Ch-1

(p. 4) _____ is the study of what people think, feel, and do in and around organizations.
A. OB

Which of these describes groups of people who work interdependently towards some purpose?
E. Organizations

______ refers to the study of moral principles or values that determine whether actions are right or wrong and outcomes are
(p. 10)
good or bad.
B. Ethics

(p. 10) Stable, long-lasting beliefs about what is important in a variety of situations are:
E. called values.

______ refers to an organization's moral obligation toward all of its stakeholders.

(p. 11)
D. CSR

q) Many organizations are placing increasing importance on values in the workplace. Explain the difference between values,
ethics, and corporate social responsibility.

Values are relatively stable, evaluative beliefs that guide our preferences for outcomes or courses of action in a variety of
situations. Values help us to know what is right or wrong, or good or bad, in the world. Values are an important part of our self-
concept and, as such, motivate our actions.

By incorporating values into organizational effectiveness, the stakeholder perspective also provides the strongest case for ethics
and corporate social responsibility. Ethics refers to the study of moral principles or values that determine whether actions are
right or wrong and outcomes are good or bad. We rely on our ethical values to determine "the right thing to do." Ethical behavior
is driven by the moral principles we use to make decisions. These moral principles represent fundamental values.

Corporate social responsibility consists of organizational activities intended to benefit society and the environment beyond the
firm's immediate financial interests or legal obligations.

q) Comment on the accuracy of the following statement: ‘Without employees, an organization has no organizational memory.'

This statement is generally FALSE: An organization's memory may be embedded in systems and structures, not just the brain
cells of employees. Certainly, a considerable amount of memory would be lost if employees suddenly disappeared, but some
knowledge remains through structural capital. For example, knowledge is embedded in the company's physical layout, its
documentation, the design of its products and so forth. Of course, it is necessary to have employees transform their human capital
into structural capital. But once it is embedded in structural capital, some knowledge exists without employees.

Intellectual capital represents the stock of knowledge held by an organization.

Ch-2

_______ represents the forces within a person that affect the direction, intensity, and persistence of voluntary behavior.
(p. 26)
A. Motivation

(p. 27-28) Ability includes which of these?

A. Aptitudes and learned skills

______ are the natural talents that help employees learn specific tasks more quickly and perform them better.
(p. 27)
D. Aptitude

The relatively stable pattern of behaviors and consistent internal states that explain a person's behavioral tendencies refers to
A. personality.
69. (p. 30) The ‘Big Five' personality dimensions are identified by the acronym:
B. CANOE

Being good-natured, empathetic, caring, and courteous are characteristic of people with which personality trait?
(p. 30)
B. Agreeableness

(p. 30) ________ characterizes people with high levels of anxiety, hostility, depression, and self-consciousness.
D. Neuroticism

______ is the extent to which we value our duty to groups to which we belong and group harmony.
(p. 38)
B. Collectivism

People who value their independence and personal uniqueness have:

(p. 37)
A. high individualism.

(p. 38) ______ is the extent to which people tolerate ambiguity or feel threatened by ambiguity.
D. Uncertainty avoidance

CH-3

Which of these refers to the process of receiving information about and making sense of the world around us?
(p. 47)
D. Perception

Self-fulfilling prophecy occurs when our expectations about another person cause that person to act in a way that is consistent
with those expectations.

The self-fulfilling prophecy can improve organizational effectiveness:

C. when supervisors demonstrate their hope and optimism in each employee's potential.

(contact hypothesis), people who interact more often with someone from stereotyped groups are less likely to rely on stereotypes
to perceive that other person.

The only way to know whether an employee has learned something is if there is a relatively permanent change in the employee's
behavior.

Which of the following is/are acquired mainly through observation and experience?
A. Tacit knowledge

Explicit knowledge – memorizing facts