CAREER OBJECTIVE
PROFILE SUMMARY
➢ A fully committed, capable and confident professional with more than 9 years of rich experience
including Customer service, Client Relationship Management, Investment advisory, Business
Development and people management. Possesses the required vision, ability, drive and
enthusiasm needed for successful management.
➢ A highly organized and consistent individual who can quickly comprehend complex managerial
scenarios.
➢ Excel in resolving employer challenges with innovative solutions, systems and process
improvements proven to increase efficiency and the bottom line.
KEY SKILLS
➢ Responsible for the entire centre operations and managing the team.
➢ Responsible for admissions, recruitment of Teachers, Administrative staff and sub staff.
(Through job Portals)
➢ Negotiations, Documentation and reporting.
➢ Single point of contact for parents and team, coordinating through telecom and meetings
➢ Mentor and coach to the team. Training and enhancing skills.
➢ Organizing events, for the parents as well as for the team as part of the recognition program.
➢ Responsible for the Profit and Loss of the centre, Mobilization, Training, placements, operations
& Quality.
➢ On-board all new Centre (team) to the processes and policies of Company, and ensure they are
followed.
➢ Collaborate with the team during the business planning process. Handling escalations and
customer satisfaction survey.
➢ Worked as an Assistant Teacher, assisting the Home room teacher in handling the entire
classroom operations.
➢ Reinforce lessons presented by teachers by reviewing material with students one-on-one or in
small groups.
➢ Enforce school and class rules to help teach students proper behavior.
➢ Help teachers with recordkeeping, such as tracking attendance and calculating grades.
HDFC BANK (BRANCH - GOLE MARKET NEW DELHI) (JUN’10 – MAR’13) ASST. MANAGER
➢ Worked with HDFC Bank, as part of the Branch banking, as an Assistant Manager.
➢ Generating reports and publishing MIS related to the branch and handling the audit related
activities.
➢ Handling the branch walk-in customers for their service related queries and lobby management,
primarily aiming at providing quality service and complete resolution at the first approach of the
customer.
➢ Processing all the instructions related to customer’s account and handling all operational tasks
of the branch ensuring the resolution of customer instructions within the stipulated time
requirements.
➢ Aiming for increasing the Customer satisfaction level by taking initiatives for providing quality
service to the clients along with being compliant to the rules and regulations of the
organization.
➢ Revenue generation by cross-selling bank’s and third-party products to the clients for business
development.
➢ Handling customer complaints and escalations.
➢ Screening the selected candidates for branch level interviews, Hiring and training Business
development officers.
➢ Worked with Citiphones (phone banking unit of Citibank National Associates.) on the payrolls
of Citibank National Associates for 2 yr. and 10 months.
➢ Being a Mentor for the new employees joining in the co. and helping them understand the
process.
➢ Was a member of the Citigold Acquisition team for New to Bank customers, educating them
about the Priority CASA a/c with Citibank, and with a target of up selling other products to the
customers like insurance, deposits and investments, aiming at revenue generation for the bank.
➢ Well equipped with all the information related to Liabilities and assets, as also take up service
queries of the customers.
➢ Also, an active participant in the VOE meetings and organizing the Fun at work activities in the
organization (HR related).
HDFC BANK PHONE BANKING DELHI UNIT (AUG’06 – JUL’07) JR. EXECUTIVE
➢ Worked with HDFC Bank Phone banking unit Delhi on the payrolls of ADFC for eleven months.
➢ Profile involved daily handling customer’s calls dealing with all types of service queries
regarding CASA.
➢ Later transferred into backend division which included taking up customer’s complaints, liaising
with different departments to solve customer’s queries and handling other operational tasks.
PROFESSIONAL ACHIVEMENTS
Achievements: - ARTHAYANTRA
➢ Won the Sales Champ of the month award for the month of October 2013, for highest revenue
generation amongst the team.
➢ Recognized as the Sales star of the Month for the Month of October 2013 for delivering the
highest number in the team.
➢ Won the Insurance contest for contributing 7.5 lacs of revenue in 3 months with HDFC bank.
➢ Have won the star of the month award (Pan India-Citiphones) for displaying exceptional service
skills.
➢ Also, had been part of the bronze team of the quarter twice, once in service and then in the
current team.
➢ Had been a part of the silver team of the quarter, as part of the New to Bank team (Pan India).
➢ Received Customer Appreciation for meeting the Service Quality standards.
➢ Received the O & T Excellence award as part of the New to Bank team for the month of August
‘09.
➢ Received the Bravo Award for the month of Dec ’09 for generating the high revenue for the
bank.
CERTIFICATIONS
ACADEMIC CREDENTIALS
Masters - SYMBOISIS, PUNE - PGDBA from SYMBOISIS, PUNE (2006-2010) Specialization
in HR
Advance Diploma in Spanish language - (2003-2006) (Aggregate: 60%) - (DEPT.
OF GERMANIC AND ROMANCE STUDIES, DELHI UNIVERSITY)
Bachelor Degree - B.A. (HONS.), HISTORY with second division (2003-2006) (Aggregate:
52%) (HINDU COLLEGE, DELHI UNIVERSITY)
Higher Secondary - Presentation Convent School, Delhi (2002-2003) (Aggregate: 79%)
Matriculation – Presentation Convent School, Delhi (2000-2001) (Aggregate: 62%)
PERSONAL DETAILS