NURUL

ATHIRAH
CHEMICAL A confident and creative designer who is self-
motivated, self-sufficient and comes to you with a
ENGINEER strong background in both print and digital
media. Adam has worked extensively in the
automotive and travel industries producing
TO Job Ref: Advertised Position within Company 20th March, 2016

Abdullah Awang
Hr Manager
Dear Mr. Abdullah Awang,
Company Name
Kuala Lumpur
I was excited to see your opening for a customer service rep, and I hope to be invited for an interview.

My background includes serving as a customer service associate within both call-center and retail

environments. Most recently, I worked on the customer service desk for Discount-Mart, where my

FROM responsibilities included handling customer merchandise returns, issuing refunds/store credits, flagging

damaged merchandise for shipment back to vendors and providing back-up cashiering during busy
Aisha Sofea
72 Jalan Indah 5, periods.
Taman Negara,
Johar Previously, I worked within two high-volume customer-support call centers for a major

telecommunications carrier and a satellite television services provider. In these positions, I demonstrated

the ability to resolve a variety of issues and complaints (such as billing disputes, service interruptions or

cutoffs, repair technician delays/no-shows and equipment malfunctions). I consistently met my call-

volume goals, handling an average of 56 to 60 calls per day.

In addition to this experience, I gained considerable customer service skills during my part-time

employment as a waitress and restaurant hostess while in high school.

I also bring to the table strong computer proficiencies in MS Word, MS Excel and CRM database

applications and a year of college (business major). Please see the accompanying resume for details of my

experience and education.

I am confident that I can offer you the customer service, communication and problem-solving skills you

are seeking. Feel free to call me at 555-555-5555 (home) or 555-555-5500 (cell) to arrange an interview.

Thank you for your time—I look forward to learning more about this opportunity!