Acara Pembelajaran
3 Students are able to Handling and making Discussion and Five Star English for the Hotel
handling and making reservation in a hotel and practice and Tourist Industry by Rod
reservation in a hotel check in. Revell and Christ Scott, Oxford
and check in. University Press.
4-5 Students are able Discussion and Successful English for business- Portofolio
to improve Telephoning skills and practice. Develop your speaking skill in the assesment
handling complaints. business by Susana Setyarini and Ule
telephoning skills Sulistyo Andi Jogyakarta.
and handle Responding to complaint
High season english for the
complaints. at restaurants, hotels and
hotel and tourist industry by
Students are able others places.
Keith Harding and Paul
to respond and Henderson, Oxford university
complaint at press.
restaurants, hotels
and others places.
6-7 Students are able to Discussion High season english for the hotel Portofolio
describe rooms and Rooms and other special and tourist industry by Keith assesment
facilities Harding and Paul Henderson,
other special facilities.
Oxford university press.
8
MID SEMESTER TEST
16
SEMESTER TEST
Mengetahui,