Ratings - may be adjusted by one decimal. As example, 3.0 may be adjusted to 3.4 if deemed appropriate in the box
which displays the Rating.
Overall Score - at the top of the form will be calculated automatically based on the Rating and Weights assigned.
Weights - should be assigned to each Competency Area [eg: Leadership, Proficiency & Knowledgte, etc] to
emphasize what is most important in this job. Note - the total of the Weights assigned for each Competency Area
must equal 100% when added together, including Past Year Objectives.
Communication &
Credibility Score: /5.0
Rating
Competency 5 4 3 2 1 N/A Score/5.0
Error %
Monitoring Scores
- Sample Form -
Road Map to Success
for Call Center Employees