CLOUD
• Product overview
• Management Portal
This training does not substitute user guide with full product functionality description
and hands-on experience with the product, which are required for effective product
support.
Part 2 of the training explains the approach for troubleshooting technical issues.
• functionality
• architecture
Physical Virtual
Machines Machines
Acronis Backup Cloud
Acronis
Cloud
Microsoft • Multi-tier, multi-tenant architecture
Exchange Storage Partner
Mobile • Web-based user Interface
Files Storage:
devices
Active
• Individual or centralized backup plans – Local
Microsoft Protection
SQL • Retention and clean-up rules – Public
Website Volumes • Backup encryption cloud
System Local
Microsoft
Active State • File and disk recovery Disk
Microsoft Storage
Directory • VM backup and recovery
O365 Disks
email
Microsoft
SharePoint
Disaster Recovery Data Protection Migration
Windows, Linux, VMware vSphere, Hyper-V, Virtuozzo, Mac OS, Exchange, SQL, AD, SharePoint, O365
Fast Reliable
Recognize an especially Relish in award-winning and reliable software
fast time to market • More than a decade of backup experience
• Go to market quickly with BaaS • Built from the ground up to be scalable and dependable
• Learn with free training • Proven technology packaged to be part of your business
• Streamline client deployment
Fast Reliable
backup and instant recovery time-tested technologies of Acronis AnyData Engine
• Zero provisioning with cloud • Best-in-class data protection
console • Recovers entire systems, single files,
• Quickest disk-image backups folders, application data, cloud instances
• Rapid flexible recoveries • Trusted by millions of users
Account Server
Stores the user account hierarchy and enables administration
of the backup service via web browser, e.g. creating groups,
user accounts and administrators, rebranding and reporting
Management Portal
Provides user interface for Account Server
Management Portal
hardware
Performance
• Partner-hosted Storage Capacit
y
Scale-Out Storage
Groups
Partner group for MSPs and resellers who will manage their customers. Partner group can be
assigned service offerings and soft quotas on specific resources
Customer group for end user companies, who will be using the service. Customer group can be
assigned service offerings, soft and hard quotas on specific resources
Folders to group Partner or Customer groups. Can be assigned service offerings and soft quotas on
specific resources
Users
Partner group or folder users are for partner administrators to manage the services within the Cloud
Platform
Customer group users are for customer administrators and end users to use the service. Each user
can be assigned managed services (Backup and Disaster Recovery, Files Cloud), personal quotas and
roles (Company administrator)
User login should be unique in Acronis Backup Cloud, e-mail can be used repeatedly
Folder
Search bar
Usage Counters
Services
Offerings
Quotas
Partner-level quota does not affect Customer quota and does not limit service usage for lower levels of hierarchy. To
limit service usage, set hard quotas on Customer level.
Backup Backup
Partners who registered their own storage instance can now use the
management portal to delete it without contacting Acronis support team.
When a hosted storage is deleted:
• All backups stored on it are deleted
• Customer groups which were assigned and backed up to this storage
have their cloud storage offering disabled
Management Portal
not required
https://[dc]-cloud.acronis.com/api/1/
https://[dc]-cloud.acronis.com/api/2/
• Installation
• Protecting data
• Recovering data
• Monitoring
© Acronis, 2018. All rights reserved. 33
User activation and login
End user is created via Account Management Console or 3rd party provisioning tool and
receives the activation email
Linux Linux kernel 2.6.9 to 4.9 and glibc 2.3.4 or later, various x86 and x64 Linux distributions
*For the full list of supported platforms refer to product’s User’s Guide: https://www.acronis.com/en-gb/support/documentation/BackupService/
Locations
/usr/lib/Acronis/BackupAndRe
Bootable components C:\ProgramFiles\BackupClient\Agent /Applications/Rescue Media Builder.app
coveryAgent
Services
• /Library/Application
• /etc/init.d/acronis_schedule
Scheduler Acronis Schedule2 Service Support/BackupClient//Acronis/Schedule/schedwrapper
• cron
• launchd
• Log on as a service
• Adjust memory quotas for a
process
Service user privileges • Replace a process level token root Admin
Groups:
• Acronis Remote Users
• Backup Operators
Update technology:
Windows: agent downloads live_update_installer.exe from
Backup Management Server, which downloads the
installation file through port 80 from dl.managed-
protection.com and runs it
Linux, Mac: agent (service_process) downloads the file and
runs it
System Files & Exchange SQL Databases System Files & Folders Exchange Mailboxes SQL Databases SharePoint Data
Folders Databases
Incremental backup F I I
A backup that stores changes to the data against the latest backup. You need access to
other backups to recover data from an incremental backup
Differential backup
A differential backup stores changes to the data against the latest full backup. You need F D D D
access to the corresponding full backup to recover the data from a differential backup
Backup process
• When you select a protected machine and click Recovery, you can
see its recovery points
• Recovery point date refers to the time when the backup task was
started
• Recovery points are not shown for offline computers
• Encrypted backups will have a locker sign on the recovery points
Exception:
Virtuozzo VMs and Containers cannot be recovered to a different platform
Use Virtuozzo Transporter to convert machines to Virtuozzo VMs and containers
*Linux media will not detect RAID controllers and other hardware with proprietary closed-source drivers
Windows
Changes HAL.dll
Mass storage and network drivers to be provided
have to be in .inf, .sys or .oem formats
Linux
Adds modules for new hardware to initrd
Searches for necessary modules in \lib\modules
directory
The report:
• Is sent every morning at 10 AM datacenter
time
• Includes summary of all active alerts at that
moment
• Shows content of first 15 alerts
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