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Alexandra N.

Picardi
CONTACT INFORMATION HIDDEN
apicardiproductions.weebly.com

EDUCATION
Northeastern University Boston, MA
Master of Science in Corporate & Organizational Communication June 2018
GPA 3.78

Merrimack College North Andover, MA


Bachelor of Arts in Communication Studies May 2013
Bachelor of Arts in English & Education GPA 3.52
• Cum Laude Graduate
• Awarded Presidential Scholarship

PROFESSIONAL EXPERIENCE
American Well Boston, MA
Executive Assistant July 2018-Present
• Responsible for correspondences and decisions on behalf of two senior executives and a team of 11 across various
international time zones.
• Provide full kosher menu for catering, flights and both domestic/international travel
• Establish, document and implement training for executive assistant team
• Manage and mentor direct report administrative assistants
• Maintain a record of new and pending clients along with contact lists
• Social media management of senior executives
• Arrange complex meetings, including board and offsite meetings for all C-level employees within the company with
venue contracts, agendas and Powerpoint preparation.
• Handle details of a confidential and critical nature with the highest degree of dignity, professionalism, and
interpersonal effectiveness while exercising sound judgment.
• Demonstrate a sense of urgency, initiative, responsiveness, and attention to detail
• Liaison with the Human Resources department for interviews and potential new hire expenses
• Process expense reports and invoices in a timely fashion
• Effectively support and back up other executive assistants
• Manage executives’ calendars, conference registration and arrangements
• Filing, scanning, business cards and other organizational needs

Northeastern University, Office of the University Registrar Boston, MA


Administrative Officer (from) Academic Assistant September 2016-June 2018
• Coordinate all logistics (regalia, seating, diploma distribution, guest tickets, volunteers, parking, faculty) alongside the
Assistant and Associate Director for the undergraduate ceremony at TD Garden with over 3,000 students and their
guests.
• Organize the same logistics above for 5 additional graduate and PhD ceremonies on campus
• Lead communications with students, families, cadre/faculty and platform party via CVENT for the PhD ceremony
• Began documenting all information in the commencement area for training purposes
• Update student records across all levels
• Primary projects included co-leading the migration of old website to creating a new website and integrating an
updated online registration portal in partnership with the Information Technology and the Marketing departments.
• Process requests from outside offices, while answering daily inquiries via telephone, e-mail, and face to face contact.
• Collaborate with college academic advisors, program coordinators, in relation to leave of absences, registration
issues, and student record changes.
• Partner with staff from offices such as Student Accounts, Student Financial Services, International Student and Scholar
Institute, University Health and Counseling Center, regarding confidential student information to troubleshoot and
bring any student issues to resolution.
• Provide support to the Associate Registrar and other Professional/Administrative as needed to complete tasks for
record cleanup in preparation for statistics, reporting and coverage for different levels.

CollegeWeekLive Needham, MA
Event Coordinator February 2015-August 2016
• Oversaw and directly contributed daily to the production and edits of over 80 virtual booths and other virtual areas
for all of CollegeWeekLive’s main 10 domestic and international events a year.
• Onboarded, trained and maintained 3-7 new additional clients for a further 10 consortium events per year
• Coordinated pre-event testing to manage speakers for keynote,B2B,main and private event sessions to be broadcast
live and on-demand.
• Facilitated and virtually trained clients in the event console
• Utilized full attention to detail when transposing edits from the client event console to the live platform and provided
monthly, event and presentation reporting.
• Managed 11 contracts/relationships as well as companywide sponsorship clients (CollegeBoard, ACT and IELTS) with
multiple contacts per client to assure events and platform are used to full extent and webcasts are scheduled within
contract dates through management in Salesforce.
• Conducted quality assurance testing on assigned areas of the site
• Actively worked with the management, client services, marketing and sales teams to provide event recaps,
onboarding/midpoint/renewal decks and social media support.
• Help maintained all digital programming including: live and on-demand, and other online presentation formats
through revising and reformatting processes after software updates.
• Assisted in developing promotions and marketing materials through proofing for official names, logos and colors then
sending out individual emails to clients with these resources and event email/calendar reminders.
• Provided after-hours customer service to all clients via email and phone twice a year for one full work week.

Hollywood Public Relations Plymouth, MA


Assistant Account Executive (promotion from) Account Coordinator February 2014-February 2015
CLIENTS: Rolf C. Hagen, 3 Honeywell footwear brands, Parfums De Coeur, PlanetShoes.com
• Managed daily office routines through greeting visitors, distributing mail and supply ordering
• Developed unique content and established brand ambassador program for 3 Honeywell footwear brands across 5
social media channels and provided 24 hr. responses to customer service questions.
• Generated and launched strategic plans for expanding each brand’s social media presence which included organizing
partnerships and giveaways.
• Clipped monthly media coverage and designed social media reports with competitors comparisons/ROI
• Prepared agendas and action items for weekly and daily reporting to clients
• Crafted weekly pitches/media list/trackers to aggressively follow up with media
• Arranged and executed monthly editor and blogger events around the country
• Fulfilled daily product request for media and communicated with celebrity publicists
• Tracked every 15 minutes of work completed into Harvest timesheet
• Assisted in producing media initiatives to drive attention to Hollywood PR’s social media on 3 channels to gain new
business.

LEADERSHIP AND VOLUNTEERISM


Merrimack College “Noted Alumni” Student Mentor & Special Event Speaker September 2016-Present
Rally for the Jimmy Fund Team Lead 2018

AWARDS
CollegeWeekLive Service Award 2015
SKILLS
HTML5•CVENT•Ellucian Banner•WordPress•Google Analytics•Final Cut Pro•Camtasia•iMovie•Talkpoint•Intercall Virtual
Event •MacPages•Salesforce•Syndicaster•EndPlayWCM•INEWS•Vocus•Harvest•Prezi•Compete•Dropbox•Radian6•Wi
stia•Hightail•HippoCMS•Egnyte•Redmine•Trello•Basecamp•ColorCop•Paint.net•Join.Me•Skype•WeTransfer•TIBCO
Jaspersoft• Social Media: Facebook, Twitter, Hootsuite, Instagram, Pinterest, Iconosqaure, Snapchat, LinkedIn•Microsoft
Office: Access, Excel, Outlook, Powerpoint, Word, Publisher• Google: Mail, Calendar, Documents, Drive, Slides, Sheets,
Groups, Blogger, Google+