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COMPANY BACKGROUND

We are a company created in MISSION


2015 by Henry Salazar and
Alexandra Ruiz. One of the Our main goal has always been to satisfy
directors already had a lot of our clients by providing high quality
experience in the translation services. We give priority to strict
industry so it brought us compliance with deadlines, translation
more experience to make accuracy, confidentiality policies and
great things friendly relationships with our clients. We
have a vast team of translators, revisers,
Our company is located in project managers and interpreters to help us
Surco and the idea of achieve the high standards we follow.
creating the company was unexpected because one day We
were in the food court of our language center talking about
wanting to work for ourselves and I told him about a project I
was thinking about like do online translations because they
paid well and you could do it from anywhere, he liked and
we work for it Vision
We see ourselves as a language
supplier clearly focused on quality and
FHILOSOPHY the client and we believe in our
important role in conciliating
Our philosophy at EFQ is to fully understand and evaluate relationships between companies,
the individual needs and requirements for each language institutions and people from different
translation project before we undertake the work to ensure countries and cultures, origi ns and
we continue to meet and exceed our clients’ expectations. societies, and in eliminating apparently
We will work with you to help you meet your objectives; unbreakable language barriers.
whether they are in local, national or international markets,
by providing professional language solutions for all your
communication requirements.
VALUES OBJECTIVES
Our activity is based on four guiding values:
 Provide good quality customer
service
 Trust
 Become known internationally
Establish a partnership with our Clients and Suppliers
in order to join forces to accomplish our mission.  Get strategic alliances with
 other companies
Confidentiality  Become a prestigious company
Ensure absolute secrecy of the information entrusted  Improve every day
upon us by our Clients.
 Remove language barriers

Efficiency  Giving employment to young
Maximize time and resources to offer timely and people
quality services.

Professionalism
Work with enthusiasm and dedication in the
continuous improvement and overcoming of CHARACTERISTICS
obstacles.
Our company has:

 Good working atmosphere


 Staff trained to perform
translations
 We work with native people
 We seek to satisfy customers‘
 expectations
 We are in constant training
 Excellent written and oral
communication.
 Effective project planning and
quality control.
The key to the success of efq is based on the
COMPETENT COMPANY following pillars:
Only works with sworn translations,
therefore, its team consists only of
 Quality -competent and meticulous native
sworn translators, all authorized translators.
and authorized by the Minister of  Punctuality- we always deliver on time.
Foreign Affairs to seal and sign
any document that requires it, thus  Personal Service - Our project managers
certifying that the translation is maintain personal contact with each client
accurate and faithful to the
document original. throughout the project.
 Competitive prices - we strive to maintain
an excellent relationship between price and
Here are just a few of the reasons why we think quality.
we’re able to deliver a better service than our
competitors:

• Personalised service
• Dedicated account
managers
• Specialised teams of
linguists
• Robust quality
management process
• Best-in-class translation
management platform
ORGANIZATION CHART OUR TEAMWORK
 FOUNDER: Henry Salazar

Henrry founded EFQ Translation in 2001


while still at university and using her own
savings. Since then, her leadership has
seen the company grow and spread it. He
has led the development of many of EFQ
Translation technological solutions and
offerings herself.

 MANANGING DIRECTOR: Ana Valverde

I´m focus on the changing needs and technical


developments of the translation industry. I make sure we
understand the services our clients need now and in the
future, and make sure we offer a first class service in
delivering these services.

 OPERATIONS MANAGER: Stefano Cruzado

My role is to bring my experience as a project manager to


the project management team and guide them in their
everyday project work. I work closely with our operations
manager, and Ana Valverde in sales to develop processes
and strategies and ensure the continual development of the
team.
 SALES MANAGER: Luz Herrera CORPORATE SOCIAL RESPONSIBILITY
As Sales Manager I am tasked EFQ is a socially responsible language service
with bringing my experience of
new business and account provider. Our commitment to being a responsible
management to the team. I company includes our efforts to integrate
coach and mentor our sales staff
to ensure they are always environmental and social concerns into our
working towards the best results business operations. We believe that adaptability is
to our clients.
a key feature of any effective service, and we’re
 MARKETING MANAGER: Alexandra Ruiz happy to apply our expertise to any requirement
As Marketing Manager I’m responsible for the marketing you may have
activities and strategies which identify and satisfy the
needs of our customers. It’s about finding new ways to
explain the benefits of our products and services so that
people enter a long-term business relationship with us.

 CHIEF TECHNOLOGY OFFICER: Alejandro Silva

I’m bringing on-board tested solutions, know-how and


practical knowledge of IT technologies to the business. I’ve
worked on different projects from delivering and developing
new business and e-commerce solutions through to
multilingual desktop publishing, as well as managing and
leading technical and linguistic departments.
CONFIDENTIALITY POLICY

We shall keep confidential the content of all the


documents and also not disclose in any way
information related to the client without his
authorisation, with the exception of collaborators or
subcontractors previously authorized by EFQ, who
require the information to perform their tasks.

 Address: Street G5 #541 URB. Los Precursores-


Surco
 Phone number: 954429416 / 2365817
 E-mail: EFQcontac@gmail.com

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