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Support Training Part 1: Product

and Functionality overview

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Training agenda
This is Part 1 of support training for Service Providers. It contains technical overview of
Acronis Backup Cloud and covers following topics:

• Product overview

• Management Portal

• Backup and recovery operations

This training does not substitute user guide with full product functionality description
and hands-on experience with the product, which are required for effective product
Part 2 of the training explains the approach for troubleshooting technical issues.

© Acronis, 2018. All rights reserved. 2


• functionality
• architecture

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Acronis Backup Cloud Overview
Acronis Backup Cloud is a branded, managed cloud backup and disaster recovery solution for Value-
Added Resellers, Hosting Companies and Cloud Service Providers
It allows Partners to provide backup service to Customers directly and/or via reseller hierarchy

Physical Virtual
Machines Machines
Acronis Backup Cloud
Microsoft • Multi-tier, multi-tenant architecture
Exchange Storage Partner
Mobile • Web-based user Interface
Files Storage:
• Individual or centralized backup plans – Local
Microsoft Protection
SQL • Retention and clean-up rules – Public
Website Volumes • Backup encryption cloud
System Local
Active State • File and disk recovery Disk
Microsoft Storage
Directory • VM backup and recovery
O365 Disks
Disaster Recovery  Data Protection  Migration
Windows, Linux, VMware vSphere, Hyper-V, Virtuozzo, Mac OS, Exchange, SQL, AD, SharePoint, O365

© Acronis, 2018. All rights reserved. 4

Acronis Backup Cloud For Service Providers

Easy Complete Safe

Create an easy source of Deliver a complete and scalable Appreciate safe and efficient
value and revenues backup solution management
• No up-front expenses • Control of storage locations • Multi-tenant cloud
• Pay-as-you-go • Customized product branding • SSL encryption of control
• Free customer trials
• Touch-friendly interface • AES-256 in transit/at rest
• Cloud automation integration
• Increase customer retention

Fast Reliable
Recognize an especially Relish in award-winning and reliable software
fast time to market • More than a decade of backup experience
• Go to market quickly with BaaS • Built from the ground up to be scalable and dependable
• Learn with free training • Proven technology packaged to be part of your business
• Streamline client deployment

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Acronis Backup Cloud For Customers

Easy Complete Safe

to provision and use protection of Any Data and trusted solution
• Streamlined cloud deployment • On-Premises, Remote, Cloud • Encrypt at-rest and in-transit
• Easy-to-manage • Windows, Linux, Mac • Password protection
• Unified web console • VMware, Hyper-V • Designed for future
• Minimal training • Amazon EC2, Azure • Trusted by 500,000 businesses
• Zero learning curve • Exchange, SQL, SharePoint • SSAE-16 certified datacenters
• iPhone, iPad, Android • Location transparency

Fast Reliable
backup and instant recovery time-tested technologies of Acronis AnyData Engine
• Zero provisioning with cloud • Best-in-class data protection
console • Recovers entire systems, single files,
• Quickest disk-image backups folders, application data, cloud instances
• Rapid flexible recoveries • Trusted by millions of users

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Management Portal
The following components are installed in Acronis data
center side for account management and can be
Account Server
accessed via web browser at

Account Server
Stores the user account hierarchy and enables administration
of the backup service via web browser, e.g. creating groups,
user accounts and administrators, rebranding and reporting
Management Portal
Provides user interface for Account Server
Management Portal

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Backup Management
For all backup management operations following components
are installed in the same data center:

Backup Management Server Backup Management Server

Enables users and administrators to manage

backup clients, set up and monitor backup jobs
Backup Management Console
Provides user interface for Backup Management
Server and manages Agents

Customers log in at directly to Backup

Management Console. Administrators can access it from the
Management Portal Backup Management

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Web Restore
Web Restore functionality is provided by the
Web Restore application:
Web Restore Server

Web Restore Server

Enables users to restore files from Cloud Storage
Web Restore Console
Provides user interface for download of files and
folders from the Cloud Storage

Customers log in directly to Web Restore Console Web Restore Console

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Cloud Storage
Acronis Storage
Scale-out storage software designed to run on
commodity hardware, thus eliminating the
dependence on expensive, special-purpose Acronis Storage


Two possible options:

• Acronis DC Storage

• Partner-hosted Storage Capacit

Scale-Out Storage

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The following components are installed on Customer side to protect
respective workload:

Servers/Workstations: Applications: Agent

– Agent for Windows (x86, x64) – Agent for SQL

– Agent for Mac (x64) – Agent for Exchange
– Agent for Linux (x86, x64) – Agent for Active Directory
– Agent for Office 365
– Agent for Hyper-V Mobile devices:
– Agent for VMware – Mobile app for iOS
– Agent for Virtuozzo – Mobile app for Android

Cloud agent: Backup Management

– Website backup
– Office 365 mailboxes
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External interaction with a Data Center
Interaction with the DC:
Administrators interact
with the Management Portal
End users interact with the
Backup Management
Agents interact with the
Backup Management
Server and the Cloud

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• hierarchy and user permissions

• account management
• API integration

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Acronis Backup Cloud Hierarchy
Account Hierarchy may have any number of levels, e.g. multiple Partners or Customers. In order to make
management of it easier, the following were introduced:

Partner group for MSPs and resellers who will manage their customers. Partner group can be
assigned service offerings and soft quotas on specific resources
Customer group for end user companies, who will be using the service. Customer group can be
assigned service offerings, soft and hard quotas on specific resources
Folders to group Partner or Customer groups. Can be assigned service offerings and soft quotas on
specific resources
Partner group or folder users are for partner administrators to manage the services within the Cloud
Customer group users are for customer administrators and end users to use the service. Each user
can be assigned managed services (Backup and Disaster Recovery, Files Cloud), personal quotas and
roles (Company administrator)

User login should be unique in Acronis Backup Cloud, e-mail can be used repeatedly


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User Permissions
Users can be assigned services and roles within these
Management Portal
• Company Administrator can access Management Portal on
his group level and manage all users within his group
Backup Service
• User can install agents, manage backup and recovery
Sync & Share Service
• Administrator can manage Sync & Share tenants policies,
settings, customize web UI and access audit log;
Administrator is always a service user
• User can sync and share files
Disaster Recovery Service
• Protect customer’s environment with Recovery servers
• Deploy Primary servers from pre-configured templates

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Management Portal Overview
Hierarchy Create groups and users

Search bar

Usage Counters

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Branding for reseller groups
Branding is applied to all sub-groups (not
to the group where it is set):
• White label
• Logo, Color Scheme
• Company name
• Custom URLs
• Support Phone
• User Guide and Help URL
• Mobile apps links
• Email Server settings (notifications
• Possibility to preview branding settings
• Customize the page title

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Creating groups
In group properties you can set:
• Usage mode (for end user groups): trial/paid
• Notifications language
• Group quotas (both reseller and end user groups)
• Billing information
• Cloud Storage

Partners can add new Cloud Storage by downloading

Acronis Storage ISO
Cloud Storage can be assigned to the Customer group
when the group is created.
To change Cloud storage for a Customer group later, it’s
necessary to delete all its backups from Cloud first (drop-
down menu is active only if cloud space usage = 0).

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Moving groups
Change your account hierarchy by moving
groups to folders and partner groups:
• Find new parent group’s tenant ID
• Move other groups under new parent
groups with the selected tenant ID

All parent group service-related settings will

apply to children groups. This may disable
some service offerings for sub-resellers and

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Creating users
User is created within the selected hierarchy. To create a user
for a Customer, first drill down to the Customer’s group.

Every user is authenticated in the Datacetner by it’s login:

• Login must be unique
• One e-mail address can be used for multiple logins
(activation is done via a link in the e-mail)

Other user properties:

• Services and roles (partners can only be Management
Portal administrators)
• Notifications (separate for Management portal and other
• Personal quotas (only for Customer users)

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Services, offerings and quotas
Management of cloud services is done via services, offerings
and quotas on group and user level.
Disabling the service removes all its offerings and quotas.
Disabling the offering removes all its quotas.




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Disabling the offering hides respective item in the
service console.
E.g., when offering is disabled for for physical
servers and virtual machines, only agents for
physical workstations are available

Disabling Local backup offering fixes selection of backup destination on

Cloud Storage
To allow local only backups, disable cloud storage offering

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Offerings and quotas can be enabled on group and user levels.
• When an offering is disabled, associated resources and quotas do not appear for the subgroups.
• There are two types of quotas:
Soft quota: when exceeded, triggers a notification about service overuse
Hard quota (overage): when exceeded, resource usage is suspended

Account level Soft quotas Hard quotas Service usage calculation

Partner / Folder group Yes N/A Sum of all Customer groups usage
Partner / Folder user N/A N/A No service usage
Customer group Yes Yes Sum of all user accounts usage
Customer user Yes Yes Personal service usage

Partner-level quota does not affect Customer quota and does not limit service usage for lower levels of hierarchy. To
limit service usage, set hard quotas on Customer level.

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• After reaching the quota limit, a business notification is sent
• After exceeding the overuse limit backups are suspended,
currently running backups continue

Backup finishes successfully, notification Backup finishes

about exceeded quota is sent successfully,
notification is sent,
further backups are

Backup Backup

Storage quota Overuse limit Above limit

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Backup Operations Dashboard
Manage backups at a glance

Quickly review the health of your backup infrastructure. Widgets

can be configured to show either global (aggregate data across all
customers) or data per customer.

Customize your view

Create a dashboard tailored to your needs
by adding and customizing the following
• Activities • Protected devices
• Active alerts • Activities summary
• Alerts summary • Active alerts details
• Alerts

Convert “partner” to “folder” tenants

Some partners used to create “partner” tenants for
customers-grouping purposes. So that all customer statistics
are visible in a single dashboard, as the new dashboard only
displays information about direct customers, we've added the
ability to convert "partner" tenants to "folder" tenants.

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Customizable Backup and Usage reports
Create customizable usage reports
Choose level of details, set custom period, choose among
summary and daily statistics

Create custom reports

Create reports by adding and customizing widgets showing
data across all customers or individually, or simply use a
preconfigured report template.

Send and receive reports via email

Send reports to a list of recipients once or on a schedule.

Send reports to any person

To receive reports, a person does not need to have
administrator rights. Add any email in the “recipient” field.

Download or send reports in multiple formats

Get reports in the format you need:

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Disabling and deleting users, groups, partner-hosted
Administrator can disable an account or a group:
• No notification is sent
• This does not affect the backup plans created by this account/group
• User/group can then be deleted

When user account is deleted:

• His machines, plans and cloud backups are removed
• Quotas are revoked

When a group is deleted:

• All its administrators and accounts are deleted
• All its subgroups are deleted
• All related machines, plans and cloud backups are removed
• Quotas are revoked

Partners who registered their own storage instance can now use the
management portal to delete it without contacting Acronis support team.
When a hosted storage is deleted:
• All backups stored on it are deleted
• Customer groups which were assigned and backed up to this storage
have their cloud storage offering disabled

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API integration: ready solutions
Acronis provides OOB integrations for most popular provisioning systems

Management Portal

not required


*API documentation is available at https://[dc] and https://[dc]

for logged in users Management

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Management Portal API: supported operations
For groups: For users:
– Create groups – Create users
– Move groups – Manage services, roles and quotas
– Set branding options – Manage notifications
– Set cloud storage – Link to managed services
– Manage services, offerings and quotas – Agent download link in control panel
– Retrieve service usage information for billing

Limited access and restrictions:

− Lock the group in Account Management
Console to avoid sync problems
− Create users with limited privileges (read-only)
− Disable inheritance of higher-level

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• Installation
• Protecting data
• Recovering data
• Monitoring
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User activation and login
End user is created via Account Management Console or 3rd party provisioning tool and
receives the activation email

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Download installation package
Add button opens the list of all available installers with download links
• All Agents for Windows are by default Web installers. Full installer is available for both x32/x64
• Language is selected for installation wizard. Agent language is defined by OS settings
• A virtual machine is considered virtual both if it is backed up by an external agent (VMware, Hyper-V, Virtuozzo) and if
an agent is installed in the guest system

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Supported platforms
Windows Windows 2003, XP SP2 and above, up to Windows 2012 R2 and Windows 10 x86 and x64 OS. Windows Server 2016

Linux Linux kernel 2.6.9 to 4.9 and glibc 2.3.4 or later, various x86 and x64 Linux distributions

OS X Mountain Lion 10.8

OS X Mavericks 10.9
OS X Yosemite 10.10
MAC OS X OS X El Capitan 10.11
OS X Sierra 10.12
OS X High Sierra 10.13

VMware ESX(i) 4.1 and above, up to 6.5

Virtual Microsoft Hyper-V on Windows 2008 (x64) and above, up to Windows 2012 R2, Windows 8, 8.1, 10 (x64) with Hyper-V.
Windows Server 2016 with Hyper-V; Microsoft Hyper-V Server 2016
Virtuozzo 6.0.10 (VMs and containers)

Microsoft Exchange Server 2007 and above, up to 2016

Applications Microsoft SQL Server 2005 and above, up to 2016

Smartphones and tablets running Android 4.1 or later

Mobile iPhones, iPads, and iPods running iOS 8 or later

*For the full list of supported platforms refer to product’s User’s Guide:

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System requirements
• Typical memory consumption is 300 MB above the operating system and running applications
• Peak consumption may reach 2 GB, depending on the amount and type of data being processed by the agent

Agent Disk space occupied by the agent(s)

Agent for Windows 550 MB
Agent for Linux 500 MB
Agent for Mac 450 MB
Agent for VMware 700 MB (150 MB + 550 MB Agent for Windows)
Agent for Hyper-V 600 MB (50 MB + 550 MB Agent for Windows)
Agent for Virtuozzo 500MB
Agent for Exchange 750 MB (200 MB + 550 MB Agent for Windows)
Agent for SQL 600 MB (50 MB + 550 MB Agent for Windows)
Agent for Active Directory 600 MB (50 MB + 550 MB Agent for Windows)
Agent for Office 365 550 MB

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Network requirements
Ports usage:
• 443 and 8443 These ports are used for accessing the backup console, registering the agents, downloading the certificates, user
authorization, and downloading files from the cloud storage
• 7770...7800 The agents use these ports to communicate with the backup management server
• 44445 The agents use this port for data transfer during backup and recovery
• 80 Web-triggered update uses this port to download installation packages
• Agents are connected to the Backup Management Server and perform constant synchronization, this gives minor network load
• Throttling policies can be set in the backup options
• VMware ESX(i) VM backup is done via local network by the Agent for VMware running on Windows. If your ESXi uses a SAN attached
storage, install the agent on a machine connected to the same SAN. The agent will back up the virtual machines directly from the
storage rather than via the ESXi host and LAN
Interruptions during backup to Cloud:
• Agent performs multiple reattempts (backup options) and can ignore interruptions
• Resumable backup: if reattempts fail or if backup fails for any reason, partial backup remains in the storage (incomplete backup)
and is unavailable for restore. Next backup will upload only the changes since the last attempt, also the data from first attempt, if it was
changed (
NAT and proxy are supported

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Agent registration
When the Agent components are installed, it should be
registered on the Backup Management Server in order to be
managed through the Backup Management Console:
1. Once components are installed, the registration screen appears,
Click Register now.
2. Alternatively, once the registration screen appears, Click Show
registration info, Copy Registration link and Registration code
• Setup program automatically obtains the Registration code
• The registration code is valid for one hour
• After one hour it will be automatically renewed
3. Open browser on any machine with Registration link →
Log in to Backup console → Enter the registration code
4. Review the registration details, and then click Confirm

Once registered, agent constantly syncs with the Backup

Management Server to receive Backup Management
Console settings and send statistics.

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Installed components
Windows Linux Mac


Settings HKLM\SOFTWARE\Acronis /etc/Acronis /Library/Application Support/Acronis/

Logs and local DB C:\ProgramData\Acronis /var/lib/Acronis /var/lib/Acronis

Bootable components C:\ProgramFiles\BackupClient\Agent /Applications/Rescue Media


Backup & Recovery Acronis Managed Machine Service /etc/init.d/acronis_mms /Library/LaunchDaemons/com.acronis.acronis_mms

Connectivity Acronis Remote Agent /etc/init.d/acronis_agent /Library/LaunchDaemons/com.acronis.acronis_agent

• /Library/Application
• /etc/init.d/acronis_schedule
Scheduler Acronis Schedule2 Service Support/BackupClient//Acronis/Schedule/schedwrapper
• cron
• launchd
• Log on as a service
• Adjust memory quotas for a
Service user privileges • Replace a process level token root Admin
• Acronis Remote Users
• Backup Operators

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Update agent
On each machine download the installation package and run
it. Installation package detects the installed components
From the web interface you will see the warning sign on the
Updates pane, where you select the agents to update and
click Install now

Update technology:
Windows: agent downloads live_update_installer.exe from
Backup Management Server, which downloads the
installation file through port 80 from dl.managed- and runs it
Linux, Mac: agent (service_process) downloads the file and
runs it

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Select the devices
To start protecting data:
1. In Devices select the pane for resources
that you want to protect
2. Select one or more machine / application to
3. Go to Backup to configure the backup plan

See this article to understand what every icon


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Backup plan definition
Backups are defined by the backup plans with following parameter sets:
What to backup
Where to store
Schedule the backup
How long to keep
Backup plan can contain different tasks, depending on the settings. Each backup type
(full, differential, incremental) and additional task (retention, validation, replication) is
stored in the backup plan as a separate task and runs by it’s own rules (schedule)
One backup plan can have only one set of settings, and if those are modified for any
machine, you must choose whether to modify the plan on all machines, or create a new
Account hierarchy defines how the backup and administrator accounts see the backup
plans. User account can see only plans applied to machines associated with that user
account. If plan was created by an administrator account, user account cannot modify
it. If the backup plan was created by a higher hierarchy administrator, it cannot be
modified on a lower level even by the administrator account

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Backup plan management
Backup plan is created and stored on the Backup Management Server, and deployed to the selected machines
Deployed backup plan runs locally on the Agent and does not require connection to the Backup Management Server to
be started on schedule

Actions with a backup plan:

Once edited, you can save changes to all machines
with this plan, or create a new plan 1. Backup plan is 2. Plan is
created on the server deployed to 3. Plan starts on
When a plan is renamed on one machine, it is the agent schedule
renamed on the Backup Management Server for all Agent
Backup plan can be revoked from one machine but
it is still available on other machines and on the
Backup Management 4. Status data
Backup Management Server Server is sent to the
Backup plan can deleted from all machines (list of
machines is shown) and from the Backup
Management Server

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What to back up
In the drop-down menu select the available source options for backup
• It will depend on the selected machine or application
• Further plan parameters will depend on this selection

Windows Linux/Mac OS Virtual Machine Exchange SQL

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Granularity of backup and recovery
Depending on the Agent installed on the system and the backup type, backup and recovery items will vary

Data to backup on Windows: Data to recover on Windows:

Exchange Server SQL Server Exchange databases SQL Server SharePoint Databases

System Files & Exchange SQL Databases System Files & Folders Exchange Mailboxes SQL Databases SharePoint Data
Folders Databases

Acronis Agent Backup type Backup items Recovery items

Agent for Windows / Linux File-level backup Files and folders Files and folders
Agent for Windows / Linux Disk-level backup Entire machine / disks / volumes Entire machine / disks / volumes / files and folders
Agent for Windows / Agent for VMware Application-aware backup Entire machine Entire machine / disks / volumes / files and folders /Active Directory
/ SQL instance / SQL database / SharePoint data / Exchange
database / Exchange mailboxes and items
Agent for SQL SQL backup Entire machine / disks / volumes SQL server / SQL database / SharePoint data
Agent for Active Directory Application-aware backup Entire machine / disks / volumes Entire machine / disks / volumes / files and folders
Agent for Exchange Exchange backup Information Store Databases / Mailboxes and items
Agent for Exchange Exchange backup Mailboxes Mailboxes and items
Agent for VMware / Agent for Hyper-V VM backup Entire machine / disks / volumes Entire machine / disks / volumes

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Where to back up When to back up
• If Service Provider has several offerings of Cloud Storages in • Scheduling options vary depending on the destination
different geographic locations, end users cannot use them
simulteniously. The storage is defined by the Customer group • Cloud backup can only have incremental backups
storage settings in Account Management Console.
• Scheduling options are registered in the Agent’s local
• Backups created to local or network folder can be replicated scheduler once the backup plan is deployed from
to another location. In this case once backup is created, it is Backup Management Server.
immediately copied to the second location
• Backup Archive name (in all locations) includes the machine
name and the backup plan ID
Cloud backup Local backup

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Backup types and formats
Full backup F F F
A self-sufficient backup containing all data chosen for backup. You do not need access to
any other backup to recover the data from a full backup

Incremental backup F I I
A backup that stores changes to the data against the latest backup. You need access to
other backups to recover data from an incremental backup

Differential backup
A differential backup stores changes to the data against the latest full backup. You need F D D D
access to the corresponding full backup to recover the data from a differential backup

Single-file backup format (always incremental backup)

A new backup format, in which the initial full and subsequent incremental backups are
saved to a single .tib file, instead of a chain of files. This format leverages the speed of the
incremental backup method, while avoiding its main disadvantage–difficult deletion of
outdated backups. The software marks the blocks used by outdated backups as "free" and F I I
writes new backups to these blocks. This results in extremely fast cleanup, with minimal
resource consumption.

TIBX - new generation archive format

Each backup chain F+I+…+I will be kept in a separate .TIBX file
Better compression
Validation of encrypted archives without password
Fast search by file name in file backup, based on built-in indices
Improved backup speed

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How long to keep
Retention rules are the same for all destinations
A backup stored in a local or network folder cannot be
deleted if it has dependent backups that are not subject
to deletion. Such backup chains are deleted only when
the lifetime of all their backups expires. This requires
extra space for storing backups whose deletion is
postponed. Also, the backup age and number of backups
may exceed the values you specify
In single-file backup the slices are marked for deletion
instead of being immediately removed. Data is not
removed from the backup file, marked blocks are
overwritten with the next backup
Retention rules are applied after the backup and can be
triggered only by running the backup plan

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Modify backup options
Adjust following parameters in the backup options:
• Backup performance
• Schedule settings
• Snapshot options
• Error handling
• File-level backup options
• Initial seeding

See user’s guide for more details:

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Physical Data Shipping
Initial seeding allows end user to send the first backup, which is full and usually the largest, to Service Provider on a
hard drive instead of over the Internet connection. Service Provider uploads the backup with the Initial Seeding tool to
the cloud storage with high uplink. Subsequent incremental backups can be transferred over the Internet after the full
backup has arrived in the cloud storage
Once the Service Provider uploads the initial seeding backup to the Cloud Storage (see how-to at, end user can continue creating incremental backups to cloud
For Large Scale Recovery (reverse process) end user must provide the Service Provider with the machine token

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Mobile devices backup Website backup

• Protect and manage Android and iOS devices with mobile

• Browse mobile backups through web and restore files to the
computer Cloud-to-Cloud backup of website is performed via
SSH/SFTP connection to remote website
Backup and cross-platform restore:
• Website content is copied on file level. Entire user
filesystem scope is backed up
• Optionally extract MySQL database content to add to
backup. Press skip to ignore
• Contacts • Contacts
• One backup plan can be applied to a single website.
• Photos • Photos
Add new backup plan for additional websites
• Videos • Videos
• Calendars • Calendars
• Reminders • Messages

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Application-aware backup
Application-aware backup is available
for both physical and virtual
machines for following applications:
• MS Exchange
• MS SQL Server
• MS Active Directory
• MS SharePoint (uses Agent for SQL’s

Back up entire machine, recover:

• SQL Server databases
• Exchange databases and

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Office 365 email backup
Protection of O365 provides
following functionality:
• Backup of mailboxes to local
storage or to Acronis Cloud
• Status monitoring
• Backup encryption
• Integration with Odin
Service Automation (APS

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Acronis Active Protection from ransomware
Actively protects your data from
ransomware and other threats
on Windows machines:

• Actively protects files from

unauthorized modification
and/or encryption
• Protect Acronis files -
archive files, agent and
server executables - from
• Phased roll-out with
granular remediation control:
alert, block, terminate

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VMware VM replication
To minimize RTO of business critical VMs, create VM replicas instead of
• Maintain replicas of important VMs
• Synchronize original VMs state with replicas on schedule
• Test replica, failover and failback

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Backup sequence
• Scheduler starts the backup
• Pre-backup script runs
Backup ends
• Resources check (disks, shares etc.) Post-backup script
• Pre-snapshot script runs

Backup process

Post-snapshot script runs

Additional tasks:
• validation
• SnapAPI module initiates VSS** snapshot, • replication
quiesces all VSS-aware databases • cleanup
• VSS/SnapAPI freezes all disk I/O, takes
snapshot of disk blocks in use
*on Mac no snapshot is taken
• VSS/SnapAPI unfreezes disk I/O **VSS-related operations are valid only for Windows OS
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Browse backups in different locations
Select the agent that will perform browsing and recovery
and backup’s location.
Operations with backup locations:
− User can add and remove locations
− Each user can have access only to his own list of locations
− Admin in the end user company has access to all locations across
the company

• When you select a protected machine and click Recovery, you can
see its recovery points
• Recovery point date refers to the time when the backup task was
• Recovery points are not shown for offline computers
• Encrypted backups will have a locker sign on the recovery points

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Recover machine from the web console
Entire machine can be recovered to a Physical machine or to a Virtual machine
Physical machine is considered the machine where an agent is installed; VM can be created on any managed hypervisor (ESXi and
In case a backup is recovered to a different physical machine with dissimilar hardware, during recovery Acronis Universal Restore fixes
bootability using drivers found in the system folders. If drivers for new hardware are not found and machine fails to start, boot it with the
Acronis Bootable Media and apply Universal Restore with necessary drivers
If a system disk is recovered, agent automatically reboots to the Bootable Media and continues with the recovery process. Once recovery
is finished, machine is rebooted and goes back online

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Recovery to a VM
Select any machine backup to recover to a new or existing virtual machine
• Hyper-V and ESXi hosts are supported
• Cross-platform support: you can recover physical machines’ backups as VMs. Acronis
Universal Restore fixes the bootability of the VM

Virtuozzo VMs and Containers cannot be recovered to a different platform
Use Virtuozzo Transporter to convert machines to Virtuozzo VMs and containers

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Disaster recovery to a VM
Scenario 1: Failover to replica
• Failover event powers on the replica and stops current replications

Scenario 2: Run VM from backup

• Run a VM directly from backup without having to perform full restore
• Backup should be stored in a shared folder or a folder local to the agent managing the hypervisor
• Cross-platform support: you can run physical machines’ backups as VMs. Acronis Universal Restore fixes the
bootability of the VM (Hyper-V and ESXi hosts supported)
• Finalize the VM by moving a temporary mounted VM to production (ESXi host only)

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Downloading files from the cloud storage (Web Restore)
Use Web Restore when no agent is online to perform recovery operations, or to increase file download speed:
• Available in Recover > More ways to recover > Download files
• Only User Accounts have access to the Web Restore console
• Backups for all machines associated with this User Account will be listed in the interface
• If a full backup to cloud was interrupted, it will remain in the Cloud Storage and can be deleted from there in the
Incomplete backups section

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Granular recovery of Exchange data
Preview mail content before recovery:
search through mailbox, download
attachments and recover:
• Entire mailbox
• Mails
• Attachments
• Contacts
• Calendars

MS Exchange 2016 is supported

MS Exchange 2003 is not supported

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SQL and Exchange database recovery
SQL and Exchange database
recovery is possible:
• application-aware backup
• database backup
• functioning server
• local folder

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Office 365 email recovery
Preview an email or contact before
Recover or download email as
EML file
Use search by
• subject
• to/from
• sent/received date range

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Start the computer with the Bootable Media
Boot the machine with the bootable media
Click Manage this machine locally

Bootable Media is a Linux-based media with following functionality:

• Recovery
• Acronis Universal Restore
• File browser
• To invoke shell: Ctrl+Alt+F2

*Linux media will not detect RAID controllers and other hardware with proprietary closed-source drivers

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Recover using Bootable Media
Once in the Bootable Media
interface, you can check the network
settings and proceed with recovery:
• Click Recover
• Select data…
• Click Browse
• Select backup folder or connect to
Cloud Storage with User Account
credentials (it will not show the
backup yet)
• Select Destination
• If Linux machine had LVM disks,
click Apply RAID/LVM to recreate
the structure
• Choose disk layout
• Specify recovery options
• Click OK

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Apply universal restore
Fixes bootability of Windows and Linux machines
on dissimilar hardware or dissimilar hypervisor

Changes HAL.dll
Mass storage and network drivers to be provided
have to be in .inf, .sys or .oem formats

Adds modules for new hardware to initrd
Searches for necessary modules in \lib\modules

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Activities tab shows the list of activities for
• backup
• recovery
• replication
• retention rules
• validation

This data is created and stored locally on the agent

and is synced with the Backup Management
For each activity you can download an XML log

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Centralized activity log
You can monitor:
• What happened
• When it happened
• How long it took

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An alert is raised whenever a problem is detected based on
recent log entry or device status

Following problems are automatically detected:

• Failures and errors
• Frozen tasks
• Queued backups
• Backups didn’t start as scheduled
• Backups in an unknown state
• Exceeded quotas
• Corrupt backups

Once a problem is no longer relevant, like a missed backup

being restarted, alerts are automatically deactivated, ensuring
only relevant issues are displayed

Limitation: notifications are not sent when an alert is raised

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Daily backup status reports
On account level, enable daily recap to receive
report on recent alerts:

The report:
• Is sent every morning at 10 AM datacenter
• Includes summary of all active alerts at that
• Shows content of first 15 alerts

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System information
System information can be collected directly from the agent via the web console. It will contain:
• Agent logs folder
• System logs
• System-specific information
• Acronis registry/config files
• Disk configuration
• Network configuration
• Software installed
• Scheduler log (Linux, Mac)

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Certification Exam
Acronis is committed to provide world-class support to its
Service Providers and their End Users:
• To ensure high quality support to End Users and get free
support from Acronis, Service Provider must pass Tier 1
certification thus completing the support training course
• Support certification is individual and valid for 18
months. All Acronis Certified Service Providers shall
have a minimum of two individual certified employees

Certification exams are available at:

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