Unit 2

1 Progress test

Working with words Business communication

Complete the sentences with a preposition. Complete the telephone conversation with words from
the list.
1 I work lots of different projects.
2 Sarah deals software issues. about   ​ back   ​calling (x 2)   ​course   ​
afraid   ​
leave   ​speak   ​this   ​welcome
3 I work the Human Resources Department.
4 He works EdgeRock, a local construction A Could I 21 to Ms Rosie Walton, please?
company. B Who’s 22 ?
A 23
is Tom Jacks from ATC.
Write the word after the definition. B Could you tell me what it’s 24 ?
5 an organization that finds staff for another A I’m 25
to invite Rosie to our anniversary lunch
company  next month.
6 a company or person that buys your product B Well, I’m 26 Ms Walton is out of the office at
7 a person who you work with the moment.
8 a company that sells its products to you A Oh. In that case, could I 27 a message?
9 an expert from outside the company who gives advice B Yes, of 28 .
and help A Can you ask Rosie to call me 29 ?
B Yes, does she have your number?
Write the verb for the nouns. A Yes, she does.
10 organization B OK, I’ll give her your message.
11 consultant A Thanks very much.
12 supplier B You’re 30 .

Result __________/ 30 marks

Language at work
Choose the correct answer from the words in italics.
13 This week John works / ​is working on a big contract with
Nike.
14 How often does your company work / ​is your company
working with outside consultants?
15 Sorry, I can’t speak to you now, I expect / ​’m expecting a
call from our Paris office.
16 Are you working / ​Do you work on a project at the moment?
17 The Sales Director uses / i​s using this room every Tuesday.
18 I can’t give you a decision at this time. The Sales
Director thinks / ​is thinking about your proposal.
19 Hello, this is a message for Paul Timms. Paul, I just leave / ​
’m just leaving now. I’ll be with you in about ten minutes.
20 The main problem with my job is that it doesn’t involve / ​
isn’t involving any contact with the customers.

Business Result Second Edition Pre-intermediate © Oxford University Press  PHOTOCOPIABLE

Unit 2 Speaking test

Role cards
Copy this page and cut out the role cards for the students. In this test there are two role-play situations and students
should do both. Then use the Speaking test results forms to evaluate each student’s performances. You can then cut out the
results and give them to the students.

Role-play 1
cut along this line
Student A Student B
You work for a marketing agency. You are doing research on You work for a clothing retailer. Student A calls you.
consumer buying. You want to speak to the Sales Manager • Answer the call.
of a clothing retailer to find out about their customers and • Say that the Sales Manager is in a meeting.
market segments. Call Student B. • Take a message.
• Introduce yourself. • End the conversation.
• Ask to speak to the Sales Manager.
• Explain why you are calling.
• Ask to leave a message.
• Give your name and phone number.
• End the conversation.

Role-play 2
cut along this line
Student A Student B
You work in the Finance Department. Student B calls you. You need to fill in your expenses form, but it is very
• Answer the call. complicated. Call the Finance Department for help.
• Say that the Accounts Assistant is very busy at the • Introduce yourself.
moment dealing with other colleagues. • Explain why you are calling.
• Take a message. • Ask to speak to the Accounts Assistant.
• End the conversation. • Ask to leave a message.
• Give your name and phone number.
• End the conversation.

Unit 2 Speaking test results

Use these forms to evaluate the students.
cut along this line

Yes, but Yes, did Yes, but Yes, did

Didn’t do Didn’t do
Student A with some this very Student B with some this very
this this
Can the student …? mistakes well Can the student …? mistakes well
(0 points) (0 points)
(1 point) (2 points) (1 point) (2 points)
introduce him/ introduce him/
herself on the herself on the
phone phone

explain the reason explain the reason

for calling for calling

leave a message leave a message

take a message take a message

end a phone call end a phone call

Result  / ​10 marks Result  / ​10 marks

cut along this line

Business Result Second Edition Pre-intermediate © Oxford University Press  PHOTOCOPIABLE