Donald A.

Surrett
Seattle, WA 98118
Cellular (206) 817-0515 donsurr@gmail.com
Network Administrator / System Engineer
Objective: Opportunity to provide expert customer focused support, planning, implementation, deployment
and maintenance of computer systems for all levels of end-user expertise.

Summary: IT professional with six years of experience implementing and managing network systems
combined with seventeen years as a software engineer and developer. Track record of excellence providing
day to day systems maintenance keeping current with industry standards and best practices and integrating
these into the routine operations that ensures the safety and security of information technology (IT) systems.
I am skilled team player who has built effective, productive working relationships with clients, staff and
vendors. I have an excellent attendance record and work ethic.

Technical Skills
Hardware:

• Switches: ProCurve 4800M, 2650, 2524; Dell PowerConnect 3348;

• Routers: Cisco 2621, LinkSys RV042
• Servers: Compac / HP DL 380; Dell PowerEdge 750,860,2650, 2950
• Tape Library: Dell PowerVault 132T
• Phones: Iwatsu

Software:

• Applications:
Great Plains, Trados, Projectex, Wasp, Microsoft Office XP, 2003 and 2007, Siebel 7.4 and 7.8,
Norton Ghost, Track-IT, Veritas 10d, ARCserve ,Exchange 2000/2003/2007, Microsoft Sharepoint
Services and Sharepoint Portal Serve, Crystal Reports, R&R Report Writer

• Scripting: JavaScript, VBScript, Pearl, PowerShell

• Programming: HTLM, XML, Delphi, C#, Java, SQL

• Operating Systems: Windows 95/98/NT/XP/ 2000/2003/2008,Vista, Linux

• Web Servers: IIS5.0/6.0, Apache 2.0

Networking:
• TCP/IP, WINS, DHCP, DNS, VPN, Group Policy, Terminal Services, Citrix, Storage Area Network
(SAN), Navisphere

Security:
• WatchGuard FireBox X, Checkpoint VPN-1, eTrust AntiVirus, eTrust Secure Content Manager,
Watchguard System Manager (Gateway AntiVirus, SpamScreen)

Databases:
• SQL Server 2000, 2005; MYSQL; Access
 Professional Experience

Quorum Review Inc Seattle, WA 10/06 – 4/06

Senior System Administrator
• Superior performance evaluations earning full bonuses available

Responsible and accountable for the reliable and secure operations of all workstation, server and network
services which include user, security, software, data backup, and network administration for 30 servers, 120
workstations, 6 switches.

• Provide second-line technical support

• Responsible for overseeing efficient and effective operation of helpdesk
• Responsible for 24/7 operations of network, servers, printers, copiers, workstations, phones, and
audio visual systems.
• Provided guidance for technology direction to meet company objectives
• Provided budget and management for hardware, software and open media licenses
• Maintained records on installation, inventory, repairs, downtime, changes, updates and software
licensing requirements
• Provided installation qualification documentation for mission critical application installation
• Provide IT support for outside audits by customers and the FDA
• Provided disaster recovery planning and implementation
• Provided training for IRB board members, company owners, upper management and junior IT staff
and end users
• Responsible for troubleshooting related to all technology problems
• Responsible for vendor management related to technology
• IT contact and interface for owners, IRB board, Sales, Marketing, Customer Service, Finance,
Human Resources, Document Management and Translation departments.
• Work with Software Support and Development teams to troubleshooting technical problems
• Supplied innovative cost effective technology solutions that saved money and added efficiency.

Ruth Dykeman Children’s Center Seattle, WA 2/02 – 10/06

Manager – Information Technology / System Administrator
• Twice Elected “Employee of the Month”
• Superior performance evaluations

Responsible for the management of the expansion of the information technology (IT) system including the
purchase installation, administration and support of the network system with 1 server and 10 workstations to
network load balanced terminal server environment of 10 servers and 60+ workstations supporting 100+
users.

• Researched products and vendors for purchasing and installation of equipment and services,
including the coordination of delivery
• Budgeted fiscally in compliance with goals
• Provided procedures and maintenance for disaster recovery, backup, firewall and virus protection to
ensure system security
 • Maintained records on inventory, repairs, downtime, changes and updates and software licensing
requirements
• Delivered daily network troubleshooting and end-user support
• Designed and delivered organization intranet site and trained staff
• Provided the daily system administration, maintenance and patch updates
• Supported public web site
• Installed, configured and trained staff on MS Office in a terminal server environment
• Worked various groups and organizations providing technical interface, coordination and training for
implementation of third-party applications to support of contractual requirements
• Knowledgeable with HIPPA compliance issues

Application support:
Provided support, training, and maintenance and reporting for:
• Knowledge Point’s Performance Now (employee performance evaluation software)
• Donor Perfect (fund raising software)
• Family Services (legacy in-house MS Access application)
• United Way (client demographic MS Access database)
• SIR (legacy in-house MS Access client application)
• Global Appraisal of Individual Needs (GAIN)
• Achenbach System of Empirically Based Assessment (CBCL)
• MAS90
• ADP

Programming and Application Development:

Provided software application development specification and the user interface design along with prototyping
for a unified organization SQL database that incorporated: staffing needs and requirements, client intake and
incident reports, and client and staff demographic data.
• Delphi 7.0, MS Access, MySQL, MS SQL 2000

North Seattle Community College Seattle 1/01-12/01

Student
Web Master Certification – 3.76 GPA – Vice President/Dean’s List

Course Work
• UNIX operating System
• Apache 2.0
• MySQL
• Programming: C++, Java
• Web Design and Scripting – HTML, HomeSite, bash, perl
• Data Communications

Interlinq Bellevue, WA 9/97-9/99

Senior Software Engineer

• GUI design and Prototype for Multi-Tier project - Delphi

• Built user-interface controls and components - Delphi

WA. State Dept. of Labor Olympia, WA 6/96-8/97

WA. WA State Dept. Licensing
Consultant / Software Engineer
 • Provided application development services using Delphi and SQL:
• Client Server application development (Delphi and Sybase)

Catapult Software Training Bellevue, WA 10/93- 6/96

Project Lead

• Requirement and needs analysis for corporate reporting

• Report Development using R&R report writer
• Training and mentoring for junior programmers (dBase, Clipper, Foxplus)
• Application debugging and fixes

Value Added Reseller Seattle, WA 9/90-10/93

Software and Hardware Consultant

• Small Business PC hardware needs analysis

• Installation of PC hardware and software
• VAR for SBT Accounting Software

Education

• BGS University of South Carolina, Columbia, South Carolina - 1979

• Webmaster Certification N. Seattle Community College, Seattle, WA – 3.78 GPA - 2001
• Microsoft MCP In progress