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ENGLISH FOR WORK EVERYDAY BUSINESS ENGLISH lan Badger Contents Introduction page 5 1 Telephoning page? Dialogues 1 Beginning a call Checking information Asking the caller to hold Asking a caller to leave a message Making sure you understand Ending a call An automated message Dialogues 2 A voicemail message Leaving a message You can't talk The reason for calling You can't hear the celler You have to and the call 2 Acompany Dialogues 1 Dialogues 2 Dialogues 3 visit Directions to the oifice Introducing a company (1) Business activities (1) page 18 Getting lost Introducing a company (2) Business activities (2) Arrival Company history Markets Meeting A tour of the office The competition 3 Job Dialogues 1 Dialogues 2 information Responsibilities Working conditions page 25 Qualifications for the jab Financial rewards Atypical day Job benefits Discussing a new appointment Redundancy and retirement 4 Presentations Dialogues 1 Dialogues 2 page 33 Setting the scene Some facts and figures Moving on Predictions Dealing with questions Trends (upwards) Dealing with the unexpected Trends (downwards) Recapping Trends (steady) Coming to an end 5 Meetings Dialogues 1 Dialogues 2 Dialogues 3 page ti Sorting up mooting (by phone) Working through en agenda A ‘cllow-up phone call (1) 6 Entertaining and Postponing a meoting (by phono) Setting up a meeting (2 voicemail message) Confirming a meeting by email Dialogues 1 Coifee or tea? Roporting back to 2 meeting Reaching an agreement Making a point Dialogues 2 Where you live A follow-up phone call (2) Action points {on ¢ dictaphone) Sending minutes by email socialising Translating the menu Starting @ conversation page 51 Ordering a meal (1) Family matters Ordering a meal (2) Cultural edvice Paying the bill Sensitive issues 7 Travel Dialogues 1 Dialogues 2 page 59 Checking in for a flight Atthe check-in desk Hiring a car Atlight delay Taking the train Atigat connection Booking a hotel Abotel mix-up : Checking into a hotel A payment problem & Emailing Messages 1 Messages 2 Messages 3 page 67 A first contact Saying thank you (1) Problems A formal message Saying thank you (2) Good news Everyday matters An invitation A general announcement A future meeting Accepting an invitation _—_For information Declining an invitation Passing on good wishes Glossary page 79 Answers page 88 Introduction English for Work The books in this series present and practise spoken English and practical writing for everyday communication; they feature key words and expressions which will help you in a wide range of work situations, The target language is introduced through short dialogues and texts, and developed in language notes and practice exercises. The dialogues are recorded on an accompanying CO. The accents featured are predominantly British English, but comments on American usage are included in the notes. At the back of each book there is a glossary which contains highlighted language from the dialogues. Translations of the glossary, in selected languages, can be downloaded from the Longman website, www.longman-elt.com. The sorigs is intonded for pre-intermediate/intermediate level learners Everyday Business English Everyday Business English is suitable for anyone who needs to work in the business world, and for studenis in adult education classes, schools, colleges and universities. The book contains a renge of language common to all who need to use English in their business lives. Whether you use English in meetings, presentations, on the phone or in emails, you will find language to help you work more effectively in this hook Some of the everyday business English themes included in Everyday Business English are covered in greater depth in the other titles in the series: Business Presentations Everyday Technical English Everyday Business Writing How to use the book You can work through Everyday Business English from start to finish or choose a chapter depending on your business need Start a chapter by listening to and repeating the Useful phrases. Then listen to the dialogues and study the accompanying notes. Certain phrases have been highlighted that have particular language features associated with them. However, it is worthwhile noting other phrases that appear in the dialogues, which are equally important and can also be seen as key phrases Use a dictionary to check your understanding of the language presented. On the notes pages you will find boxes containing notes on some differences between averyday British and American usage