NCM 7.5 Release Notes

NCM 7.
5 Release Notes
Last updated: June 7, 2016
These release notes describe the new features, improvements, and fixed issues in this release. They also provide
information about upgrades and describe workarounds for known issues.
For NCM environment requirements, see NCM 7.5 system requirements.
New features and improvements

Read this section for descriptions of the new features and improvements NCM offers in this release, or compare this
release with previous releases of NCM.
Brand new look and feel

The first thing you’ll notice about this release is that the SolarWinds Orion Platform user interface is more modern-
looking. The main menu bar on the top of every page has been reorganized to make navigation faster and easier,
and to save space so there’s more room for data. We've also condensed the Notifications into a drop-down located in
the upper-right corner.
Check out this video (2:44) on using the new UI.
Read more about these changes.
Copyright © 1999-2017 SolarWinds Worldwide, LLC. All rights reserved worldwide. No part of this document may be reproduced by any
means nor modified, decompiled, disassembled, published or distributed, in whole or in part, or translated to any electronic medium or other
means without the written consent of SolarWinds. All right, title, and interest in and to the software and documentation are and shall remain 1
the exclusive property of SolarWinds and its respective licensors.
ServiceNow integration
You can now integrate SolarWinds Orion Platform products with the ServiceNow, Inc. incident management
system. With this integration you can:
• Automatically create incidents in ServiceNow based on alerts that trigger in your SolarWinds Orion products
• Synchronize the acknowledgement of SolarWinds alerts and ServiceNow incidents.
• Update, close, and reopen ServiceNow incidents.
Read more about this feature.
More powerful and easier-to-use discovery

As part of the new discovery, you can add an Active Directory (AD) Controller and then select the Organizational
Units (OUs) you want to scan. Using AD for discovery is particularly useful for adding large subnets because
SolarWinds Orion products can communicate directly with the devices instead of scanning every IP address.
Automatic Monitoring imports discovered devices, such as nodes, interfaces, or volumes, based on the monitoring
settings you define. This means you don't have to go through the discovery import wizard after each discovery. Anything
new will be monitored automatically.
Check out this video (1:53) on using the new discovery.
Read more about discovery.
Binary Configuration Support
NCM supports transfer and storage of large binary configuration files. NCM allows you to download, back up, and
restore the binary file sets, which are maintained on a network share. The device template for F5 devices supports
binary files. For other devices with binary file sets, you can modify the appropriate template for your device type. For
more information about the requirements for working with binary configs, see the SolarWinds Network Configuration
Management documentation.
F5 LTM and GTM UCS Configuration Management

Monitor and manage Local Traffic Manager and Global Traffic Manager configurations. Use NCM to back up
these BIG-IP configurations, and monitor LTM and GTM activity with the GTM Object Activity and LTM Object
Activity reports.
New F5 inventory reports

New Web-based reports show status and other details about F5 devices discovered by NCM. For this
information and capacity and activity information, see the F5 Device Inventory report, the F5 Capacity
Planning report, and the LTM and the GTM object activity reports .
New STIG reports for Cisco and F5 devices

Check compliance with DISA Security Technical Implementation Guidelines (STIGs). The Defense Information
Systems Agency (DISA) provides these guidelines as a standard for determining the level of security for
configured devices. Simply add a device_type custom property to specify the appropriate policies for the
report. For details, see "Configuring DISA STIG reports" in the SolarWinds Network Configuration Manager
Administrator Guide.
Other improvements
• User interface improvements: new Getting Started resource; access to
reports from Home Dashboard or Reports tab.
• Improved performance of configuration file transfer jobs Want to see these
• Updated Firmware Vulnerabilities database
features live? Check
out the Demo!
New customer installation
For information about installing SolarWinds Network Configuration Manager, see the NCM Administrator Guide.
Before you upgrade!
If you are upgrading from a previous version, be aware of the following considerations:
• When upgrading to NCM 7.5 on the same server with DPA installed, the DPAO piece causes issues with
alerting.
• NCM 7.5 integrates with Network Performance Monitor version 12.0.
• NCM 7.5 no longer supports OS Windows Server 2003 R2 SP2, 2008, 2008 SP2, and 2008 R2 without SP1.
• If you have written your own code, such as changing SolarWinds .css files or adding .js files, it may be overwritten
with the upgrade. You can learn more about custom code in this article.
• If you have edited resource properties, the All Groups resource may be empty after upgrading to NCM 7.5. This
is a known issue for Orion Platform 2016.1. See Known Issues for work-around.
• When upgrading to NCM 7.5, using the group by feature for custom properties may return no results, and the
data loading may hang or not complete. All regular functionality is unaffected by the issue. This is a known issue for
Orion Platform 2016.1. See Known Issues for work-around.
• Always upgrade NPM first if you have it installed. NPM includes platform features to support all Orion products.
• If you have SAM without NPM, upgrade SAM first. SAM includes platform features to support all Orion products.
• Always use the Product Upgrade Advisor to build your upgrade path.
How to upgrade
Use the following resources for planning and upgrading:
• Use the Product Upgrade Advisor to build your upgrade path. The path provides the exact products and versions to
upgrade in a sequence to the latest versions.
• If you are upgrading:
◦ NCM and other modules (NPM, SAM, NTA, etc.), use the multiple products upgrade guide.
◦ NCM as a single product, use the single product upgrade guide.
Each guide includes checklists and instructions to help you plan and execute your upgrade.
• When you are ready, download the upgrade package from the SolarWinds Customer Portal.
Fixed issues
Network Configuration Manager 7.5 fixes the following issues.
Case
Description
number
A vulnerability matching Issue on Cisco ASA, in which the version number for devices in the Orion
950323
database did not match the IOS version listed in CVE announcements, has been corrected.
A device template was not functioning properly. The MorePromptKey command was not being
965012
recognized by the NCM transfer engine, which has been corrected.
The "Real Time Config Change Detection" default alert was not triggered. This has been corrected.
Issues working with menu-based devices when device template is set up to work in menu-based mode
889888
has been corrected.
895620
The default Fortigate device template has been updated.
Not receiving Real Time Change Detection emails for specific node(s) issue has been addressed.
832527
An issue existed in NCM 7.4 in which the Orion Web Console showed a blank page instead of the
login page after installing NPM 11.5.2 when NCM 7.4 is already installed. This is no longer an issue.
NCM resources are now working correctly when they are on the same view as IPAM;'s resources.
Orion Platform 2016.1 fixes the following issues.
Case number Description
938709, 962846, 939548, 942011, 980275, Trend and 95th percentile lines in charts and graphs are now
983329, 967758, 964060, 980391, 944764 displayed.
972182, 901168, 945415, 898931 Syslog messages in the Orion Web Console are successfully
cleared when the message ID is greater than four billion.
Views by Device for Cisco devices are now displayed

602451
correctly.
After adding a variable to an alert, SWIS v3 does not increase

982962, 930453
in memory usage and restart.
968094, 797829, 919286, 923532, 930106, The SolarWinds Information Service v3 does not use a large
963834, 919286, 928652, 951369, 971526, amount of memory and slow down the Orion Web Console in
the following areas: viewing or managing alerts; limitations;
873440, 906788, 847425, 842702, 937966, group limitations.
963834, 885828, 941708, 902413
SolarWinds Orion EOC reports now can have the same
285255
names as existing NPM reports.
When one agent using server-initiated communication is

951643, 952481, 940764 unresponsive, other agents using server-initiated
communication no longer become slow.
Agents no longer stop polling intermittently and require a

942697, 821824
restart.
942537, 944099, 943472, 945395, 951003, Viewing a list of resources on a node and adding resources to
956896, 951493, 945400, 945911
monitors now work as expected.
953553 The Average Percent Memory Utilization is now shown as a

percentage in reports.
An issue that caused some nodes and applications to be

879129 listed as unknown because they were no longer polled and
required agent plugins to be restarted has been fixed.
952402
The F5 machine type is no longer displayed as Linux.
948689, 952451, 858217 Accounts with limitations can no longer view all alerts in the
Active Alerts resource.
936994, 903523, 847859, 789243, 931074,

877897 False alerts are not sent after the alert service restarts.
772266, 850670, 834886, 930283, 929019,

838502, 850670, 874673, 919674, 789010, Alert variables resolve correctly when the alerting object is
850551, 855505, 772266, 411372, 806760, removed from monitoring.
789010, 902337, 812703, 808373
809564, 849230, 938521, 820373, 820389 Nodes are remanaged when the unmanage expiration time is
met. You can also remanage nodes manually.
831198, 940302, 807479 Nodes can be restricted based on view limitations that use
custom properties.
806413, 906413, 920330, 916584, 408355, Interfaces added to the Ignore list are still ignored after the
420624, 940642
caption is changed.
909507
Nodes in groups can be limited by custom properties.
933686, 912525 Volumes, interfaces, and components in groups of groups

that are restricted by limitations are now visible.
914607 The SolarWinds Information Service and app pool use less
memory.
933214
ESX versions 5 and 6 are detected correctly.
913493 Reports with names that include a colon can now be saved to
a disk.
927721, 892512, 887801, 920942

Alerts are now triggered for custom pollers.
4RF Aprisa XE and 4RF Aprisa SR now have separate device

922142
types. In previous releases, they both had a device type
of 4RF Communications Ltd.
922703
Enabling and adding alerts are included as auditing events.
920215, 909061 Muticast does not impact performance when you list or modify
node resources.
924202 The Orion Web Console stays up when there are agent
management issues.
904628 Hewlett Packard has been added as a vendor for more

devices.
If the email action for an alert uses a custom property to
873543, 901883
populate the From, CC, or BCC fields, the emails are no
longer rejected.
916867, 819315 The MIB has been updated to identify more Cisco devices
and software correctly.
906893
Internal email addresses can be used in web-based alerting.
909197, 870804, 421330, 818925 Report schedules are displayed in your server's local time
instead of UTC.
911976, 888673
Node locations are more accurate in the Worldwide map.
The ${netobjectid} variable can be used in custom charts and

910389
in tables with custom SQL/SWQL.
887267 When a parent node goes down, the child nodes' status is
marked as Unreachable.
900766 An account with a Group of Groups limitation can create and

view child groups.
Custom charts that sum a data series are displayed correctly

887891, 861606
when you stop polling on interfaces or when an interface
included in the data series is unknown.
896530 The MIB has been updated to recognize more wireless

controllers.
88743 When an alert has no reset condition, the "Condition must

exist for more than X minutes" setting is no longer ignored.
831356, 846288, 870126, 851803, 882310

Performance when monitoring downtime events is improved.
Database Maintenance support for long-running queries has
419147, 866710, 885496, 872124, 847512
been improved. This change improves performance,
especially around alerting and interfaces.
917856 The module engine no longer restarts due to a large

store.dat file.
846439 Receiving data from unknown protocols no longer causes the

QoE sensor status to be unknown.
838052, 876311
Alerting performance is improved.
865994
Custom SQL supports UNION joins.
867289, 806498, 789566, 808532

The Additional Website displays updated group statuses.
865296 Executing an external program using an alert action and a

non-service account now works as expected.
867189 HTML is processed correctly in maps when objects reach the

warning threshold.
858515 Maps load more quickly, and long running queries are
processed faster.
When you switch an agent using agent-initiated

843815
communication to another polling engine, the agent connects
to the new polling engine and is not reported as DOWN.
870045 Separate Windows credentials can be used to authenticate

through the Desktop Notification Tool.
867403 Status changes are reflected accurately when the child
dependency is a group.
855490, 836592
Data is available for the latest baseline details.
859747, 711194, 778573

Fixed hard drives are not labeled as network drives.
Automatic geolocation in the Worldwide Map now works

831472, 850142
correctly for nodes whose location setting is GPS coordinates
instead of a street address.
827428 Bulk-editing multiple nodes to change the credentials from

SNMPv2 to SNMPv3 now works as expected.
850945 Traps using pre-2015.1 variables do not return an error, and

all XML parses correctly.
When an agent status is unknown, the server no longer

821824
appears to be UNKNOWN.
841389, 843683 Viewing the Interface Details and the Percent Utilization
gauge does not result in IIS NullReferenceException errors.
838626 IIS does not restart and slow down the Orion Web Console's
performance.
842167 More Cisco models have been added to the MIB.
A new setting has been added to the Web settings table. The
Email_ReplaceNewLinesHtml setting determines whether line
850986 breaks (\r\n characters) are converted to <br/> in HTML
messages.
• TRUE (the default) converts line break characters to
<br/>. This is the existing behavior.
• FALSE does not convert line break characters, which
resolves an issue that can occur if Outlook wraps the
<br/> in <p> tags.
848166, 831011, 815399, 815443, 822534, All group objects are clickable, and their status is updated as
822931, 419445, 820172, 828185, 823760
expected on Addition Websites.
839998 Phone numbers can be added in the recipient list for the Send
email/page action.
839386, 839548
Account limitations on nodes are respected by all resources.
815142, 815102, 819909, 831276, 831398, When running database maintenance, stale data is deleted
821577, 826485, 825920, 852070, 827406,
and database maintenance warnings are not received
829027, 830084, 828900, 819670
erroneously.
837409 Custom SQL/SWQL variables can be used in the Report

Scheduler.
825071
Filters in customized dashboard work as expected.
835682 The option to send the Windows Event Log to a remote server
has been removed from the Event Log Settings.
CPU and memory usage is lower, especially when you run

837196
trigger or reset SQL queries that return a large number of
results.
833753 Custom property values can be updated for all members of a

group at once.
837652 Object statuses are correct for the Groups with Problems
resource.
833259 Memory usage is lower when NOC views are displayed in
Internet Explorer.
831690 Alert variables resolve correctly when an alert is

simulated based on a group.
831033 The Message Center filters items correctly when using

captions or the host name.
Improvements to security to reduce the number of cross-site

834498, 834949, 419501, 973864
scripts, prevent SQL injections, validate URL redirects, and to
disallow interactions with external web services.
823648 The correct page is displayed when you click an assigned

alert in the Action manager.
747415, 740245
IP addresses are not used when a host name is available.
824392, 828709 Filters based on SQL/SWQL queries work as expected in

reports and account limitations.
827593 Discoveries complete when there are a large number of

interface information to discover.
When you edit an alert that uses custom properties in the

824728 trigger or reset condition, the alert saves the property you
have selected instead of the first item in the custom property
list.
824856 You can use commas inside of columns when you export
reports to CVS files.
826790
Alert actions trigger once for each alert instance.
772277
The Value field in the Alert Sharing settings can be edited.
811487, 816259, 818753, 823790, 823845, Thresholds are filtered by type automatically to prevent other
822266, 818798, 818694, 821972, 823897,
thresholds from triggering an alert and to prevent multiple
821701
entries in reports that query thresholds.
817272, 800495, 806580, 767988, 785976,

820122, 814430, 804173, 791378, 807233, Alerts based on interfaces do not trigger when a node or a
817272, 797450, 808198, 816645, 799875, monitored interface is deleted.
800058
815381 Multiple interface connections are not shown for a single

connection.
758118, 781883 Custom graphics are displayed correctly in Network Atlas and
do not cause issues when imported.
The default password length in the Add Node wizard has

768215
been increased to 127 characters to match Microsoft's
standard.
786521, 782540 Restricted nodes based on account limitations enabled on

custom properties do not display in views.
784126, 796136 Users without an administrator account can access the

Message Center.
802204 A default entry has been added to the web.config to increase

the timeout value when editing accounts.
A default proxy entry has been added to the Business Layer

795342, 762655
configuration file to integrate the Customer Portal into the
Orion Web Console when using a proxy.
803398
Reports show values for custom properties.
785077, 716754
Custom charts display the correct values on the Y-axis.
The Nodes with High Memory Utilization resource uses the

793099
correct error levels and the warning and critical colors are
correct.
773254 When you create and edit report frequencies, the number of
time entries displayed is the same.
807722 An unnecessary DPI licensing error has been removed from

the business layer log file.
Known issues
Orion Web Console inaccessible after installing NCM

Issue: Access to Orion Web Console is blocked after NCM installation if the SQL account you have assigned to your
Orion Platform database has not been configured with appropriate permissions.
Work-around: Create a new SQL account with required permissions as detailed in this knowledge base article.
Node Discovery not adding nodes after upgrade

Issue: Node Discovery may not always successfully add nodes after an upgrade. This issue results when upgrading
from NCM 7.3.x to current versions.
Work-around: If you encounter this issue, following an NCM upgrade, add a new Connection Profile (select "Use for
auto detect"), and then re-run the node discovery.
Error connecting to devices with SSH-only login

Issue: NCM is not able to connect to certain devices with SSH-only login, receiving this error from the server: "Invalid
username or password".
Work-around: See this Knowledge Base article for the workaround to this issue.
Large reports export limitation
Issue: Unable to export large reports, such as vulnerability reports, that have more than 50,000 items.
Work-around: Open the report for editing, choose Edit Table in the Content section, and filter the results to 50,000 or
less.
Unable to manage pollers

Issue: If you have NCM installed as a stand-alone product, you cannot manage pollers in the SolarWinds Orion Web
Console's Threshold and Polling Settings.
Node Groups concept not supported

Issue: In versions 7.4 and later, NCM does not support the concept of Node Groups. You might notice that Web-based
reports look different in comparison with NCM 7.3 and before.
Work-around: To restore the previous display, edit the relevant report and add the appropriate property.
Drag-and-drop functions may not work properly

Issue: Resources such as Node List, Search NCM, Inventory Details, Compare Configs, Download, and all charts, stop
working when dragged and dropped.
Work-around: Refreshing the page should resolve this issue.
Issues after uninstalling NCM

Issue: After uninstalling NCM, you might encounter a problem when you open the SolarWinds Orion Web Console, and
charts you export to PDF may not display the correct time range or colors.
Work-around: If you encounter this issue, open the folder on your SolarWinds Orion web server, and remove all NCM
files.
The All Groups resource is empty after an upgrade

Issue: The All Groups resource is empty after an upgrade if you’ve edited the resource properties to group by a property
before the upgrade.
Work-around: Edit the resource and save your changes.
Cannot group custom properties by categories
Issue: When group custom properties by categories, no results are returned and the loading screen does not complete.
Work-around: Search for the category.
End of support
For information about supported versions of SolarWinds products, see this article.
This version of Network Configuration Manager no longer supports the following software versions:
Type Versions
Windows 7, Windows 8 other than Windows 8 Server R2

OS
NOTE: Windows 10 is now supported
Web browsers IE versions prior to IE 11 (Edge is now supported)

Firefox and Google Chrome - use latest supported versions
Version history
NCM 7.4.1
NCM 7.4
NCM 7.3.2
NCM 7.3.1
NCM 7.3
NCM 7.2.2
NCM 7.2.1
NCM 7.2
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SolarWinds. All right, title, and interest in and to the software and documentation are and shall remain the exclusive
property of SolarWinds and its respective licensors.
SOLARWINDS DISCLAIMS ALL WARRANTIES, CONDITIONS OR OTHER TERMS, EXPRESS OR IMPLIED,

STATUTORY OR OTHERWISE, ON SOFTWARE AND DOCUMENTATION FURNISHED HEREUNDER INCLUDING
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NCM 7.

For NCM environment requirements, see NCM 7.5 system requirements.

New features and improvements

Brand new look and feel

Check out this video (2:44) on using the new UI.

Read more about these changes.

• Synchronize the acknowledgement of SolarWinds alerts and ServiceNow incidents.

• Update, close, and reopen ServiceNow incidents.

Read more about this feature.

More powerful and easier-to-use discovery

Check out this video (1:53) on using the new discovery.

Read more about discovery.

F5 LTM and GTM UCS Configuration Management

New F5 inventory reports

New STIG reports for Cisco and F5 devices

Orion Platform 2016.1 fixes the following issues.

Case number Description

Views by Device for Cisco devices are now displayed

After adding a variable to an alert, SWIS v3 does not increase

When one agent using server-initiated communication is

Agents no longer stop polling intermittently and require a

953553 The Average Percent Memory Utilization is now shown as a

An issue that caused some nodes and applications to be

936994, 903523, 847859, 789243, 931074,

772266, 850670, 834886, 930283, 929019,

933686, 912525 Volumes, interfaces, and components in groups of groups

927721, 892512, 887801, 920942

4RF Aprisa XE and 4RF Aprisa SR now have separate device

904628 Hewlett Packard has been added as a vendor for more

The ${netobjectid} variable can be used in custom charts and

900766 An account with a Group of Groups limitation can create and

Custom charts that sum a data series are displayed correctly

896530 The MIB has been updated to recognize more wireless

88743 When an alert has no reset condition, the "Condition must

831356, 846288, 870126, 851803, 882310

917856 The module engine no longer restarts due to a large

846439 Receiving data from unknown protocols no longer causes the

867289, 806498, 789566, 808532

865296 Executing an external program using an alert action and a

867189 HTML is processed correctly in maps when objects reach the

When you switch an agent using agent-initiated

870045 Separate Windows credentials can be used to authenticate

859747, 711194, 778573

Automatic geolocation in the Worldwide Map now works

827428 Bulk-editing multiple nodes to change the credentials from

850945 Traps using pre-2015.1 variables do not return an error, and

When an agent status is unknown, the server no longer

842167 More Cisco models have been added to the MIB.

837409 Custom SQL/SWQL variables can be used in the Report

CPU and memory usage is lower, especially when you run

833753 Custom property values can be updated for all members of a

831690 Alert variables resolve correctly when an alert is

831033 The Message Center filters items correctly when using

Improvements to security to reduce the number of cross-site

823648 The correct page is displayed when you click an assigned

824392, 828709 Filters based on SQL/SWQL queries work as expected in

827593 Discoveries complete when there are a large number of

When you edit an alert that uses custom properties in the

817272, 800495, 806580, 767988, 785976,

815381 Multiple interface connections are not shown for a single

The default password length in the Add Node wizard has

786521, 782540 Restricted nodes based on account limitations enabled on

784126, 796136 Users without an administrator account can access the

802204 A default entry has been added to the web.config to increase