Abdullah Salman

 Date of Birth : 28th July 1988

 Nationality : Jordanian
 Marital Status: Single
 Gender : Male
 Mobile Number : 00972568072877
 E-mail address : Abdullah_salman@live.com

OBJECTIVES
I am a highly productive, committed and hardworking person with years of expertise
and the ability to communicate fluently in both Arabic and English. I am seeking a
position in a company that will allow me to make effective use of my skills and abilities
that I have acquired by enabling me to make a positive contribution to the organization
and gain broader experience

EDUCATION
The International College, Ajman, UAE 2007 – 2009
Higher Diploma of Business Administration

Skills Developed: Communication Skills, Computer Skills, Analytical/Research & Numeracy

Skills, Management Skills, Problem Solving Skills, Teamwork Skills.

The Islamic Scientific School, Ajman, UAE Graduated 2006

High School Diploma in Arts Stream with 72.5% average

Abdullah Salman
EXPERIENCE & POSITIONS OF RESPONSIBILITY

OSN – Orbit Showtime Network, Dubai, UAE, (October 2013 – September 2018)
Customer retention advisor
Tasks are:
 Contacting existing and potential OSN regional customers according to preset
outbound campaigns.
 Handle customer inquiries, complaints, Billing and service requests. Hence
repairing trust, increasing customer retention, and winning back customer
loyalty.
 To achieve and exceed individual retention and revenue targets.
 To achieve and exceed Key performance Indicators.
 To handle workload within set deadlines
 To be fully aware of OSN’s product portfolio, maintaining full awareness of
product knowledge, business rules, campaign activity and process.
 To develop and maintain an awareness of competitor profiles.
 Meet weekly and monthly performance benchmarks in speed, accuracy and
volume.
 Close sales using a consultative approach which advises customers on the range
of products available and sells.
 Carry out any other duties required by the Company.
 To provide feedback to team and management as required supporting an open
culture conducive of target achievement and customer service excellence.
 To actively contribute, participate and work effectively towards attaining the
team’s business goals.

Zajel Courier Services, Dubai, UAE (April 2012 – March 2013)

Operation Executive
Tasks are:
 Working as operation executive
 Receiving the returned shipments from couriers and update them and check
their delivery sheet to make sure that shipments went to the correct customers.
 Doing the cash report and submit it to accounts
 Managing the shipments (local & domestic) and keep them updated so the
customers can track them though the website.
 Coordinating with the call center to arrange deliveries and pulling prof of
delivery on customers request
 Making reports about the couriers performance
Process the Outsource Professionals, Dubai, UAE (Jan 2010 – Jan 2012)
Customer Service Agent (Call Center)
Tasks are:
 Attract potential customers by answering product and service questions;
suggesting information about other products and services.
 Open customer accounts by recording account information.
 Maintain customer records by updating account information.
 Resolve product or service problems by clarifying the customer's complaint;
determining the cause of the problem; selecting and explaining the best solution
to solve the problem; expediting correction or adjustment; following up to ensure
resolution.
 Maintain financial accounts by processing customer adjustments.
 Recommend potential products or services to management by collecting
customer information and analyzing customer needs.
 Prepare product or service reports by collecting and analyzing customer
information.
 Contribute to team effort by accomplishing related results as needed.

Abdullah Salman

PART TIME JOBS

Ethos Consultancy, Dubai, UAE

Surveyor (Part Time)
Tasks are:
 Verify the accuracy of survey data, including measurements and calculations
conducted at survey sites.
 Direct or conduct surveys
Record the results of surveys
 Prepare or supervise preparation of all data, charts, plots, maps, records, and
documents related to surveys
MBS (Meena Business Services), Dubai, UAE (Jan 09 – August 09)
Customer Service Agent (Call Center)
Tasks are:
 Deal with customers either by telephone & electronically
 Respond to customer inquiries
 Handle and resolve customer complaints
 Obtain and evaluate all relevant information
 Answer calls for Ministry Of Labour
 Give advice to callers related to Labour Law of UAE
 Data entry for the Ministry
 Electronic Enquiries Service by E-mail

CTS (Cupola Teleservices), Dubai, UAE (Sep 07 – Sep 08 part time)

Customer Service Agent (Call Center)
Tasks are:
 Answering calls of 12 different campaigns and respond the customers enquiries
 Data entry for RTA and other campaigns
 Transfer messages and e-mails to the concerned departments
 Calling customers back to follow up & make quality survey

The Lagoons Real Estate, Dubai, UAE (Sep 06 – Mar 07 part time)
Customer Service Agent
Tasks are:
 Worked in Lagoons stand in Mall of Emirates and Dubai City Center.
 Keep records of customer interactions and transactions

 Record details of inquiries, comments and complaints

 Record details of actions taken
 Prepare and distribute customer activity report
Abdullah Salman
Abu Dhabi Emiratize Council, Abu Dhabi, UAE (May 06 – Jul 06 during college)
Customer Service Agent (Call Center)
Tasks are:

 Respond to the costumer's questions and inquires

 Make outbound calls to offer jobs for local people
 Send events and locations to job seekers by SMS service
 Coordinate with employers and job seeker.

Regional Commercial Agencies, Dubai, UAE (Jan 06 – March 06 part time)

Customer Service Agent
Tasks are:
 Answering customers and provide them with the information they need
 Making appointments and bookings
 Generate inquiry reports and statistics reports
 Maintain call center database by entering information.

SKILLS
Qualifications: Customer Service, Product Knowledge, Quality Focus, Problem
Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving
Conflict, Analyzing Information , Multi-tasking
Languages:
Arabic – Native Language English – Fluent
Computer: Advanced knowledge of MS Office, Outlook, E-mails, and Search Engines.
Interest:
Cars & Traveling
References:

Based upon request