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FREQUENTLY ASKED QUESTIONS ON DFA PASSPORT

AND AUTHENTICATION SERVICES

! PRINT (/DFA-NEWS/STATEMENTS-AND-ADVISORIESUPDATE/16917-FREQUENTLY-
ASKED-QUESTIONS-ON-DFA-PASSPORT-AND-AUTHENTICATION-SERVICES?
TMPL=COMPONENT&PRINT=1)

Frequently Asked Questions on DFA Passport and

Authentication Services
 PASSPORT APPOINTMENT

I. When will slots be opened? / Why are there no available appointment slots?
−

Appointment slots for July to September 2018 are still available.

If you do not see available online appointment slots, it does not necessarily
mean that they have been completely taken up.

Please CLICK REFRESH as online appointments become available from

time to time.

You can also CHECK THE NEXT OPENING as slots for July to September
2018I set
II. How can are an
made available at 12:00
appointment? / Can noon andappointment
I set my 9:00 p.m. Mondays
here attothe DFA
Facebook page? /except
Saturdays Do I still need to set an appointment for renewal?
holidays. −

You need to set an online appointment at http://www.passport.gov.ph

(http://www.passport.gov.ph/).

Appointments cannot be made on Facebook or any other platform.

All appointments are free. Appointments not made through

http://passport.gov.ph
III. I made a mistake in filling (http://passport.gov.ph)
out my application form.are Will
not legitimate
this affect my
application? Will my appointment be cancelled?
appointments. −
 The application form may be corrected based on your documents on the
day of your appointment. Please tell the passport processor about it.

Please be reminded that any incorrect information that is inputted in the

application form may result in delay in your application. Any
misrepresentation on your part may be considered grounds for refusal or
cancellation
IV. My passport will of your on
expire appointment.
<-DATE->. Can I already renew it? −

Passports must be valid for at least 6 months from date of departure. We

suggest that you renew your passport 10 months before the date of
expiration.
V. I lost my passport, what should I do? +

VI. How much is the passport processing fee? How long will the processing
take? +

VII. Where can I find my appointment code? +

VIII. Can I reschedule my appointment? How do I reschedule my

appointment? +

IX. Can I come late to my appointment? +

X. What will happen to my passport appointment if for any reason the date
was declared a non-working day? +

XI. Can I cancel my appointment? +

XII. If I have an important/urgent travel, may I be accommodated at the

courtesy lane? −

Yes, but subject to the evaluation by the consular officer of the proof of the
importance/urgency of your travel.

PASSPORT REQUIREMENTS

I. What are the requirements for new applications? / What are the
requirements for passport renewal? +
II. Will my Postal ID, TIN ID, or Philhealth ID be accepted in applying for a
passport? +

III. I am currently abroad, can my mom / representative accompany my minor

child for his/her passport application? +

IV. Can I apply for a passport even though there are mistakes/missing entries
in my birth certificate? +

V. Is NSO still accepted? Should I get a PSA copy? +

VI. Is NBI Clearance required for passport application? −

NBI Clearance is only a supporting document for certain cases. Please

refer to this link for the requirements: https://consular.dfa.gov.ph/passport
(https://consular.dfa.gov.ph/passport)
VII. Will my IDs with my maiden name be accepted? +

VIII. What are your operating hours? (depending on consular office) +

PASSPORT COURTESY LANE

I. There are no available slots for passport appointment. Can I walk in

instead? −

The following can avail of the Courtesy Lane Facility without need of an
online appointment:

a. Senior citizens (60 years and over) with proof of age

• Senior citizen is allowed one (1) companion
• The companion of the senior citizen must be an immediate family
member, i.e. spouse, siblings, adult children, adult grandchildren, and
children-in-law of the senior citizen and must show proof of
relationship.
• If the companion is not an immediate family member, the companion
 has to show proof of travel arrangements (e.g. confirmed plane or
hotel booking) with the senior citizen to be able to avail of the courtesy
lane facility.

b. People with disabilities (PWDs) with proof of disability

• PWD is allowed one (1) companion
• The companion of the PWD must be an immediate family member,
i.e. spouse, siblings, adult children, adult grandchildren, parents-in-law,
and children-in-law of the PWD and must show proof of relationship.
• If the companion is not an immediate family member, the companion
has to show proof of travel arrangements (e.g. confirmed plane or
hotel booking) with the PWD to be able to avail of the courtesy lane
facility.

c. Solo parent with valid solo parent card, and his/her minor
children

d. Minors seven (7) years old and below and his/her parents and
minor siblings

e. Pregnant women
• If pregnancy is not visible, applicant must present medical
certificate/records.

II. Is there a f.cut-off time/quota

Overseas FilipinoinWorkers
the courtesy
(Landlane?
and Sea based) with valid −

proof
To the of status,
extent such
possible, as:
we accommodate all applicants who are entitled to
use •the
Valid iDOLElane.
courtesy cardConsular Offices, however, may set limits
• Valid Employment
depending contract
on the number of applicants and the capacity of the Consular
• Valid
Office Work
for the day.Visa
III. Can government employees avail of the courtesy lane? +
• Seaman's book stamped at international border less than 365 days
from date of application
• Senior citizens, PWDs, solo parents and their minor children,
PASSPORT
pregnant women, and OFWsON
haveWHEELS
the option to choose from regular or
expedited processing of their passport application.
• The companions of the senior citizens and PWDs, minors seven (7)
years old and below, their parents and minor siblings are to be
I. When will assessed
we have the Passport
expedited on Wheels
processing fee in our local
because theygovernment unit,to
are not entitled
school, company, or organization? +
use the courtesy lane; they are accommodated for their convenience.
• All applications made on Saturdays — whether those entitled to use

PASSPORT ePAYMENT
I. How do I pay through ePayment? +

II. The payment facility did not accept my ePayment. Why is that? +

PASSPORT CLAIMING AND DELIVERY

I. When can I claim my passport? +

II. What do I do if the courier has not delivered my passport on the release
date? +

III. May I pick-up my passport on a Saturday? +

PASSPORT FIXERS

I. Is obtaining an appointment from fixers and passport appointment

assistance services illegal? +

OTHER PASSPORT-RELATED INQUIRIES

I. My passport’s information is incorrect. / My passport has a typographical

error. What should I do? +

II. Can I still use my maiden name in my passport even though I am +

married?

III. What should I do, my name is in the DFA Watch List? +

 IV. When is a passport considered mutilated? +

V. Can I apply for a passport even though I do not have a middle name? +

AUTHENTICATION OF DOCUMENTS ("RED RIBBON")

I. How do I get my documents authenticated? +

II. Does authentication need an appointment? +

III. Where can I submit documents for authentication? / Are authentication

services available on Saturdays? +

IV. Can I send a representative to have my documents authenticated for me?

What are the requirements? +

CALL US
Passport, Authentication, &
Other Consular Inquiries
556 0000
234 3488
Satellite/Regional
Consular Offices Directory (https://consular.dfa.gov.ph/)

DFA Home Office

(02) 834-3000
(02) 834-4000
 VISIT US
DFA Home Office
2330 Roxas Boulevard
Pasay City
Metro Manila, Philippines

Office of Consular Affairs

Bradco Avenue, corner
Macapagal Boulevard
ASEANA Business Park
Paranaque City, Metro Manila
Philippines