increase in the environment.
ESG Type Technical bulletin Product / Model Refrigerator / Frost Free Model
Flow Diagram:
Following process to be followed for handling moisture call to avoid part NDF & RRR call
Customer Complaint:
Moisture issue
CCC agent
Yes
resolve by NO “SO”
customer Creation
education
No
Share the details with tech No Take customer
support team on Q & A for feedback “OK”
further action for resolution Next day
Yes
Close the call
ESG Type Technical bulletin Product / Model Refrigerator / Frost Free Model
ESG Type Technical bulletin Product / Model Refrigerator / Frost Free Model
ESG Type Technical bulletin Product / Model Refrigerator / Frost Free Model
Check power
Educate customer that
10 condition at
long/frequent power cut
customer
may cause sweating.
place
ESG Type Technical bulletin Product / Model Refrigerator / Frost Free Model
-Wrong placement of
refrigerator lead to
moisture.
-Please ensure that
12 Unit refrigerator should not be
placement installed in front of window,
below the fan, high
humidity area/high temp
zone. REF installed in front of
window
ESG Type Technical bulletin Product / Model Refrigerator / Frost Free Model
Do’s & Dont’s : Ensure & educate the customer for proper upkeep
ESG Type Technical bulletin Product / Model Refrigerator / Frost Free Model
ESG Type Technical bulletin Product / Model Refrigerator / Frost Free Model
Title 20180828 ESG on Solution for moisture issue in Frost Free REF
ESG Type Technical bulletin Product / Model Refrigerator / Frost Free Model
Display panel
ESG Type Technical bulletin Product / Model Refrigerator / Frost Free Model
Moisture on Door
ESG Type Technical bulletin Product / Model Refrigerator / Frost Free Model