Q1

Jio

Less than a year

25
31 More than 2 years
More than a year

Airtel

8 11

Less than a year

More than 2 years
More than a year

44
Q2

Jio Better Value Added

Services

6 Low Call rates/Tarrifs

12

1
18 Low Call rates/Tarrifs
10 and Better value added
services
3 Network coverage
9

Network coverage and

Low call rates

Airtel Network coverage

5 Better value added

7 Services
24
3
2 Low call rates/Tarrifs
3

Low call rates/Tarrifs and

19
better value added
services
Low call rates/Tarrifs
andNetwork coverage
Q3

Jio
1 3
9
I
II
20 III
IV
26 V

Airtel
4 1 I
20 9
II
III
IV

29 V
Q4

Jio
2

Good
Bad

57

Airtel
8

Good
Bad

55
Q5

Jio
6

Good
Bad

53

Airtel
11

Good
Bad

52

The above pie charts show the most recent customer Service experience of the two company.
Customer service is the most important tool for after sales services of any company. 17% of the
airtel’s subscriber base were not satisfied by the customer experience in comparison to only
10% of the jio’s subsriber’s dissatisfaction towards customer service experience.
Q6

Jio
11
12 I
II
27
III
IV

18 V

Airtel

0 5
14 I
II
19
III
IV
V
25
The above pie charts show the satisfaction of people regarding the pricing of the two service
providing company. Both Airtel and Jio received a positive feedback from the customer. Out of
63 Airtel subscribers, 14 gave a full rating of 5. while 25 subscribers gave a rating of 4 followed
by 19 subscribers giving a rating of 3 and 5 of them gave rating of 2 or less response. Out of 59
jio subscribers, 27 gave a full rating of 5. while 18 subscribers gave a rating of 4 followed by 12
subscribers giving a rating of 3 and 2 of them gave rating of 2 or less response. Around 42% of
the airtel’s subscriber base were fully satisfied by the current pricing while 45% of the jio’s
subscriber’s were fully satisfied by the same. 3% of Jio’s subscribers and 8% of Airtel’s
subscribers were not at all satisfied by the current pricing method.

Q7

Jio
01
I
17 16
II
III
IV
V
26
 Airtel

4
15 5 I
II
14 III
IV
V
25

The above pie charts show the whether the current user of Airtel and Jio recommend the
service of the company’s to other. Both Airtel and Jio users gave a positive reponse to whether
they would be recommending the services to others or not. Out of 63 Airtel subscribers, 15
gave a full rating of 5 while 25 subscribers gave a rating of 4 followed by 14 subscribers giving a
rating of 3 and 9 of them gave rating of 2 or less response. Out of 59 jio subscribers, 17 gave a
full rating of 5 while 26 subscribers gave a rating of 4 followed by 16 subscribers giving a rating
of 3 and none of them gave rating of 2 or less response. Around 23% of the airtel’s subscriber
base were completely willing to recommend its services while 28% of the jio’s subscribers were
completely willing to recommend. 0% of Jio’s subscribers and 14% of Airtel’s subscribers were
not at all willing to recommend its services.

Q8
 Jio
9

23 Maybe
No
Yes
27

Airtel

10

Maybe
30 No
Yes
23

The above pie chart show whether the subscribers wish to change their current service
provider. Both the users had a neutral response. Out of 63 airtel user, 30 were not sure
whether they would be continuing with same service provider or not. 23 responded in negative
while 10 users would be changing the provider. Out of 59 airtel user, 23 were not sure whether
they would be continuing with same service provider or not. 27 responded in negative while 9
users would be changing the provider. 36% of Airtel’s subscribers were completely satisfied by
the services provided and did not wish to change provider in comparison to 45% of Jio’s
subscribers for the same.