APPENDIX

Questionnaire for Employees

My name is Ashenafi Amdissa. Currently I am conducting a study entitled “ AN

ASSESSMENT OF EMPLOYEE JOB SATISFACTION AND ITS EFFECT ON THEIR
PERFORMANCE.A CASE STUDY ON MICRO FINANCE INSTITUTION IN DUGDA DISTRICT .

This is purely an academic exercise and in partial fulfillment of the requirement for the
award of Masters in Leadership and Change Management at Oromia State University
department of Leadership and Governance. Please read each statement carefully and
answer them as frankly as you can. Your responses will be accorded the utmost
confidentiality they need. Your maximum cooperation is highly solicited.

The following questions are concerned with demographic data and level of job
satisfaction . Please, indicate your selection by checking the box which describes your
characteristics.

A. SOCIO-DEMOGRAPHIC INFORMATION

1. Age A) Less than 20 B) 21-30 C) 31-40 D) 41-50 E) 50 and above

2. Sex: A) Male B) Female

3. What is your educational qualification? Your educational level

A) Below grade 10
B) Grade 10/12 complete
C) Graduated from technical and vocational institutes
D) Some college
E) Diploma graduate
F) First degree holder
G) MA or MSc
H) PhD
4. Job Position: __________________________

5. Years of Work service A) Less than 3 years B) 3-5 years C) 6-10 years

D) 10 and above

6. Current monthly salary (in birr)

A) Less than 1000

B) 1001-2000

C)2001-3001

D/ 3001-4000 [ ]

E/ 4001-5000 [ ]

F/ greater than 5000 [ ]

B. DETERMINANTS OF JOB SATISFACTION

8. Which one of these factors most positively affect your job performance?.

A/ Compensation and benefit

B/ Promotion opportunity

C/ Relationship with co-workers

D/ Relationship with managers/supervisors

E/ Nature of work F/ Management recognition

G/ Safety at the workplace

H/Training and development

I/ Degree of employee autonomy

J/ Working environment

K/ skill variety
L/ team cooperation

M/ job security

N/ leadership committed

9. Which one of these factors most negatively affect your job performance?.

A/ Compensation and benefit

B/ Promotion opportunity

C/ Relationship with co-workers

D/ Relationship with managers/supervisors

E/ Nature of work F/ Management recognition

G/ Safety at the workplace

H/Training and development

I/ Degree of employee autonomy

J/ Working environment

K/ skill variety

L/ team cooperation

M/ job security

N/ leadership committed

PLEASE INDICATE THE LEVEL OF JOB SATISFACTION WITH EACH STATEMENT:

 Job satisfaction of the employees
s.no Question 5 4 3 2 1
1 Satisfaction on compensation Very satisfied Neither Dissatisfied Very
satisfied dissatisfied
and fringe benefits
The amount of work you do and
your pay
The organization has clear
policies related to Salaries or
wages, bonus, Incentives such as
medical allowance, educational
allowance
Frequency and amount of
bonuses
Connection between pay and
your
Performance.
Access to organization
sponsored training , workshop
and seminars
Organization preserves a
competitive pay and benefits
package
2 Satisfaction on working
condition
Accessibility of conducive
working environment for
employees
Workload
Availability of individual
 personal space
The extent to which the
organizational policy
supports job security
Flexibility of work hours
Opportunity to use new
technologies (computer, data
base system)
3 Degree of Employee Autonomy
The freedom to use your own
judgment
The chance to work alone on the
job
4 Job satisfaction on motivation
at work
Recognizes and awards
employees through annual
awards celebrations.
Giving recognizes which
contributions in the form of
paying annual bonuses and
other benefits
5 Satisfaction on Relationship
with supervisors

The extent to which how

members of your
work group solve problems
How you fell open and honest to
 talk with
members of your work group
Communication with your
supervisor
Recognition received from your
supervisor
Your relationship with your
peers
Your overall relationship with
your supervision
6 Job Involvement
Your supervisor's/manager
active involvement in your
Daily activity
7 Skill Variety
I have mastered the skills
necessary for my job.
8 Training and Development
Opportunity to develop /
improve skills
On the job training programs and
activities
Availability of organizational
steps for employees growth such
as trainings
9 Leadership Committed
The extent in which my manager
gave me direction on over all
working activity
10 Nature of work
Work load
Work schedule
11 Promotion opportunity
Organization has a system of
promotion that is followed for
promoting employees.
Promotional opportunity to be
involved in the evaluation
exercise
12 Job security
The extent to which the
organization policy supports job
security
The way your job provides for
steady employments

Interview Guide for Managers/Director

1. What factors determine the job satisfaction of your employees?

2. What factor has the greatest effect on the positive performance of your
employees?
Why?___________________________________________________________________
________________________________________________________________________
____________________________________________________________________
3. What factor s has the greatest effect on the negative performance of your
employees?
Why?___________________________________________________________________
________________________________________________________________________
____________________________________________________________________
4. Do you think that employee job satisfaction has relationship employee
performance? If yes , how with example ?------------------------------------------------
---------------------------------------------------------------------------------------------------
---------------------------------------------------------------------------------------------------
5. Which of the following factors satisfy employees most?

A. Compensation and benefit B. Promotion opportunity

C. Relationship with co-workers

D. Relationship with managers/supervisors E. Nature of work

F. Management recognition G. Safety at the workplace

H. Training and development I. Degree of employee autonomy

J. Working environment K. skill variety L. team cooperation

M .job security N. leadership committed O. others (Please specify)..........

6. In which determinant of job satisfaction increase level of performance of the

employees i in terms of:
A. Annual employees’ performance -------------------------------------------------------
---------------------------------------------------------------------------------------------------
---------------------------------------------------------------------------------------------------
B. Quality aspect------------------------------------------------------------------------------
---------------------------------------------------------------------------------------------------
--------------------------------------------------------------------------------------------------
C. Professional approach--------------------------------------------------------------------
---------------------------------------------------------------------------------------------------
---------------------------------------------------------------------------------------------------
D. work attitude ---------------------------------------------------------------------------------------------
---------------------------------------------------------------------------------------------------------------------
---------------------------------------------------------------------------------------------------------------------