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SHANGRI-LA HOTEL QARYAT AL BERI

STANDARD OPERATING PROCEDURE AND TRAINING MANUAL

Department Health Club Job Title: Billing Procedures


Task: Cashiering Task No: 14A OJT Hours:

INTRODUCTION

Objective : To ensure that revenue is properly accounted for and the billing procedures are followed.
Need : In order to provide a clear and consistent policy for our associates and not cause inconvenience to our guests.
Interest :

Training Aids / Equipment: Remittance envelope, RIO system.

TASK BREAKDOWN MINIMUM STANDARDS TRAINER’S NOTE

1. Health Club receptionists should Procedures:


comply with the basic cashiering
procedures.  Cash drawers should not be left unattended or
unlocked even for a short period of time.
 Receptionists should keep the keys to the cash
drawers in their possession at all times.
 Cash should not be left lying around outside
the cash drawer.
 Only two people at a time is allowed to have
an access to the cash float per shift.
 When receiving payments directly from
guests in cash, the Receptionist must count
the money in front of the guest.

Prepared by: Stewart Hodsoll Approved by: Khaled Ghaleb


Designation: Signature: Designation: Signature:
Health Club Recreation Date: Resident Manager Date:
Manager
SHANGRI-LA HOTEL QARYAT AL BERI
STANDARD OPERATING PROCEDURE AND TRAINING MANUAL

Department Health Club Job Title: Billing Procedures


Task: Cashiering Task No: 14A OJT Hours:

2. Reports
 At the end of every shift, the Receptionist
must tally all reports based on the Opera
system for posting. Tallying of cash, credit
card and room charge must be conducted.
 Report with the remittance envelope with
cash and vouchers / invoice must be placed at
the safe drop area.
 A log book must be used with a signature of
another person as a witness as part of the SOP

3. Cashier
 The assigned cashier per shift must log in and
off during her time.
 A proper turnover of cash and reports must be
done after every shift.
4. House Float
 All Associates holding floats in their
jurisdiction during a shift shall count the float
in presence of the coming associate who is
responsible for the float.
Prepared by: Stewart Hodsoll Approved by: Khaled Ghaleb
Designation: Signature: Designation: Signature:
Health Club Recreation Date: Resident Manager Date:
Manager
SHANGRI-LA HOTEL QARYAT AL BERI
STANDARD OPERATING PROCEDURE AND TRAINING MANUAL

Department Health Club Job Title: Billing Procedures


Task: Cashiering Task No: 14A OJT Hours:

 Acknowledgement of the float by both parties


will be made on the Float Acknowledgement
Book. All details to be recorded are:
 Signature and names of the
incoming and outgoing shift
Associates.
 Amount of money received and
handed over.
 Date and time.
 Remarks if any.
 The employee is responsible for any shortage
in the house float.
 House float is strictly not to be used to pay for
purchase of items.
5. House Float Check
 Health Club and Spa Manager / Income
auditor shall perform House Float count on a
regular and random basis. In additional, the
General Cashier shall also perform regular
monthly random count, witnessed by the
Income Auditor. All counts must be in the
presence of the Associates responsible for the
float.

Prepared by: Stewart Hodsoll Approved by: Khaled Ghaleb


Designation: Signature: Designation: Signature:
Health Club Recreation Date: Resident Manager Date:
Manager
SHANGRI-LA HOTEL QARYAT AL BERI
STANDARD OPERATING PROCEDURE AND TRAINING MANUAL

Department Health Club Job Title: Billing Procedures


Task: Cashiering Task No: 14A OJT Hours:

 Each count shall be recorded on the Float


Count Form, signed and witnessed by all
parties concerned & submitted to the Finance
Manager for review every month with a
summary prepared by the General cashier.
 Shortage and discrepancies are to be
immediately reported to the Health Club and
6. Cash Sales Spa Manager for further action.

 Upon shift closure, the Associate in charge


shall print the respective Shift Closure Report
or Cashier Report from the system and
prepare to bank all cash proceeds received
during the shift.
 Ensure the Shift Closure Report and Cashier
Report cash figures match to physical cash on
hand.
 The report is submitted to the General Cashier
and placed in the Remittance Envelope.
 All details must be filled and the sum to be
banked in indicated accordingly. Final check
by counting the cash again before sealing the
envelope.
 Clearly write his / her name, date and shift on
Prepared by: Stewart Hodsoll Approved by: Khaled Ghaleb
Designation: Signature: Designation: Signature:
Health Club Recreation Date: Resident Manager Date:
Manager
SHANGRI-LA HOTEL QARYAT AL BERI
STANDARD OPERATING PROCEDURE AND TRAINING MANUAL

Department Health Club Job Title: Billing Procedures


Task: Cashiering Task No: 14A OJT Hours:

the Remittance Envelope and place all cash in


it, sign then seal the envelope. Ensure the
drop is witnessed by the fellow associate who
is also to record his / her name and sign
accordingly on the designated columns.
 All cash proceeds received must be banked
into the drop safe and shall not be taken out
from the Hotel.

7. Miscellaneous Revenue Report


Closure and Settlement

 Upon revenue closure, the Associate


appointed to close the revenue of the day,
shall compile all the bills by settlement either
Cash, Visa, MasterCard or charge to room and
total all the settlement separately.
 Revenue Summary Report to ensure that all
charges and respective settlement by cash,
credit card and Room charges, etc. is summed
up and balanced.
 The Front Office assistant shall post all Room
Charge bill into the Front Office system
confirm complete posting and thereon close
the shift as per Policy Guideline on the shift
Prepared by: Stewart Hodsoll Approved by: Khaled Ghaleb
Designation: Signature: Designation: Signature:
Health Club Recreation Date: Resident Manager Date:
Manager
SHANGRI-LA HOTEL QARYAT AL BERI
STANDARD OPERATING PROCEDURE AND TRAINING MANUAL

Department Health Club Job Title: Billing Procedures


Task: Cashiering Task No: 14A OJT Hours:

closure. Place the report and bills at the


designated area for the Income Auditor.

Prepared by: Stewart Hodsoll Approved by: Khaled Ghaleb


Designation: Signature: Designation: Signature:
Health Club Recreation Date: Resident Manager Date:
Manager