Teacher: Abderrazzak HASSAR Class level: First Year Baccalaureate

Textbook: Ticket To English Class size:

Unit 1: Society Lesson type : Function
Title: Express a complaint School : EL Ijtihad

Class period : 1 hour Date :

 General Objective(s): Students will be able to express complaints and apologies.

 Students Performance Objectives (SPO): By the end of the lesson, students should be able to:
 Recognize different expressions/ways of complaining, and apologizing;
 Use the target structure by making dialogues in the exploitation stage.
 Material(s): Cue cards and BB.

Time Procedures Techniques

5 Warm-up
minutes -T greets SS Greeting
-T: Welcome to my class.
-T writes the date on the BB.
25 Presentation:
minutes - T writes the following dialogue on the BB Setting the scene
Teacher: Sorry to say this, but you are stepping on my foot.
Student: ooh, I am so sorry.
Teacher: It’s ok. Dialogue + acting
Student: Just a second I will fix it. out
-T asks SS to read the dialogue at least twice.
-T writes the title of the lesson on the BB Expressing a complaint
-T asks SS to look at the dialogue and answer the following questions:
-T: What is the teacher doing?
-SS: Asking the student to stop stepping on his foot.
-T: Good, so the teacher doesn’t like that (complaining). How did you know? Which
expression did he use?
-SS: “sorry to say this, but……….?” Questions/answers
-T: Excellent.
-T: What is the student’s response?
-SS: “ooh, I am so sorry”
-T: Good. So he apologized.
-T draws the following chart on the BB.
-T asks SS to give other expressions they know.
-T elicits answers from SS and writes them on the BB.
-T fills in the chart.
Complaining Apologizing Accepting the apology
-Sorry to say this but….. -I do apologize -Never mind
-I’m afraid I have a -I’m sorry/I am very sorry. -It’s ok
complaint about……….. -It’s all my fault -Don’t worry about it Chart
-I’m sorry to bother you, -sorry about that. -No problem
but………………….. -My apologies -It’s alright
-Maybe you forgot to…. -It doesn’t matter Eliciting
-Enough is enough. -forget about it.
Checking comprehension
-T reads out an exchange between A and B and sees whether SS will notice
something wrong.
Abdo: I have been waiting so long for you, enough is enough!!!
Madiha: Thank you. Negative checking
-T: What do you think? What’s wrong?
-SS: Madiha needs to apologize not to say “thank you”.
-T: Good. So what can you say to Abdo?
-SS: I’m very sorry.
 8 Drilling:
minutes - T reads the following dialogue for SS:
Mother: How many times did I ask you to clean your room? Enough is enough. replacement
Son: I am sorry Mom. I will clean it now. drills
Mother: It’s ok.
-T asks SS to use another expression to make a complaint, to apologize, and to
accept apology.
22 Exploitation:
minutes - T provides SS with issues and asks them to make dialogues using the target
structure. Providing rich
1. A friend who forgot to bring you back your book. context
2. A shopkeeper who sold you a CD player that didn’t work.
3. A restaurant owner, because the food was bad.
4. Your neighbors, because they are making a lot of noise. Cue cards
5. A friend who came late to an important meeting.
6. Your sister, who is listening to music while you try to do your homework.
-T asks students to act out the dialogue in front of their friends.
-T asks SS to jot down the lesson.

Prepared by: Abderrazzak HASSAR