Vehicle Diagnostic, Measuring and Information

Systems
VAS 505x (5051, 5051B, 5052, 5052A, 5053)

Service Information V01.5 01/08

 Contents

Contents
1 General information .........................................................................................1-1
1.1 Fault with the VAS 505x.....................................................................................1-2
1.2 Problems with OKI printers ................................................................................1-3
1.3 Returning of VAS 5051x replacement units .......................................................1-3
1.4 Updating the service information .......................................................................1-3
2 Responsible customer service centres..........................................................2-1
2.1 Service addresses for workshop trolleys............................................................2-2
2.2 Diagnostic radio head service address VAS 5054A...........................................2-2
3 Siemens Hotlines - Forms and addresses .....................................................3-1
3.1 Responsibilities of regional support centres.......................................................3-1
3.2 Regional support centres ...................................................................................3-5

Appendices:
Appendices to chapter 3:
• “Fault report fax for VAS 505x”
• “Service conditions for VAS 505x”

OKI manual for printer problems

Subject to alteration. All rights reserved. No claims may be made on the basis of the
information, graphics and descriptions contained in these instructions. Reprints, copies
and translations of this document, in whole or in part, may not be made available to third
parties without the express written permission of Volkswagen AG and/or the manufacturer.
All rights provided under copyright law are expressly reserved by Volkswagen AG and the
manufacturer.

VOLKSWAGEN AG Issued by: VOLKSWAGEN AG

Konzern Service Automation & Drives
Werkstattausrüstung Industrial Automation Systems
D-38436 Wolfsburg A&D AS AP SE1
Siemensallee 84
D-76187 Karlsruhe

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 General information

1 General information
Dear customer,
This service information informs you of the service centres to contact if you have
questions or problems relating to the products from the VAS 505x series (VAS 5051,
VAS 5051B, VAS 5052, VAS 5052A, VAS 5053).
Please note the following in case of questions or problems:

Transport damage / incomplete deliveries

Transport damage and incomplete deliveries of all testers and associated com-
ponents should be reported immediately to the supplier (see delivery order, VW or
Siemens). Further details can be found in the "startup/unpacking instructions" of the
tester.

Warranty and registration

The warranty (24 months, except for wearing parts) is only valid if registration is
carried out. To register, please return the completed registration certificate by fax or
e-mail directly to the Siemens Service Centre in Germany. The address, further
details and a copy of the registration certificate to be completed can be found in the
“Startup/unpacking instructions” for the tester.

Documents for the device/fault report/registration certificate/delivery terms

The entire documentation for the VAS 505x, including service information, is on a
CD/DVD (base CD or separate data carrier) that belongs to the scope of delivery.
The documentation also contains the following service documents:
• General delivery terms (for service)
- General delivery terms for customers based in Germany
("Grüne Lieferbedingungen", PDF file)
- General delivery terms for customers based outside of Germany
(as a PDF file in German and English)
• Registration certificate
(to be filled out as a Word document in German and English)
• Fault report fax (to be filled out as a Word document in German and English)

The documents are on the base CD in the folder:

Manuals Unit descriptions
Documents Service documents

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 General information

1.1 Fault with the VAS 505x

If a fault should occur with your unit, please proceed as follows:

- Try to determine what the fault is and to localize it as exactly as possible.
Consult the instructions in the “Troubleshooting” chapter of the hardware
operating manual before contacting the appropriate customer service.
- Use chapter 2 of this service information to check which customer service
centre is responsible for your fault.
- Complete the fault report fax in detail (adding any other relevant details), and
send it to the appropriate hotline.
How to obtain a fault report fax:
- Copy and use the enclosed form (see Appendix to chapter 3).
- Display and print it from the service information on a tester or by inserting the
base CD into a PC (see software operating manual).
- Fill out the Word form from the delivered data carrier (base CD or separate data
carrier).
Instructions for accessing the hardware and software operating manuals can be
found in the “Startup/unpacking instructions” for the tester.

Note
The quickest way to submit your fault report to customer service is by FAX. Please find
the prepared fault report fax and send it to the fax number for your customer service
centre. The Siemens support centres are listed in chapter 3. Give the most precise
description you can of the fault characteristics (messages, etc.), when the fault occurred
and what was happening at the time, what you have already done to locate the fault and
the conclusions you have reached.

Note on central customer service office in Germany

When sending reports to the central customer service office in Germany, note that not all
languages are spoken there. The languages spoken at the central customer service
office can be found in chapter 3.2.

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 General information

1.2 Problems with OKI printers

For the OKI printers used with VAS 5051 and VAS 5051B, models
OKI B4600, B4350, B4300, M22L, OL6 ex, ML18, OKIPAGE10ex, OKIPAGE14ex,
we ask that you proceed according to the manufacturer's manual (attached) when a
problem arises, so that you may possibly find the source of the problem yourself.

1.3 Returning of VAS 5051x replacement units

If a tester or a docking station needs to be replaced, you will be provided with a

replacement unit, in special packaging, which you should use to return your defective
unit. Return the complete unit, having first removed the accessories (remove
battery, table power adapter and any PCMCIA cards installed).
VAS 5052 docking station
If necessary, remove the “DSS” system number from the tester tray.
VAS 5053
Do not remove the Compact-flash card. It should remain in the tester.

Note on exchanging of cards

Please observe the following for exchanging/removing PCMCIA, Compact Flash
(storage) or other cards in/from the tester:
- Never remove or insert cards when the tester is carrying live current. The tester
must be switched off beforehand.
- Never touch any contacts or electronic parts in the tester since they can be
destroyed by electrostatic charges.

1.4 Updating the service information

This service information is subject to regular updating and is supplied with each base
CD from V10.00 onwards. You should check from time to time whether any changes
have been made.

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 Responsible customer service centres

2 Responsible customer service centres

If a fault that has occurred can not be remedied, then check the responsibilities below
and contact the relevant customer service. The responsible Siemens support centres
are listed in chapter 3.

Component/Issue Customer service centre

(if available, depending on tester)
Tester SIEMENS
Tester docking station SIEMENS
VAS 5054A operated with VAS 5052A SIEMENS
VAS 5054A operated with VAS 5052/VAS 5051B SOFTING
VAS 5051B workshop trolley, from Knürr Knürr
VAS 5051B workshop trolley, from Rawotec Rawotec
Diagnostic and measurement cables VW/SIEMENS
Pressure and temperature sensors VW
Operating problems VW, SIEMENS
General application of VAS 505x on the vehicle VW
Problems with the vehicle self-diagnosis VW
Problems with guided fault finding or guided Manufacturer of the brand CD,
functions on the vehicle (VW, Audi, etc.)
Unidentifiable problem SIEMENS
Documentation SIEMENS
Printer Device manufacturer, VW
Printer consumables (image drum unit and toner Device manufacturer, VW
cartridge)

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 Responsible customer service centres

2.1 Service addresses for workshop trolleys

For problems and spare parts orders:

Knürr
• E-mail address: mobile@knuerr.com
Rawotec
• All necessary contact addresses can be found on the Internet at
http://www.rawotec.com/

2.2 Diagnostic radio head service address VAS 5054A

• E-mail address: support.automotive@softing.com

Also see the operating manual of the VAS 5054A.

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 Forms and Addresses – Siemens Hotlines

3 Siemens Hotlines - Forms and addresses

Here you will find the Siemens contact offices for questions, problems and spare
parts orders, the pre-printed fault reporting fax and the service conditions agreed
with VW.
Contact offices are now classified as follows:
Responsibilities of regional support centres, listed by country.
This table tells you which country is responsible for you. If your country is not
assigned, please contact the service centre in Germany.
Regional support centres
Here you will find the location and the fax and telephone numbers of the
individual support centres.
Also see this on the Internet: DE www.siemens.de/service-sidis
GB www.siemens.com/service-sidis

The appendix to this chapter contains the “Fault report fax” form and the service
conditions.

3.1 Responsibilities of regional support centres

If the support centre responsible for a country is assigned particular testers

(e.g. VAS 5051, VAS 5052), support is only provided there for the testers listed.
The list of countries is arranged by their international vehicle registration codes.

Country supported Responsible Country supported Responsible

regional support regional support
centre centre
-A- Austria Germany - CDN - Canada USA
- AND - Andorra Germany - CH - Switzerland Switzerland
- AUS - Australia Singapore - CI - Ivory Coast Germany
-B- Belgium Belgium - CL - Sri Lanka Singapore
VAS 5051, VAS 5052 - CN - China China
Germany - CO - Colombia Mexico
VAS 5051B, VAS 5053,
VAS 5052A - CR - Costa Rica Mexico
- BG - Bulgaria Germany - CY - Cyprus Germany
- BIH - Bosnia- Germany - CZ - Czech Republic Czech Republic
Herzegovina VAS 5051, VAS 5052
Germany
- BOL - Bolivia Mexico
VAS 5051B, VAS 5053,
- BR - Brazil Brazil VAS 5052A
- BRN - Bahrain Germany -D- Germany Germany
- BRU - Brunei Singapore - DK - Denmark Germany
- BS - Bahamas Mexico - DOM - Dominican Mexico
- BY - Belarus Germany Republic

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 Forms and Addresses – Siemens Hotlines

Country supported Responsible Country supported Responsible

regional support regional support
centre centre
- DZ - Algeria Germany -I- Italy Germany
-E- Spain, incl. Germany - IL - Israel Israel
Melilla, Ceuta VAS 5051, VAS 5052
and Canary Germany
Islands VAS 5051B, VAS 5053,
- EAK - Kenya South Africa VAS 5052A
VAS 5051, VAS 5052 - IND - India Singapore
Germany - IR - Iran Germany
VAS 5051B, VAS 5053,
- IRL - Ireland Ireland
VAS 5052A
VAS 5051, VAS 5052
- EC - Ecuador Mexico Germany
- ES - El Salvador Mexico VAS 5051B, VAS 5053,
- EST - Estonia Germany VAS 5052A
- ET - Egypt Germany - IS - Iceland Germany
- ETH - Ethiopia South Africa -J- Japan Singapore
VAS 5051, VAS 5052 - JA - Jamaica Mexico
Germany - JOR - Jordan Germany
VAS 5051B, VAS 5053,
-K- Cambodia Singapore
VAS 5052A
- KWT - Kuwait Germany
-F- France inc. Germany
Réunion and - KZ - Kazakhstan Germany
French Antilles -L- Luxembourg Luxembourg
(Guadeloupe VAS 5051, VAS 5052
and Martinique) Germany
-F- French Singapore VAS 5051B, VAS 5053,
Polynesia VAS 5052A
(Tahiti) - LAR - Libya Germany
- FIN - Finland Sweden - LB - Liberia South Africa
-G- Gabon South Africa VAS 5051, VAS 5052
VAS 5051, VAS 5052 Germany
Germany VAS 5051B, VAS 5053,
VAS 5051B, VAS 5053, VAS 5052A
VAS 5052A - LT - Lithuania Germany
- GB - Great Britain Germany - LV - Latvia Germany
- GCA - Guatemala Mexico -M- Malta Germany
- GE - Georgia Germany - MA - Morocco Germany
- GH - Ghana South Africa - MAL - Malaysia Singapore
VAS 5051, VAS 5052 - MEX - Mexico Mexico
Germany
VAS 5051B, VAS 5053, - MK - Macedonia Germany
VAS 5052A - MNE - Montenegro Germany
- GR - Greece Germany - MS - Mauritius South Africa
- GUF - French Guyana Germany VAS 5051, VAS 5052
Germany
-H- Hungary Austria VAS 5051B, VAS 5053,
VAS 5051, VAS 5052 VAS 5052A
Germany
VAS 5051B, VAS 5053, - MW - Malawi South Africa
VAS 5052A VAS 5051, VAS 5052
Germany
- HK - Hong Kong China VAS 5051B VAS 5053,
- HN - Honduras Mexico VAS 5052A
- HR - Croatia Croatia -N- Norway Germany
VAS 5051, VAS 5052 - NA - Dutch Antilles Mexico
Germany (Curacao and
VAS 5051B, VAS 5053, Aruba)
VAS 5052A

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 Forms and Addresses – Siemens Hotlines

Country supported Responsible Country supported Responsible

regional support regional support
centre centre
- NCL - New Caledonia Singapore - SK - Slovakia Austria
- NL - Netherlands Germany VAS 5051, VAS 5052
- NZ - New Zealand Singapore Germany
VAS 5051B, VAS 5053,
- OM - Oman Germany VAS 5052A
-P- Portugal Germany - SLO - Slovenia Austria
- PA - Panama Mexico VAS 5051, VAS 5052
- PAK - Pakistan Singapore Germany
- PE - Peru Mexico VAS 5051B, VAS 5053,
VAS 5052A
- PL - Poland Poland
VAS 5051, VAS 5052 - SRB - Serbia Germany
Germany - SUD - Sudan South Africa
VAS 5051B VAS 5053, VAS 5051, VAS 5052
VAS 5052A Germany
- PRI - Puerto Rico Mexico VAS 5051B, VAS 5053,
VAS 5052A
- PY - Paraguay Mexico
- SYR - Syria Germany
-Q- Qatar Germany
-T- Thailand Singapore
- RA - Argentina Germany
- TN - Tunisia Germany
- RC - Taiwan Singapore
- TR - Turkey Turkey
- RCB - Rep. Congo South Africa
VAS 5051, VAS 5052 - TT - Republic of Mexico
Trinidad and
Germany
Tobago
VAS 5051B, VAS 5053,
VAS 5052A - UA - Ukraine Germany
- RCH - Chile Mexico - UAE - United Arab Germany
Emirates
- RDC - Democratic South Africa
Republic of VAS 5051, VAS 5052 - USA - Guam Singapore
Congo Germany - USA - USA USA
VAS 5051B, VAS 5053, - UZ - Uzbekistan Germany
VAS 5052A
- VN - Vietnam Singapore
- RH - Haiti Mexico
- WAL - Sierra Leone South Africa
- RI - Indonesia Singapore VAS 5051, VAS 5052
- RL - Lebanon Germany Germany
- RM - Madagascar Germany VAS 5051B, VAS 5053,
VAS 5052A
- RO - Romania Austria
VAS 5051, VAS 5052 - WAN - Nigeria South Africa
Germany VAS 5051, VAS 5052
VAS 5051B, VAS 5053, Germany
VAS 5052A VAS 5051B, VAS 5053,
VAS 5052A
- ROK - South Korea Singapore
-Y- Yemen Germany
- ROU - Uruguay Mexico
- YV - Venezuela Mexico
- RP - Philippines Singapore
-Z- Zambia South Africa
- RT - Togo South Africa
VAS 5051, VAS 5052
VAS 5051, VAS 5052
Germany
Germany
VAS 5051B, VAS 5053,
VAS 5051B, VAS 5053,
VAS 5052A
VAS 5052A
- ZA - South Africa South Africa
- RUS - Russia Russia
VAS 5051, VAS 5052
-S- Sweden Germany Germany
- SA - Saudi Arabia Germany VAS 5051B, VAS 5053,
- SGP - Singapore Singapore VAS 5052A

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 Forms and Addresses – Siemens Hotlines

Country supported Responsible

regional support
centre
- ZW - Zimbabwe South Africa
VAS 5051, VAS 5052
Germany
VAS 5051B, VAS 5053,
VAS 5052A
Status: 2008-01-11

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 Forms and Addresses – Siemens Hotlines

3.2 Regional support centres

If the support centre responsible for a country is assigned particular testers

(e.g. VAS 5051, VAS 5052), support is only provided there for the testers listed.
Germany is then responsible for testers that are not listed. If no testers are specified,
the country provides support for all tester types.

Responsible FAX hotline for Telephone advice

service Location fault reports for VAS 505x testers
centre
(fax form in the
appendix to this
chapter)
-A- Porsche Austria GmbH 662-8586-4354 662-8586-4356
Austria & Co. (national) (national)
VAS 5051 Service +43-662-8586-4354 +43-662-8586-4356
VAS 5052 Ausrüstung u. Support (international) (international)

Vogelweiderstr. 75
A-5020 Salzburg
-B- S.A. D´leteren N.V. 2-756-8440 2-756-8454
Belgium (national) (national)
VAS 5051 +32-2-756-8440 +32-2-756-8454
VAS 5052 Leuvensesteenweg 639 (international) (international)
B-3071 Kortenberg
-BR - Siemens Ltda. 11-3833-4703 11-3833-
Brazil PSI 1 (A&D) (national) 4923/4055/4040
+55-11-3833-4703 (national)
R. Cel. Bento Bicudo, (international) +55-11-3833-
111 4923/4055/4040
CEP 05069-900 (international)
São Paulo
- CH - AMAG 056-463-9498 056-463-9293
Switzerland Zentralersatzteillager (national) (national)
+41-56-463-9498 +41-56-463-9293
Bahnhofstrasse 30 (international) (international)
CH-8107 Buchs/ZH

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 Forms and Addresses – Siemens Hotlines

Responsible FAX hotline for Telephone advice

service Location fault reports for VAS 505x testers
centre
(fax form in the
appendix to this
chapter)
- CN - SFAE Siemens Factory 10-64719991 10-64719990
China Automation (national) (national)
Engineering Ltd. +86 10 64719991 +86-10-64719990
West Side 1/F,A2 (international) (international)
Building
No.9 Jiuxianqiao East
Road,
AlternativeÐ
Peking 100016
- CN - BRADFORD 512-675-42137 512-675-42137
China Automotive (national) (national)
Maintenance +86-512-675-42137 +86-512-675-42137
Mechanical & Electronics (international) (international)
Equipments Co., Ltd
Out of No. 6 Xinsu Road
guarantee 215001 Suzhou
- CZ - E&A s.r.o. 0-326-713954 0-326-713855
Czech Service (national) (national)
Republic +42-0-326-713954 +42-0-326-713855
VAS 5051 Zelena 184 (international) (international)
VAS 5052 CZ-29306 Mladá
Boleslav

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 Forms and Addresses – Siemens Hotlines

Responsible FAX hotline for Telephone advice

service Location fault reports for VAS 505x testers
centre
(fax form in the
appendix to this
chapter)
-D- Siemens AG 0721-595-5252 German
Germany A&D AS AP TD SF CS (national) 0721-595-4308
+49-721-595-5252 (national)
Siemensallee 84 (international) +49-721-595-4308
D-76187 Karlsruhe (international)
Italian
+49-721-595-4882
(international)
English
+49-721-595-2646
(international)
French
+49-721-595-4343
(international)
Spanish
+49-721-595-4849
(international)
Dutch
+49-721-595-7966
(international)
Swedish
+49-721-595-7965
(international)
Portuguese
+49-721-595-7969
(international)
- HR - P. Z. Auto 01-6269-101 01-6269-129
Croatia (national) (national)
VAS 5051 Zagrebačka b.b. +385-1-6269-101 + 385-1-6269-129
VAS 5052 HR-10410 Velika Gorica (international) (international)
- IL - Champion Motors Ltd. 2-357-79327 2-357-79309
Israel After Sales (national) (national)
VAS 5051 +97-2-357-79327 +97-2-357-79309
VAS 5052 27, Baruch Hirsch Street (international) (international)
Bnei Brak 51100
- IRL - Motor Distributors Ltd. 01-4094431 01-4094372
Ireland (national) (national)
VAS 5051 Naas Road +353-1-4094431 +353-1-4094372
VAS 5052 IRL-Dublin 12 (international) (international)

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 Forms and Addresses – Siemens Hotlines

Responsible FAX hotline for Telephone advice

service Location fault reports for VAS 505x testers
centre
(fax form in the
appendix to this
chapter)
-L- Autodiffusion M. Losch 02-495134 02-403333
Luxembourg (national) (national)
VAS 5051 S.e.c.s. +35-2-495134 +35-2-403333
VAS 5052 Zone Industrielle (international) (international)
L-1818 Luxembourg-
Howald
- MEX - Siemens S.A. de C.V. 33-3818-2189 33-3818-2188
Mexico I&S Servicio y Retrofit (national) (national)
+52-33-3818-2189 +52-33-3818-2188
Camino a la Tijera 1 (international) (international)
Jalisco C.P. 45640
Tlajomulco de Zuniga
- PL - Kulczyk Tradex 061-650-5309 061-650-5316
Poland V.A.G Importeur (national) (national)
VAS 5051 +48-61-650-5309 +48-61-650-5316
VAS 5052 ul. Krańcowa 44 (international) (international)
PL-61-037 Poznań
- RUS - OOO Siemens 095 737 24 11 095 737 21 35
Russia A&D (national) (national)
+7 095 737 24 11 +7 095 737 21 35
ul.Letnikovskaya 11/10 (international) (international)
Moscow, RUS-115114
- SGP - Siemens (Pte.) Ltd. 06490-7601 06490-8988
Singapore Technical Services Dept. (national) (national)
+65-6490-7601 +65-6490-8988
2 Kallang sector #6-00 (international) (international)
SGP-349277 Singapore
- TR - Dogus Otomotiv 0-212 285 40 27 0-212 335 37 56
Turkey Ser. ve Ticaret A.S. (national) (national)
+90 212 285 40 27 +90 212 335 37 56
Dogus Grubu Binaları (international) (international)
Büyükdere Cad.No:65
34398 Maslak Istanbul

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 Forms and Addresses – Siemens Hotlines

Responsible FAX hotline for Telephone advice

service Location fault reports for VAS 505x testers
centre
(fax form in the
appendix to this
chapter)
- USA - Siemens Energy & 847-640-0227 800-215-1646
USA Automation Inc. (national) (national)
Field Service +1-847-640-0227 +1-800-215-1646
(international) (international)
390 Kent Avenue
Elk Grove Village
(Illinois)
IL 60007
- ZA - Siemens Ltd. 011-545-3956 011-545-2769
South Africa Siemens Service Center (national) (national)
VAS 5051 +27-11-545-3956 +27-11-545-2769
VAS 5052 126 Fourteenth Road (international) (international)
Erand Garden
Midrand 1685
Status: 2008-01-11

Appendices to chapter:
“Fault report fax for VAS 505x”
“Service conditions for VAS 505x”

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 Appendices

Fault report fax for VAS 505x Fax Nr.:_____________________

Please complete the relevant details in full and fax to the regional hotline responsible for dealing with
faults.
1. Registration details
VAS 5051 tester Serial number ________________ (Rear of tester: N1-xx-xxxxxx)

VAS 5051B tester Serial number ________________ (Rear of tester: DMITN1-xx-xxxxxx)

VAS 5052 tester Serial number ________________ (Rear of tester: DSSTN1-xx-xxxxx)

VAS 5052 docking Serial number ________________ (Rear of docking station: DSSBN1-xx-xxxxx)

VAS 5052A tester Serial number ________________ (Rear of tester: Q6xxxxxxxx-SPVT)

VAS 5052A docking Serial number ________________ (Underside of docking station: Q6xxxxxxxx-SPVB)

VAS 5053 tester Serial number ________________ (Rear of tester: DSTTN1-xx-xxxxx)

VAS 5053 docking Serial number ________________ (Underside of docking station: DSTBN1-xx-xxxxx)
Is your warranty still valid (24 months)? Yes T

2. Dealership details
VW-affiliate workshop:T
Sales centre / importer no. __________________
Name of company ________________________
Contact person ___________________________
Postal address:
Street __________________________________
Postal code City __________________________
Country ________________________________
1. As assigned by VW and to be entered / already entered on the tester (see Operating Manual)
2. For EU countries only
Independent workshop T
Dealership number1 ______________________
Tax ID no.2 _____________________________
Telephone / Fax _________________________
Delivery address (if different to postal address):
Street _________________________________
Postal code City _________________________
Country ________________________________

3. Description of problem:
For troubleshooting or fault location, see also the “Troubleshooting” chapter in the Hardware Operating
Manual.
Please answer the following questions:
Which base CD (software version and language version) is installed on your tester?
- ____- / V ___.___.___ ___ / ___ / ______
(Example: -D- / V07.00.00 02/04/2004, take data from “Start mask” information window)
With which brand CD did the problem occur?:
VW T Audi T Seat T Škoda T Bentley T
- ____- / V ___.___.___ ___ / ___ / ______
(Example: -D- / V07.53.00 16/07/2004; take data from Administration, “Contents”)
Please provide additional information as requested on the second page.

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 Appendices

Fault report fax for VAS 505x, second page

In which operating mode / function did the fault occur (please specify function)?
Vehicle Self-Diagnosis / OBD? ___________________________________________________________ T
Test Instruments? ______________________________________Multimeter T _____ Oscilloscope T
Guided Fault Finding? __________________________________________________________________ T
Guided Functions? ____________________________________________________________________ T
Administration? _______________________________________________________________________ T
Applications? _________________________________________________________________________ T
Information system? ____________________________________ELSA? T ________________erWin? T

Fault report following self-test of diagnostic bus unit? Yes T F no.* _____________________
Fault report following self-test of test instruments? Yes T F no.* ______________________
______________________________________________________________________________________
______________________________________________________________________________________

Did the fault occur during communication with external devices? Yes T
IrDA T LAN T USB T ISDN T
Type of device (printer, ...)? _______________________________________________________________

Is the fault reproducible? Yes T

Does the fault occur sporadically? Yes T

How did the fault arise (actions leading up to it)?

At what precise point did the fault occur (screen, function test, test step)?
______________________________________________________________________________________
______________________________________________________________________________________
______________________________________________________________________________________
______________________________________________________________________________________
______________________________________________________________________________________
______________________________________________________________________________________
______________________________________________________________________________________
______________________________________________________________________________________
Does the fault report fax have any attachments?
Diagnostic log T ECU identification T Screenshot with error message T

We have read the following printed service conditions including the terms for the replacement of components
and we hereby accept these conditions.

City __________________ Date _____________ Signature _______ Stamp

Status: 2008-01-11

* Fault number

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 Appendices

Service conditions for VAS 505x

Service object
The subject-matter of the agreement is the hotline and replacement service for all VAS 5051/VAS 5051B/
VAS 5052/VAS5052A/VAS 5053 workshop systems (testers) in use worldwide in the VW dealership network and
in authorised VW workshops and independent workshops.
Siemens shall provide the services described below for the aforementioned testers.
Independent workshops
The service and hotline contract is concluded between VW and the independent workshops. The services pro-
vided for these workshops are the same as those provided for the VW dealership network.
Services
An advisory service (hotline) set up by Siemens AG shall be provided for the testers to provide the dealer with
advice by telephone in case of hardware problems. With some faults, the problem can be remedied over the
telephone.
Faults in the hardware shall be eliminated by the delivery of replacement components to the workshops following
consultation with the hotline. As confirmation of these replacement conditions, the dealer shall send a signed copy
of the fault report fax to the Siemens hotline or to an authorised company. Customer will receive a comparable
device of average kind and quality in exchange for the damaged device. The defective component shall be
replaced on site by the workshop.
Minor visual or mechanical signs of use on replacement components are to be accepted by the workshops.
The costs of eliminating excessive signs of use caused by improper treatment will be charged to the workshop.
The costs of service calls to the site are not included in the purchase package.
Should malfunctions occur, which are due to incorrect handling on the part of the customer or external factors, the
customer will also receive an invoice for the repair services rendered within the guarantee period.
Delivery period for replacement components
The delivery of a replacement component to registered workshops takes place within 3 working days without
customs handling, if the technical clearance of the procedure is done before 3:00 pm and a written appointment is
presented by the workshop. Once it is presented the customer approves the service conditions herewith.
Period of service
The advisory and delivery services shall be performed during the usual working hours for the relevant local
Siemens hotline, from Monday to Friday, with the exception of public holidays in the relevant country.
Obligations of the workshop
The dealer undertakes to return the defective component in its special packaging to Siemens AG, or to have it
ready to be picked up (if a pick-up service has been agreed upon), within five days after receipt of the replace-
ment component.
The special packaging will be delivered with the new component.
An invoice of the original price will be sent to the dealer if the dealer does not perform this service.
General delivery terms
Furthermore the general delivery terms for products of the electrical industry ("Grüne Lieferbedingungen") apply
for use in business transactions between companies based in Germany - as of June 2005. The delivery terms are
available on the data carriers.
For customers based outside of Germany the general delivery terms of Siemens apply (the delivery terms are
available on data carriers).

Siemens AG
A&D AS AP TD SF CS
Siemensallee 84
D-76187 Karlsruhe Status: 2008-01-11

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 OKI manual for printer problems

Before contacting a customer service representative because of a problem related to print quality, please read the
suggested solutions on the following pages and check to see if you can solve the problem yourself or if you have
maybe overlooked something.

If you cannot solve the problem yourself, the Siemens Hotline will give you the contact information of your
respective OKI Service Centre. Depending on the location, OKI provides replacement and/or on-site service.

If you send the printer in for repairs, please remove the following beforehand:

1. Paper from the paper tray.

2. The power cable
3. The USB cable
4. The imaging drum (incl. toner cartridge) and store them packed away in a location protected from light.

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 OKI manual for printer problems

1.0 Is the printer not responding?

1. Is the printer (17) turned on? ( Power on to "1")
2. Is the power cable (2) connected correctly?
3. Was another source of electricity tested?
4. Was the connection to PC (1) tested?

2.0 What must be done in the event of a paper jam?

In case of loading jams:
1. Was the paper correctly inserted into the cassette? (14)
2. Is the size of the paper within the standard we specified?
3. Is the weight of the paper within the standard we specified?
4. Can the paper be fed via manual feed?

3.0 Loading jams (solution)

1. Remove the paper tray from the printer.
2. Remove creased or crumpled paper.
3. Remove paper from the underside of the printer.
4. Re-insert the paper tray.
After you have removed the paper that has been damaged or incorrectly fed,
the printer should continue to print.

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 OKI manual for printer problems

4.0 In case of output jams:

1. Was the paper size correctly defined on the printer?
2. Where exactly is the paper being jammed? (12) or (2)?
- (2) Take out the imaging drum and carefully remove the paper.
- (12) Pull out the paper tray and remove the paper.

5.0 Paper jam outside of the printer or output paper jam (solutions)
1. Remove the tray and take care of all sheets of paper that
have been incorrectly fed in as described under 3.0.
2. Open the top cover.
3. Lift the imaging drum carefully out of the toner cartridge. Take care not
to touch or scratch the green drum surface.
4. Remove all jammed sheets from the paper path.
5. Place the imaging drum together with the toner cartridge back into the printer.
Take care to insert them correctly into the slot on both sides of the printer.

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 OKI manual for printer problems

6.0 Replacing consumables: toner

1.) Open printer 3.) Remove the packaging from 4.) Remove the adhesive strip
the new toner cartridge
2.) Unlatch and remove the toner
cartridge

5.) nsert the toner cartridge into

the imaging drum 6.) Latch the toner cartridge onto 7.) Close the printer and begin
the imaging drum using it again

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 OKI manual for printer problems
7.0 Replacing consumables: imaging drum
1.) Open printer
2.) Remove the imaging drum
5.) Insert the toner cartridge from
the old imaging drum into the
new imaging drum
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3.) Remove the packaging from
the new toner cartridge
6.) Close the printer and begin using it
again
7.) Resetting the drum counter
(see handbook)
4.) Remove the toner chamber
cover
CAUTION
The fuser area is hot. The area is clearly
marked. Do not touch it.
WARNING
Never expose the imaging drum unit to light
for more than five minutes.
Never expose the imaging drum unit to
direct sunlight. Always hold the imaging
drum by its top side or on its ends. Do not
touch the surface of the green drum in the
imaging drum unit.
Appendix OKI 5/8
 OKI manual for printer problems

Problems with print quality

Symptom Possible cause Solution

The printer prints blank pages. The imaging drum unit is not correctly installed. Re-install the imaging drum unit.
The printer prints blank pages. Empty or missing toner cartridge. Insert a new toner cartridge.
The whole page is faded when printed. Empty toner cartridge. The print results on pages Insert a new toner cartridge . Clean the
are faded when the toner is almost used up. LED row.
The LED row is dirty.
The page has a grey background. Static electricity, usually from dry environments , Use smooth laser printer paper (bond)
makes the toner stick to the background . or use a humidifier.
All pages are printed completely black. Hardware problem. Contact customer service.
There are repeated smear marks on the Damaged imaging drum cartridge causes smearing Create a cleaning page; the repeated
page every 4.06 cm due to nicks and scratches. smears may only be temporary.
Vertical white stripes or faded areas on The toner level is low so that the toner is not Replace the toner cartridge. Check the
the page. correctly distributed, or the drum is worn out. drum and replace if necessary.
Slanted printout. Problems with the paper path, the lamp group or the Create a cleaning page. *)
fusing unit.
*) See handbook
Do not store paper in an environment with a temperature and air humidity level that is too high. Do not store the paper without a protective cover.
Recommended air humidity level for operation: 20-80%

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 OKI manual for printer problems

Printout with smears or splotches. Dirty rollers, toner leaked into the printer, or there is Replace the imaging drum and the toner.
a problem with the imaging drum. Contact customer service.
Repeated marks are being printed on A damaged imaging drum unit or excess toner on The marks may be only temporary. Print out
the page the imaging drum can result in marks on the paper. a cleaning page as described in the
following.

CLEANING THE IMAGING DRUM / PRINTING A CLEANING PAGE

If the printed page shows signs of fading or has stripes or irregular markings on it, the problems can possibly be solved by printing a
cleaning page.
1. Press the Online button in order to switch the printer into offline status.
2. Open the manual paper feed and place an empty A4 page between the paper guides.
3. Press the Menu button repeatedly until the MAINTENANCE MENU is displayed, then press the Select button.
4. Press the Item button until the words CLEANING PAGE are displayed.
5. Press the Select button.
6. The printer feeds the paper and prints a cleaning page. Depending on the level of dirtiness, you may have to print the cleaning
page several times consecutively in order to completely clean the imaging drum.
7. Press the Online button.
8. If the print image has not improved, the imaging drum unit is probably defective and must be exchanged.

Do not store paper in an environment with a temperature and air humidity level that is too high. Do not store the paper without a protective cover.
Recommended air humidity level for operation: 20-80%

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 OKI manual for printer problems

Problems with hardware

Symptom Possible cause Solution

Printer freezes when initialised.
The printer "freezes" or displays an
error message when the computer is
restarted.
Strange smells.
Incorrect cable configuration.
If the computer boots when the printer is switched
on, errors in communication may occur.
Forms or stickers passing through the hot fusing
unit give off gases.
Check the cable configuration, extension
and length.
Switch the printer off before re-starting the
computer.
Make sure that the forms used are designed
to be heated and ensure proper ventilation.

The printer is switched on, but must The energy saving mode is switched on in order to The fusing unit must warm up before you
warm up before printing a job. save electricity. can print the next job. To avoid this delay,
modify the energy saving setting. *)

*) Caution Printer in the VAS 505x workshop trolley

Ensure that the printer lid and roll-up door is opened for ventilation when using the printer in the VAS 505x workshop trolley, both
during normal operation and energy saving mode.
Pull the power cable from the workshop trolley to switch off the complete device.

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