Computer Applications in

Business and Management

By

P.Rizwan Ahmed
Head of the Department
Department of Computer Applications &
Post Graduate Dept. of Information Technology
Mazharul Uloom College, Ambur - 635 802
Vellore Dist. Tamil Nadu.

Margham Publications
No.24, Rameswaram Road, T- Nager,
Chennai- 600 017 Phone:(044) 2432 2469
Web Site: www.margham.in
E-mail: www.margham.tn@gmail.com
 CONTENTS

Preface
Acknowledgement

Chapter 1 Introduction to Computers

1.1 Introduction
1.2 Computers – What are they?
1.3 Classification of Computers
1.3.1 On the basis of working principle
1.3.1.1 Analog Computer
1.3.1.2 Digital Computer
1.3.1.3 Hybrid Computer (Analog + Digital)
1.3.2 On the basis of Size and Capacity
1.3.2.1 Super Computer
1.3.2.2 Mainframe Computer
1.3.2.3 Mini Computer
1.3.2.4 Micro Computers / Personal Computers
1.4 Characteristics of a Computer
1.5 History of Computers
1.6 Generation of Computers
1.6.1 First Generation (1946-1955)
1.6.2 Second Generation
1.6.3 Third Generation
1.6.4 Fourth Generation
1.6.5 Fifth Generation
1.7 Difference between the Generations of Computers
1.8 Software
1.8.1 Types of Software
1.8.1.1 System Software
1.8.1.2 Application Software
1.9 Difference between System Software and Application Software
1.10 Data Representation
1.10.1 ASCII
Summary
Review Questions

Chapter 2 Computer Peripherals

2.1 Introduction
2.2 Input and Output Devices
 2.2.1 Hardware
2.3 Input Devices
2.3.1 Mouse
2.3.2 Keyboard
2.3.3 Joystick
2.3.4 Scanners
2.3.5 Light Pen
2.3.6 Touch Screen
2.3.7 Magnetic-ink character recognition (MICR)
2.3.8 Optical Mark Reader (OMR)
2.3.9 Optical Character Recognition (OCR)
2.3.10 Optical Bar Code Reader (OBR)
2.4 Output Devices
2.4.1 Monitor
2.4.2 Printer
2.4.3 Plotter
Summary
Review Questions

Chapter 3 Central Processing Unit

3.1Basic Anatomy of the Computer / Basic Principle of operation of a digital computer

3.2 The Parts of a Computer System
3.3 Basic Functional Units of a Computer
2.3.1 Input Unit
2.3.2 Central Processing Unit (CPU)
2.3.3 Output Unit
2.4 Memory Classifications
2.4.1 Primary Memory or Main Memory
2.4.1.1 Random Access Memory (RAM)
2.4.1.2 Read Only Memory (ROM)
2.4.2 Difference between RAM and ROM
Summary
Review Questions

Chapter 4 Secondary Storage Devices

4.1 Secondary Memory or Auxiliary Memory

4.1.1 Magnetic Tape
4.1.2 Magnetic Disk
4.1.3 Floppy Disk
4.1.4 Optical Disk
4.2 Digital Versatile Disk (DVD)
Summary
Review Questions

Chapter 5 Programming Languages

5.1 Programming Languages / Computer Languages

5.1.1 Types of Programming Language
5.1.1.1 Low Level or Machine language.
5.1.1.2. Assembly Language
5.1.1. 3. High level language
5.2 Difference between machine, assembly and High-level language
Summary
Review Questions

Chapter 6 Flowchart Techniques

6.1 Flow Charts

6.2 Constructing Flow Charts
6.3 Advantages and Disadvantages of Flow chart
6.4 Symbols Used in Flowcharts
6.5 Examples
Summary
Review Questions

Chapter 7 An Overview of Operating System

7.1 Introduction
7.2 Definition of Operating System
7.3 Objectives of OS
7.4 History of OS / Evolution of operating systems
7.5 Function of Operating System
7.6 Classification of Operating System
7.6.1 Desktop Operating System
7.6.2 Server Operating System
7.6.3 Main Frame Operating System
7.6.4 Multi-user Operating System
7.6.5 Multiprocessing Operating System
7.6.6 Multitasking Operating System
7.6.7 Multithreading Operating System
7.7 Example of Operating System
7.7.1 Windows
7.7.2 Linux
 7.7.3 Apple Macintosh
7.8 DOS
7.9Types of DOS Commands
7.9.1 Internal Commands
7.9.2 External Commands
7.10 Windows
7.10.1 Windows NT
7.10.2 Windows 95
7.10.3 Windows 98
7.10.4 Windows 2000 Professional
7.10.5 Windows XP
7.10.6 Windows Vista
7.10.7 Windows 7
7.10.8 Windows 8
7.10.9 Windows 10
7.11 UNIX
7.12 Linux
7.13 Difference between Windows and DOS
7.14 Difference between Linux and Windows
Summary
Review Questions

Chapter 8 Windows 7 Operating System

8.1 Introduction to Windows 7

8.1.1 Features of Windows 7
8.2 Logging On
8.3 Desktop and Taskbar
8.4 Icons on Desktop
8.5 Start Menu Options
8.6 Creation of Files and Folders
8.7 Selecting Files/Folders
8.8 Moving Files/Folders
8.9 Renaming Files/Folders
8.10 Copying Files/Folders
8.11 Deleting Files/Folders
8.12 Windows Explorer
8.13 Find Options
8.14 Shortcut
8.15 Briefcase
Summary
Review Questions
Chapter 9 Microsoft Word 2007

9.1 Introduction
9.2 Features of Word Processing
9.3 Features of Word 2007
9.4 Getting Started with Microsoft Word
9.5 Component of Word Window / Microsoft Word Environment
9.6 Working with Word Documents / Operating of Word Documents
9.6.1 Create a New Document
9.6.2 Open an Existing Document
9.6.3 Save a New/Existing Document
9.6.4 Saving a Document in PDF
9.6.5 Closing a Document
9.7 Working with Text
9.7.1 Tools
9.7.1.1 Auto Correct
9.7.1.2 Auto Text
9.7.1.3 Repeating Text
9.7.2 Text Formatting
9.7.2.1 Channing Font Size
9.7.2.2 Channing Font Style
9.7.2.3 Channing Font Color
9.7.2.4 Bold, Italic, and Underline Commands
9.7.2.5 Changing Case
9.7.2.6 Drop Caps
9.7.2.7 Coloring and Highlighting Text
9.7.3 Bullets
9.7.3.1 Automatic Bullets and Numbering
9.8 Layouts
9.9 Navigation Word
9.9.1 Keyboard Navigation
9.9.2 Mouse Navigation
9.10 Document Formatting
9.10.1 Paragraph Alignment
9.10.2 Indentation
9.10.3 Tabs
9.10.4 Using the Ruler
9.10.5 Header and Footer
9.10.6 Numbering
9.11 Auto Formatting
9.12 Paragraph and Character Styles
9.12.1 Applying Styles
9.12.2 Creating Styles
9.12.3 Modifying Styles
9.12.4 Deleting Styles
 9.12.5 Using Table Styles
9.12.6 Removing table styles
9.12.7 Create a New Table Style
9.13 Templates
9.13.1 Modifying the Normal Template
9.13.2 Attaching a Template
9.14 Working with Tables
9.14.1 Creating tables
9.14.2 Converting Text to Tables
9.14.3 Converting Table to Text
9.15 Manipulating Tables
9.15.1 Inserting rows and Columns
9.15.2 Deleting rows and columns
9.15.3 Merging and Splitting Cells
9.15.4 Nesting tables
9.16 Formatting table content
9.16.1 Sorting Data in a table
9.16.2 Changing Borders and Shading
9.16.3 Rotating Text
9.16.4 Using Formulas in Table
9.17 Mail Merge
9.18 Labels
9.19 Column
9.20 Printing a document
9.20.1 Print Preview
9.21 Shortcuts Keys
Summary
Review Questions

Chapter 10 Microsoft Excel 2007

10.1 Introduction
10.2 MS Excel
10.3 Features of Excel or Spreadsheet
10.4Features of MS Excel 2007
10.5 Component of Excel Window / Microsoft Excel Environment
10.6 Opening the Microsoft Excel Application
10.7 Create a New Workbook
10.8 Entering Text and Data
10.9 Formatting Text
10.10 Navigating
10.10.1 Navigating with your Keyboard
10.10.2 Navigating with your mouse
10.11 Formulas
 10.11.1 Entering a Formula
10.11.2 Handling Formulas
10.11.3 Copying Formulas
10.12 Charts
10.12.1 Types of Chart
10.12.2 Elements of Charts
10.12.3 Creating Charts
10.12.4 Formatting Charts
10.12.5 Printing Charts
10.13 Header and Footer
10.14 Centering of data
10.15 Working with Worksheets
10.15.1 Inserting Worksheet
10.15.2 Deleting worksheet
10.15.3 Moving Worksheets
10.15.4 Copying Worksheets
10.15.5 Renaming Worksheets
10.15.6 Hiding and Unhiding a worksheets
10.16 Inserting of Cells, Rows, Columns
10.17 Deleting of Cells, Rows and Columns
10.18 Hiding Rows and Columns
10.19 Resizing Rows and Columns/ Changing Column Widths and Row Heights
10.20 Graphics
10.20.1 Creating and Placing Graphic objects
10.20.2 Positioning Graphics in the Worksheet
10.21 Drawing Lines and Shapes
10.22 Using Multiple Worksheets
10.23 Functions
10.23.1 Types of Functions
10.23.1.1 Mathematical Functions
10.23.1.2 Statistical Functions
10.23.1.3 Date and Time functions
10.23.1.4 Text Functions
10.24 Printing in Excel
10.25 Shortcuts Keys
Summary
Review Questions

Chapter 11 Microsoft PowerPoint 2007

11.1 Introduction
11.2 PowerPoint
11.3 Features of PowerPoint
11.4 Components of Power Point Window
11.5 Starting Microsoft PowerPoint
11.6 Working with PowerPoint
11.6.1 Creating a Blank/New Presentation
11.6.2 Opening an Existing Presentation
11.6.3 Saving a Presentation
11.6.4 Closing a Presentation
11.7 Terminology
11.8 Creating and Editing Slides
11.8.1 Working with Slides
11.8.2 Editing Slides
11.9 Working with Different Views
11.9.1 Different types of Views
11.10 Formatting of Text and Paragraph
11.10.1 Formatting of Text
11.10.2 Formatting of Paragraphs
11.11 Inserting Tables and Charts
11.11.1 Insert Table
11.11.2 Insert Chart
11.11.3 Organization Chart
11.12 Handouts and Printing
11.12.1 Creating Handouts
11.12.2 Adding Headers and Footers
11.13 Inserting Sounds
11.14 Inserting Videos
11.15 Clip art
11.15.1 Inserting Clip Art
11.15.2 Editing a clip art image
11.16 Shapes
11.16.1 Drawing Shapes
11.16.2 Insert shapes
11.17 Create a Flow Chart
11.18 Printing in PowerPoint
17.19 Shortcuts Keys
Summary
Review Questions

Chapter 12 Outlook Express

12.1 Outlook Express

12.2 Installing Outlook Express
12.3 Checking for Mail
12.4 Sending an Attached File
12.5 Receiving an Attached File
12.6 Attachment Options
12.7 Deleting Messages
12.8 Printing Messages
Summary
Review Questions

Chapter 13 Internet Explorer

13.1 Internet Explorer

13.2 Evolution of Internet Explorer
13.3 Opening Microsoft Internet Explorer
13.4 The Internet Explorer Window
Summary
Review Questions

Chapter 14 Microsoft Access 2007

14.1 Introduction
14.2 Features of MS Access
14.3 Access Concepts and Terms
14.4 Starting and Quitting Access
14.4.1 Quitting Access
14.5 Components of Access Window
14.6 Data base and Tables
14.6.1 Creating a Database
14.6.2 Creating a table
14.6.3 Data Types
14.7 Editing Fields
14.7.1 Adding fields
14.7.2 Deleting a field
14.7.3 Renaming Fields
14.7.4 Moving Fields
14.7.5 Resizing fields
14.8 Finding, Sorting, and Displaying Data
14.8.1 Query
14.8.2 Creating a simple query using the query wizard
14.8.3 Creating Query Using Design View
14.8.4 Save and Run Query
14.8.5 Sort a Query
14.8.6 Using Wild Cards in Queries
 14.8.7 Sorting Query Result
14.8.8 Multilevel Sort
14.8.9 Finding and Replacing Data
14.9 Printing
Summary
Review Questions

Chapter 15 Selection of Computer System

15.1 Introduction
15.2 Steps involved in selecting a computer system
Summary
Review Questions

Chapter 16 Data Processing

16.1 Data Processing Concepts

16.1.1 Data
16.1.2Data Processing
16.1.3 Information
16.2 Data Processing Cycle
16.3 Computer Processing Operations
16.4 Data Processing System
16.5 Data Organization
Summary
Review Questions

Chapter 17 Teleshopping and Teleworking

17.1 Teleshopping
17.2 Teleworking
17.3 Advantages and Disadvantages of Teleworking
17.4 Types of telework
Summary
Review Questions
Chapter 18 E-Mail

18.1 E-mail
18.1.1 Creating an mail id
18.1.2 Sending a mail
18.1.3 Receiving a mail
18.1.4 Attaching a file
18.2 Functions of e-mail
18.3 Advantages of e-mail
18.4 Disadvantages of e-mail
Summary
Review Questions

Chapter 19 Internet

19.1 History of Internet

19.2 Internet
19.3 Uses of Internet / Application of Internet
19.4 Advantages of Internet
19.5 History of World Wide Web (WWW)
19.6 What is Web?
19.6.1 Types of Websites
19.7 Difference between internet and web
19.8 Internet Service Provider (ISP)
19.9 Internet Services
19.10 Internet Addressing / IP Address
19.10.1 Characteristics of IP address
19.11 Internet Protocol (IP)
19.12 Domain Name Addressing
19.13 Web Browser
19.14 Uniform Resource Locator (URL)
19.15 Domain Name System (DNS)
19.15.1 Generic Top Level Domain (gTLD)
19.15.2 Country code top- level domains (ccTLD)
19.16 Internet Explorer
19.17 Features of Internet Explorer 6
19.18 Browser Settings
19.18.1 Enable Microsoft Internet Explorer 6
19.18.2 To delete cookies in Internet Explorer 6
19.18.3 Increasing the size of the text
19.18.4 Changing the display on the screen
19.19 Instant Messaging (IM)
19.19.1 Popular IM Programs
19.20 Download and Upload
19.21 Online and Offline
19.22 Types of internet connections
19.23 Modem
19.23.1 Working principle of a modem
19.24 Search Engine
19.24.1 List of Search engines
19.25 Internet Relay Chat (IRC)
19.26 Internet Security
19.27 Client – Server Computing
19.27.1 Advantages of Client/Server Computing
19.28 Distributed Computing
19.29 Microsoft .NET
19.30 Online Help and Tutorials
19.31 Searching the internet
19.32 Wireless Internet Access
19.33 ISDN
19.34 Dial-Up
19.35 Broadband
19.36 Wi-Fi
19.37 Internet Terminologies
Summary
Review Questions

Chapter 20 E-Commerce

20.1 Introduction
20.2 Evolution of E-Commerce
20.3 Definition of E-Commerce
20.4 Nature of E-Commerce
20.5 Scope of Electronic Commerce
20.5.1 Electronic market
20.5.2 Electronic Data Interchange
20.5.3 Internet Commerce
20.6 Issues in Implementing Electronic Commerce
20.7 Impacts, Challenges and Limitations of E‐commerce
20.8 Traditional Commerce versus E-Commerce
20.9 Classification of e-Commerce / Major Categories of E-Commerce
20.9.1 Business to Business (B2B)
20.9.2 Business to Consumer (B2C)
20.9.3 Business to Government (B2G)
 20.9.4 Consumer to Business (C2B)
20.9.5 Consumer to Consumer (C2C)
20.10 Difference between B2B, B2C and C2C
20.11 Applications of E-Commerce
20.12 Benefits of E-Commerce
20.13 Advantages of Electronic Commerce
20.14 Disadvantages of Electronic Commerce
20.15 e-Commerce Technologies
20.15.1 Cyber banking
20.15.2 Implementing online financial services
20.15.3 Role of electronic real estate market.
20.15.4 Online Job Market
20.16 Electronic Commerce Framework
20.16.1 Common Business Services
20.16.2 Messaging and information distribution services
20.16.3 Multimedia content and network publishing services
20.16.4 Information Services
20.16.5 Public Key and Privacy Issues
20.16.6 Technical Standard
20.17 Consumer Oriented Applications
20.18 Mercantile process Models
20.19 Mercantile models form the consumer’s perspective
20.20 Mercantile models form the merchant’s perspective
20.21 Electronic Payment System
20.21.1Credit Cards
20.21.2 E-Cash
20.21.3 Smart Card
20.21.3.1 Smart card Applications
20.22 Difference between conventional and electronic payment systems
20.23 Digital Certificate
20.24 Electronic Fund Transfer (EFT)
20.24.1 Categories of EFT
20.24.2 Advantages of EFT
20.25 List of Banks in India using EFT
20.26 ATM and Online Banking
20.27 Online Banking
20.28 Encryption and decryption
Summary
Review Questions

Chapter 21 Multimedia and its Applications

21.1 Introduction to Multimedia

21.2 Definition of Multimedia
21.3 Importance of Multimedia
21.4 Uses of Multimedia
21.5 Elements of Multimedia
21.5.1 Text
21.5.2 Images
21.5.2.1 Image File Formats
21.5.3 Graphics
21.5.4 Animation
21.5.5 Sound / Audio
21.5.6 Video
21.6 Authoring Tools
21.7 MIDI
21.8.1 Multimedia in Education
21.8.2 Multimedia in Entertainment
21.9 Desktop Publishing Basics
21.10 Computer Animation
21.11 Page Layout Programs
21.11.1 Page Formatting
21.11.2 Paper Size (Page Size)
21.11.3 Page Orientation
21.11.4 Margins
21.11.5 Print Preview
21.12 Text Generation
21.13 Graphics for DTP
21.14 Print Production
Summary
Review Questions

APPENDIX I: List of Shortcut keys in MS Word

APPENDIX II: Glossary

APPENDIX III: List of Abbreviations

APPENDIX IV: ICT Multiple Choice Solved Questions.