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It’s My Job

 Talking About Medical Professonals

 Knowing the Departments and Units in
A Hospital Or Clinic

A. Conversation

I’m a Nurse

Kalila : Hi falih assalamualaikum, good to see you again, how are you
doing?
Falih : Hello kalila, wa’alaikumsalam. It’s so pleasure to see you again. I
am
Fine, how about you?
Kalila : Alhamdulillah, I’m good, thank you.
Falih : By the way, where do you work now, kalila?
Kalila : I work in Adhiguna Hospital.
Falih : working in a hospital. What do you do there?
Kalila : I am a nurse. I take care of the patient there. What about you?
Falih : It’s a good job. Do you like your job?
Kalila : yeah, so much, I feel excited when I care the patients. How about
you?
Where do you work now falih?
Falih : Well, you know what, we’re not exactly different, I also work in a
hospital.
Kalila : Really? Are you a nurse also?
Falih : no, i’m a surgeon.
Kalila : oh really? Oh falih i am so pround of you.
Falih : you know what? Start from tomorrow, I’m going to work in Adhiguna
hospital, that’s why I come back here after I finished my study.
Kalila : wow, we’re in the same hospital then.
Falih : yes partner! Hehe
Kalila : Alright doc. See you soon in the hospital.

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B. Word Power

Medical ProfessionalMedic

► Surgeon ► Dokter spesialis bedah

► Internist ► Dokter spesialis penyakit dalam
► Cardiologist ► Dokter spesialis jantung
► Dermatologist ► Dokter spesialis kulit
► Ophthalmologist ► Dokter spesialis mata
► Neurologist ► Dokter spesialis syaraf
► Obstetricial ► Dokter spesialis kandungan
► Pediatricial ► Dokter spesialis anak
► Hematologist ► Dokter ahli penyakit darah
► Orthopedist ► Dokter spesialis tulang
► Psychologist ► Ahli psikologi/psikologis
► Nurse ► Perawat
► Head of nurse ► Kepala perawat
► Physicial ► Dokter umum
► Midwife ► Bidan
► Anesthetist ► Ahli anastesi
► Nutritionist ► Ahli gizi
► Medical record staff ► Petugas rekam medis
► Radiologist ► Petugas radiologi
► Lab technician ► Teknisi laboratorium/ laboran

Departments In A Hospital

► Admission dept ► Tempat pendaftaran pasien

► Information center ► Pusat informasi
► Emergency room ► UGD/IGD
► Polyclinic ► Policlinik
► Medical ward ► Ruang perawatan umum
► Surgical ward ► Ruang perawatan bedah
► Paediatric ward ► Ruang perawatan anak
► Maternity ward ► Ruang perawatan ibu melahirkan
► Delivery room ► Kamar bersalin
► Operating theatre ► Ruang operasi
► Out patient dept ► Ruang rawat inap
► Long Stay Patient Dept ► Klinik Rawat Inap
► Nurse Station / Nurse Lounge ► Ruang Jaga Perawat
► Doctor Lounge ► Ruang Dokter

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► Intensive Care Unit (ICU) ► Ruang Perawat Intensive

► CVCU ► Ruang Perawat Penyakit Jantung
► Orthopaedic Ward ► Ruang Perawat Untuk Penderita
Penyakit
Tulang
► Geriatric Ward ► Ruang Perawat Lansia
► Perinatalogy ► Ruang Perawatan Bayi Yang
Mengalami
Masalah Kesehatan
► CSSD ( Central Sterile Supply Dept ► Ruang Tempat Pensterilan Alat Atau
Linean
► Nutrient Dept ► Dapur Gizi
► Corpse Room ► Kamar Jenazah
► Pharmacy ► Apotik
► E.N.T. ► Poli Telinga Hidung Tenggorokan
(THT)
► Laundry Dept ► Tempat Pencucian Linean
► X-Ray Dept ► Ruang Radiology
► Dentistry Clinik ► Klinik Gigi
► Laboratory ► Ruang Laboratorium
► Mental illness Hospital ► Rumah akit Jiwa (RSJ)
► PUSKESMAS ► Community Health Centre
► Health Insurance ► Asuransi Kesehatan
► Refferral Letter ► Surat Rujukan

C. Practice

Match the profession with the department. (More then

one answer is possible)

a). Surgeon ! Medical Ward

b). Nurse ! Delivery Room

c). Midwife ! Operating Theater

d). Anesthetist ! Mental illness Hospitals

e). Lab Tech ! Surgical Ward

f). Psychologist ! Nurse station

D. Reading.
g). Physician ! Laboratory

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Nurse

Nursing is a profession within the health care sector focused on the care
of individuals, families, and communities so they may attain, maintain, or
recover optimal health and quality of life.

Nurses may be differentiated from other health care providers by their

approach to patient care, training, and scope of practice.

Nurses practice in a wide diversity of practice areas with a different scope

and practice and level of prescriber authority in each. Many nurses provide
care within the ordering scope of physicians, and this traditional role has
come to shape the historic public image of nurses as care providers.
However , nurses are premitted by most juridictions to practice independently
in avariety of settings depending on training level. In the post war period,
nurse education has undergone a process of diversification towards and
advanced and specialized credential, and many of the traditional regulations
and provider role are changing .

The american Nurses Association (ANA) state nursing is the protection,

promotion, and optimization of health and abilities, prevention of ilness and
injury, alleviation of suffering throught the diagnosis and treatment of human
response, and advocacy in the care of individuals , families, communities, and
populations.

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“ACCEPTING A NEW LONG STAY PATIENT IN THE WARD”

A. Confersation
Kian is taken by the Emergency Room (ER) nurse to the VIP ward. The nurse
who is in charge in the VIP ward is welcoming them.
ER Nurse : Assalamu’alaikum, I have a new patient here, his name is Kian,
he is with his mother Mrs. Helen he suffers from tyhpoid.
VIP Nurse : Wa’alaikumsalam, alright, hallo Kian and Mrs. Helen, I’m Nurse
Kalila, welcome in VIP ward, let me take you to room 5. All of
the facilities have been ready here. Hopefully you’ll feel
comfortable.
ER Nurse : This is the medical record and please take care of him well.
VIP Nurse : Sure, ... let me see. His name is Kian ?
ER Nurse : Yes that’s right. Well, i have to leave to my room Nurse. Mrs.
Helen, the nurse will take care of your son. Everything Insha
Allah will be alright Mam.
Mrs. Helen : Thank you Nurse. I trust my son to you all.
Kian : thank you Nurse.
VIP Nurse : welcome Mrs. Helen and Kian, I’m Nurse Kalila. I’m looking
after you to day Kian. Here is VIP no.5, welcome.
Kian : oh, Nurse Kalila. Alright.
VIP Nurse : i just wanted to make sure you know where everything is.
Then I’ll come back and ask you some questions.
Kian : oh, alright. Please make your self comfort. Kian you have to
wear this pajama.
Mrs. Helen : let me help him to wear the pijama Nurse.
VIP Nurse : Alright, i’ll take the infusion set while you change your clothes.

The nurse leaves to take the infusion set and Kian helped by his mother
wears the pajamas. After a few minutes the Nursecomes back
with the infusion set.
VIP Nurse : well, you have your pajamas on, now. I will apply infusion
Kian, would please lie down here ?
Kian : sure

Kian lies down on the bed. The nurse applies the infussion set.
VIP Nurse : alright it’s finished, hope we can give you the best treatment so
you can get well soon. Amin.
Mrs. Helen : Amin, Thank you Nurse.
VIP Nurse : Don’t worry Mam, my job is to give the best service to all
customers in this hospital. Here’s the nurse call. Just press the
button if you need some help.

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Kian : Ok, Nurse.

VIP Nurse :The bathroom is over there on the left side, do you need help to
go the bathroom Kian ?
Mrs. Helen : Don’t worry i’ll help him Nurse.
VIP Nurse : Alright, there is a refrigerator on the corner and there are TV
set and Air Conditioner and here are the remote controls for AC
and TV set. Is there anything else you need ?
Kian : Er... No, I’m fine. Thanks.
Mrs. Helen : Thank you Nurse.
VIP Nurse : i’ll be back here to check everything after your lunch.
Kian : Right
VIP Nurse : Just call me whenever you need my assistance.
Mrs. Helen : Ok Nurse, it’s a very kind of you.

B. Language Focus
Things a nurse does when a new long stay patient :
a. Takes the patient Observations

b. Checks the patient’s detail

c. Introduce self

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d. Ask or help the patient change into pajamas

e. Puts on the patient’s identity (ID) bracelet

f. Shows the patient how to use the nurse call

g. Explain where the bathroom and other facilities are

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h. Ask if the patient needs help

i. Ask if the patient needs assistance
j. Explain that the nurse will come back later

RECEPSIONIST IN HOSPITAL
Front energetically hospital serving patients.

why we took the title because the receptionist at the hospital are given a theme
relating to a receptionist job at the hospital. given the theme of "can I speak to doctor
Falih please" a nurse named Sister kalilah as a receptionist at a hospital adighuna
being aisyah received a call from the doctor who left a message for the doctor Falih.

We will explain the meaning of "I can talk to the doctor Falih please" so this is
related to the reception of the hospital, how a nurse to communicate over the phone,
such as the example in unit six. Kalila nurse who served as a receptionist at the
hospital Adhiguna.

 one of the nurses on duty job as a receptionist as:

 calling on the phone
 receiving a phone call
 asking to leave a message
 leaving messages
 taking writing on a message note

 Example convertation
nurse kalila in adhiguna hospital is receiving phone call.
o Kalila : good morning assalamualaikum. adhiguna hospital with nurse
kalila, may I help you?
o dr. Aisyah: hello, I would like to have a quick word with dr.falih, can I?

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o kalila : of course you can, but if you don't mind telling me with whom
do I speak?
o dr. Aisyah: this is dr.aisyah from jakarta international hospital.
o kalila : alright dr.aisyah. I'II ringer you to dr.falih's room?
o dr. Aisyah: thank you nurse kalila.

then the nurse kalila rings her to dr.falih's room but the nurse who answers the
phone tells her that dr.falih is doing a surgery.

o kalila : hello dr.aisyah, I just called dr.falih's room but the nurse said
that dr.falih is now operating a patient. would you like to leave a
message?
o dr Aisyah: oh that's why his phone number is inactive. ok then would
you please tell dr.falih that I will invite him to jakarta for an international
doctors conference in our hospital next monday. I have sent the
invitation letter to his email address. please ask him to check his email.
o Kalila : okay, I'II give the message to dr.falih immediately after he
finished the surgery.
o dr. Aisyah: thank you nurse kalila.
o kalila : you are welcome doc, may I know your phone number
dr.aisyah?
o dr. Aisyah: 084771271000
o kalila : 084771271000, thank you dr.aisyah
o dr. Aisyah: you are welcome. wassalamualaikum. goodbye.
o kalila : waalaikumsalam. goodbye.

 Example Message
Message Note
WHILE YOU WERE OUT
Day/Date : Friday, August 11, 2012
To : dr. Falih
From : dr. Aisyah (Jakarta International Hospital)
Phone : 084771271000

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MESSAGES
You are invited to an international doctor’s conference in
jakarta on Monday August 14, 2012. Please check your
email for the invitation letter.

PATIENT ADMISSION

Patient admission is a the formal acceptance of a patient for care into a clinic,
hospital, or extended care facility.

 New Patient Acceptance pre

1. Setting up the administrative requirements
2. Setting up a custom premium amenities
3. Setting up a new patient admissions format
4. Status of the patient and prepare books fornmat nursing assessment
5. Setting up a centralized medication informed consent
6. Preparing nursing kids
7. Setting up the order sheet of patients, families and visitors room

 Implementation Phase New Patients

1. Patients come in all subjects received by the head of the room or the nurse
2. Nurses introduce themselves to clients and their families
3. Nurses along with other employees to move the patient to a bed
4. Introduce new patients to patients roommate
5. Once the patient is quiet and the situation has enabled nurses to provide
information to clients and families
6. The nurse asked again about the clarity and information that has been
submitted
7. Nurses conduct an assessment of the patient in accordance with the
format
8. Nurse shows a client a room or a bed and drove to a predetermined place.

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9. If the patient or family is clear, then asked to menendatangani Inform

Consent drug centralization.
 Example admission

 Conversation
Welcoming a new patient
Kian is admitted to a hospital with elevated temperature and fatigue. He is
taken to the emergency room meanwhile his mother Mrs. Helen is in the
admission room for registering Kian.
Officer : Assalamualaikum welcome to Adhiguna Hospital, I’m Nita I can
help you Mam?
Mrs. Helen : Yes Ms. Nita I’m Helen Hendratmo, I’d like to register my Son.
He is now the Emergency Room
Officer : Ok Mam, I have to fil this admission form for the medical
record. Alright, whats is son’s name?
Mrs. Helen : His name is Kian Hendratmo
Officer : Had he ever been hospitalized here?
Mrs. Helen : No he hasn’t
Officer : Where is the address?
Mrs. Helen : Jl. Yos Sudarso No 461 Gombong

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Officer : Alright, How old is he ?

Mrs. Helen ; He is 15 years
Officer : Is he student ?
Mrs. Helen : Yes he’s Senior High School student
Officer : may I have the phone number for contact person?
Mrs. Helen : Sure, it’s 081391235537
Officer : Is it your number Mrs. Helen?
Mrs. Helen : Yes that’s my number
Officer : Alright Mam, Thank you. You may wait while the patient is
being examined by the doctor
Mrs.Helen : Thank you

 Language Focus
Asking question with Yes/No questions
- Does he live here? -Yes he does
-No he doesn’t
- Do you drink coffee? -Yes I do
-No I don’t
- Are you allergic to something? -Yes I am allergic to shrimp
-No I am not allergic to anything
- Are you ok? -yes I am definitely ok
-No, not ok, I’m exhausted
- Do we need to administer -Yes we need to administer the drug right
away
The drug now -No, we don’t have to do it now
- Have you taken medicine -No I haven’t taken any medicine
before? -Yes, I have taken an analgetic
- Can you stand? -Yes, I tinkh I can stand
-No I need help to stand please
- Can you drink this medicine? -Of course I can
-No I can’t take pills it’s hard for me but I
can take syrup
- Will you often visit -Sure I will

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the doctor? -Well I am afraid I can’t but I will try if I have

to
- Did you sleep well last night? -Ye I sleep well last night
-No I couldn’t sleep at all

SUM UP

Aux verb + subject…?

Asking questions with Wh- questions

- When did you sleep last -I slept on a sofa in VIP ward

night?
- When does she usually come -She usually comes to the ward at 7 in the
morning
to the ward
- Who is sick? -My friend , Kian. Me My self
- Why are you sick? -May be because I’m too exhausted
this week
- What do you feel now? -I fell terrible
- Where do you fell sick? -My neck
- Which part is sick? -My left leg
- Where does she feel sick? -She feels sick on her abdomen
- How long will you make -8 hours
The fluid rate
- How long have you felt sick? -I have felt sick for two days
-I have felt sick since yesterday
- How long have you been sick? -I have been sick for two days
-I have been sick since yesterday

- Why is he sad? -His friend is now being hospitalized

- What did the doctor tell you? -The doctor said that I have to be
hospitalized to
the recover my condition

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- Who are in the emergency -Nurse Kalila and dr. Kurniawan

room?
- Which medicine should I take? -The analgesic one

SUM UP
5W 1H + Aux Verb +S
Note :
Auxiliary verbs
To be Modals Verb:
Is, am, Can/could Has/have/had do/does/did Bring
are, May/might Take
was , Will/would Sit
were, Should Make
been Must,shall Etc…

Visiting patient
A. Conversation
How do you feel to day ?
This is the first day for kian’s hospitalization. The doctor and nurse come to
examine him this morning!
Doctor : hello , assalamualikum, good morning kian!
Kian : waalaikum salam , hallo good morning!
Doctor : how do you feel today?
Kian : ooh, I think I’m getting better doc, but I am still like vomiting
Doctor : have you eaten your breakfast?
Kian : yes I have, just now but I can’t eat much. I do not have any appetite
Nurse : well, I understand that, but it’s the time for you to take the medicine
please eat some more before taking these pills
Kian : alright doc
Doctor : nurse, tell me about the progress of kian’s vital signs. Have you
checked all his progress?

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Nurse : yes of course doc, this morning I have checked him and temperature
has been decreased but his blood pressure is still a bit low.
Kian : of course nurse. It’s very nice of you
Doctor : we’re here to give the best for the patients kian, don’t worry. Well.we
have to leave to visit other patients kian, get well soon ok?
Kian : let me check your abdomen please…. Kian you heard what the nurse
said, don’t you?
Kian : sure doctor, I want to get well soon, please give me your advice.
Doctor : please eat more, and take your medicine regularly. Put out your
tongue please!
Alright. You’ii be good in a few days inshaAllah
Kian : thanks doc, that’s relieve
Nurse : if you need my assistance, you know where the nurse call is, don’t
you?
Kian : sure nurse, inshaAllah. Thank you.
B. Language focus
 Perfect tenses
 Have you taken your medicine?
 Have you been comfortable here?
 Has the doctor given you suggestion
 Has the nurse examined you?
 Had you applied the infusion?
 Had she been admitted to the hospital?
 Had the patient worn the pajamas?
 Had the nurse taken your blood sample?
 Had you ever taken an X-Ray test?
 Had the doctor told you what happen with you?
 Had she been in the hospital last night?

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Officer : Is he student ?
Mrs. Helen : Yes he’s Senior High School student
Officer : may I have the phone number for contact person?
Mrs. Helen : Sure, it’s 081391235537
Officer : Is it your number Mrs. Helen?
Mrs. Helen : Yes that’s my number
Officer : Alright Mam, Thank you. You may wait while the patient is
being examined by the doctor
Mrs.Helen : Thank you

 Language Focus
Asking question with Yes/No questions
- Does he live here? -Yes he does
-No he doesn’t
- Do you drink coffee? -Yes I do
-No I don’t
- Are you allergic to something? -Yes I am allergic to shrimp
-No I am not allergic to anything
- Are you ok? -yes I am definitely ok
-No, not ok, I’m exhausted
- Do we need to administer -Yes we need to administer the drug right
away
The drug now -No, we don’t have to do it now
- Have you taken medicine -No I haven’t taken any medicine
before? -Yes, I have taken an analgetic
- Can you stand? -Yes, I tinkh I can stand
-No I need help to stand please
- Can you drink this medicine? -Of course I can
-No I can’t take pills it’s hard for me but I
can take syrup
- Will you often visit -Sure I will
the doctor? -Well I am afraid I can’t but I will try if
I have to

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- Did you sleep well last night? -Ye I sleep well last night
-No I couldn’t sleep at all

SUM UP

Aux verb + subject…?

Asking questions with Wh- questions

- When did you sleep last -I slept on a sofa in VIP ward

night?
- When does she usually come -She usually comes to the ward at 7 in the
morning
to the ward
- Who is sick? -My friend , Kian. Me My self
- Why are you sick? -May be because I’m too exhausted
this week
- What do you feel now? -I fell terrible
- Where do you fell sick? -My neck
- Which part is sick? -My left leg
- Where does she feel sick? -She feels sick on her abdomen
- How long will you make -8 hours
The fluid rate
- How long have you felt sick? -I have felt sick for two days
-I have felt sick since yesterday
- How long have you been sick? -I have been sick for two days
-I have been sick since yesterday

- Why is he sad? -His friend is now being hospitalized

- What did the doctor tell you? -The doctor said that I have to be
hospitalized to
the recover my condition
- Who are in the emergency -Nurse Kalila and dr. Kurniawan
room?
- Which medicine should I take? -The analgesic one

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SUM UP
5W 1H + Aux Verb +S
Note :
Auxiliary verbs
To be Modals Verb:
Is, am, Can/could Has/have/had do/does/did Bring
are, May/might Take
was , Will/would Sit
were, Should Make
been Must,shall Etc…

 Practice
Make these questions below into English Wh-questions!
Dimanakah dia sekarang?
…………………………………………………………………………………………
Siapa yang kamu periksa barusan?
…………………………………………………………………………………………
Kenapa pasien itu bingung?
…………………………………………………………………………………………
Kapan kita harus cek kesehatan kita lagi?
…………………………………………………………………………………………
Apa yang dokter berikan pada pasien itu?
…………………………………………………………………………………………
Sudahkah kamu ambil kasa steril?
…………………………………………………………………………………………

Berapa banyak uang yang harus kamu bayar buat opname?

…………………………………………………………………………………………

Make these question below into English s/No questions!

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

Apakah anda baik-baik saja pak?

…………………………………………………………………………………………
Apakah pasien itu berada di UGD?
…………………………………………………………………………………………
Apakah dia bermalam disini semalam?
…………………………………………………………………………………………
Apakah anda minum obat ini?
…………………………………………………………………………………………
Haruskah kita berolahraga setiap hari?
…………………………………………………………………………………………
Sudahkah perawat memeriksa anda?
…………………………………………………………………………………………
Apakah dokternya sudah dating?
…………………………………………………………………………………………
Apakah dia akan sembuh/
…………………………………………………………………………………………
Bisakah pasien itu berjalan?
…………………………………………………………………………………………

FYI (For Your Information)

If the new patient comes with a referral letter form a physician, he/she will
bring a referral letter. The following is one of the examples of a physician
referral letter of a CCPD patient.
Dr. DELIA CLINIC
Yos Sudarso Street No. 461
Central Garden

October 12,2012

Dear dr. falih

Maya is our mutual patient with diabetes mellitus and chronic kidney disease.
She is on continous cycling peritoneal dialysis (CCPD) using an automated
cycler through the night resulting in a large dextrose load during this time, and

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may require insulin change to reflect that change in schedule. In a effort to

more efficientlymanage her health care, I would appreaciate the two of us
developing a strategy to jointly care for her glycemic control. The K/DOQI
guidelines recommend HbA1c be monitored quarterly, although it has not yet
established a target value. Due to recent studies associating intense control
with higher mortality without obvious decrease in morbidity, the goal should be
no lower than 6. Values of 7 to 8 may be acceptable. In stable patients
achieving goal HbA1c may be monitored semiannually. To avoid duplication
of services, we would like to coordinate this monitoring with you. Following
your periodic evaluations of this paient, I would very much appreciate the
following:
 A (phone call/fax/mailing with number preffered) with your findings and the
immediate plans that you feel need to be focused on.
 Notification when medication are added or changed
 Copies of any laboratory data obtained
As we co-manage the care of this patient in the future, I would like to provide
the following services for her:
 Quarterly HbA1c measurements
 Monthly foot examination
 Cholesterol and lipid management
 Dietary education
As I will see this patient monthly, I will then provide you with:
 Copies of the lab values I have obtained
 Assistance with medications that should be avoided
 Changes in dialy sate prescription and schedule that may affect blood glucose
levels
 Please notify me of the means by which you would like to receive this
information. I am confident that wecan efficientl, safely, and collaboratively
manage this patient together, and I look forward to hearing from you.
Best regards,
dr. Delia

Ask and answer question based on the medical record form below!

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ADMISSION FORM

Date of
Admission………………………………………………………………………………….

Name…………………………………………………………………………………………
……..

Preferred
Name……………………………………………………………………………………..

DOB…………………..Sex……………………………………………………………………
…...

Marital
Status……………………………………………………………………………………….

Address………………………………………………………………………………………
…………………………………………………………………………………………………
…………………………………………………………………………………………………
………………

Occupation……………………………………………………………………………………
…….

Nativity…………………………………………………………………………………………
…..

Religion………………………………………………………………………………………
……..

Telp……………………………………………………………………………………………
……

ADMINISTRATION

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Next of
Kin…………………………………………………………………………………………

Telp……………………………………………………………………………………………
……

Personal
Physician………………………………………………………………………………….

Telp……………………………………………………………………………………………
……

Hosp.
No……………………………………………………………………………………………

Reason for Visit

Complaints……………………………………………………………………………………
…………………………………………………………………………………………………
…………………………………………………………………………………………………
…………………………………………………………………………………………………
…………………………………………………………………………………………………
……………………………………….

Common abbreviations and information related to identity

Written Meaning

M/F Male/Female

DOB Date of Birth

Marital status Widow/Married/Unmarried

Hosp. No Hospital Number

CAN I SPEAK TO DOCTOR FALIH PLEASE?

 Calling On The Phone

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 Receiving A Phone Call

 Asking To Leave A Message
 Leaving Messages
 Taking Writing On A Message Note

A. Conversation

Nurse Kalila In Adhiguna Hospital is receiving phone call.

Kalila : Good morning assalamualaikum. adhiguna hospital with nurse

kalila, may I help you?

dr. Aisyah : Hello, I would like to have a quick word with dr.falih, can I?
Kalila : Of course you can, but if you don't mind telling me with whom
do I speak?
dr. Aisyah : This is dr.Aisyah from Jakarta International Hospital.
Kalila : Alright dr.aisyah. I'II ringer you to dr.Falih's room?
dr. Aisyah : Thank you nurse Kalila.

Then the nurse Kalila rings her to Dr.Falih's room but the nurse who answers
the phone tells her that dr.Falih is doing a surgery.

Kalila : Hello dr.Aisyah, I just called dr.Falih's room but the nurse said
that dr.Falih is now operating a patient. would you like to leave a message?

dr Aisyah : Oh that's why his phone number is inactive. ok then would you
please tell dr.Falih that I will invite him to Jakarta for an international doctors
conference in our hospital next Monday. I have sent the invitation letter to his
email address. Please ask him to check his email.

Kalila : Okay, I'II give the message to dr.falih immediately after he

finished the surgery.

dr. Aisyah : Thank you Nurse Kalila.

Kalila : You are welcome doc, May I know your phone number
dr.aisyah?

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dr. Aisyah : 084771271000

Kalila : 084771271000, Thank you dr.Aisyah

dr. Aisyah : You are welcome. Wassalamualaikum. goodbye.

Kalila : Wa’alaikumsalam. Goodbye.

Message Note

WHILE YOU WERE OUT

Day/Date : Friday, August 11, 2012

To : dr. Falih
From : dr. Aisyah (Jakarta International Hospital)
Phone : 084771271000

MESSAGES

You are invited to an international doctor’s conference in jakarta on Monday

August 14, 2012. Please check your email for the invitation letter.

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

B. Language Focus

Useful expressions
When you want to talk or speak with When the person who wants to talk with
someone on the phone, you can use is not in the office, you can use these
these expressions expressions below.
caller receiver
Hello, I would like to talk with dr. Oh, I am sorry, dr. Ibrahim is not in the
Ibraham, may I? office right now, would you like to leave a
message for him, please?
Hi! I am going to speak to Nurse Kalila, Well, Nurse Kalila has already come back
can I? home, it’s better for you to call her
through her mobile number

I’d like to speak to dr. Falih, please? I’m sorry, dr. Falih is in the meeting at the
moment, would you like to call him back
in few minutes, please?
Could you give a quick word with Well, Nurse Imas is assisting dr. Falih in
Nurse Imas, please? the operating theatre now, I’ll tell her to
call you back soon
Hello, this is Danny from Salma Room, Sure, I’ll ringer you to her room……Oh
I’d like to have a word with if it is I’m sorry Danny, Dr. Aisyah is visiting the
possible patients on the wards. Please call back
few minutes later.
Can you transfer me to dr. Asykar’s Alright, but if you get cut out, his
room, please? extension is 305

Could you ringer me to Nurse Rina, I’m afraid he can’t talk to you because
please she has a serious discussion with the
head of the nurse

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C. Patice
ROLE PLAY 4

Make a phone conversation with your partner. Someone who you

looked for is not in, so you have to leave message. Fill out the
message note below

WHILE YOU WERE OUT

Day/Date :
_______________________________________________
To :
_______________________________________________
From :
_______________________________________________
Phone :
________________________________________________

MESSAGES
_____________________________________________________
_
_____________________________________________________
_
_____________________________________________________
_
_____________________________________________________
_

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