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ASSIGNMENT COVER SHEET

SECTION A:STUDENT AND ASSIGNMENT DETAILS


STUDENT
NUMBER 146290
TITLE MS
SURNAME GOVAN
FIRST NAME/S SHAKIRA
PROGRAMME Higher Certificate in Project Management
INTAKE Mar-18
MODULE FUNDAMENTALS OF PROJECT MANAGEMENT
FACILITATOR Manesh Basdeo
EXAMINATION
VENUE DURBAN
DATE
SUBMITTED 11-Apr-18

FIRST SUBMISSION
SUBMISSION
TYPE RE-SUBMISSION
SUBMISSION
DATE 11-April-18

POSTAL
ADDRESS 53 Cherry Lane, 85 Loon Rd, Sherwood
4091
HOME: 0312075506
MOBILE: 0741249267
EMAIL: sgovan@datacentrix.co.za

SECTION
B:DECLARATION
I hereby declare that the assignment submitted is an original piece of work
produced by myself.

SIGNATURE
OF STUDENT:
DATE: 11-April-18

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Table of contents

Questions Page
Section A
 Question 1 3
 Question 2 3
Section B
 Question 3 4
 Question 4 6
 Question 5 7
Reference 9

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Section A

Question 1

1.1. A
1.2. C
1.3. C
1.4. A
1.5. B
1.6. D
1.7. A
1.8. C
1.9. D
1.10. A
1.11. C
1.12. B
1.13. B
1.14. A
1.15. D

Question 2

2.1 False
2.2 True
2.3 False
2.4 True
2.5 True

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Section B

Question 3

3.1. Outline the three processes of Project Quality Management? (6)


Project Management: A Systems Approach to Planning, Scheduling and
Controlling (2018) Notes that there are three important processes in
project management quality. These are Quality Planning, Quality
Assurance and Quality Control.

 Quality Planning: The process of ensuring proper principles are


applied to manage the Project Quality. Project quality planning will
involve the integration of many management principles including
Resource Management, Cost Management and Project Planning
Kerzner, H. (2018).

 Quality Assurance: The process of using metrics as a Quality Plan


test to ensure the plan is being implemented successfully from all
perspectives, specifically for Customer Satisfaction and Product
Quality. Kerzner, H. (2018).

 Quality Control: The process of ensuring that quality standards are


met using operational techniques. Quality control means identification
of quality problems, problem analysis and the correction of the
problems Kerzner, H. (2018).

3.2. Define the term “Quality Planning”. (2)


Quality Planning is the process of identifying and deciding the degree or
level of quality standards which would need to be met in order to deliver a
product or service which is satisfactory to the customer. The level or
degree of quality should use metrics to quantify the quantity. Quality
planning should include incorporating quality into the processes and

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operations in managing a project (Project-management-knowledge.com,
2018).

3.3. What are the attributes of a Project Quality Plan? (10)

 Management Responsibility: Management should play a critical


role in the planning and controlling of quality (Snyder C, 2013).
 Documentation: The project quality plan should define how to
manage and control documents (Snyder C, 2013).
 Requirements Scope: The quality plan should provide all the
requirements necessary which need to be implemented (Snyder C,
2013).
 Control of Design: The quality plan should provide controls of how
to manage design changes made by customers (Snyder C, 2013).
 Development Control: The quality plan should include controls to
monitor the progress of the project (Snyder C, 2013).
 Testing/Quality assurance: The quality plan should clearly specify
the quality objects required to be achieved (Snyder C, 2013)
 Risks and mitigation: The quality plan should identify the risks in
quality and provide appropriate mitigation plans (Snyder C, 2013).
 Audits: Internal or external audits can be conducted to verify that
quality standards are met (Snyder C, 2013).
 Defect management: The quality plan should provide guidelines
on how to manage defective produces (Snyder C, 2013).
 Training requirements: The quality plan should specify the
required skills required or how to acquire the skills (Snyder C,
2013).

3.4. Define the term ‘metric’. (2)

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A Metric is defined as the description of the attributes of the product or project. It
is also used to measure defined attributes. A metric is an actual value and sets a
tolerance value which allows for a definition of tolerable variations on that metric.
This is used to measure the cost of the deliverable and determine percentage
variance from budget. This will assist project managers to make the right
decisions when managing a project. (Kerzner, H. 2017)

Question 4

4.1 What are the four core knowledge areas? (4)

 Scope Management: Focuses on defining the problem to be solved by the


project.
 Cost Management: Focuses on defining the budget by cost estimating and
cost baselining.
 Time Management: Focuses on defining the sequence and estimating the
duration the activities in a project plan.
 Quality Management: Focuses on providing a quality product or service
which meets the objectives for which the project was created.

4.2 List any 3 tools and techniques used in each of the four core knowledge
areas. (16)

4.2.1. Scope Management:


4.2.1.1. Expert Judgement (Planning Scope Management)
4.2.1.2. Meetings (Planning Scope Management)
4.2.1.3. Focus Groups (Collecting Scope Management)
4.2.1.4. Interviews (Collecting Scope Management)
4.2.1.5. Product Analysis (Defining Scope Management)

4.2.2. Time Management:


4.2.2.1. Weekly Review (Review time spent)
4.2.2.2. Time Blocking (Allocation of time to a specific task for a period)
4.2.2.3. Task lists (List of tasks to be completed)
4.2.2.4. Gantt Charts
4.2.2.5. Task prioritization techniques.

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4.2.3. Cost Management:
4.2.3.1. Top-Down Estimation approach
4.2.3.2. Bottom-up Estimation approach.
4.2.3.3. Vendor Bid Analysis.
4.2.3.4. Parametric Estimating.

4.2.4. Quality Management:


4.2.4.1. Check-sheets (Singh et al, 2012)
4.2.4.2. Cause and effect diagram (Singh et al, 2012)
4.2.4.3. Sampling
4.2.4.4. Benchmarking
4.2.4.5. Fault Tree Analysis

Question 5

5.1 Draw an AON diagram for this project. (10)

Activity Immediate Normal Time


Predecessors (weeks)
A - 6
B - 4
C A 3
D B 8
E B 14
F C, D 8

A C
6 3

Start

D F Finish
B
8 8
4

Figure 1: AON Diagram E

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5.2 What are the steps involved in calculating the critical path? (6)

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(Smartsheet, 2018) discusses a 6 steps approach to calculating the critical path.
Below are the steps which were identified.

1. Identify the activities required to be completed from the Work breakdown


structure (e.g. List of activities A to F )
2. Identify the dependencies. These are activities needed to be completed
before a specific task can be started (e.g. Activity C is dependent on A)
3. Draw a network diagram. This can be an AOA or AON diagram (e.g. draw a
diagram similar to figure 1 )
4. Provide an estimated duration for each activity. Advisable to use a common
unit of time for all activities (e.g. activity A is 6 weeks long)
5. Identify the critical path by observation or calculation. The critical path is the
path with the longest duration.
6. Update the network diagram with the actual dates as the project progresses.

5.3 Indicate all the paths and identify the critical path of this project (3)

Path 1: A  C  F: 6 + 3 + 8 = 17 weeks
Path 2: B  D  F: 4 + 8 + 8 = 20 weeks
Path 3: B  E : 4 + 14 = 18 weeks

Path 2 with activities B  D  F = the critical path as this would take the longest
time to complete. The longest time is 20 weeks.

5.4 If you were to draw the AOA diagram for the same project, what will the
critical path be? (1)

B  D  F will take 20 weeks. The critical path will remain unchanged regardless of
the change in the network diagram.

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References

Kerzner, H. (2018). Project Management: A Systems Approach to Planning,


Scheduling and Controlling (2018). Wiley.

Snyder, C. (2013). A Project Manager's Book of Forms, 2nd Edition: A


Companion to the PMBOK® Guide, 5th Edition. Wiley.

Kerzner, H. (2017). Project Management Metrics, KPIs, and Dashboards.


Wiley

Project-management-knowledge.com. (2018). Quality Planning - Project


Management Knowledge.
https://project-management-knowledge.com/definitions/q/quality-planning/

Smartsheet. (2018). The Ultimate Guide to the Critical Path Method.


https://www.smartsheet.com/critical-path-method