375 Field Communicator

It is important to follow
these instructions to
ensure a successful
upgrade to Version 2.0.

375 Field Communicator

Version 2.0
UPGRADE PROCEDURE

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Instructions for Upgrading the 375 Field Communicator to

Version 2.0
Important – Read the following Overview and Prerequisites before proceeding with the
upgrade instructions.

Overview

There are five steps to upgrade your 375 Field Communicator to the Version 2.0 software.

Step 1: Use the current Easy Upgrade program to download and install the new Easy
Upgrade program Version 1.6.0.*

Step 2: Use the Check for Updates feature in the new Easy Upgrade program (1.6.0) to
download new Version 2.0 system software and DDs to your PC.*

Step 3: Use the new Easy Upgrade program (1.6.0) to upgrade Version 2.0 software on the 375
system card using SD Card Reader.

Step 4: Insert the upgraded System Card into the 375 Field Communicator to upgrade the
communicator.

Step 5: Registering the 375 Field Communicator.

*Steps 1 and 2 may take up to 1.5 hours, depending on Internet speed. As an alternate method for use with
slower Internet connections, the new Easy Upgrade program, along with the Version 2.0 software and DDs,
can be downloaded directly from www.fieldcommunicator.com/download/375resourcecdrevm.zip. After the
download, click on Setup.exe and proceed to Step 3 when installation is complete.

If multiple 375 Field Communicators are being upgraded from a single PC, Steps 1 and 2 only need to be
done once. If you do not have a reliable Internet connection or if your connection is very slow, please contact
375 Technical Support for alternate methods of upgrading your communicators.

Prerequisites (Verify the following before proceeding)

• 375 Easy Upgrade Programming Utility Version 1.4.x or less is installed.

• The 375 contains System Software v1.91 or less.
• A Secure Digital (SD) Card Reader w/USB interface is installed.
• Understand that any HART configurations stored in the flash memory of the 375 Field Communicator
will be lost after the upgrade unless they are first saved on either an expansion module or in AMS
Device Manager.
• If the 375 Field Communicator has an Expansion Module installed in the side of the unit, remove it
before performing the upgrade. It can be re-inserted when the upgrade is complete.

STEP 1: Download new Easy Upgrade program.

1. Launch the 375 Easy Upgrade Programming Utility.

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2. From General Tab, select Check for Updates button.

A screen indicating that a critical update to the Easy Upgrade Utility will be displayed. Click OK.

3. In order to install the new Easy Upgrade program, it is necessary to first save the
new Easy Upgrade Install File at a location on your PC.

A Browse Folder will pop up asking where you wish to store this Install File. Select a folder from this
display and click OK to begin the download. The left side of the status bar at the bottom of the screen
will indicate that the new Easy Upgrade program is downloading. Wait until download is complete.

4. Exit the existing Easy Upgrade program at this time.

5. To install the new Easy Upgrade program, find the TPUInstall.exe file at the location
you stored it in Step 3 and double click on it.

Follow all the prompts to complete the installation.

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STEP 2: Download New Version 2.0 System software and DDs to PC.
6. Start the new Easy Upgrade program at this time.

To verify that you are now running the latest version from the menu, select Help/About.
• The version should be 1.6.0
• If a version other than 1.6.0 appears, contact 375 Technical Support

Note: Version 1.6.0 is the version of the Easy Upgrade program, not the version of the 375 System
Software.

7. From General Tab, select Check for Updates again (like in Step 1) and follow prompts.

You will be asked to select the country in which you are currently located. Select it and click OK. A
Distribution Details box will pop up. Select OK to start the download process.

• At this time, the process will download the latest system software and DDs.
o Duration will vary due to differences in download speed and the initial contents of your
PC database.
o Average download time ~ 15-20 minutes

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8. A successful download is indicated by the message shown below.

Press OK and proceed. If this message does not appear, repeat step 7. If the download is
unsuccessful, contact 375 Technical Support.

STEP 3: Updating the System Card

9. Confirm that an SD Card Reader is connected to your laptop or PC and has been
successfully detected in Windows Explorer.

Do not insert a system card in the Card Reader at this time.

10. From the menu, select Edit /Options/General tab and change Communication Mode to
System Card Reader.

• In this field, enter Card Reader drive letter (or browse to it) and click OK.

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11. Carefully remove the System Card from the 375 Field Communicator and insert into
Card Reader

WARNING: Inserting a System Card into a Card Reader may cause a Windows Explorer or Card
Reader specific window to pop up. The window must not be used to transfer files and should be
closed immediately. Directly editing or transferring any files on the System Card with Windows
Explorer may corrupt the card.

12. Click Detect System Card and follow prompts to initiate the update process.

Duration of System Card upgrade will vary by Card Reader and System Card type. Average upgrade
time is ~ 10-50 minutes.

STEP 4: Updating the 375 Field Communicator

13. Remove System Card from Card Reader, insert into 375 Field Communicator, and
install Battery Pack.

14. Turn on 375 Field Communicator and follow prompts for upgrading to 2.0 System
Software (includes Operating System upgrade).

The Operating System upgrade includes updates to the BIOS, OS, EPROM. BITMAP, Display
Configuration, flash disk, and log books.

• Duration of System Software upgrade will be approximately 50 minutes: 30 minutes to perform

the Operating System upgrade and 20 minutes to upgrade the Application Software.

15. To confirm that your communicator has been upgraded correctly, verify that System
Software Version 2.0 is displayed at the bottom of the 375 Main Menu.

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STEP 5: Registering the 375 Field Communicator

16. Launch the 375 Easy Upgrade Programming Utility

17. From the Options dialog box, click the General tab and make sure the Communication
Mode is set to 375 Unit. Click OK.

18. Start the 375 Field Communicator and select Listen for PC from the 375 Main Menu.

19. Line up the 375 Field Communicator IrDA Port with the IrDA Port on the PC or laptop,
and click Detect 375 from the General tab.

20. From the Licensing tab, click Online at the bottom of the screen.

21. If the Select Current Location dialog box appears, select the name of the country in
which you are currently located and click OK.

22. If you have a PartnerNet account, enter your email address and password and click
LOG IN.

If you do not have an account, click the Create New PartnerNet Account link, enter your
information, and click Submit. After you create your account, log in.

23. A page stating “Unit data has been uploaded” will be displayed. You have
successfully completed the registration process.

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Troubleshooting Tips
The following are possible errors that could occur after the updated System Card has been placed in the 375
Field Communicator and the communicator is updating to Version 2.0:

Symptom Suggested Solution

General failure of upgrade Reboot the 375 Field Communicator:

1) Press Fn and Backlight buttons
simultaneously.
2) Pressing On/Off button to restart the
upgrade process.

General failure of upgrade 1) Remove the Expansion Module

2) Reboot the 375 Field Communicator

375 System Update Tool displays a screen 1) Select Cancel

without providing a “>>” button to go forward 2) Make sure 375 Field Communicator is
plugged into AC Adapter.
3) Reboot the 375 Field Communicator.

375 Field Communicator displays the message: 1) Select RETRY on the bottom left side
“ATTENTION – The 375 did not boot up of the screen.
properly…”

375 Field Communicator displays the message: 1) Select REFLASH.

“ATTENTION – The 375 did not boot up
properly…” and RETRY did not fix the problem.

375 Field Communicator displays the message: 1) Call 375 Technical Support.
“ATTENTION – The 375 did not boot up
properly…..” and RETRY or REFLASH did not
fix the problem.

*To obtain an electronic copy of the latest manual, click the following link: 375 User Manual (rev E)

Emerson Process Management
Asset Optimization Division
12001 Technology Drive
Eden Prairie MN 55344 USA
T 1 (952) 828-3206
The contents of this publication are presented for informational purposes only, and while every effort has
been made to ensure their accuracy, they are not to be construed as warranties or guarantees, expressed or
implied, regarding the products or services described herein or their use or applicability. All sales are
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© 2007, Emerson Process Management

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